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7,188 jobs found
Yesterday
PP

PayPal Principal Distinguished Experience Architect United States, California, San Jose

Limitless High-tech career opportunities - Expoint
Establish overall business or technical strategy for user experience initiatives. Negotiate with and influence decision-making reaching the senior executive level. Identify and resolve unique situations of substantial significance in user...
Description:

Essential Responsibilities:

  • Establish overall business or technical strategy for user experience initiatives.
  • Negotiate with and influence decision-making reaching the senior executive level
  • Identify and resolve unique situations of substantial significance in user interface or interaction design
  • Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
  • Lead the development of user experience strategies that resonate with target audiences.
  • Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

  • 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

WhereExperience Strategydefines theand

where to play
,defines
how it all fits together
—across structure, sequencing, navigation, and behavioral flow.

This is not just a UX strategy or systems design role—it’s both. You will lead the practice of Experience Architecture: the structuring of journeys, flows, navigation, taxonomy, and interaction models into a unified, extensible system. Your work will ensure that every interaction fits together to form a complete, coherent whole—one that reflects our brand, reinforces behavior, and reduces experience entropy as we scale.

Key Responsibilities

  • Architect the Experience Ecosystem

  • Lead Horizontal Experience Strategy
    Architect critical cross-product journeys (e.g., Account, Wallet, Rewards) that unify the customer experience across silos.

  • Own and Govern Taxonomy & Information Architecture
    Partner with Content Design, Product Design, and Engineering to establish scalable IA systems and navigational models.

  • Advance Service Design & System Mapping
    Connect frontstage flows to backstage systems and operational logic; drive service blueprinting across the product lifecycle.

  • Drive CX Improvements
    Identify and resolve systemic customer experience issues across surfaces, workflows, and product areas through architectural interventions—not just interface refinements.

  • Partner with Design Systems
    Collaborate to encode architectural logic into reusable components and interaction frameworks, ensuring real behavior is reflected—not just UI consistency.

  • Transform Experience Delivery
    Work with Product Ops and PMO to embed architectural checkpoints into planning, roadmapping, and SDLCprocesses—acceleratingdelivery while protecting experience integrity.


Qualifications

  • 12+ years of experience in experience design, UX architecture, or systems design, with a strong portfolio demonstrating strategic impact.

  • Proven leadership in structuring complex digital ecosystems and scaling design systems.

  • Deep expertise in journey mapping, taxonomy design, interaction modeling, and platform strategy.

  • Exceptional communication and storytelling skills, with the ability to influence across disciplines and levels.

  • Experience working in large-scale, matrixed organizations with a focus on platform thinking and design maturity.

Preferred Skills

  • Experience with enterprise platforms, developer tools, or internal design infrastructure.

  • Familiarity with accessibility standards, localization, and inclusive design practices.

  • Strategic mindset with a bias for action and a passion for enabling great design at scale.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

Any general requests for consideration of your skills, please

Show more
Yesterday
BOA

Bank Of America Financial Solutions Advisor - South Houston Area United States, Texas, Dickinson

Limitless High-tech career opportunities - Expoint
Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed...
Description:


This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals. Key responsibilities include triaging client leads, making referrals to business partners based on client needs and asset thresholds, meeting with clients to review financial and investment goals, building a financial plan, and recommending brokerage products. Job expectations include applying and expanding knowledge by completing required licenses and trainings. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

  • Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions

  • Recommends banking and investments strategies that align with client financial goals and needs

  • Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds

  • Mitigates and controls risk as part of daily activities

  • Identifies and engages potential new clients through referrals or financial center clientele

  • Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended

Qualifications:

  • Currently holds Series 7 & 66 (63 & 65 in lieu of 66) licenses. If you do not currently hold the 66 but have either a 63 or 65, an offer can be extended with the condition that a passing score is received for the missing series within 60 days.

  • Has at least one year experience in the investments industry, including investment training and in-depth knowledge of investment products and services.

  • Has at least one year experience working in the financial service industry and/or a sales environment where goals were met or exceeded.

  • Sets and accomplishes goals, achieving whatever you put your mind to.

  • Builds and nurtures strong relationships.

  • Collaborates effectively with others to get things done.

  • Communicates effectively and confidently and is comfortable engaging all clients.

  • Manages goals, navigates complexity, prioritizes tasks and executes in a fast-paced environment.

  • Likes to learn, adapts to new information and seeks the right solutions for clients.

  • Efficiently manages your time and capacity.

  • Is thorough and thoughtful in incorporating relevant regulatory due diligence into daily activities and long-term strategies for clients.

Qualifications:

  • Bi-lingual Spanish speaking

  • Strong computer skills with an ability to multitask in a demanding environment.

  • At least three years’ experience working in the financial service industry and/or a sales environment where goals were met or exceeded.

  • Achieved additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC).

  • Obtained your insurance licenses.

Skills:

  • Account Management

  • Advisory

  • Client Experience Branding

  • Customer and Client Focus

  • Oral Communications

  • Active Listening

  • Attention to Detail

  • Client Solutions Advisory

  • Issue Management

  • Pipeline Management

  • Causation Analysis

  • Client Management

  • Policies, Procedures, and Guidelines

  • Risk Management

  • Written Communications

Minimum Education Requirement:

  • High School Diploma / GED / Secondary School or equivalent

Schedule:

  • Monday - Friday and rotating Saturdays
1st shift (United States of America)

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Yesterday
BOA

Bank Of America Financial Solutions Advisor Registration Candidate United States, Florida, West Palm Beach

Limitless High-tech career opportunities - Expoint
Aptitude in obtaining required industry licenses. Must be self-disciplined in managing time and capacity. Experience in cultivating client relationships, accessing needs and recommending solutions. Success creating strong peer relationships through...
Description:

Job Description:

As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor – from acquiring, building and managing client relationships to considering a client’s complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America’s core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development.

Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you’ve learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools, and resources throughout your career journey.

This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.

We’ll help you

• Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success.

• Get training and one-on-one coaching from Academy managers who are invested in your success.

• Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions.

• Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 & 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired & your Series 7 & 66 within 120 Days - a requirement for the role.

• Build your network. Starting at a financial center, you’ll interact with banking customers, small business owners and higher net worth clients alike. You’ll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business.

• Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence, and recommend strategies to help clients achieve their financial goals and life priorities.

• Collaborate with core banking and investment partners. Connect clients to the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs.

Required Qualifications:

  • Aptitude in obtaining required industry licenses.
  • Must be self-disciplined in managing time and capacity.
  • Experience in cultivating client relationships, accessing needs and recommending solutions.
  • Success creating strong peer relationships through effective communication and collaboration.
  • Demonstrates a results-driven mindset while prioritizing client’s interest in a complex, fast-paced environment.
  • Executes multiple tasks simultaneously.
  • Learns and adapts to new technology or applications.


Desired Qualifications:

  • Bachelor’s degree and/or a minimum of one year of financial services industry or sales experience

• Advisory

• Account Management

• Client Experience Branding

• Customer and Client Focus

• Oral Communications

• Issue Management

• Client Solutions Advisory

• Pipeline Management

• Active Listening

• Attention to Detail

• Risk Management

• Policies, Procedures, and Guidelines

• Client Management

• Causation Analysis

• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Monday – Fridays and rotating Saturdays

1st shift (United States of America)

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These jobs might be a good fit

Yesterday
EY

EY Customer Tech - Salesforce Solution Architect United States, Illinois, Chicago

Limitless High-tech career opportunities - Expoint
Perform end-to-end internal audits from planning to reporting including process understanding, walkthroughs, preparation of risk and control matrix / audit work program, control testing to assess their design and operating...
Description:

The opportunity : Consultant - Risk Consulting - Internal Audit Insurance - Mumbai/Delhi/Pune

FS :

Amid comprehensive regulatory change, today’s financial services institutions are focusing on digital transformation, convergence and disruption from an array of non traditional competitors — all while meeting greater demands for trust and transparency.

We recruit, train and foster a diverse set of people who give their minds to building the future of financial services. Together, we explore new perspectives with innovative and innovative thinking to deliver exceptional client service and ensure that what we do today, counts for tomorrow.

CNS - Risk - Process & Controls :

Financial Services Risk - helps clients in the financial sector to identify, manage and monitor the risks in their business. It is done through a transformative and agile approach including process and procedures, risk, data modeling and analytics, reporting to stakeholders and third parties, business requirements (for software selection and IT implementation), analysis of assets and liabilities, and capital and liquidity management.


Your key responsibilities

The current role requires executing internal audit and other risk consulting engagements for asset managers or reviewing investment processes for insurance companies. As part of the role, the candidate is expected to:

• Perform end-to-end internal audits from planning to reporting including process understanding, walkthroughs, preparation of risk and control matrix / audit work program, control testing to assess their design and operating effectiveness, preparation of audit report and agreeing issues/ actions with management.

• Have an in-depth understanding of the asset management industry risks/ issues / trends and endto-end investment process (front, mid and back office processes) for all asset classes including fixed income, equities, derivatives, real estate, private equity/ hedge funds and alternatives.

• Have thorough knowledge and understanding of Internal Audit and SOX/ ICFR methodology and IIA requirements.

• Deliver / manage engagements to time, cost and high quality.

• Identify key areas of improvement in the client's business processes and add value by preparing insightful recommendations.

• Contribute to business development activities such as preparing proposals, lead identification

• Always comply with the firm’s quality and risk management policies


Skills and attributes

• Excellent oral and written communication skills

• Ability to work independently with minimum supervision

• Ability to quickly learn and handle new areas / solutions by leveraging internal and external knowledge sources

• Proactively anticipate engagement related risks and escalate issues as appropriate

• Strong relationship management skills to actively establish stakeholder / client (process owner/functional heads) and internal relationships

• Team player looking for opportunities to contribute to wider team goals

• Proficient in MS Office (Excel, Word, PowerPoint) skills, data analytics

• As part of a high-performing team, the individual should be self-motivated and willing to stretch to meet client and practice requirements

• Ability to work on multiple engagements/ clients concurrently

• Willingness to work across time zones and flexible to travel in future if needed

To qualify for the role you must have

· A CA or master's degree in Science or master's degree in arts or master's in business, accounting, finance, or a related discipline

3 to 5 years of experience


What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.

What we offer

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

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These jobs might be a good fit

Yesterday
BOA

Bank Of America Financial Solutions Advisor - Sarasota South Market United States, Florida

Limitless High-tech career opportunities - Expoint
Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed...
Description:

Job Description:

Job Description:

This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals. Key responsibilities include triaging client leads, making referrals to business partners based on client needs and asset thresholds, meeting with clients to review financial and investment goals, building a financial plan, and recommending brokerage products. Job expectations include applying and expanding knowledge by completing required licenses and trainings. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions

• Recommends banking and investments strategies that align with client financial goals and needs

• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds

• Mitigates and controls risk as part of daily activities

• Identifies and engages potential new clients through referrals or financial center clientele

• Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended

Required Qualifications:

• Currently holds Series 7 & 66 (63 & 65 in lieu of 66) licenses. If you do not currently hold the 66 but have either a 63 or 65, an offer can be extended with the condition that a passing score is received for the missing series within 60 days.

• Has at least one year experience in the investments industry, including investment training and in-depth knowledge of investment products and services.

• Has at least one year experience working in the financial service industry and/or a sales environment where goals were met or exceeded.

• Sets and accomplishes goals, achieving whatever you put your mind to.

• Builds and nurtures strong relationships.

• Collaborates effectively with others to get things done.

• Communicates effectively and confidently and is comfortable engaging all clients.

• Manages goals, navigates complexity, prioritizes tasks and executes in a fast-paced environment.

• Likes to learn, adapts to new information and seeks the right solutions for clients.

• Efficiently manages your time and capacity.

• Is thorough and thoughtful in incorporating relevant regulatory due diligence into daily activities and long-term strategies for clients.

Desired Qualifications:

• Strong computer skills with an ability to multitask in a demanding environment.

• At least three years’ experience working in the financial service industry and/or a sales environment where goals were met or exceeded.

• Achieved additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC).

• Obtained your insurance licenses.

• Advisory

• Account Management

• Client Experience Branding

• Customer and Client Focus

• Oral Communications

• Issue Management

• Client Solutions Advisory

• Pipeline Management

• Active Listening

• Attention to Detail

• Risk Management

• Policies, Procedures, and Guidelines

• Client Management

• Causation Analysis

• Written Communications

1st shift (United States of America)

Show more

These jobs might be a good fit

Yesterday
BOA

Bank Of America Financial Solutions Advisor - Ocean NJ Market United States, New Jersey

Limitless High-tech career opportunities - Expoint
Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed...
Description:


This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals. Key responsibilities include triaging client leads, making referrals to business partners based on client needs and asset thresholds, meeting with clients to review financial and investment goals, building a financial plan, and recommending brokerage products. Job expectations include applying and expanding knowledge by completing required licenses and trainings. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities:

  • Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions

  • Recommends banking and investments strategies that align with client financial goals and needs

  • Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds

  • Mitigates and controls risk as part of daily activities

  • Identifies and engages potential new clients through referrals or financial center clientele

  • Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended

Schedule:

  • Monday – Fridays and rotating Saturdays


Required Qualifications:

  • Currently holds Series 7 & 66 (63 & 65 in lieu of 66) licenses. If you do not currently hold the 66 but have either a 63 or 65, an offer can be extended with the condition that a passing score is received for the missing series within 60 days.

  • Has at least one year experience in the investments industry, including investment training and in-depth knowledge of investment products and services.

  • Has at least one year experience working in the financial service industry and/or a sales environment where goals were met or exceeded.

  • Sets and accomplishes goals, achieving whatever you put your mind to.

  • Builds and nurtures strong relationships.

  • Collaborates effectively with others to get things done.

  • Communicates effectively and confidently and is comfortable engaging all clients.

  • Manages goals, navigates complexity, prioritizes tasks and executes in a fast-paced environment.

  • Likes to learn, adapts to new information and seeks the right solutions for clients.

  • Efficiently manages your time and capacity.

  • Is thorough and thoughtful in incorporating relevant regulatory due diligence into daily activities and long-term strategies for clients.


Desired Qualifications:

  • Strong computer skills with an ability to multitask in a demanding environment.

  • At least three years’ experience working in the financial service industry and/or a sales environment where goals were met or exceeded.

  • Achieved additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC).

  • Obtained your insurance licenses.

  • Bilingual Spanish Preferred

High School Diploma / GED / Secondary School or equivalent
• Advisory
• Account Management
• Client Experience Branding
• Customer and Client Focus
• Oral Communications
• Issue Management
• Client Solutions Advisory
• Pipeline Management
• Active Listening
• Attention to Detail
• Risk Management
• Policies, Procedures, and Guidelines
• Client Management
• Causation Analysis
• Written Communications

1st shift (United States of America)

Show more

These jobs might be a good fit

Yesterday
BOA

Bank Of America Financial Solutions Advisor - Registration Candidate St Luci... United States, Florida, Port Saint Lucie

Limitless High-tech career opportunities - Expoint
Aptitude in obtaining required industry licenses. Must be self-disciplined in managing time and capacity. Experience in cultivating client relationships, accessing needs and recommending solutions. Success creating strong peer relationships through...
Description:

Job Description:

As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor – from acquiring, building and managing client relationships to considering a client’s complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America’s core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development.

Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you’ve learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools, and resources throughout your career journey.

This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.

We’ll help you

• Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success.

• Get training and one-on-one coaching from Academy managers who are invested in your success.

• Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions.

• Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 & 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired & your Series 7 & 66 within 120 Days - a requirement for the role.

• Build your network. Starting at a financial center, you’ll interact with banking customers, small business owners and higher net worth clients alike. You’ll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business.

• Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence, and recommend strategies to help clients achieve their financial goals and life priorities.

• Collaborate with core banking and investment partners. Connect clients to the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs.

Required Qualifications:

  • Aptitude in obtaining required industry licenses.
  • Must be self-disciplined in managing time and capacity.
  • Experience in cultivating client relationships, accessing needs and recommending solutions.
  • Success creating strong peer relationships through effective communication and collaboration.
  • Demonstrates a results-driven mindset while prioritizing client’s interest in a complex, fast-paced environment.
  • Executes multiple tasks simultaneously.
  • Learns and adapts to new technology or applications.


Desired Qualifications:

  • Bachelor’s degree and/or a minimum of one year of financial services industry or sales experience

• Advisory

• Account Management

• Client Experience Branding

• Customer and Client Focus

• Oral Communications

• Issue Management

• Client Solutions Advisory

• Pipeline Management

• Active Listening

• Attention to Detail

• Risk Management

• Policies, Procedures, and Guidelines

• Client Management

• Causation Analysis

• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Monday – Fridays and rotating Saturdays

1st shift (United States of America)

Show more

These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
Establish overall business or technical strategy for user experience initiatives. Negotiate with and influence decision-making reaching the senior executive level. Identify and resolve unique situations of substantial significance in user...
Description:

Essential Responsibilities:

  • Establish overall business or technical strategy for user experience initiatives.
  • Negotiate with and influence decision-making reaching the senior executive level
  • Identify and resolve unique situations of substantial significance in user interface or interaction design
  • Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
  • Lead the development of user experience strategies that resonate with target audiences.
  • Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

  • 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

WhereExperience Strategydefines theand

where to play
,defines
how it all fits together
—across structure, sequencing, navigation, and behavioral flow.

This is not just a UX strategy or systems design role—it’s both. You will lead the practice of Experience Architecture: the structuring of journeys, flows, navigation, taxonomy, and interaction models into a unified, extensible system. Your work will ensure that every interaction fits together to form a complete, coherent whole—one that reflects our brand, reinforces behavior, and reduces experience entropy as we scale.

Key Responsibilities

  • Architect the Experience Ecosystem

  • Lead Horizontal Experience Strategy
    Architect critical cross-product journeys (e.g., Account, Wallet, Rewards) that unify the customer experience across silos.

  • Own and Govern Taxonomy & Information Architecture
    Partner with Content Design, Product Design, and Engineering to establish scalable IA systems and navigational models.

  • Advance Service Design & System Mapping
    Connect frontstage flows to backstage systems and operational logic; drive service blueprinting across the product lifecycle.

  • Drive CX Improvements
    Identify and resolve systemic customer experience issues across surfaces, workflows, and product areas through architectural interventions—not just interface refinements.

  • Partner with Design Systems
    Collaborate to encode architectural logic into reusable components and interaction frameworks, ensuring real behavior is reflected—not just UI consistency.

  • Transform Experience Delivery
    Work with Product Ops and PMO to embed architectural checkpoints into planning, roadmapping, and SDLCprocesses—acceleratingdelivery while protecting experience integrity.


Qualifications

  • 12+ years of experience in experience design, UX architecture, or systems design, with a strong portfolio demonstrating strategic impact.

  • Proven leadership in structuring complex digital ecosystems and scaling design systems.

  • Deep expertise in journey mapping, taxonomy design, interaction modeling, and platform strategy.

  • Exceptional communication and storytelling skills, with the ability to influence across disciplines and levels.

  • Experience working in large-scale, matrixed organizations with a focus on platform thinking and design maturity.

Preferred Skills

  • Experience with enterprise platforms, developer tools, or internal design infrastructure.

  • Familiarity with accessibility standards, localization, and inclusive design practices.

  • Strategic mindset with a bias for action and a passion for enabling great design at scale.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

Any general requests for consideration of your skills, please

Show more
Are you an experienced IT professional looking for an opportunity to use your deep knowledge of technology? Consider a career as a Solutions Architect for the tech industry's job searching platform, Expoint! Solutions Architects help customers design and deploy IT solutions that meet their specific needs, from complex systems architecture to cloud services. They are knowledgeable about the full scope of technologies that can be used to support their clients’ desired outcomes, and they’re adept at bridging the gap between customer requirements and available technical solutions. As a Solutions Architect, you will be responsible for understanding customer requirements and translating them into a comprehensive technical solution that takes into consideration all relevant technical, budgetary, and timing considerations. You will be expected to use your expertise to create an architectural framework that follows industry best practices and aligns with the customer’s strategic objectives. You will also work closely with account managers, customer service representatives, system engineers, and other stakeholders to define the project scope and oversee its successful delivery. As the owner of the customer relationship, you will need to demonstrate tenacity, problem-solving skills, and personal engagement to ensure every project is completed on-time and within budget. If you have the experience and technical capabilities necessary to design and implement seamless IT solutions, Expoint offers a fantastic opportunity to join a diverse team of professionals solving complex problems that make a lasting impact on clients’ businesses. We invite you to apply today to take your career to the next level!