Pscm Exp Mgmt - Non Mena Consulting jobs

What you will accomplish:

• Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and success metrics

• Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, legal, operations, and strategy

• Demonstrate a relentless focus to listen to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements

• Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment

• Create processes and deliver with speed and clarity.

• Partner closely with Program Management to run through blockers and communicate dates and achievements

What you will bring:

• 8+ years of experience in building products at scale. Deep expertise in consumer focused Product Management and Product Development lifecycles

• Experience leading complex, multi-phase strategic products, in addition to the ability to lead matrix teams in a global context

• Exceptional analytical skill with a successful track record and specific examples of launching products with measurable impact

• Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development

• Strong, concise communicator and effective story-teller . E xperience using both analytics and qualitative research to express the vision and strategy of the product

• Technical depth and proven experience with building experiences for mobile apps preferred

The base pay range for this position is expected in the range below:

As the Director of Trust Strategy and Operations for Post-Purchase Experiences, you are a skilled and accomplished leader, demonstrating excellence in strategy, execution, and operations. You will define and lead the strategy and vision for how a diverse set of post-purchase policy areas, including cancellations, returns, and missing items, individually and collectively create a cohesive, predictable, and fair framework that balances protections and accountability for all. You will also lead the reimagination of how buyers and sellers navigate through experiences where their activity many have been temporarily restricted. You will lead cross-functional execution by partnering closely with internal teams, representing both buyers and sellers, and driving measurable marketplace results. Finally, you will be responsible for the operational mechanisms and continuous improvement that ensure these critical programs perform seamlessly day-to-day. This role is pivotal as eBay accelerates into a new era of growth powered by innovative experiences like live shopping and item authentication.

The Trust team sits at the heart of this evolution, and the mission is to make every connection safe, seamless, and worthy of confidence. But that’s not all! You will also play a key role in consistently improving the Trust entity's execution framework, processes, systems, and data. You will partner with Product Management, Analytics, Engineering, Design and Customer Support to identify areas of opportunity, size impacts and drive new strategies and operational plans. You will use predictive methods to advise market level decisions and ensure solutions meet the stated goals and objectives and account for changing market and economic conditions. You will develop the comprehensive framework and operational plan to improve measurable outcomes and expand the areas of focus within the Trust organization. Lastly, you will ensure that the needs of our international teams are well represented.

Implement strategic, operational, and data-driven approaches to gain support from various parties for balanced solutions that may challenge current strategies and timelines. and influence leaders across the Trust organization, building culture, establishing standards, and achieving goals

Strengthen and lead the Operations function for Trust, enhancing assessment, monitoring, testing and goal setting standards and execution excellence. Build sustainable mechanisms to report results and escalate issues to internal partners and stakeholders

Champion experience improvements, share best practices and promote operating standards across the Trust organization

Who You Are - A Proven Leader Who:

• Is a strategic leader with a point of view
• Sees the system, e.g., understands end to end Trust experiences, Buyer and Seller needs and eBay platform technical architecture
• Understands the practical applications of analytics, design, and research and how all fit into building new processes and deploying new technologies
• Inspires a high performing team, delivering results at eBay’s scale
• Sets aggressive personal and team goals
• Takes ownership and delivers results
• Builds and sustains strong partnerships
• Communicates clearly, effectively, and proactively with exceptional listening, written and verbal communication skills
• Is comfortable presenting to executives, business, and engineering alike
• Leverages data effectively
• Quickly and proactively resolves issues
• Acts with integrity
• Brings experience with online and marketplace retail environments

Minimum Qualifications:

• BA/BS degree, with 12+ years of proven experience within two or more functional areas (e.g., Trust & Safety Operations, Operations, Quantitative Research, Analytics, Data Science, Product Management)
• Excel in business and technical skills, understanding Trust program needs, proposing creative solutions, leading projects to meet deadlines with outstanding results
• Experience acting as the voice of the customer and channeling many points of view, synthesizing them to drive alignment even in times of friction or disagreement
• Solid understanding of technical solutions used in marketplaces and ecommerce platforms and familiarity with system architecture and APIs
• Deep data expertise with the ability to find the trends and implications within data to advise sound decisions
• Relentless execution, resourcefulness, and track record of delivering results in challenging situations
• Experience communicating insights through data with senior-level executives
• Prior experience building and leading teams of 5+ team members
• Prior experience working as a part of or closely with a Trust and Safety organization
• Proven experience leading the delivery of large-scale programs (i.e., multi $B), experiences, and products from roadmap to delivery as well as leading elements related to full-funnel and end-to-end user journeys

• Strong customer and stakeholder empathy
• Creative problem-solving skills

The base pay range for this position is expected in the range below:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

• Bachelor's degree or equivalent practical experience.
  
• 8 years of experience in a customer-facing role with direct commercial impact, such as enterprise sales, technical sales, business development, or value consulting.
• 5 years of experience in an enterprise or strategic sales role, responsible for the full sales cycle.
• Ability to work in person at the Cloud Space 3-5 days per week.

• Experience presenting to and facilitating conversations with C-Level enterprise customers with exceptional verbal and written communication skills.
• Experience in a quota-carrying role or equivalent experience driving measurable business growth.
• Experience in consultative or value-based selling methodologies.
• Experience with digital transformation projects.
• Familiarity with cloud economics and the ability to articulate the business value and ROI of technology investments.

• Currently enrolled in a Bachelor's or Master’s degree in Computer Science, Linguistics, Statistics, Biostatistics, Applied Mathematics, Operations Research, Economics, Natural Sciences, or related technical field.
  
• Experience in one area of computer science (e.g., Natural Language Understanding, Human Computer Interactions, Computer Vision, Machine Learning, Deep Learning, Algorithmic Foundations of Optimization, Quantum Information Science, Data Science, Software Engineering, or similar areas).
  

• Currently enrolled in a full-time degree program and returning to the program after completion of the internship.
  
• Currently attending a degree program in the United States.
  
• Experience as a researcher, including internships, full-time, or at a lab.
  
• Experience contributing research communities or efforts, including publishing papers in major conferences or journals.
  
• Experience with one or more general purpose programming languages (e.g., Python, Java, JavaScript, C/C++, etc.).
  

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
  
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
  
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
  

• MBA or Master’s degree in a Management, Technical, or Engineering field.
  
• Experience translating business requirements into technological solutions.
  
• Experience in application or workload migration to public cloud providers.
  
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
  
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.