Quality Assurance Specialist jobs

The Impact You’ll Make in this Role

As a Global Procurement Category Specialist , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Procurement Sub-Category Leadership: Initiates and designs plans to implement Global procurement solutions that will achieve measurable business results. Assembles and leads multiple project teams to implement sourcing solutions. Establishes close working relationships with business unit management and suppliers on sourcing strategies and activities. Researches and understands the short and long-term market outlook for assigned materials and feedstocks. Performs complex contract negotiations. Proactively communicates project direction and status with key regional and/or business unit management. Recommends and influences management decisions in the area of sourcing solutions. Negotiates to resolve issues, implement strategies and ensure client satisfaction
• Procurement Analysis and Design: Determines and implements solutions for multi-faceted situations regarding the distribution of business, negotiation or category strategy, supplier management, and external sources of supply. Develops cause and effect analysis and documentation. Develops and recommends tactical and strategic solutions to business unit clients and management
• Procurement Process Improvement : Identifies and implements opportunities for process improvements that improve service, speed or cost, through analysis of sourcing information and metrics. Minimizes the total product and process cost by leading cost-reduction efforts and facilitating the implementation of innovative sourcing best practices. Recognizes impacts on related processes and ensures communication of issues and proposed solutions to appropriate business and process owners.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher in Business, Supply Chain or Engineering (completed and verified prior to start)
• Three (3) years of combined in sourcing, procurement, supply chain, or chemical & polymer engineering experience in a private, public, government, or military environment

Additional qualifications that could help you succeed even further in this role include:

• Supplier relationship management
• Negotiation experience
• Strong writing skills
• Strong collaboration skills with internal and external stakeholders
• Project management training, experience and aptitude

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

• Respond promptly to customer queries and complaints to find solutions and defuse tension.
  

• Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed.
  

• Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments.
  

• Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team.
  

• Meet or exceed program metrics (quality, NPS, attendance, phone KPIs).
  

• Follow up with customers regularly to ensure satisfaction.
  

• Respond to customer inquiries within established SLAs.
  

• Proactively identify areas of opportunity to improve service.
  

• Deliver WOW, white-glove service to every customer.
  

• Handle calls, chats, and tickets in a support center environment.
  

• Collaborate with other teams to resolve customer issues effectively.
  

• Perform other related duties as assigned (scope may change with business needs).
  

• 3–5 years of Customer Service experience.
  

• High School diploma required; Business Degree preferred.
  

• Goal-driven and able to work under pressure.
  

• Excellent problem-solving and critical thinking skills.
  

• Collaborative mindset and ability to work cross-functionally.
  

• Outstanding written and verbal communication skills, including active listening.
  

• Service-oriented with a proven track record of resolving customer concerns.
  

• Strong computer skills and ability to learn new software quickly.
  

• Mandatory : Ability to work well with other teams, think critically, and operate an Apple Mac.
  

• Preferred experience with tools/software :
  

  • Genesys Office
    

  • Google Sheets
    

  • Microsoft Office (Excel proficiency strongly preferred)
    

  • Jotform
    

• Collectibles knowledge and prior customer support experience strongly encouraged. Collectible enthusiasts welcome!
  

• Health Insurance : Eligible for Medical, Dental, and Vision coverage.
  

• 401(k) Plan : Supporting your long-term financial goals.
  

• Paid Vacation : Full-time employees receive paid time off.
  

• Fun & Engaging Environment : Team celebrations, holiday events, and team-building activities.
  

• Growth Opportunity : Join a dynamic company experiencing hyper-growth in an exciting industry.
  

The base pay range for this position is expected in the range below: