System Architect jobs

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

WhereExperience Strategydefines theand

This is not just a UX strategy or systems design role—it’s both. You will lead the practice of Experience Architecture: the structuring of journeys, flows, navigation, taxonomy, and interaction models into a unified, extensible system. Your work will ensure that every interaction fits together to form a complete, coherent whole—one that reflects our brand, reinforces behavior, and reduces experience entropy as we scale.

Key Responsibilities

• Architect the Experience Ecosystem
  

• Lead Horizontal Experience Strategy
  Architect critical cross-product journeys (e.g., Account, Wallet, Rewards) that unify the customer experience across silos.

• Own and Govern Taxonomy & Information Architecture
  Partner with Content Design, Product Design, and Engineering to establish scalable IA systems and navigational models.

• Advance Service Design & System Mapping
  Connect frontstage flows to backstage systems and operational logic; drive service blueprinting across the product lifecycle.

• Drive CX Improvements
  Identify and resolve systemic customer experience issues across surfaces, workflows, and product areas through architectural interventions—not just interface refinements.

• Partner with Design Systems
  Collaborate to encode architectural logic into reusable components and interaction frameworks, ensuring real behavior is reflected—not just UI consistency.

• Transform Experience Delivery
  Work with Product Ops and PMO to embed architectural checkpoints into planning, roadmapping, and SDLCprocesses—acceleratingdelivery while protecting experience integrity.

Qualifications

• 12+ years of experience in experience design, UX architecture, or systems design, with a strong portfolio demonstrating strategic impact.

• Proven leadership in structuring complex digital ecosystems and scaling design systems.

• Deep expertise in journey mapping, taxonomy design, interaction modeling, and platform strategy.

• Exceptional communication and storytelling skills, with the ability to influence across disciplines and levels.

• Experience working in large-scale, matrixed organizations with a focus on platform thinking and design maturity.

Preferred Skills

• Experience with enterprise platforms, developer tools, or internal design infrastructure.

• Familiarity with accessibility standards, localization, and inclusive design practices.

• Strategic mindset with a bias for action and a passion for enabling great design at scale.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Any general requests for consideration of your skills, please

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the, you will be the, including full-time employees and/or assigned personnel. You will be responsible for driving leadership over the professional services business and providing strategic and operational oversight to the Senior Managers and regional delivery leaders who report to this role. You will be instrumental in defining thenecessary to scale technical services delivery across key U.S. Federal, State, and Local accounts. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted customer relationships and ensuring successful outcomes.

Your Impact

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

  • Achieve global target service margin ratios through delivery efficiency and cost control.

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners.

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

• A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
• Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
• Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.

• Skilled in key business systems, including:

  • Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
  • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
  • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics.
• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
• Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
• US Government DoD Active Top Secret Clearance or higher.
• Relevant industry certifications such as CISSP and/or PMP are highly desirable.
• Background in cybersecurity or enterprise IT preferred.
• Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

About the Group:

Our group is focused on building and supporting DevOps pipelines for Enterprise Payments systems.

About the Role:

This job is responsible for defining an architectural vision and solution aligned to the enterprise architecture strategy, technology, and platform choices. Key responsibilities include describing the solution intent/associated operating environment, evaluating system impacts, determining the primary systems/sub-systems and their interfaces, and assisting with end-to-end solution design. Job expectations include defining non-functional requirements/architectural runway to support new epics/features and ensuring solutions are fit for purpose by working with stakeholders and service providers.

Responsibilities:

• Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly
• Provide detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Establish a framework for necessary contributions from various departments and facilitate their collaboration
• Analyze current technologies used within the company and develop steps and processes to improve
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside project management teams to successfully monitor progress and implementation of initiatives
• Consults with the business and operations to identify and understand challenges and opportunities to improve the use and effectiveness of technology, find creative solutions through knowledge of the domain, practical experiments, and Proof of Concepts, and aligns the solution intent and architectural vision to an evolving backlog of technology change
• Works with product management and other stakeholders to plan and prioritize technology focused backlog items for the architecture runway to enable business epics/features
• Performs design and code reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
• Leads rapid shaping of a high level architecture with details filled in with emerging business requirements and ensures architecture is flexible, modular, and designed to adapt easily
• Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions
• Clarifies the architecture and assists with system design for the development teams to support implementation and provides solution options to resolve any architectural impediments
• Utilizes the defined best practices, templates, and documentation to create architectural designs and suggests improvements to best practices and templates

Required Qualifications:

• Analytical Thinking
• Architecture
• Result Orientation
• Solution Design
• Technical Strategy Development
• Application Development
• Collaboration
• Data Management
• DevOps Practices

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Principal AI Engineer for the Enterprise AI Platform, you will be a pivotal technical leader driving the identification, design, and hands-on implementation of AI-powered solutions that directly address critical business challenges across IT and all enterprise functions (Sales, Marketing, Finance, HR, Legal, etc.). You will operate where AI innovation, top-tier engineering, and significant business outcomes converge, acting as the technical bridge between complex business problems and cutting-edge AI execution. Leveraging our robust Enterprise AI Platform, you will translate ambiguous problems into concrete AI solution designs, build core components of these solutions, and ensure their successful deployment and measurable impact, supporting both code-based and low-code/no-code approaches.

Your Impact

• Applied AI Solution Design & Architecture: Deeply understand complex business problems and strategic objectives across various enterprise functions. Break down ambiguous AI problems into concrete, actionable AI solution designs, including identifying the appropriate AI models, data requirements, and integration points for end-to-end AI applications
• Hands-on Development & Implementation: Lead the hands-on development and implementation of key components of the AI assistant, agent, app, supporting both traditional and Generative AI model development, deployment, and real-time inference systems. Drive the successful integration of experimental AI technologies into production, showcasing tangible business value through rapid prototyping and measurable results
• System Design & Optimization: Contribute significantly to the detailed design of large-scale, distributed AI/ML systems, ensuring performance, reliability, security, and developer-friendliness. Optimize existing systems for scalability, efficiency, and maintainability, ensuring the platform's ability to handle massive scale data and inference requests, optimizing for low latency and high throughput for real-time AI applications
• Rapid Experimentation & Integration: Evaluate and integrate new AI tools, frameworks, SDKs, and cloud solutions into the platform, ensuring alignment with architectural strategy and engineering needs. Lead proof-of-concepts (POCs) for emerging AI innovations and drive their integration into production through long-term architectural evolution
• Architectural Adherence & Best Practices: Champion and enforce design standards, patterns, and best practices for scalable and secure development of AI assistants, agents, and applications across various teams
• Technical Leadership & Mentorship: Provide technical leadership and mentorship to other AI and ML engineers, fostering a culture of engineering excellence, innovation, and hands-on experimentation within the team and across the company
• Cross-Functional Collaboration: Partner effectively with executive leadership, data science teams, engineering, product stakeholders, and business leaders to translate complex business use-cases into scalable, production-grade AI solutions. Act as a go-to expert for complex AI engineering challenges, providing technical guidance and hands-on support
• Responsible AI & Governance: Implement features and practices that ensure AI systems comply with responsible AI principles, data governance, privacy laws, security policies, and ethical AI frameworks.
• Innovation & Research: Actively learn and incorporate advances in Agents, Generative AI, LLMs, and scalable AI architectures. Actively research and evaluate cutting-edge AI/ML techniques, algorithms, and models (e.g., foundation models, multi-modal AI) to identify opportunities for platform enhancement and new solution development
• MLOps and Automation: Lead the implementation and continuous improvement of MLOps pipelines, including automated model training, versioning, deployment, and monitoring, to streamline the AI lifecycle. Design and implement automated testing strategies for AI models and platform components to ensure model quality, robustness, and drift detection

Your Experience

• 10+ years of experience in software engineering, distributed systems, or enterprise architecture, including at least 5 years focused on leading AI/ML engineering or platform development
• Proven expertise in designing and building complex, enterprise-grade AI/ML platforms and applications, ideally across multiple domains (e.g., customer support, finance, sales)
• Deep practical understanding of the full AI lifecycle for developing assistants, agents, and applications, including feature engineering, RAGs, model training, evaluation, validation, deployment, and monitoring
• Extensive hands-on experience with distributed systems architecture, streaming data platforms, data lakes, and real-time decision engines
• Generative AI & Large Language Models (LLMs): Direct hands-on experience with Generative AI technologies, including Large Language Models (LLMs), multi-modal models, RAGs (Retrieval-Augmented Generation), and agentic AI systems. Familiarity with techniques for LLM alignment, fine-tuning, and responsible deployment
• Proficiency in modern AI/ML frameworks (e.g., TensorFlow, PyTorch, JAX) and cloud AI/ML platforms (e.g., AWS SageMaker, Google Cloud AI Platform/Vertex AI, Azure ML)
• Strong programming skills in languages such as Python, Java, or Go
• Excellent communication skills with a track record of influencing technical and cross-functional stakeholders at VP+ levels
• System-Level Thinking: Demonstrated ability to think at a system level, understanding complex interdependencies within distributed AI architectures and optimizing end-to-end performance

Preferred Qualifications

• Master's degree or Ph.D. in Computer Science, Machine Learning, or a related technical field or equivalent military experience required
• Experience contributing to open-source AI projects or publications in top-tier AI conferences
• Prior experience in a technical consulting or solutions architecture role, bridging technical teams and senior business stakeholders
• Deep understanding of cybersecurity principles as they apply to AI systems

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $179000/YR - $290500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Solutions Architect - Direct Liquid Cooling

Dell Technologies creates technology solutions for a changing world. Our IT Architecture team translates our customers’ business requirements into total enterprise-wide solutions. It takes deep technical knowledge to create architectural designs that exceed service requirements. We’re skilled in analyzing the customer’s business goals, objectives, needs and general business environment to create technical system solutions. Our expertise includes integrating hardware, processes, methodologies and software into the customer environment.

As Dell Technologies continues to expand its leadership in AI-optimized infrastructure, the demand for high-performance, energy-efficient data centers has never been greater. Direct Liquid Cooling (DLC) is a critical enabler of this transformation which is delivering the thermal efficiency, scalability, and sustainability required to power the next generation of AI workloads.

You will:

• Lead the global enablement program for DLC technologies supporting Dell’s AI-optimized server and data center portfolio.
• Translate complex technical designs and thermal architectures into training content, playbooks, and documentation for installation teams.
• Partner with engineering and deployment teams to align installation, commissioning, and validation procedures with Dell’s evolving AI infrastructure roadmap.
• Develop modular learning paths, certification programs, and enablement materials to accelerate internal and partner expertise in DLC and advanced cooling technologies.
• Provide support to sales teams to ensure proposed solutions deliver required outcomes
• Drive innovation by gathering feedback from field implementations, influencing product design, and helping Dell remain at the forefront of AI infrastructure innovation.

• 2+ years of experience with direct liquid cooling (such as CDUs, cold plates, manifolds, and secondary fluid networks)
• Familiarity with OEM partners such as Motivair, Schneider Electric, Vertiv, and USystems
• Proven ability to create and deliver technical enablement programs for complex engineering or deployment solutions
• Strong understanding of AI infrastructure, high-density compute environments, and the sustainability benefits of next-generation cooling
• Excellent cross-functional communication skills, with the ability to bridge engineering, operations, and customer-facing teams
• Experience with global deployments, technical documentation, and global coordination

Desirable Requirements

• Experience with AI and HPC data center deployments or thermal solutions for GPU-intensive workloads

Dell is committed to fair and equitable compensation practices. The salary range for this position is $197,200. - $255,200.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact:

• Join the fastest growing team where experience meets cutting-edge solutions
• Build and cultivate strong customer relationships, driving business growth within the region.
• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives.
• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement.
• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers.
• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions.
• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients.
• Travel domestically as needed to meet with customers and attend key business events.

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to Public Sector, Enterprise and/or Major-level accounts in the cybersecurity industry
• Extensive platform selling experience in complex sales with multiple buying centers
• Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred
• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations
• Expertise in applying complex solution sales methodologies to drive results
• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy
• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams
• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred
• Willingness to travel domestically as necessary to meet business needs

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $264,000 - $363,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

You will:

• Create best in class electrical architecture for specialty mobile platforms

• Architect and influence future mobile product design by providing technical expertise and engineering leadership; strong focus on the front-end design cycle

• Collaborate with technology providers to identify and scope new technology innovation opportunities. Assess concepts, risks, and ensure readiness for implementation

Essential Requirements

• BS in Electrical Engineering and 4-6 years of experience

• Strong aptitude to assess and optimize products by making the proper feature tradeoffs between mechanical, electrical, power, thermal, firmware, and BIOS

• Experience with ECAD and electrical simulation tools (Cadence OrCAD/Allegro/Sigrity/Power SI/Power DC, Mentor HyperLynx), ability to create basic schematics, PCB floor planning and layouts, production schematic proposals, and convey ideas through ECAD

• Driven self-motivated individual that is willing to solve complex problems

• Must possess strong communication and soft skills, both verbal and written; high degree of efficacy to navigate and relate to multiple audience levels

Desirable Requirements

• MS Electrical Engineering

• 6-8 yearsElectronics Design