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Flywire Software Support Manager United States, Massachusetts, Boston
Lead and mentor a team of technical & non-technical support specialists and engineers. Oversee day-to-day support operations, ensuring timely and accurate responses to customer issues. Manage and prioritize technical escalations...
Develops a product strategy and product vision that delivers value to customers. Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap. Owns,...
Lead a team of managersoverseeing multiple Subpoenas functional processes. Specialize on Legal verbiage, Regulatory laws and Chase documents to ensure subpoena's are fulfilled correctly and timely. Act as a liaison...
Acquire, retain and deepen a portfolio of approximately 40 business clients and 60 prospects in a growth/expansion stage with annual revenue greater than ~$3 million; provide business deposit and cash...
Serving as a trusted advisor to clients, understanding industry nuances, the client operating model and objectives, providing strategic insights and recommendations and serve as a primary contact for the client....
Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives. Enables operational efficiency by supporting training, maturation,...
Own the AI in Operations portfolio management process end to end including the intake process, prioritization and workflow process, and metrics and reporting. Advance and mature the portfolio management process...
Lead and mentor a team of technical & non-technical support specialists and engineers. Oversee day-to-day support operations, ensuring timely and accurate responses to customer issues. Manage and prioritize technical escalations...
The IT Manager role is an incredibly important one for any tech company, as it serves to ensure that information technology systems are efficiently performing, secure, and up-to-date. As an IT Manager on ExPoint, you’ll be expected to oversee everyone in the tech department, manage the staff and budgets, and ensuring that IT operations are running smoothly.
Starting with the people management aspect of the role, you’ll be responsible for recruiting, leading, managing, mentoring, and evaluating tech staff. You’ll need to have strong leadership and communication skills, as well as problem-solving skills, to ensure your team is as productive and successful as possible. Additionally, you’ll be responsible for creating and implementing policies and procedures to ensure that tech operations are running optimally.
At the same time, you’ll also need to develop and manage budgets for the technology department. This includes working on procurement and costs, negotiating contract and vendor rates, and allocating the budget where it’s most needed.
It’s also important that you stay up-to-date on the latest technology, tools, and software. You’ll be responsible for researching, installing, managing, and troubleshooting hardware and software as needed. Additionally, you’ll also be expected to develop and maintain a secure IT infrastructure and to ensure compliance with industry and governmental regulations.
If you think you have what it takes to be an IT manager on ExPoint, then this is the job for you; you’ll be part of a dynamic, creative, and innovative industry while playing a pivotal part in helping make companies successful.