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Yesterday
PA

Palo Alto Sr Technical Support Engineer Focused Services XSIAM United States, California

Limitless High-tech career opportunities - Expoint
Offer technical support to customers and partners. Effectively manage support cases from recording to resolution, including timely follow-ups. Conduct fault isolation and root cause analysis for technical issues. Author Technical...
Description:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.

Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.

You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.

Your Impact

  • Offer technical support to customers and partners
  • Effectively manage support cases from recording to resolution, including timely follow-ups
  • Conduct fault isolation and root cause analysis for technical issues
  • Author Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review technical content for training, marketing, manuals, and troubleshooting guides
  • Travel to customer sites for critical situations, expediting resolutions as needed
  • Provide configurations, troubleshooting, and best practices to customers
  • Collaborate with the Engineering team to influence product operability
  • Participate in weekend on-call rotation and provide after-hours support as required
  • Communicate complex technical issues effectively to internal and external stakeholders
  • Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.

Your Experience

  • Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer
  • Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
  • Analytical troubleshooting skills in Linux, displaying problem-solving abilities
  • Strong proficiency in software and infrastructure troubleshooting, testing, and debugging
  • Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols
  • Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing
  • Familiarity with SOAR platforms - writing new and expanding new playbooks using automation and scripting tools.
  • Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)
  • Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards
  • Exposure to SIEM, vulnerability management tools, and firewalls
  • Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities
  • Comfortable collaborating across diverse cross-functional teams with open communication
  • Previous experience in a customer-facing technical support role (Support Engineer) - advantageous
  • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
  • Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)
  • A bachelor's degree in computer science or related discipline or equivalent military experience required (advantageous)

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108,000/YR - $162,000YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

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Yesterday
EY

EY Manager Executive Support Coordinator United States, New York, New York

Limitless High-tech career opportunities - Expoint
Manages, counsels and negotiates assignments for approximately 20-30 Executive Support Coordinators based on client need and resources. Solicits ongoing feedback from customers to evaluate and coach executive assistants on their...
Description:

Join our Enterprise Support Services team and you’ll be an integral part of our business enablement function that keeps our organization running strong. You’ll use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an Executive Support Coordinator Manager, Supervising Associate, you’ll work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY growth and profitability.

You’ll implement administrative strategic plans as well as maintain performance measurements for a customer base of 650-1,500 people. You’ll also monitor financial and operational performance in accordance with established administrative services parameters. We’ll look to you to effectively lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching and performance management to achieve optimal performance. You’ll be part of a high-performing, diverse and inclusive team sharing best practices.

Your key responsibilities

  • Manages, counsels and negotiates assignments for approximately 20-30 Executive Support Coordinators based on client need and resources
  • Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance
  • Sets up full project plans including; objectives, milestones, priorities, team, calendar and nature of deliverables
  • Demonstrates proactive business development by initiating discussions with existing internal customers on possible additional work and satisfaction with current support
  • Coordinates and assists with budget planning and is responsible for operating within approved budget
  • Meets or exceeds the needs of our internal customers by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
  • Creates a teaming and knowledge transfer culture
  • Participates on national projects
  • Collaborates across virtual teams to promote seamless service to customers

Skills and attributes for success

  • Ability to work with all levels within the firm and build solid relationships with internal groups
  • Exercises influence at many levels of the organization
  • Proactively identify and address project risks and opportunities
  • Can pinpoint alternative solutions when necessary
  • Excellent communications skills, attention to detail and strong organizational skills
  • Project management experience
  • Ability to instill confidence and provide leadership in managing people

To qualify for the role, you must have

  • Bachelor's degree in a related discipline, or equivalent work experience
  • 6-8 plus years of experience
  • 2 plus years of experience managing people
  • Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
  • Ability to work in the New York EY office
  • Flexibility with hours to meet business needs

Ideally, you’ll also have

  • Strong MS Office (e.g., Outlook, Excel, Word)
  • Proficiency in MS SharePoint


What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

  • We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $66,700 to $124,700. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $80,000 to $141,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
  • Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
  • Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


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Yesterday
PA

Palo Alto Senior Technical Product Marketing Manager Cortex Cloud United States, California

Limitless High-tech career opportunities - Expoint
Create and execute a technical marketing plan for Cortex Cloud. Develop and deliver compelling technical demos, videos, and walkthroughs that showcase Cortex Cloud’s capabilities in real-world scenarios. Create hands-on content...
Description:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Marketing Manager for our Cortex Cloud platform, you’ll be the hands-on technical expert who brings our Cloud Security products to life—transforming powerful capabilities into clear, compelling experiences for customers, partners, and internal teams. Whether you're building immersive demos, crafting technical content, or leading live workshops, you’ll serve as the essential link between product, marketing, and the field.

In this role, you’ll create and deliver high-impact outbound technical assets—including demo videos, technical blog posts, solution guides, and hands-on workshop content designed to educate, engage, and inspire. You’ll present at industry conferences, customer webinars, and internal events, translating product innovation into real-world use cases.

Your Impact

  • Create and execute a technical marketing plan for Cortex Cloud

  • Develop and deliver compelling technical demos, videos, and walkthroughs that showcase Cortex Cloud’s capabilities in real-world scenarios

  • Create hands-on content such as capture-the-flag (CTF) challenges, technical workshops, and lab exercises for customer events and field enablement.

  • Write deep-dive technical blog posts, tutorials, and how-to guides to explain features, use cases, and integrations.

  • Present product overviews, best practices, product demos, and threat research in virtual webinars and at in-person events, seminars, and executive briefings.

  • Serve as a technical SME for Cortex Cloud, working closely with product management to influence roadmap and feature prioritization.

  • Support pre-sales and customer success teams with technical enablement content and field-facing tools.

  • Collaborate with marketing to ensure technical accuracy across product messaging, campaigns, and field assets.

Your Experience

  • 10+ years of experience in a technical marketing, product management, product marketing, or sales engineering role, ideally in cybersecurity

  • Strong understanding of cloud security, (e.g. CNAPP, CSPM, CIEM, DSPM, CDR, etc.) and application security.

  • Bachelor’s degree required, technical degree or equivalent education is desirable

  • Comfortable with creating and delivering presentations in a range of environments, from industry conferences to customer briefings

  • Experience building and delivering technical demos, videos, and workshops

  • Excellent technical writing skills—able to explain complex topics clearly and concisely to technical audiences

  • Confident speaker with experience presenting to both technical and business stakeholders

  • Strong understanding of the competitive landscape for CNAPP, CDR and application security solutions.

  • Demonstrates strong initiative, a results-oriented mindset, and ability to ramp up quickly.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $155,000 - $252,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

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Yesterday
EY

EY Executive Administrative Coordinator - Specific Locations United States, Illinois, Chicago

Limitless High-tech career opportunities - Expoint
Manage daily execution of administrative services for eligible partners, principals, managing directors and directors. Apply specialized knowledge of service line, sector and operations role of executive to make independent decisions...
Description:

As an Executive Administrative Coordinator, you will provide high-level, functionally specialized administrative, project and operational support to multiple executives of the firm who hold designated leadership positions. You will be closely aligned and integrated with the operations, strategies and business objectives of senior leaders with visibility across their network. You will proactively identify the needs and challenges of the executive, identifying effective solutions and ensuring that all necessary preparations and support are in place to enable the executive's success. You will track, coordinate and execute on confidential projects, applying judgment and selecting methods for meeting objectives. As a representative of the executive leaders, you will foster sophisticated relationships and interact with internal and external clients and stakeholders.

Your key responsibilities

  • Manage daily execution of administrative services for eligible partners, principals, managing directors and directors
  • Apply specialized knowledge of service line, sector and operations role of executive to make independent decisions to accomplish project, administrative and operational objectives
  • Apply an in-depth understanding of the key drivers affecting the leader’s role and business priorities to administrative and project coordination
  • Identify and resolve administrative issues and challenges, analyze problems and implement solutions to improve efficiency and productivity
  • Build and foster relationships with internal and external business leaders and stakeholders and their administrative staff to support business objectives
  • Protect confidential/proprietary information and manage data and records securely
  • Demonstrate high level firm/service line knowledge of QRM policies
  • Independently compose, format and edit non-technical business documents in conjunction with leader executives and appropriate internal communications professionals
  • Liaise with service line and core business service personnel to track and coordinate executive work/projects; manage information and respond to requests accurately and promptly
  • Compile, review and analyze markets and budget reports to create tracking reports, identify action items, coordinate follow up and prepare meeting materials
  • Anticipate and apply knowledge of leaders’ priorities to manage complex and constantly changing calendars
  • Coordinate domestic/international travel, internal and external events, meetings and conferences within scope leveraging appropriate resources

Skills and attributes for success

  • Complex problem solving within realm of role responsibilities, using strong analytical, organizational and research skills
  • Independent decision maker exercising discretion/judgment
  • Assimilate unfamiliar issues rapidly
  • Proactively escalate identified or potential issues
  • Ability to communicate effectively and professionally with all levels including senior leaders with sensitivity to matters that require diplomacy
  • Navigate organizational structures, changing environments and sensitive relationships
  • Prioritize and perform multiple tasks simultaneously
  • Advanced skills in MS Word, Excel, PowerPoint, Teams, SharePoint and Outlook
  • Work independently

To qualify for the role, you must have

  • BA/BS degree or relevant experience
  • 8-10 plus years of experience
  • Typically, no less than 5 - 7 years relevant experience
  • Flexible for overtime as required. Vacation dependent on business needs and cycles.
  • Work primarily onsite in the EY office, client or meeting site as determined.
  • Must be flexible to travel

Ideally, you’ll also have

  • 5+ yrs. exp supporting senior leadership level executives in large organization or firm
  • Project coordination experience

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

  • We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $64,200 to $116,400. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $77,000 to $132,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
  • Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
  • Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


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Yesterday
EY

EY FAAS Technical Accounting Advisory Group United States, Illinois, Chicago

Limitless High-tech career opportunities - Expoint
Lessee accounting under ASC 842, including complex issues such as improvements, incentives, master leases and modifications. Sale-leaseback and build-to-suit (including “failed” arrangements) under ASC 842. Lease impairment analysis. We offer...
Description:

Our Financial Accounting Advisory Services (FAAS) team is growing exponentially, and as a Senior Manager in our Technical Accounting Advisory Group (TAAG) group, you will play a key role in that growth. Working across all industries, you’ll develop your career by communicating creative, strategic goals both internally and externally. It’s all about listening to and understanding our clients to give them a truly exceptional experience in a field where there really are no off-the-shelf recommendations.

Your key responsibilities

The nature of this role means no two projects will be the same. That means you’ll need to think on your feet and challenge existing practices to develop answers to complex issues. You’ll also be collaborating with colleagues across multiple service lines, so we’ll look to you to build relationships and identify opportunities for our clients to benefit from our knowledge in other areas. Occasional travel may be necessary as you will be meeting with key clients, some of whom are the most respected in their fields.

Skills and attributes for success

· Consulting with clients on complex and technical accounting issues

· Collaborating with partners and clients to influence strategy, balancing risk and client expectations

· Ensuring our engagement teams thoroughly understand our clients’ unique needs, ambitions and expectations

· Building relationships with colleagues across multiple service lines to provide seamless, integrated service

· Managing performance and identifying opportunities to improve our products and processes

To qualify for the role you must have

· A bachelor’s degree, CPA certification and at least 8 years’ work experience

· Including at least 2 years of experience in 3+ industries / sectors (e.g., life sciences, technology, advanced manufacturing, aerospace and defense, energy) of varied technical accounting analysis primarily in the areas of:

  • Lessee accounting under ASC 842, including complex issues such as improvements, incentives, master leases and modifications
  • Sale-leaseback and build-to-suit (including “failed” arrangements) under ASC 842
  • Lease impairment analysis

· Experience should include 3-5 years in public accounting in more of a technical/highly complex analysis including analysis and memo writing on any variety of technical topics.

· Strong technical writing and presentation skills

· Strong project management of complex technical accounting including the ability to develop realistic time budget and deadline estimates

· A thorough understanding of US GAAP

· An understanding of the marketplace, as well as commonly used terminology, processes and tools

· A proven record of excellence when managing, mentoring and improving a team of high-performing colleagues

· The confidence to research and resolve emerging client issues, including regulations, industry practices and new technologies

· The ability and willingness to travel and work in excess of standard hours when necessary

· Access to reliable transportation to/from the EY office and client sites. A driver’s license is strongly recommended as ride share and public transportation options may not be available in all locations

Ideally you will also have

· IFRS experience as either preparer, auditor or accounting advisor

· Experience with lessor accounting under ASC 842

· Interaction between ASC 842 and ASC 606 for lessor arrangements

· General long-lived asset (e.g., PP&E), including capitalization, impairment, repairs/maintenance, capitalized interest, and asset retirement obligations experience

· Inventory accounting and costing, including cost capitalization, FIFO/Average/LIFO/Retail method, manufacturing costs (standard costing and variances), impairment, and DISE

· Knowledge on other topics such as government grants, environmental credits, environmental obligations and involuntary conversion

What we look for

We’re interested in versatile people with the ability to take on new responsibilities and listen to clients to get things done. While technical accounting experience is a plus, we’re primarily interested in strong performers with the ability to build relationships, negotiate and think in unique and creative ways. If you’re a confident leader with a curious mind and the ability to solve complex issues, this role is for you.

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

  • We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $146,700 to $335,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $176,000 to $380,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
  • Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
  • Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


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Yesterday
PA

Palo Alto Manager Technical Customer Support Focused Services Cortex United States, California

Limitless High-tech career opportunities - Expoint
This role bridges security research and fundamental software implementation. You will be responsible as subject matter experts to interpret threat intelligence from both automated systems and machine learning. You will...
Description:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Threat Detection Engineer (Threat Data Platform)

Your Impact

  • This role bridges security research and fundamental software implementation

  • You will be responsible as subject matter experts to interpret threat intelligence from both automated systems and machine learning.

  • You will also be creating the software modules that generate indicator lists, measure indicator quality, and gauge the quality of intelligence ingested.

  • The Threat Data Platform is the keystone for intelligence production and dissemination; you are its steward

Your Experience

  • Demonstrable expertise in an operational security role - soc analysis, reverse engineering, threat intelligence monitoring and/or creation

  • Experience interpreting logs from commercial security products

  • Deep understanding of sandbox technologies; how they work and interpreting their reports

  • Passion for using automation to enable workflows and automate your day to day tasks

  • Expert experience in python is a must

  • Strong understanding of fundamental software design for data access and processing larger datasets (REST/SQL/BQ/Mongo/etc…)

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $149,000 - $204,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

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Yesterday
PP

PayPal Sr Technical Account Management United States, Ohio, Toledo

Limitless High-tech career opportunities - Expoint
Monitor proactive technical health for Enterprise merchants. Identify and suggest solutions to improve customer experience. Consult with merchants and internal teams on integration best practices. Initiate strong relationships to help...
Description:

Essential Responsibilities:

  • Monitor proactive technical health for Enterprise merchants
  • Identify and suggest solutions to improve customer experience
  • Consult with merchants and internal teams on integration best practices
  • Initiate strong relationships to help merchants succeed
  • Diagnose and identify issues with APIs, code, services, and network latency
  • Advocate on merchants' behalf to improve products, systems, and processes
  • Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

  • 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

  • facing,technical work experience.

  • Technically minded, with a proventrack recordof adopting and masteringnew technologiesand tools.

  • Confident communicator – equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.

  • Demonstrated knowledge of web technologies and can learn new languages and services like JavaScript, PHP, Java, HTTP, HTML, JSON, etc.

  • Troubleshooting experience with API calls (SOAP, REST,GraphQL)

  • Understanding of basic SQL Commands and data analysis

  • Prepared to be on call toassistwith out-of-businesshours

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $94,000 to $156,200


Our Benefits:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us

Any general requests for consideration of your skills, please

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These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
Offer technical support to customers and partners. Effectively manage support cases from recording to resolution, including timely follow-ups. Conduct fault isolation and root cause analysis for technical issues. Author Technical...
Description:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.

Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.

You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.

Your Impact

  • Offer technical support to customers and partners
  • Effectively manage support cases from recording to resolution, including timely follow-ups
  • Conduct fault isolation and root cause analysis for technical issues
  • Author Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review technical content for training, marketing, manuals, and troubleshooting guides
  • Travel to customer sites for critical situations, expediting resolutions as needed
  • Provide configurations, troubleshooting, and best practices to customers
  • Collaborate with the Engineering team to influence product operability
  • Participate in weekend on-call rotation and provide after-hours support as required
  • Communicate complex technical issues effectively to internal and external stakeholders
  • Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.

Your Experience

  • Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer
  • Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
  • Analytical troubleshooting skills in Linux, displaying problem-solving abilities
  • Strong proficiency in software and infrastructure troubleshooting, testing, and debugging
  • Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols
  • Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing
  • Familiarity with SOAR platforms - writing new and expanding new playbooks using automation and scripting tools.
  • Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)
  • Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards
  • Exposure to SIEM, vulnerability management tools, and firewalls
  • Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities
  • Comfortable collaborating across diverse cross-functional teams with open communication
  • Previous experience in a customer-facing technical support role (Support Engineer) - advantageous
  • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
  • Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)
  • A bachelor's degree in computer science or related discipline or equivalent military experience required (advantageous)

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108,000/YR - $162,000YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Show more
The technical coordinator position at Expoint is a unique and critical role in the tech industry. This position is responsible for the overall technical operations and management of the company’s IT infrastructure, ensuring operational efficiency and high performance. This role requires a deep understanding of systems and security, a good organizational and communication skills, and the ability to quickly diagnose and troubleshoot problems. The technical coordinator must be able to create, maintain and monitor systems, networks, and applications. They need to develop and apply specified security measures to ensure the integrity of information and access to systems. Additional responsibilities include configuration and deployment of new and existing hardware/software, researching and selecting solutions to meet desired results, and participating in the selection and execution of system upgrades and/or patching. The technical coordinator will be expected to stay up to date on all technology trends and advancements, provide technical expertise and guidance to our end users, and maintain and manage technical documentation. The ideal candidate will have a degree in IT or technology-related discipline, 5+ years of experience in the IT field, and experience in network, systems and application management. The technical coordinator is an essential resource for driving Expoint’s efficiency and internal performance. They’ll have the opportunity to work with the latest technologies, use their problem-solving skills to find solutions to challenging issues, and collaborate with a team of experts who share their passion for IT. If you have the skills and experience to take on this role, join Expoint’s team and put your technical expertise to the test.