Service Assistant jobs

About the role:
As a Field Service Technician II (MedSurg) at Boston Scientific, you will be on the front lines of delivering excellence in service for our innovative capital equipment portfolio. In this field-based role, you will be responsible for pre-installation assessments, installations, maintenance, troubleshooting, and service repair of a range of capital devices. These include Exalt-D Controller, StoneSmart Connect Console, Fluid Management System (FMS), iNod Console, and future capital products supporting our endoscopy and urology customers.

You will partner closely with the Field Sales Organization and other cross-functional teams to ensure our customers receive best-in-class support both onsite and remotely—enabling smooth clinical operations and a high-quality patient experience.

Your responsibilities will include:

• Proposing system configurations compatible with endoscopic procedure room equipment

• Managing clinical and technical customer relationships and expectations

• Ensuring seamless evaluation periods and resolving adoption barriers during implementation

• Capturing, tracking, and reporting customer issues through the Quality system

• Providing technical and process support both onsite and remotely in collaboration with internal teams

• Documenting systems and procedure rooms for remote support purposes

• Updating account records, and creating installation and field service reports in Salesforce

• Partnering with R&D and Commercialization teams to support new product launch activities

• Reporting field activities and performing electronic troubleshooting and component replacement

• Delivering in-servicing and training sessions for medical personnel

• Performing preventative and corrective maintenance and product upgrades

• Handling complaints and documenting them in the complaint handling system

• Installing systems and performing related duties, including special projects

Required qualifications:

• Minimum of 1 year’s experience in a relevant technical role, with an AA degree or equivalent education/work experience

• Proficiency in computer networking, equipment troubleshooting, and administrative tasks

• Familiarity with standard electronic test equipment

• Ability to travel frequently and on short notice (up to 85%)

• Ability to manage expenses, coordinate travel, and handle customer interactions professionally

• Possession of a service vehicle (five years old or newer) and ability to meet insurance requirements

• Clean driving record

• Ability to lift up to 75 lbs and sit/work at a computer for extended periods

• Experience working in hospitals and/or ambulatory surgery centers

• Strong verbal and written communication skills across diverse audiences

• Effective organizational skills and ability to manage multiple concurrent projects

• Ability to diagnose and resolve video and IT system issues in healthcare environments

• Ability to walk and stand for up to 4 hours

• Proficiency with business software tools, including the Microsoft Office Suite

Preferred qualifications:

• Over 1 year of field service experience, preferably in medical equipment

• Two-year college degree (AA) with a focus in Biomedical Engineering or Electronics

• Prior experience in Technical Field Service, Biomedical roles, or Military technical MOS

• Demonstrated ability to work independently with minimal supervision and effectively manage multiple assignments

Maximum Salary: $ 91416

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Strategic Leadership & Commercial Execution

• Develop and execute strategic plans for the product portfolio, ensuring alignment across internal and external teams.
• Translate customer needs into actionable strategies that drive adoption, market share, and revenue growth.

Cross-functional Collaboration & Communication

• Serve as the internal product expert and key point of contact across the organization, providing strategic insight, market context, and portfolio guidance.
• Collaborate with Sales Operations, Integrated Communications, Field Sales, and other stakeholders to develop innovative marketing programs and sales tools.
• Partner with international colleagues to align global strategy with local market insights and opportunities.

Analytics, Market Insights & Product Expertise

• Serves as a clinical and functional expert to external and internal customers and the broader organization: the "go-to" person for guidance, insight and questions on capital and disposable product portfolio
• Conduct regular financial analyses to assess performance, identify trends, and refine commercial tactics.
• Gather and synthesize feedback from key opinion leaders, customers, market research, and internal stakeholders to inform portfolio decisions.
• Leverage core marketing competencies such as segmentation, positioning, messaging, and channel strategy to support top- and bottom-line growth.

Required Qualifications:

• Bachelor’s degree required.
• Minimum of 6 years of experience in strategic marketing, product management, or commercialization roles, preferably within healthcare or medtech.
• Demonstrated ability to develop and execute go-to-market strategies and value propositions.
• Strong influencing skills, with the ability to lead cross-functional teams without direct authority.
• Proven experience working with customers and internal partners to drive results.
• Strong analytical skills and financial modeling capabilities, with a strong understanding of market dynamics and competitive positioning.
• Willingness to travel domestically and internationally up to 30%.

Preferred Qualifications:

• MBA or other advanced degree preferred.
• Experience with medically oriented or clinically regulated products.
• Familiarity with new product development processes and commercialization within regulated industries.
• Global mindset and experience collaborating with international teams to adapt strategies for local markets.

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Your responsibilities will include:

• Serving as the primary resource for sales and clinical support in the areas of basic troubleshooting, programming, and patient follow-up for spinal cord stimulation products in a clinical setting.
• Educating customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, technology developments and current items of interest in the industry.
• Participating in case reviews and clinical observation by working with physicians, hospital, and ambulatory surgery center staff.
• Attending cases in the operating room of hospital and surgery center accounts and performing patient follow-up to assure customer and patient success with the implanted products.

• Meeting with existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
• Utilizing company resources to identify potential patients and referral sources to educate them on neuromodulation and the value of pain management in treating chronic pain; this includes participating in creating community awareness events to drive patient volume.
• Developing relationships with hospital and ambulatory surgery center personnel (e.g. through conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Responding to customer and patient’s needs regarding products and services by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
• This position is a field-based sales position within the assigned territory. You will be in daily collaboration with other local Field Clinical Representatives, Territory Managers and the Regional Business Director in your area.

• Performing this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.

Required Qualifications:

• Bachelor’s degree or an equivalent combination of education and experience.

• Minimum of two years’ work experience in a sales and/or clinical role.

Preferred Qualifications:

• Medical device sales and/or clinical education experience.
• Bachelor’s degree in Nursing, Biology, Kinesiology or other science field.

• Experience as Physical Therapy Assistant, RN, Chiropractor Assistant, Radiologic Tech or Surgical Tech or similar field.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

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Job Purpose:

Reporting to the Senior Maintenance Engineer, the role of Maintenance Technician is to provide electrical and mechanical maintenance support to ensuring that equipment asset performance is maximised. A high maintenance standard is a must as is adherence to quality standards and safety.

Key Responsibilities:

• Maintain Planned Preventative Maintenance through CMMS System (BMRAM)
• Carry out the maintenance of production process equipment, to include planned preventative and unplanned maintenance tasks.
• Carry out detailed root cause analysis on breakdowns to implement corrective repairs. Review planned preventative maintenance procedures (PM’s) to improve their quality and effectiveness and manage amendments to same though the Senior Maintenance Engineer and/or CMMS admin where appropriate.
• Provide support to the Line support team and systems to maximise equipment uptime for the Value Streams in accordance with the requirements of the business.
• Assist the department in achievement of world class equipment uptime (M.T.T.R. and M.T.B.F. metrics) through the utilisation of downtime and OEE (Overall Equipment effectiveness) data.
• Work with Senior Maintenance Engineer and Value Streams to identify & implement projects for permanent solutions of known recurring equipment downtime issues. Promote an environment of continuous improvement and innovation in line with lean thinking and Operational Equipment Excellence.
• Participate and support the 5s + Safety program within the Value Streams & Equipment Management areas as appropriate.
• Promote and participate in the Maintenance departments Continuous Improvement Program.
• Reporting of work status on a timely basis to the Senior Maintenance Engineer and Value Stream team leaders as appropriate.
• Maintain log of activities carried out on equipment i.e. actual hours works, spare parts used, equipment downtime etc using the site Computerised Maintenance Management System (BMRAM).
• Ensure compliance to all aspects of the Company’s Health, Safety and Environmental procedures.
• Ensure all activities are carried out in accordance with the GMP requirements.

Education & Experience:

• NFQ Level 6 Higher certificate qualification in STEM, Automation Systems or or Mechatronics
• Relevant working knowledge of an FDA regulated industry and GMP requirements.
• Experience working in a Cleanroom environment
• Previous experience working with a CMMS (preferably BMRAM) in a maintenance role
• Minimum 3-5 years’ experience in a regulated manufacturing environment.
• Knowledge & Experience in OEE systems/software applications
• Strong electrical and electronic repair and diagnostic skills
• Strong mechanical systems problem solving & repair skills
• Experience in pneumatic fault finding and repair
• Experience with high-speed automated manufacturing equipment
• Experience with maintenance of Vision inspection systems
• Experience in the operation & programming of Programmable Logic Controllers, Drives, HMI’s etc.
• Demonstrate levels of theoretical knowledge with practical application.
• Good teamworking & communication skills
• Good computer skills.

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About the role:

Boston Scientific is looking for a Fellow Electrical Engineer. You will be responsible for providing electrical and electronic engineering support and expertise in the definition, design, development and test of products in accordance with the Quality system standards, Design Controls and customer requirements. Ensures products are designed to facilitate manufacturability.

Your responsibilities will include:

• May work with R&D leadership to define technical roadmaps aligned with business objectives.
• Drive continuous improvement in engineering processes and methodologies.
• Collaborate with Regulatory Affairs, Clinical, Quality and Manufacturing teams etc. throughout product lifecycle.
• Participate in executive reviews and strategic planning sessions.
• Maintains substantial knowledge of state-of-the-art principles and theories in their particular area of expertise.
• Provides critical design and technical problem resolution.
• Assume technical lead in the design, development, and testing of complex bioelectronic systems comprised of PCB design, stimulation, power management, wireless communication, and sensing technologies, etc.
• May lead projects or project teams with moderate resource requirements, risk, and/or complexity.
• Can work independently within functional / divisional policies while maintaining good communication with functional and cross-functional teams.
• May help with technical recruitment, training, and ongoing support of staff.
• Provides technical guidance, training and mentorship to less senior staff contributing to their ongoing development within the company.
• Provides feedback to the development staff on customer specific enhancements as well as new applications for base product in accordance with Quality System requirements.
• Ensures new products or product enhancements are designed to facilitate transfer to manufacturing in a timely fashion and in accordance with Quality System requirements. Facilitates the process of transferring products from development to manufacturing.
• Ensures that engineering testing and documentation is in accordance with regulatory requirements for approval of products by the regulatory agencies of the countries into which the products will be marketed.
• Works with patent attorneys in documenting innovative ideas, reviewing patent application, and supporting Freedom to Operate Analysis.
• Converts complex information to compelling business context and advice.
• Presents convincing arguments for complex ideas and projects at cross-functional meetings in a way that persuades others to agree on recommendation and/or approach, when appropriate.

Required qualification:

• Bachelor’s degree in engineering or related discipline or equivalent experience. Master’s degree or higher in engineering is preferred.
• 10+ years’ experience in medical device design or similar products.
• Experience working under and knowledge of quality systems designed to meet FDA/EU regulatory requirements.
• Experience and knowledge of pre-clinical testing of medical products.
• Ability to travel 20% of the time.

Preferred qualifications:

• Demonstrates strong proficiency in Electrical Engineering, especially in analog circuit design.
• Ability to adapt and learn quickly leveraging knowledge towards the contribution of projects.
• Ability to use Microsoft Office tools for documentation, analyzing data, presenting data or ideas, etc.
• Ability to use Microsoft Excel and other data analysis tools to manipulate and analyze data sets.
• Competence in the use of Electronics CAD software (Altium) for schematic capture and PCB layout is preferred.
• Professional, clear verbal and written communications skills required.
• Ability to work independently or in a team setting as required.

Maximum Salary: $ 243000

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.