Front Desk jobs

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the, you will be the, including full-time employees and/or assigned personnel. You will be responsible for driving leadership over the professional services business and providing strategic and operational oversight to the Senior Managers and regional delivery leaders who report to this role. You will be instrumental in defining thenecessary to scale technical services delivery across key U.S. Federal, State, and Local accounts. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted customer relationships and ensuring successful outcomes.

Your Impact

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

  • Achieve global target service margin ratios through delivery efficiency and cost control.

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners.

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

• A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
• Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
• Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.

• Skilled in key business systems, including:

  • Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
  • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
  • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics.
• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
• Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
• US Government DoD Active Top Secret Clearance or higher.
• Relevant industry certifications such as CISSP and/or PMP are highly desirable.
• Background in cybersecurity or enterprise IT preferred.
• Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

What you will accomplish :

• Collaborate with engineers, UX designers, and product managers in an agile environment to design, develop, test, and support high-quality, high-performance, visually appealing, and interaction-rich front-end products across all phases of the development cycle, ensuring compatibility across browsers and operating systems.

• Develop and maintain web applications using JavaScript/TypeScript, HTML, CSS, web UX component template language, web assembly, and Node.js. Design and develop responsive layouts, ensuring cross-browser and cross-platform compatibility and performance.

• Build rich web applications by improving browser local IndexedDB and web workers.

• Design and implement shareable UX components, libraries, tools, and processes to improve team development agility.

• Implement and manage CI/CD pipelines using tools like Jenkins and Git and integrate with backend APIs, focusing on performance tuning for both browser and Node.js virtual machines.

• Write and maintain automated tests using tools such as Playwright, Percy, or other testing frameworks and ensure code quality by writing well-structured, maintainable, and efficient code, incorporating CSS and JavaScript standard methodologies.

What you will bring:

• Prefer B.S. or M.S degree with 10+ years of experience in architecting, designing, and developing high-volume, highly interactive web applications that are compatible across various browsers and device types.

• Expertise in HTML5, CSS3 (using preprocessors like LESS or SASS), Content Delivery Networks (CDN), and advanced JavaScript/TypeScript development. Proficient in Ajax and web template technologies, with expert-level skills in server-side Node.js web application development.

• · Knowledge of automation testing tools and experience in writing automation tests to cover unit, component, and UI visual tests.

• Strong foundation in computer science, particularly in data structures and algorithms.

• Experience in non-functional skills like Security, Load and Performance Tests, Accessibility, Site Speed optimization, Cross-browser /Cross-platform UX Design.

The base pay range for this position is expected in the range below:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Design and build the dashboard UI for IoT security product, our large scalable enterprise web applications

• Develop modular reusable frontend components using Typescript in multiple modern UI framework/libraries

• Create standards, guidance and best practices for UI development

• Partner with other development and business teams to communicate technical specifications.

• Manage the planning, builds, and deployment of code to different environments using modern tools such as git and CI/CD (Gitlab CI,Jenkins, Kubernetes, etc.)

• Micro frontend services development and architecture design

Your Experience

• Must have BS/MS in Computer Science/Engineering with 5+ years frontend development experience with web frameworks, such as React.js, Angular or equivalent military experience

• Must have 3+ years Micro Front End service development experience

• Must have 3+ years Data visualization experience with D3, Highchart, Echart, etc.

• Must have 3+ years to build a reusable component library with Storybook and unit testing.

• Must have solid understanding of HTML, CSS(TailwindCSS), JavaScript, and TypeScript

• Must have good communication skills

• Must have great problem solving skills

• Experience in full stack programming capability

• Experience developing container based applications using tools such as Docker, Kubernetes

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $180,000 - $235,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Essential Responsibilities:

• Performs SaaS and enterprise-wide applications assignments using specialized enterprise systems knowledge and developed business expertise
• Leads enterprise-wide applications projects and/or programs within PayPal with moderate scope impacting information technology or enterprise systems functions
• Analyzes, evaluates, and makes decisions within general parameters under broad supervision
• May act as an enterprise systems resource for entry level and developing colleagues

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Our Benefits:

Any general requests for consideration of your skills, please

• Bachelor's degree in an engineering discipline, construction management or equivalent practical experience.
• 8 years of experience working with data center or other mission critical equipment/environments.
• 8 years of experience managing process improvement or construction programs in a matrixed environment.

• Master's degree in Engineering, Business Administration, or a related field.
• Experience in managing and executing projects, and having served in a program role supporting back office operations and working across various stakeholders and teams.
• Knowledge of large-scale mission critical facility’s electrical and mechanical infrastructure systems.