דרושים Office Support

• Respond promptly to customer queries and complaints to find solutions and defuse tension.
  

• Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed.
  

• Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments.
  

• Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team.
  

• Meet or exceed program metrics (quality, NPS, attendance, phone KPIs).
  

• Follow up with customers regularly to ensure satisfaction.
  

• Respond to customer inquiries within established SLAs.
  

• Proactively identify areas of opportunity to improve service.
  

• Deliver WOW, white-glove service to every customer.
  

• Handle calls, chats, and tickets in a support center environment.
  

• Collaborate with other teams to resolve customer issues effectively.
  

• Perform other related duties as assigned (scope may change with business needs).
  

• 3–5 years of Customer Service experience.
  

• High School diploma required; Business Degree preferred.
  

• Goal-driven and able to work under pressure.
  

• Excellent problem-solving and critical thinking skills.
  

• Collaborative mindset and ability to work cross-functionally.
  

• Outstanding written and verbal communication skills, including active listening.
  

• Service-oriented with a proven track record of resolving customer concerns.
  

• Strong computer skills and ability to learn new software quickly.
  

• Mandatory : Ability to work well with other teams, think critically, and operate an Apple Mac.
  

• Preferred experience with tools/software :
  

  • Genesys Office
    

  • Google Sheets
    

  • Microsoft Office (Excel proficiency strongly preferred)
    

  • Jotform
    

• Collectibles knowledge and prior customer support experience strongly encouraged. Collectible enthusiasts welcome!
  

• Health Insurance : Eligible for Medical, Dental, and Vision coverage.
  

• 401(k) Plan : Supporting your long-term financial goals.
  

• Paid Vacation : Full-time employees receive paid time off.
  

• Fun & Engaging Environment : Team celebrations, holiday events, and team-building activities.
  

• Growth Opportunity : Join a dynamic company experiencing hyper-growth in an exciting industry.
  

The base pay range for this position is expected in the range below:

Key Responsibilities

Performs standard Tier I procedures including wafer measurement.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

Key Responsibilities

Performs standard Tier I procedures including wafer measurement.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

• Bachelor's degree or equivalent practical experience.
• 5 years of industry experience in advertising, consultative sales, business development, or IT, or 3 years of experience with an advanced degree.
  
• Experience in developing relationships with new customers and serving as a consultant.
  

• Experience in building a book of business, ensuring the management and fulfillment of goals, and developing associated agreements.
• Experience in educating new advertisers on the benefits of transitioning from traditional media to digital marketing strategies.
• Knowledge of the online advertising industry.
• Ability to grow in an ambiguous team environment.
  
• Ability to exceed goals.
  
• Excellent verbal/written communication skills, with the ability to provide comprehensive advertising solutions to prospective clients.
  

• Bachelor's degree in Business, Finance, Economics, Statistics, or a related quantitative field, or equivalent practical experience.
• 4 years of experience in financial planning and analysis, consulting, or a related function, or an advanced degree.

• Experience working with at least one data query language (e.g., SQL or similar).
• Ability to collaborate effectively, cultivating cross-functional relationships and growing in a fast-paced, constantly evolving environment.
• Ability to apply business acumen, exceptional financial modeling skills, and communication abilities.
• Ability to stay organized with focus, attention to detail, and excellent project management skills.
• Ability to take initiative and to innovate, identify, and implement process improvements.
• Excellent written and verbal communication skills with the ability to articulate information clearly and transform raw data into clear, actionable insights and executive summaries.

We’re creating a new and highly strategic role in the Office of the CEO for a hands-on AI-native technologist who can shape, prototype, and help lead the next generation of AI-driven experiences at eBay. Reporting to the Chief of Staff to the CEO, you will serve as a strategic technical partner and prototyping force multiplier in the Office of the CEO. You'll explore and bring to life new ideas that leverage emerging AI technologies while working in close proximity to our CEO, helping shape and define what the future of eBay should look and feel like in an AI-powered world. This is a rare opportunity to partner directly with the CEO and senior leadership, acting as both a thought partner design technologist. Everything from turning high-level visions into tangible, intelligent prototypes that push the boundaries of what’s possible in e-commerce.

Vision Partner to the CEO

• Work directly with the CEO to define and evolve eBay’s AI-forward product vision through whiteboard thinking, rapid prototyping, and technical demos.

• Act as a real-time collaborator and technical translator—taking loosely defined, speculative, or exploratory ideas and giving them shape and substance.

• Analyze continuously the frontier of emerging AI technologies (agents, multimodal models, orchestration layers, etc.) for strategic relevance to eBay’s mission.

Rapid Prototyping & Applied AI Exploration

• Build lightweight proof-of-concept tools, intelligent experiences, and interactive mockups that communicate ideas clearly and compellingly.

• Translate experiments into influential narratives that inspire internal teams and inform roadmap strategy.

Cross-Team Advocacy & Strategic Leadership

• Work across product, platform, and design teams to socialize future-facing ideas and technical possibilities.

• Highlight key trends, tooling evolutions, and industry leanings to senior leadership.

• Contribute to internal thought leadership and frameworks for how eBay approaches innovation in an AI-first world.

What you will bring:

• A strong background (7+ years of experience) in engineering, technical product development, prototyping, or innovation roles—preferably in high-velocity environments or startups.

• Demonstrated aptitude in navigating emerging technologies : including LLMs, prompt engineering, agentic workflows, orchestration frameworks (LangChain, AutoGen, Semantic Kernel), and generative UI platforms.

• Proven ability to prototype rapidly across a range of mediums—code, design tools, visual mockups, interactive demos.

• Experience working with or building MCP-compatible systems or plugins (e.g., Figma Dev Mode, VS Code extensions, API toolchains).

• Comfort working with modern AI developer tools such as Cursor, Copilot, v0.dev, Claude, or OpenAI APIs.

• Comfort navigating ambiguity and acting with high autonomy—able to move fluidly between strategic thinking and technical execution.

• Strong communication and storytelling skills—capable of framing technical ideas to executive stakeholders with clarity.

• Passion for working on transformative products and a strong point of view on how AI can reimagine commerce and human-computer interaction.

The base pay range for this position is expected in the range below: