Technical Coordinator jobs

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Ensure customers maximize their return on investment by guiding onboarding, driving adoption, and fostering satisfaction and advocacy.

• Ensure customers are measurably satisfied with the service and proactively communicate refresh needs and available options.

• Build trusted advisor relationships with customer stakeholders, executive sponsors, and partners to maximize adoption and business value.

• Serve as the first line of defense in customer support, coordinating with engineering teams for timely resolution of issues and becoming a Subject Matter Expert over time.

• Maintain ongoing communication with customers regarding service offerings, updates, events, and act as the primary point of contact for feedback.

• Advocate for customers internally to influence product roadmap, service improvements, and best practices.

• Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers

• Manage performance metrics including CSAT, renewal rate, referenceability, adoption, consumption, and customer engagement. Identify renewal risks and work with internal teams to remediate.

• Identify risks to customers achieving their business goals and collaborate with account teams to build mitigation plans or escalate as needed.

Your Experience

• 4+ years of relevant experience in customer success, consulting, post-sales technical account management, or similar roles, with experience in cybersecurity

• Proven experience building and executing customer engagement programs in an evolving organization.

• Strong consulting and project management skills, with a track record of acting as a trusted advisor to drive business value.

• Experience managing escalations, balancing customer expectations, and negotiating successful resolutions.

• Highly data-driven, with a focus on metrics, process adherence, and continuous improvement.

• Ability to drive consistent engagement processes across a portfolio of customers.

• Excellent communication and interpersonal skills to build relationships with technical and non-technical stakeholders.

• Team player with high integrity, accountability, and a customer-first mindset.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $110,800 - $179,200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Partner with Sales, Legal, FP&A, and Sales Operations on non-standard contract reviews to determine revenue impact and provide recommendations to maximize revenue and other key financial metrics

• Support monthly closing activities including, but not limited to, reviewing non-routine revenue transactions, performing accounting assessments, preparing accurate journal entries, and documenting revenue conclusions

• Monitor revenue inbox to respond timely and appropriately to business requests

• Research, resolve, and operationalize complex and non-routine revenue accounting transactions

• Identify actionable insights and suggest recommendations to address issues and improve accounting processes/efficiencies

• Create accounting policy for new product introductions in partnership with the Product and IT organizations

• Participate in and/or lead projects and initiatives with cross functional impacts

• Ensure compliance with SOX 404 key controls

• Assist with external audits and special projects as needed

Your Experience

• Bachelor’s Degree in Accounting, Finance, or related field or equivalent military experience

• Minimum of 8+ years of related work experience with 6+ years of Technical Revenue experience

• Prior Public Accounting experience with regards to Revenue (ASC 606) preferred

• CPA or equivalent a plus

• SAP, SFDC, Big Query and accounting operations experience a plus

• Advanced knowledge of Microsoft Office (Excel and PowerPoint) and Google Sheets

• Experienced in writing complex technical revenue accounting position papers

• Solid organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to details

• Team player and effective communicator with all levels of management and cross functional organizations.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $192000 - $264500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This is a role for a leader who brings clarity to complexity, elevates teams, and navigates change with confidence. You’ll set the tone for delivery excellence across the region while contributing directly to global strategy.

Leadership & Customer Strategy

• Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution
• Align with GCS, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes
• Support Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations
• Represent NAM in global forums, advocating for customer insights and regional needs

People & Team Development

• Build, develop, and mentor a high-performing technical organization
• Create a culture grounded in accountability, continuous learning, and operational excellence
• Coach teams through complex customer situations, rapid change, and new delivery models
• Foster a culture of people performance management and accountability

Operational & Business Outcomes

• Maintain strong utilization, backlog health, and delivery predictability
• Optimize resource mix across FTEs and contractors to maximize agility and cost efficiency
• Reduce Time to Value and Time to Deploy by strengthening deployment and adoption practices
• Contribute to service sales growth through scalable, outcome-driven offerings
• Sustain strong relationships with subcontractors and partners to support delivery at scale
• Meet global margin targets through efficient, high-quality execution

Innovation & Delivery Excellence

• Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency
• Standardize delivery practices, proactively identify risks, and drive data-backed decisions across areas to improve service health
• Ensure effective execution of global and theatre-level programs, adapting them for NAM where needed

Your Experience

• 10+ years in technical services, professional services, customer success, support, or similar roles in a high-growth SaaS/cloud environment
• 5+ years leading regional or multi-regional teams with direct and matrixed reporting lines
• Strong track record of delivering against KPIs including deployment speed, adoption, margin, utilization, and CSAT
• Deep familiarity with Cloud, Endpoint, SOAR, SIEM, and SOC environments; experience with industry leading security platforms strongly preferred
• Experience supporting cyber security programs for large US Federal Government customers
• Experience with supporting operational security requirements or enterprise governance, risk, and compliance initiatives
• Experience engaging with and presenting to executive stakeholders across Product Management, Services Product Management, Sales, and PS/CS organizations
• Experience leading large scale teams exceeding 100+ FTEs and Contractor staff
• Strong communicator who can influence across technical and non-technical teams
• Skilled at building trust, developing talent, and guiding teams through ambiguity
• Balanced, thoughtful decision-maker in escalation and complex customer situations
• Highly collaborative, with a track record of driving alignment and continuous improvement
• Industry recognized security credentials, e.g. CISSP, CRISC
• Bachelor’s degree required; Master’s/MBA preferred; equivalent military experience considered
• Willingness to travel 20–30% within NAM and occasionally globally

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $270,000-315,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Palo Alto Networks is looking for a Sr. Project Manager to join the GCS Technical Services Strategy and Operations organization. You will be the operational engine behind our critical initiatives, driving projects from vague concepts to tangible deliverables. We are looking for a builder and a problem solver—someone who doesn't just manage a checklist, but leads with curiosity to understand the "why" behind every process and requirement.

In this role, you will bring operational rigor to a complex environment, bridging the gap between strategy and execution. You will own the lifecycle of key projects, ensuring that cross-functional teams are aligned, impediments are removed, and stakeholders are kept informed with clarity and transparency.

Your Impact

• Drive Action from Ambiguity: Take ownership of ill-defined problems or broad initiatives and structure them into executable project plans with clear scope, milestones, and dependencies.

• Lead with Curiosity: Proactively identify weak explanations or process gaps. You will not just document requirements but challenge assumptions, validate data, and interview stakeholders to ensure we are solving the root cause rather than the symptom.

• Operational Rigor: Establish and maintain the "rhythm of the business" for your projects. You will ensure meetings are effective, documentation is pristine, and action items are followed through to completion.

• Stakeholder Orchestration: Serve as the central hub for your projects, coordinating efforts across matrixed teams. You will collaborate with peers and leadership to ensure alignment on goals and timelines.

• Clear & Concise Communication: Translate complex operational updates into simple, narrative-driven status reports. You will be responsible for ensuring that no stakeholder is surprised by a risk or delay.

• Project Governance: Monitor project health using appropriate metrics and KPIs. You will be quick to identify risks and decisive in proposing mitigation plans.

• Continuous Improvement: Use your inquisitive nature to spot inefficiencies in how the Technical Services organization operates and propose practical solutions to streamline workflows.

Your Experience

• 5-8 years of project management experience, preferably within a professional services, customer success, or technical operations environment.

• Radical Ownership: A track record of taking full accountability for project outcomes. You function effectively as an Individual Contributor who can drive results through influence rather than authority.

• Curious Mindset: Demonstrated history of digging deeper than the surface level—asking the hard questions to clarify "gray areas" and ensuring distinct understanding among all parties.

• Navigating Ambiguity: Proven ability to remain calm and focused in a fast-paced environment where answers aren't always immediately clear; you are comfortable creating structure where none exists.

• Communication Excellence: Strong verbal and written communication skills. You can synthesize scattered information into a clear status update or process document.

• Operational Fluency: Experience with standard project management methodologies (Agile, Waterfall, or hybrid) is helpful, but the ability to apply the right amount of process to the problem at hand is more important than specific frameworks or techniques.

• Collaboration: High emotional intelligence and the ability to build trust with diverse teams, including technical and non-technical stakeholders.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $99000 - $160500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

What you will accomplish:

• Lead and grow a team of Android engineers, attracting top talent and nurturing their development through coaching and mentorship

• Deliver high-quality, innovative mobile experiences for millions of daily active users, setting new industry standards for performance and usability

• Foster collaboration across multi-functional and global teams, improving workflows and accelerating product delivery

• Drive continuous improvement in development processes, advocating for standard methodologies in code quality, technical architecture, and team culture

• Champion agile methodologies and data-driven decision making, ensuring successful feature launches and impactful product releases

• Mentor engineers in advanced Android development, supporting each team member’s learning journey and helping develop future technical leaders

What you will bring:

• Prefer 12+ years’ experience designing, building, and releasing native Android applications using Kotlin and established architecture patterns

• Proven leadership in managing and developing high-performing engineering teams

• Expertise in Android frameworks and tools, including Jetpack Compose, MVVM, Dagger, and integration with backend APIs (REST/GraphQL)

• Strong advocacy for automated testing, continuous delivery, and software quality across the development lifecycle

• Excellent communication, documentation, and remote collaboration skills for success across dispersed team environments

• Experience working on consumer-facing products, driving customer-centric solutions and delivering measurable business impact

The base pay range for this position is expected in the range below: