Front Desk Coordinator jobs

Join our Enterprise Support Services team and you’ll be an integral part of our business enablement function that keeps our organization running strong. You’ll use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an Executive Support Coordinator Manager, Supervising Associate, you’ll work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY growth and profitability.

You’ll implement administrative strategic plans as well as maintain performance measurements for a customer base of 650-1,500 people. You’ll also monitor financial and operational performance in accordance with established administrative services parameters. We’ll look to you to effectively lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching and performance management to achieve optimal performance. You’ll be part of a high-performing, diverse and inclusive team sharing best practices.

Your key responsibilities

• Manages, counsels and negotiates assignments for approximately 20-30 Executive Support Coordinators based on client need and resources
• Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance
• Sets up full project plans including; objectives, milestones, priorities, team, calendar and nature of deliverables
• Demonstrates proactive business development by initiating discussions with existing internal customers on possible additional work and satisfaction with current support
• Coordinates and assists with budget planning and is responsible for operating within approved budget
• Meets or exceeds the needs of our internal customers by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
• Creates a teaming and knowledge transfer culture
• Participates on national projects
• Collaborates across virtual teams to promote seamless service to customers

Skills and attributes for success

• Ability to work with all levels within the firm and build solid relationships with internal groups
• Exercises influence at many levels of the organization
• Proactively identify and address project risks and opportunities
• Can pinpoint alternative solutions when necessary
• Excellent communications skills, attention to detail and strong organizational skills
• Project management experience
• Ability to instill confidence and provide leadership in managing people

To qualify for the role, you must have

• Bachelor's degree in a related discipline, or equivalent work experience
• 6-8 plus years of experience
• 2 plus years of experience managing people
• Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
• Ability to work in the New York EY office
• Flexibility with hours to meet business needs
  

Ideally, you’ll also have

• Strong MS Office (e.g., Outlook, Excel, Word)
• Proficiency in MS SharePoint

As an Executive Administrative Coordinator, you will provide high-level, functionally specialized administrative, project and operational support to multiple executives of the firm who hold designated leadership positions. You will be closely aligned and integrated with the operations, strategies and business objectives of senior leaders with visibility across their network. You will proactively identify the needs and challenges of the executive, identifying effective solutions and ensuring that all necessary preparations and support are in place to enable the executive's success. You will track, coordinate and execute on confidential projects, applying judgment and selecting methods for meeting objectives. As a representative of the executive leaders, you will foster sophisticated relationships and interact with internal and external clients and stakeholders.

Your key responsibilities

• Manage daily execution of administrative services for eligible partners, principals, managing directors and directors
• Apply specialized knowledge of service line, sector and operations role of executive to make independent decisions to accomplish project, administrative and operational objectives
• Apply an in-depth understanding of the key drivers affecting the leader’s role and business priorities to administrative and project coordination
• Identify and resolve administrative issues and challenges, analyze problems and implement solutions to improve efficiency and productivity
• Build and foster relationships with internal and external business leaders and stakeholders and their administrative staff to support business objectives
• Protect confidential/proprietary information and manage data and records securely
• Demonstrate high level firm/service line knowledge of QRM policies
• Independently compose, format and edit non-technical business documents in conjunction with leader executives and appropriate internal communications professionals
• Liaise with service line and core business service personnel to track and coordinate executive work/projects; manage information and respond to requests accurately and promptly
• Compile, review and analyze markets and budget reports to create tracking reports, identify action items, coordinate follow up and prepare meeting materials
• Anticipate and apply knowledge of leaders’ priorities to manage complex and constantly changing calendars
• Coordinate domestic/international travel, internal and external events, meetings and conferences within scope leveraging appropriate resources

Skills and attributes for success

• Complex problem solving within realm of role responsibilities, using strong analytical, organizational and research skills
• Independent decision maker exercising discretion/judgment
• Assimilate unfamiliar issues rapidly
• Proactively escalate identified or potential issues
• Ability to communicate effectively and professionally with all levels including senior leaders with sensitivity to matters that require diplomacy
• Navigate organizational structures, changing environments and sensitive relationships
• Prioritize and perform multiple tasks simultaneously
• Advanced skills in MS Word, Excel, PowerPoint, Teams, SharePoint and Outlook
• Work independently

To qualify for the role, you must have

• BA/BS degree or relevant experience
• 8-10 plus years of experience
• Typically, no less than 5 - 7 years relevant experience
• Flexible for overtime as required. Vacation dependent on business needs and cycles.
• Work primarily onsite in the EY office, client or meeting site as determined.
• Must be flexible to travel

Ideally, you’ll also have

• 5+ yrs. exp supporting senior leadership level executives in large organization or firm
• Project coordination experience

As an Executive Support Coordinator (ESC), you’ll provide high-level administrative support to the organization. This role involves providing in-office support for local and visiting PPMDDs as well as supplemental in-office assistance. May also assist with tax, backup and interim support for PPMDDs with executive assistants on extended leaves. May also assist and coordinate local office events. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to manage multiple tasks in a dynamic environment. You’ll be a key member of a team using your experience, skills and knowledge of organizational policies, procedures and practices to help achieve the goals of the business. You’ll present information to inform recommendations on business processes and be part of a high performing, diverse and inclusive team sharing best practices.

Your key responsibilities

• Assist in the planning, organization, and execution of local office events, including team meetings, training sessions, and corporate gatherings in compliance with meeting and events policy and process and in collaboration with CBRE as necessary
• Coordinate with Meeting and Events team on logistics such as venue selection, catering, and materials preparation to ensure successful event delivery
• Prepare and organize materials for onsite meetings, presentations, and reports, ensuring all necessary documentation is readily available
• Develop and maintain relationships with internal personnel at all levels to complete support activities
• Manage and coordinate small projects and track progress
• Leverage strong working knowledge of applicable firm and service line quality, risk and confidentiality policies and guidelines in daily business operations
• Apply and share knowledge obtained on firm technology, work processes, resources, structure and business of the firm/service line/functional group
• Use firm knowledge, tools and network of resources to execute on deliverables and solve problems that arise to meet customers’ expectations
• Maintain documents on appropriate file servers and repositories, aid in the adherence to and reinforcement of record retention policies
• Act as a backup for other executive assistants during absences or peak workloads, ensuring continuity of support for executives which may include booking travel arrangements, processing and tracking business expenses in compliance with firm policy
• Collaborate with the executive support team to facilitate smooth operations and effective communication

Skills and attributes for success:

• Highly skilled attention to detail and self-assurance of quality of work performed or reviewed
• Ability to effectively manage conflicting priorities, organize workflow, anticipate customer needs and independently leverage alternative resources to achieve optimal operational excellence
• Proactively coach and share knowledge with colleagues
• Gain knowledge and develop and demonstrate advanced working knowledge of firm structure, service lines, key personnel, software and organizational policies and procedures
• Work independently with minimal supervision

To qualify for the role, you must have

• Ability to provide in-office support five days a week
• 4+ years of relevant business experience or combined no less than 2 years relevant experience and associates or higher degree
• Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
• Proficiency in automated calendar management tools (e.g. Outlook) and various IOS and Android mobile devices

• Proficiency in MS SharePoint

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,900 to $98,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,300 to $111,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Our expectation is this is 100% in office job.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Background Investigations Coordinator, Administrative Advanced

As a Background Investigations Coordinator, you’ll perform various administrative and project related tasks of a responsible nature to support the General Counsel’s Office (GCO) Investigations Group and other key management personnel. This position handles differing situations, problems, and deviations in the work of the department according to general instructions, priorities, policies, and team goals. The role coordinates the activities associated with background investigations in compliance with the requirements of EY clients.

Your key responsibilities

• Understand the firm’s business and organization structure to function as a subject matter resource in department operations and as a technical resource for others; understand the dependencies that exist with other departments.
• Respond to standard customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution.
• Use good judgment in applying concepts and guidelines; demonstrates effective problem solving and analytical skills; follows through on commitments and demonstrates ownership of results; effectively prioritizes assignments; identifies and works to overcome barriers to achieve results.
• Utilize key internal contacts and knowledge repositories to answer questions and resolve issues.
• Focus effort on clients' needs demonstrates a sense of urgency, particularly in connection with turnaround expectations and staffing deadlines.
• Seek out opportunities to continually refine and streamline procedures improving quality of service delivery.
• This position operates subject to the directions provided by those they support, however, uses experience and knowledge to guide day-to-day activities and confirms actions on a regular basis with those the position supports.
• Perform duties and responsibilities with limited supervision in accordance with established policies and procedures.

Skills and attributes for success

• Coordinates with vendors and engagement teams to manage the client required background investigation (BI) process in obtaining the information needed and following through open items.
• Assists in the extensive client contract review process to guide and help negotiate client background requirements for our employees.
• Establishes and maintains a systematic method for tracking client BI requirements for EY employees working on client engagements.
• Assists with coordination of large highly confidential time-sensitive projects, including promotional candidate background investigation programs (creating correspondence, printing material, organizing files, and tracking project status).
• Manage annual audits of the BI process conducted by clients.
• Manages vendor invoicing procedures.
• Assists with coordination of the BI process for prospective client, client continuance, and EY-sponsored entrepreneurial programs.
• Manages tasks and activities in a timely manner and is responsible for specific outcomes.
• Assists in validating full compliance and appropriate documentation of materials.
• Monitors team members' email and caseload when absent.
• Identifies and leverages relationships with key internal and external clients and is recognized as a business partner/resource.
• Demonstrates the value of the team’s work by keeping the client up-to-date, and explaining issues, approaches, and solutions (i.e., manage expectations) Skills and attributes for success

To qualify for the role, you must have

• Strong collaboration and communication skills, both oral and written.
• Ability to improve standardized best practices and service delivery to accomplish firm, group, customer, and/or individual goals.
• Ability to meet new challenges and changes with an open mind and an optimistic response.
• Ability to understand and anticipate customers' needs, deliver service that meets expectations, and demonstrate a positive attitude and willingness to help.
• Strong organization skills with the ability to successfully manage and coordinate simultaneous projects with multiple tasks and functions independently, while exercising sound judgment.
• Proficiency in the use of standardized software and hardware applications, including MS Word, Excel, PowerPoint, and Outlook.
• The ability to acquire and maintain knowledge about our various technology resources in order to utilize these enablers effectively in delivering high value business solutions.
• Bachelor's degree in related discipline, or equivalent work experience
• 5 to 7 years of related experience

Ideally, you’ll also have

• Previous experience working in the background screening industry.
• Experience working with high volume data and in a deadline driven environment.
• Experience working with a high performing team.

What we look for

We’re interested in creative and innovative professionals who are inclusive, inquisitive with strong teaming skills. You’ll need to be agile, ready to learn and have a genuine passion for background investigations.