Payment Processor jobs

This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.

Responsibilities:

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
• Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
• Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
• Records data captured during client interactions accurately

Line of Business Job Description:

The Global Payment Operations (GPO) organization supports Global Wire transfer and ACH payments for internal and external clients across multiple time zones and currencies through various channels. This is managed through 7 COEs to drive global consistent processing and platforms. The COEs are responsible for supporting STP, handling Non-Straight-Through items, overdraft exceptions, investigations, reporting, initiative support, sanctions screening, monitoring payment flows 24X7 and Fraud Analytics & Alert Management in accordance with established policies.

Required Qualifications:

• 2nd Shift - Schedule for this role is Monday - Friday 12:00 PM - 9:00 PM and may include Holidays and weekend work as needed.

• Minimum of 12 months customer service experience

• Able to demonstrate a high level of professionalism over the phone, email and in person

• Attention detail and strict adherence to policy and procedures

• Flexible and willing to respond to change

• Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently

• Excellent written and oral communication skills

• Ability to de-escalate difficult client situations

• Ability to multi-task as business needs dictate with phone and typing required.

• Ability to work in a client based environment meeting goals

• Flexible with schedule as business needs arise

Skills:

• Analytical Thinking

• Client Experience Branding

• Customer and Client Focus

• Due Diligence

• Research

• Attention to Detail

• Data Collection and Entry

• Policies, Procedures, and Guidelines

• Referral Management

• Written Communications

• Adaptability

• Business Intelligence

• Investigation Management

• Issue Management

• Relationship Building

High School Diploma / GED / Secondary School or equivalent

• Bachelor's degree or equivalent practical experience.
  
• 3 years of experience in product management or a related technical role.
• 1 year of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc.).

• 2 years of experience in a business function or role (e.g., strategic marketing, business operations, consulting or product management).
• 2 years of experience working cross-functionally with engineering, UX/UI, sales, finance, and other stakeholders.
• Experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc.).
• Experience with payment/commerce systems.
• Excellent problem-solving and communication skills with demonstrated attention to detail.

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience in product management or related technical role.
• 2 years of visual design experience in UX/UI design.

• 5 years of experience in a product management role.
• Experience building and launching successful design systems.
• Experience conceptualizing and designing systems that blend AI automation with human oversight to solve complex problems.
• Experience working with Television, Over-the-Top (OTT), or Media Entertainment companies.
• Familiarity with financial systems and payment processing.
• Excellent organizational and investigative skills.

As a Benefit Payment Services Client Tax Associate II within the Client Tax Operations Utility Team, you will act as a primary point of contact for Benefit Payment Service tax processes and inquiries. You will be part of a larger team that supports our clients' tax servicing needs across the Corporate & Investment Bank, Commercial Bank, and Consumer & Community Banking sectors. You will collaborate with Product & Relationship Managers, Operations, Technology, Legal, and Corporate Tax teams to ensure compliance with regulations, enhance efficiency, and positively impact client experiences. You will support a team managing substantial client relationships across the firm, providing opportunities to innovate and enhance client experiences while fulfilling regulatory obligations. This position is based at the Newark Corporate Center.

Job responsibilities

• Manage tax-related aspects of benefit payments
• Ensure compliance with tax regulations specific to benefit payments
• Prepare and review tax reports related to benefit payments
• Provide support and guidance regarding tax documentation, tax withholding, tax refunds, and tax regulatory reporting
• Take proactive responsibility for resolving clients' inquiries within the published standards
• Implement forward-thinking strategies to maintain response quality and completeness, preventing case reopening
• Analyze the root cause of recurring issues through regular review of metrics and assist in developing programs for service enhancements based on these figures
• Continually review operational tax processes to identify areas for enhancement
• Identify and escalate tax risks and participate in their resolution
• Assist in client tax account reviews and ad-hoc projects across the wider Tax Operations team

Required qualifications, capabilities, and skills

• Experience in the benefit payment services industry
• Familiarity with tax software used in benefit payment services
• Familiarity with U.S. tax documents (W8/W9 forms) and U.S. withholding requirements
• Minimum of 5 years of professional experience
• Proficient in Microsoft products, including Microsoft Excel
• Inclusive leadership skills with the ability to collaborate across teams in a client-impacting function
• Effective client service and communication skills, with attention to detail and advanced organizational skills
• Ability to develop innovative and creative solutions to complex issues
• Advanced reconciliation and analysis skills

Preferred qualifications, capabilities, and skills

• Experience in the benefit payment services industry
• Familiarity with tax software used in benefit payment services
• Familiarity with 1099, W-2, and 1042 reporting statements
• Experience using data analytics tools
• Understanding of the benefit payment services industry

You are customer focused, enjoy building relationships and providing financial services to your clients. A role as an International Product Specialist is for you. As an International Product Specialist within the Middle Market Banking Group, you will be responsible for supporting the growth of our international business among clients and prospects in the fast-growing and dynamic Innovation Economy portfolio, which is comprised of Technology, Disruptive Commerce, Life Sciences and Healthcare Services industry groups. You will promote international revenue generation by partnering with bankers, treasury management officers, and other product partners. You will provide in-depth and technical expertise to develop new business and expand existing global relationships in the area of treasury services, lending, trade finance and foreign exchange.

Job Responsibilities

• Consult clients on their international banking needs, with a strong emphasis on Treasury Services and working capital solutions
• Leverage partnerships with relationship managers and product partners to develop and deliver custom global treasury, trade, and lending solutions for corporate clients
• Partner and influence Treasury Services and Commercial Banking teams to establish and drive business development strategies
• Represent the firm's International capabilities at both internal and external events in the market
• Help with prospect conversion, leveraging JP Morgan’s international capabilities, and provide input into product development, marketing, and other strategic initiatives

Required Qualifications, Capabilities and Skills

• 5+ years of successful direct sales or relationship management - focused on International Treasury Management and solutions delivery
• Success in providing consultation on the aspects on international banking and cash management
• Extensive knowledge of International banking products, services, and markets (Treasury, lending, trade finance and foreign exchange)
• Executive presence and consultative sales acumen; ability to develop advisory relationships with clients and prospects
• Proven track record of results-oriented performance, as well as building and influencing strategic relationships; capable of working with minimal supervision
• Time management, organizational and planning skills with proven ability to multi-task and meet deadlines in a fast-paced environment
• Highly proficient in Microsoft Office (PowerPoint, Excel and Word) and superior analytical and quantitative skills

Preferred Qualifications, Capabilities and Skills

• Credit training preferred, with experience financing overseas operations and screening transactions with credit or other risk issues

• Perform general clerical operations tasks that are routine in nature
• Receive, log, batch, and distribute work
• File, photocopy, and answer phones
• Prepare and distribute incoming and outgoing mail
• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
• Work under close supervision following established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months cash handling or vault experience
• 10-key numerical data entry experience
• Ability to achieve high production and quality standards
• Strong attention to detail and accuracy skills
• Ability to work effectively, as well as independently, in a team environment, under limited supervision
• Experience working in a fast paced, demanding, and deadline driven environment

Job Expectations:

• Training: 90 days (on the job training)
• Schedule: Monday Friday 9 am – 6:00 pm or until work is completed
• Ability to work additional hours as needed to support business needs
• Ability to stand up to 6 to 8 hours or more
• Ability to lift 50+ pounds/Vault, pulling and lifting
• This position is not eligible for Visa sponsorship

• 1305 W W T Harris Blvd Charlotte, NC 28262

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.