Senior Instructional Designer jobs

What you’ll accomplish

• Lead design strategy, architecture, and vision for Shipping buyer and seller experiences, enabling global scalability and customer growth.

• Drive end-to-end product design across customer experiences.

• Collaborate with senior design, product, engineering, product marketing, content, and research leadership to align roadmaps, optimize workflows, and deliver scalable solutions that benefit sellers and buyers.

• Develop sophisticated design prototypes and narratives that bring innovative concepts to life for testing and refinement in partnership with Research and Content teams.

• Lead high-level presentations, storytelling, and crafting innovative narratives to effectively convey opportunities, solutions, and outcomes to senior leadership and collaborators.

• Advocate for customers by synthesizing research findings, competitive insights, and internal priorities into actionable UX strategy and design execution.

• Facilitate workshops, user testing, and field research to uncover customer needs, validate hypotheses, and inform design directions.

• Serve as a primary design lead and mentor for cross-team collaboration, contributing to Figma file development, design documentation, and process improvement initiatives.

What you’ll bring

• 10+ years of professional product design experience, e-commerce or marketplace experience is a plus.

• Advanced mastery of Figma, prototyping tools, and interactive design methods, proven through a robust portfolio showcasing end-to-end product design, strategy, and delivery of complex solutions across web and native platforms.

• Experience delivering compelling executive-level presentations, storytelling, and clear design narratives to influence senior leaders and drive alignment.

• Demonstrated ability to design comprehensive, scalable design systems and drive cross-domain alignment.

• Advanced proficiency in journey mapping, service design documentation, and workshop facilitation.

• Proven success influencing product vision, and roadmap prioritization.

• Track record of building strong partnerships with content and research peers, and collaborating effectively across cross-functional design, product, engineering, and stakeholder communities.

• Inclusive, collaborative approach—building positive relationships and mentoring others to develop innovation within and across teams.

• Commitment to ongoing learning, mentoring, and advancing design excellence.

Additional Information

• Locations: Hybrid Portland, OR USA or Toronto, Canada (Travel may be required for workshops, user research, or team activities.)

The base pay range for this position is expected in the range below:

This role focuses on hands-on design work, prototyping, and cross-functional collaboration to improve the end-to-end live seller journey. You will be challenged to balance creativity and usability, using advanced design and prototyping tools, while also building strong partnerships with key stakeholders across disciplines.

What You'll Accomplish

• Contribute to product design and UX for eBay Live seller experiences, focusing on onboarding, event setup, inventory, and post-sale workflows.

• Apply advanced mastery of Figma and prototyping tools to create, iterate, and hand off interactive design assets and user flows.

• Help develop and refine design concepts based on research and feedback from sellers, in close partnership with content and research peers.

• Collaborate effectively with cross-functional teams (engineering, product, research, content) to support the delivery of high-quality solutions that drive seller value.

• Participate in user testing, workshops, and field research to validate design decisions and gather insights.

• Present design rationale and solutions to peers and occasionally to senior stakeholders using clear storytelling and narrative techniques.

• Maintain organized and well-documented design files to ensure alignment and smooth handoff within the team.

• Stay curious about trends in live commerce, streaming platforms, and video-first experiences; actively share relevant ideas and inspiration.

What You'll Bring

• 5+ years of professional product design experience, ideally in ecommerce, live commerce, marketplace, or related seller-facing environments.

• Advance mastery of Figma and prototyping tools, with a portfolio that demonstrates impactful contributions to product design and user experience.

• Strong storytelling skills in presenting design thinking, rationale, and user journeys to team members and stakeholders.

• Demonstrated ability to collaborate with content and research peers, integrating insights and narratives into design solutions.

• Experience working with cross-functional partners to deliver end-to-end design solutions.

• Proficiency in workshop participation, user-centered research, and testing to inform design iterations.

• Inclusive, team-oriented mindset, open to feedback and dedicated to continuous personal development.

• Bonus: Experience or strong interest in streaming, live commerce, video-first platforms, or game design.

The base pay range for this position is expected in the range below:

Are you excited to:

• Develop and maintain sanctions systems, understanding their operations and alignment with the sanctions risk appetite.

• Drive sanctions screening re-calibration.

• Define and drive sanctions screening requirements in collaboration with the product management team.

• Assist the business in identifying and understanding Sanctions risk exposures.

• Analyze business data to identify trends and assess potential Sanctions risks.

• Review escalations from ongoing screening processes for Sanctions nexus.

Qualifications:

• 2+ years of compliance experience in fin-tech, start-ups, technology, or emerging financial services, 5+ Sanctions program experience.

• Material experience with sanctions screening tool requirements, testing, calibration, and documentation.

• Knowledge and experience with OFAC and non-US Sanctions laws, regulations, and compliance requirements (including reporting and record retention).

• Strong organizational skills with project management experience.

• Ability to thrive in a fast-paced, dynamic, and time-critical environment.

• Strong interpersonal, analytical, and problem-solving skills.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

The base pay range for this position is expected in the range below:

What you will bring:

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Engineering (any field), or a closely related field plus four years of experience in the job offered or a related occupation. Employer will accept a Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering (any field) or a closely related field plus six years of experience in the job offered or a related occupation.

Special Skill Requirements:

1. Evaluate business opportunities to define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues and the competitive environment (4 years);
2. Experience with analysis of market position to create and expand the portfolio of products and solution alternatives (4 years);
3. Use technical expertise and extensive industry experience to formulate product strategies and identify new product opportunities (4 years);
4. Develop project plans designed to address customer needs and/or expand market share (4 years);
5. Develop detailed technical project delivery plans including backend testing for production releases and hotfixes (4 years);
6. Work closely with product development to create products and validate early product definitions with customers (4 years);
7. Drive the product roadmap for backend software engineering (4 years);
8. Manage projects across cross functional teams using project management techniques such as Agile and Scrum (4 years);
9. Provide Metrics, Risks and Project Status to Senior Management (4 years).

Salary: $190,819.00-238,200.00 per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.

Must be legally authorized to work in the U.S. without sponsorship.

You’ll report directly into the Senior Manager of eBay Live and work closely with cross-functional partners in design, product, engineering, research, and marketing. You will be a primary driver advancing eBay Live to industry leadership by deeply understanding seller pain points, innovating on design solutions, and integrating Live workflows into core selling experiences.

What You'll Accomplish

• Lead design strategy, architecture, and vision for eBay Live seller experiences, enabling retention and growth in a competitive live commerce landscape.

• Drive end-to-end product design, championing service-design methodologies to define and elevate the Live seller journey (onboarding, pre-stream, in-stream, post-stream, business management).

• Collaborate with senior design, product, engineering, content, and research leadership to align roadmaps, optimize workflows, and deliver scalable solutions that benefit sellers and buyers.

• Develop and iterate advanced design prototypes and narratives that bring innovative concepts to life for testing and refinement in partnership with Research and Content teams.

• Partner deeply with content and research peers to ensure seller perspectives, data, and storytelling inform UX strategy and execution across live commerce touchpoints.

• Drive executive-level presentations, storytelling, and crafting of design narratives that clearly communicate opportunities, solutions, and results to senior leadership and stakeholder audiences.

• Advocate for sellers by synthesizing research findings, competitive insights, and internal priorities into actionable UX strategy and design execution.

• Facilitate workshops, user testing, and field research to uncover seller needs, validate hypotheses, and inform design directions.

• Serve as a primary design lead and mentor for cross-team collaboration, contributing to Figma file development, service-design documentation, and process improvement initiatives.

What You'll Bring

• 10+ years of professional product design experience, with deep expertise in live commerce, marketplace, or high-velocity seller experiences.

• Advanced mastery of Figma, prototyping tools, and interactive design methods, demonstrated through a robust portfolio showcasing end-to-end product design, strategy, and delivery of complex seller-focused solutions across web and native platforms.

• Experience delivering compelling executive-level presentations, storytelling, and clear design narratives to influence senior leaders and drive alignment.

• Demonstrated ability to architect holistic, scalable design systems and drive cross-domain alignment.

• Advanced proficiency in journey mapping, service design documentation, and workshop facilitation.

• Proven success influencing product vision, roadmap prioritization, and organizational advocacy for seller needs in a high-growth environment.

• Track record of building strong partnerships with content and research peers, and collaborating effectively across cross-functional design, product, engineering, and stakeholder communities.

• Experience leading design thinking activities, user-centered research, and qualitative validation within cross-functional squads.

• Inclusive, collaborative approach—building trusted relationships and coaching others to foster innovation within and across teams.

• Commitment to ongoing learning, mentoring, and advancing design excellence.

• Background or deep interest in streaming, live commerce, video-first platforms, or game design.

The base pay range for this position is expected in the range below:

You will be the architect and driver of , leading a global engineering organization of hundreds of people. Your directive is clear: simultaneously achieving a new global standard for This is a strategic CX Transformation role, not simply a maintenance role.

CX Technology and a critical partner to business executives, you will be responsible for the end-to-end engineering execution for how millions of buyers and sellers experience customer service at eBay.

• Develop multi-year strategy to shift service support from reactive to proactive automation, saving $X0M annually.

• Global Leadership & Scale: Lead, mentor, and scale a global organization of hundreds of engineers, product managers, and data scientists , fostering a culture of urgency, innovation, and customer-centricity.

• Business Partnership: Serve as the technology voice at the executive table, partnering with CX Operations, Product, and Marketing VPs to ensure a cohesive, unified customer experience that directly impacts Gross Merchandise Volume (GMV) and seller retention.

• Off-Track Project Recovery: Assume direct responsibility for critical off-track projects, offering strong technical mentorship and transparent communication to executive collaborators to regain delivery trust and business impact.

• Take charge of crafting high-level cases to illustrate the business impact of technical investments.

You will be leading the charge on a cutting-edge technical portfolio that defines the future of e-commerce service.

• Generative AI (GenAI) First: Drive the adoption, development, and responsible deployment of Generative AI and Large Language Models (LLMs) to automate agent workflows, power intelligent virtual assistants, and enable self-service at unprecedented scale and complexity.

• Platform & Data: Own the majority of the unified CX platform , encompassing all digital contact channels (web, app, social), CRM integrations, and the foundational Big Data infrastructure necessary for real-time personalization and predictive service.

• MLOPs & Data Science: Establish a world-class MLOPs practice for the rapid iteration, deployment, and monitoring of Machine Learning models that predict customer needs and automate resolution.

• Modern Cloud Architecture: Ensure the entire stack operates on a scalable, resilient Cloud Infrastructure , adhering to industry-leading standards for security, uptime, observability, and efficiency.

You are a decisive, inspiring, and business-focused Engineering Executive Leader who understands that technology is the engine of competitive advantage.

• Business Insight: You don't just write code; you write business strategy. You can quantify engineering success in terms of P&L impact, customer lifetime value (CLV), and operational efficiency.

• Demonstrate Influence: Proven success in persuading VPs and leaders to drive strategic changes using data and compelling reasons.

• Crisis & Conflict Navigator: You excel at navigating challenging discussions with collaborators, team members, and partners without intensifying tension, transforming conflicting scenarios into constructive agreements.

• Customer-Centric Engineer: You have a missionary zeal for customer-centricity and a demonstrated ability to train and motivate engineering teams to deeply understand the user journey and build empathy into their products.

• Transformation Agent:

• 15+ years of progressive experience in software engineering and technology, with at least 8+ years in Executive Leadership / Senior Director roles managing large, global teams.

• Deep foundational expertise in Java/J2EE development, object-oriented design, data structures, and algorithms, demonstrated through leadership over complex, high-transaction, multi-tier software applications.

• Demonstrated experience integrating Generative AI, Machine Learning, or complex NLU/NLP solutions into production, driving measurable business results.

• Demonstrated expertise in coordinating the development of large-scale distributed systems or applications for data processing. Knowledge of technologies like Hadoop, HBase, Spark, Docker, and Kubernetes is a significant advantage.

• Deep domain expertise in Customer Experience (CX) Technology , Contact Center solutions at massive scale (e.g., $50B+ annual GMV organization).

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field with equivalent experience.

• Outstanding ability to communicate, present, and negotiate highly technical strategy to non-technical executives and C-suite audiences.

The base pay range for this position is expected in the range below:

The Impact You’ll Make in this Role
Looking for experienced Senior Production Artist to execute packaging production artwork in consumer packaging industry. You will work with our design teams to adapt graphic design concepts into production ready artwork, support the development and execution of brand guidelines and their application across packaging and other key consumer facing touchpoints to help drive best-in-class consumer experiences. You will collaborate with production art project managers, designers and agency partners to prepare packaging artwork files for print production.

Role Information:

• Focus on creating a diverse array of projects from simple to highly complex global packaging artwork concepts into final print production art.
• Ensures technical design specifications/contributions/structure/process/decisions align with business unit and design-function expectations.
• Drive global artwork consistency and design content accuracy within brand guidelines, while effectively managing details and consistency within artwork. Embraces style guides, packaging production standards, and process optimization across all stages of execution managing multi-SKU packaging versions.
• Strong knowledge of preparing final art files for various media, including print, digital, and packaging.
• Strong understanding of color, including CMYK vs. RGB, spot colors, global colors, and Pantone matching.
• Understand packaging artwork requirements, including working with die lines, net contents, regulatory and warning texts, color and printing methods.
• Strong understanding of packaging and labeling systems and printing technology and their constraints for layouts. Experience creating or maintaining production art templates for master artwork and scalable packaging workflows.
• Manage project timelines with internal project management team.
• Ability to learn and adapt to new systems and processes as needed.
• Build and maintain relationships with key internal partners.

Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• High school diploma/ GED or higher (completed and verified prior to start)
• Ten (10) combined years of working experience in artwork production for packaging within corporate, creative, agency and /or printing industry in a private, public, government or military environment
• Five (5) years experience in consumer packaging and pre-press printing industries.

Additional qualifications that could help you succeed even further in this role include:

• Expert-level proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) for packaging design and layout;
• Proficient in Microsoft Office Excel, PowerPoint, Teams. Familiar with remote collaboration and cloud-based workflows.
• Effective organizational and time management skills to juggle multiple projects and deadlines.
• Experience in consumer branding, packaging and retail merchandising industry.
• Excellent visual design skills, layout, typography, and colors.
• Packaging design knowledge and experience with print production.
• Strong interest or hands-on experience in applying AI technologies to artwork creation, automation, and workflow optimization.
• Knowledge of packaging regulation, labeling requirements and uniform packaging laws is important. As well as for regulated business industry.
• Understanding of current print and pre-press industry processes (offset, flexo, digital,
  gravure, etc.). Familiarity with print finishing techniques, substrate behavior and its impact on print and design.
• Detail-oriented with a sharp eye for proofing, preflight checks, and quality control across packaging assets.
• Ability to manage high volumes, shifting priorities, and tight timelines.
• Strong skills in communication, collaboration, time management and attention to detail.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.