Program Specialist jobs

Key Responsibilities

Prepares project plans and drives the project from conception and planning to implementation. Will participate in the development of strategies, processes and resources.

Manages project schedule and task details by utilizing project management tools such as reports, tracking charts, checklist and project scheduling software.

Coordinates allocated resources from within the Division to achieve on-time and within budget performance objectives for the project. Initiates and manages purchase requisitions, and purchase orders.

Interfaces and coordinates within the division to define project objectives, provide status updates and prepare for release and deployment.

Identifies and resolves potential complications within the project and develops solutions for resolution.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Role will report to MDP Manufacturing Engineering

Present to customers as required

MDP technical product knowledge and MFG processes preferred

This role's responsibilities include but are not limited to:

• Partner with both Intel and our supplier teams to help keep the facility conditions in working order, both functionally and aesthetically.
• Participate in repair and upgrade strategic planning for facilities systems.
• Track issues using identified program tracker. Submit tickets for issues. Follow up on repairs.
• Partner with Intel's IFM supplier, proactively identifying building maintenance issues to ensure buildings are aesthetically appealing and inviting to employees and guests. Including issues such as lighting, stains in furniture and carpet, ceiling tile replacements, patch and paint. Perform frequent quality audits and document findings.
• Assist the Intel site REWS Team in keeping the Facilities Condition Assessment database updated. This database is used to drive the creation and funding of a holistic 5 plus year facilities improvement roadmaps.
• Partner with Intel's IFM supplier, proactively identify landscaping maintenance issues such as, irrigation, tree and plant conditions, sidewalks, curbs, paving, parking lot signage and other exterior facility repairs and maintenance.
• Partner with Intel's Workplace Services Manager and Intel service suppliers, ensure that workplace services are aesthetically appealing and submit service request tickets as needed. Check in with suppliers periodically to identify any facilities issues.
• Partner with Site EHS and Site Safety Team representatives, document and escalate utilizing the existing safety structure when observing safety issues such as pallet staging and storage in hallways and office space, abandoned equipment and other office clutter causing egress and fire hazards.
• Follow up on identified maintenance issues and repairs to completion.
• Conduct site daily rounds to identify issues, submitting work orders, driving corrections with urgency and assessing quality of the work.
• Work closely with our building maintenance, landscaping, and custodial management team to achieve site goals.
• Understand our contract with IFM supplier to better support job responsibilities.
• Identify on demand projects work related to building and site maintenance.
• Work with cross site peers to better develop their job roles and responsibilities and BKMs.
• Perform building audit process with our IFM /Soft Services manager and grade accordingly.
• Conduct daily rounds of landscaping areas that have been deemed critical to the site (i.e. site entrances, office building entrances, etc.) and if any discrepancies (excessive weeds, overgrown vegetation etc.) are found, escalate to IFM Landscaping Manager.
• Conduct daily rounds of lighting in each office building lobbies, each cafes and kitchenettes and if any lighting is out, submit WO to have light bulbs replaced.
• Conduct daily rounds of each site dock and verify that they are clean and relatively free of trash/debris, all dock levelers are operational, bump stoppers are not severely worn, compactors are fully operational, not leaking or blocked and that all lights are operational. Submit WOs for any discrepancies found on the docks that need to be addressed.
• Conduct daily rounds of main walkway/hallways that typically get the most foot traffic within each office building and verify if the flooring in the areas are clean. If flooring (i.e. carpet) needs to be cleaned or tiles need replacing, submit WO to have it addressed.
• Continually observe all areas within the buildings, outside and in rear yard for safety issues.
• Audit the facility service yards for issues, i.e. abandon equipment, trash, debris, wood pallets, etc.

The successful candidate should exhibit the following behavioral traits:

• Skills to see problems in a building/facility surroundings.
• Attention to detail.
• Expertise to maintain detailed accurate records and prepare necessary reports.
• Skills to perform work within defined parameters.
• Problem solving skills.
• Tracking and follow up on issue resolution.
• Multitasking skills.

The length of the contract will be 3 years.

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Position not eligible for Intel immigration sponsorship.

Minimum Qualifications:

• Candidate must possess a High School Diploma
• 2+ years of Industrial/Building Maintenance

Preferred Qualifications:

• Experience: Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, Teams, Visio and SharePoint.
• Online collaboration tools such as Smartsheet, QuickBase or similar.
• HVAC, PC skills, Facilities Systems
• Electrical, Fire/Life Safety Systems, and/or Mechanical Systems (cooling tower and pumps).

Weoffer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:

What you will accomplish:

• Lead key changes across the selling, shopping, and shipping experiences for eBay buyers and sellers as new programs are ideated, developed, and scaled across the site.

• Partner with shipping product team to prioritize initiatives that provide a better seller experience. Analyze seller and buyer feedback to prioritize most impactful improvements, and advocate and shepherd those changes into production.

• Be the voice of the customer and build cases to improve the program then drive them to implementation.

• Engage internal subject matter specialists (individuals or teams) to bring deeper understanding of the needs and challenges faced by sellers; and who help advise on or implement the potential solutions.

What you will bring:

• Customer centric – passionate about advocating for customers

• Highly flexible – able to switch gears and accept rapid change in priorities

• Solution oriented – passionate about solving difficult business problems and telling the story behind the numbers

• Cross-functional and collaborative – you communicate optimally with partners and technology teams to lead change

• Hands-on – use peers and leadership to optimally, influence best in class performance from suppliers and internal teams

• Naturally inclined to learning new things – you proactively pursue acquiring new knowledge about your work and enjoy sharing your knowledge with others

• Orchestrate critical initiatives to streamline eBay's shipping experience, enhancing our user efficiency and customer satisfaction.

• Foster collaboration with diverse teams, including product, design, marketing, legal, analytics, finance, and more, to drive these improvements and innovations.

• Champion operational excellence through meticulous planning, analysis, and reporting of shipping projects.

• Oversee the full program lifecycle of eBay's shipping transformation, ensuring it aligns with overarching business objectives.

• Act as the central point of contact for all program-related matters within the shipping experience transformation.

• Craft and implement a robust go-to-market strategy for shipping to improve the overall buying and selling experience.

• Work with internal customers to prioritize shipping enhancements and drive innovative solutions.

• Manage project execution to deliver on-time, within budget, and to scope, while maintaining key partner relationships and providing leadership with regular project updates and data-driven insights for ongoing optimization.

• Experience and success working in program management and/or online commerce

• Strong analytical skills with experience in ability to use research to make data-driven decisions.

• A well-versed understanding of the Shipping experience on eBay both as a buyer and a seller.

• Ability to operate in a fast-paced environment that’s going through tremendous growth and shifting priorities.

• eBay site customer (buyer / seller) and familiarity with eBay flows and processes preferred including current shipping programs offered to customers including desired experience versus perceived experience.

The base pay range for this position is expected in the range below:

What you will accomplish:

• Lead and oversee multiple initiative portfolios across product and technology, ensuring TPMs deliver on execution excellence and business impact.

• Build and lead a high-performing TPM/PMO team, coaching senior ICs and managers, and creating clear growth paths that strengthen the TPM craft across the org

• Drive org-wide planning and execution processes, ensuring strategic alignment and resource investment across priorities.

• Build and lead a high-performing PMO team, fostering a culture of excellence, continuous improvement, and strategic value delivery.

• Establish consistent frameworks for status reporting, risk management, roadmap planning, and execution health.

• Own the operational narrative at the leadership level, synthesizing cross-domain delivery health, risks, and tradeoff recommendations for VPs and the C-suite

• Serve as a trusted advisor to VP+ leaders, helping resolve escalations and ensure cross-functional coordination at scale.

• Advocate for customer impact and business value, holding teams accountable to deliver outcomes—not just output.

• Implement program management methodologies and technical governance structures that lead to orders of magnitude improvements in execution speed and reliability for global-scale initiatives

• Shape and evolve TPM team practices, tooling, and operating models to drive continuous improvement and innovation.

• Represent TPM function in exec forums, surfacing insights, driving decisions, and creating visibility for the team’s impact.

What you will bring:

• 10+ years of TPM experience, with 5+ years in a senior leadership or people management role.

• Proven ability to lead large-scale programs and TPM teams across multiple domains.

• Deep, practical experience in managing complex, multi-faceted project portfolios, including strategic prioritization, resource optimization, and benefit realization

• The ability to define clear paths forward and drive execution in situations of extreme, unprecedented ambiguity and interconnected complexity.

• Strong technical fluency and ability to guide architectural discussions and engineering tradeoffs.

• Excellent communication and executive presence, with experience influencing VP+ stakeholders.

• Deep understanding of financial planning, budgeting, and cost control at the enterprise portfolio level, optimizing ROI

• A builder’s mindset you create durable operational systems, not just short-term fixes. You proactively evolve the operating model as the org grows

• The ability to deeply understand business objectives and translate them into actionable, well-governed technical and business programs

The base pay range for this position is expected in the range below:

What you will accomplish:

• Devote yourself to ensuring customer satisfaction

• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

• Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department

• Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone

• Build strong feedback loops between customers and internal teams to continually improve customer experiences

• Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume

• Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

What you will bring:

• 2+ years of technology customer support experience with exceptional customer service skills

• Technology or automotive industries experience

• Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications

• Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach

• Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills

• Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred

• Bachelor’s degree or equivalent a plus

Where & When You Will Work:

• Remote Hybrid - must be based in Jacksonville FL

• Remote four days per week - must be in office Wednesdays, and available for periodic (likely quarterly) in-office meetings. Office location is Southside Estates neighborhood of Jacksonville FL.

• Working Schedule: Monday - Friday, 9:00am - 5:00pm EST

The base pay range for this position is expected in the range below: