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Yesterday
ORC

ORCA Security Customer Success Manager United States

Limitless High-tech career opportunities - Expoint
High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer...
Description:
Highlights:
  • High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
  • Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
  • Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
  • Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.
What You’ll Do:
  • Managing the entire Customer Journey for an assigned portfolio of Customers.
  • Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value. Ensuring that technical enablement ties to customer goals and helps them achieve their own business KPIs.
  • Define and execute Customer Success plans that drive both adoption and value.
  • Be a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer.
  • Work with customer stakeholders, executive sponsors, and partners to drive business value and expansion. Build strong relationships within all levels of the organization from the practitioner level all the way up to the C-suite. Proactively reach out to other BUs and executives to expand Orca’s footprint.
  • Identify risks, manage escalations, and collaborate cross-functionally within Orca.
  • Lead Executive Business Reviews (EBRS) & Quarterly Business Review (QBRs).
  • Own Customer renewal opportunities and partner with Account Executives on Customer Expansion opportunities.
  • Contribute to defining and bringing maturity Customer Success Playbooks, Journeys, and Best Practices.
  • Become proficient in CS and Sales tools required to perform the role: e.g. Salesforce, Clari, ChurnZero, Google Workspace, Slack, etc.
  • In your day to day with customers, you are the owner of the relationship, meaning that you understand your customer use cases, business outcomes, feature requests, escalation points, and key players at all times.
What You Bring:
  • Bachelor’s degree or equivalent work experience.
  • 5+ years experience in customer success, account management, engagement management, or post-sales roles related to driving positive customer outcomes and adoption.
  • 2+ years of experience working with Cloud Security, CyberSecurity, or SaaS products.
  • Ability to communicate, operate and communicate in various organizational levels both internally and externally.
  • Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud.
  • Thrive in a fast pace, dynamic environment.
  • Excellent written, verbal communication skills, & problem-solving skills.
  • A passion for creating and maintaining relationships, while working in a tight-knit community culture.
  • Ability to manage competing priorities.
  • Passion for driving customer success that results in renewals, upside, and retention.
  • Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud.
  • Experience with tools like Salesforce, ChurnZero, Gainsight and Slack.
  • Up to 30% required.
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Yesterday
ORC

ORCA Security Product Marketing Manager United States

Limitless High-tech career opportunities - Expoint
High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer...
Description:
Highlights:
  • High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
  • Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
  • Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
  • Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.
About the Role:

Does the idea of translating product capabilities into business benefits and compelling stories get you up in the morning? Reporting to our Director of Product Marketing, you will deliver highly visible content, both internally and externally, for our Orca Cloud Security Platform. As a Product Marketing Manager, you will collaborate cross-functionally, creating go-to-market strategies that demonstrate Orca’s differentiated leadership in cloud security. You’ll lead launches, write great blogs, and participate in webinars. you will be the champion of Orca’s latest and greatest product developments which positively influence and disrupt the cloud security industry. Pretty exciting, right?


What You’ll Do:
  • Collaborate with product management and engineering teams to translate key features and capabilities into messages that drive awareness and adoption
  • Work with our Orca Research Pod to message and drive awareness for their discoveries and research
  • Develop content to educate DevOps, Security Ops, and CISOs about our solutions, as well as excite, motivate and inspire them to become customers
  • Craft and develop materials to educate prospects and users; including web pages, blog posts, videos, case studies, press releases, and sales presentations
  • Conduct market research to identify customer needs, market trends, and competitive intelligence
What You Bring:
  • Product Marketing: 2+ years of experience in content or product marketing roles
  • Ability to work independently and as part of a team in a fast-paced environment
  • Proven excellence in written and verbal communication skills and an ability to translate technical information into compelling content
  • Fast learner, able to quickly develop a deep understanding of our cloud security platform and target markets
  • Self-starter, detail and task-oriented; able to successfully manage multiple priorities with guidance from leadership
  • Successful track record of working remotely with global technical teams
  • Ability to operate and excel at both a strategic and tactical level
  • Knowledge of B2B SaaS and the cybersecurity industry is preferred
  • Bachelor’s degree in business, marketing, journalism, or related field
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19.11.2025
EY

EY SAP Finance - Tech Consulting Oil & Gas United States, New York, New York

Limitless High-tech career opportunities - Expoint
Own workstream delivery and assist in managing processes and solutions. Track deliverable completion and project status, ensuring alignment with performance objectives. Own client relationships and lead multiple workstreams across regions....
Description:

Technology – Systems Implementation and Engineering – Technology Analysis – Retail Fuel – SAP Finance – Senior Manager Consultant

In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.

Your key responsibilities

As a Senior Manager Consultant in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment.

  • Own workstream delivery and assist in managing processes and solutions.
  • Track deliverable completion and project status, ensuring alignment with performance objectives.
  • Own client relationships and lead multiple workstreams across regions
  • Shape strategic direction for SAP IS-Oil implementations and digital transformation initiatives
  • Add responsibility for budget oversight and resource planning .
  • Actively participate in client working sessions, leading workstreams from planning through execution and closure.
  • Hands on Experience in the area of SDM (Secondary Distribution Management), PAT (Process Automation Toolset), RFNO (Retail Fuel Network Operation), Data Collation, including the Rack Ticket feature using Process Ticket
  • Engage with key business users to gather and define detailed functional requirements.
  • Support the functional design and solutioning efforts for IS-Oil SDM and RFNO modules.
  • Collaborate with the technical team to ensure alignment between functional requirements and technical implementation.
  • Assist in gathering functional requirements and support UAT activities.
  • Lead in driving User Acceptance Testing (UAT), ensuring business validation and readiness. Provide leadership during rollout and support the business during go-live.

Skills and attributes for success

To thrive in this role, you will need a blend of technical and interpersonal skills. Your ability to build relationships and communicate effectively will be crucial in delivering exceptional client service.

  • Bachelor’s degree required (4-year degree).
  • System configuration experience
  • Proficiency in system development lifecycle
  • Knowledge of technology business architecture frameworks
  • A willingness to travel to meet client needs; travel is estimated at 80%
  • 12+ years of experience with SAP IS-Oil.
  • Deep functional expertise in Secondary Distribution Management (SDM) and Retail Fuel Network Operations (RFNO).
  • At least two end-to-end implementations involving SDM and RFNO as a Functional Lead or Solution Architect.
  • Strong experience gathering business requirements and converting them into functional specs. Ability to bridge the gap between functional and technical teams.
  • Excellent communication and stakeholder management skills.
  • Proven track record as Solution Architect or Program Lead for multiple end-to-end implementations.
  • End-to-end implementation: Exposure to at least one full cycle implementation

Ideally, you’ll also have

  • Experience in managing client relationships and expectations.
  • A strong background in technology analysis and implementation.
  • Familiarity with digital transformation initiatives.
  • Prior consulting industry experience
  • SAP Certification/s
  • Experience with at least three full cycle implementations of your core module
  • Additional qualifications that enhance your ability to succeed in this role
  • Experience in leading cross-functional teams
  • Experience in managing large-scale transformation programs
  • A proactive approach to problem-solving and decision-making
  • Strong commercial acumen and proposal development skills.

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

  • We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
  • Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
  • Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


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19.11.2025
EY

EY SAP - Delivery Excellence Manager Location OPEN United States, Illinois, Chicago

Limitless High-tech career opportunities - Expoint
Leading workstream delivery and tracking deliverable completion and project status. Actively participating in client working sessions and leading workstreams from planning through execution to closure. Managing engagement economics and implementing...
Description:

As Testing Manager, your focus will be planning and executing various test cycles for large SAP implementations. You will work with the project team and third parties to confirm the business requirements that must be tested and the approach to meet testing requirements. You will be responsible for working directly with the functional work streams to build test scenarios and cases that cover all business requirements and satisfy the defined test strategy. Testing cycles can include functional unit testing, system integration testing, user acceptance testing, and regression testing.

In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non-technical project teams in the development and implementation of innovative technology solutions.

Your key responsibilities

As a Manager in this dynamic role, you will be at the forefront of technology transformation, ensuring that projects are delivered effectively and efficiently. You will face challenges that require innovative problem-solving skills and will have the opportunity to learn and grow in a fast-paced environment. Your responsibilities will include:

  • Leading workstream delivery and tracking deliverable completion and project status.
  • Actively participating in client working sessions and leading workstreams from planning through execution to closure.
  • Managing engagement economics and implementing resource plans and budgets.
  • Travel required regularly as needed by external client.

Skills and attributes for success

To thrive in this role, you will need a blend of technical and interpersonal skills. Your ability to build and manage relationships will be key to your success. The following skills and attributes will make a significant impact:

  • Define the test strategy, planning, implementing and quality assurance for large complex projects
  • Proven ability to drive test design, preparation, and execution across extensive business and system requirements within tight timelines.
  • Proficiency in project and portfolio management tools.
  • Strong understanding of iterative and hybrid delivery methodologies.
  • Ability to manage project or program resource management effectively.
  • Excellent communication skills with a focus on client trust and value.

To qualify for the role, you must have

  • A bachelor’s degree (4-year degree).
  • Typically, no less than 4 - 6 years of proven experience in a testing lead role, specifically with large SAP implementations.
  • Experience in developing test strategies, scenarios, and cases.
  • Strong understanding of various testing methodologies and best practices.
  • Demonstrate expertise in technical skills application functional design.
  • Familiarity with the System Development Lifecycle.
  • Knowledge of the Technology Landscape.
  • Experience in leading teams.
  • A flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%.

Ideally, you’ll also have

  • Familiarity with testing tools and automation frameworks.
  • Experience in leading complex technical initiatives.
  • A track record of continuous process improvement.
  • Strong analytical skills with a focus on innovative solutions.

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

  • We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
  • Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
  • Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


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19.11.2025
EY

EY Tax Technology Transformation - Finance Senior United States, Illinois, Chicago

Limitless High-tech career opportunities - Expoint
Demonstrated expertise in the payments ecosystem, particularly in retail payment systems, to provide strategic and operational insights. Strong understanding of regulatory compliance and technology platforms related to payments, facilitating informed...
Description:

FS :

Finance fuels our lives. Banking, Insurance and Wealth management, create the foundations for growth, prosperity and peace of mind. No other Industry touches so many people or shapes so many lives.

Amid sweeping regulatory change, today’s financial services institutions are focusing on digital transformation, convergence and disruption from an array of nontraditional competitors — all while meeting greater demands for trust and transparency.

We recruit, train and nurture a diverse set of people who dedicate their minds to building the future of financial services. Together, we explore new perspectives with innovative and entrepreneurial thinking to deliver exceptional client service and ensure that what we do today, counts for tomorrow.

CNS - BC - Marketing Sales & Service :

It has multiple fields of play such as:

Supply Chain and Operations - we provide a unique combination of industry-specific, strategic, operational and financial insights, digital technology advances and strategic alliance partners to deliver better outcomes and also help clients effect fundamental change in their operations’ performance to support sales growth, become more cost competitive, minimize risk and ensure operational resilience.


Technical Excellence

  • Demonstrated expertise in the payments ecosystem, particularly in retail payment systems, to provide strategic and operational insights. Strong understanding of regulatory compliance and technology platforms related to payments, facilitating informed decision-making for clients. Proficient in business strategy and operating model design to optimize client operations in the payments sector. Ability to analyze market trends and provide actionable recommendations for new product development and market entry strategies. Experience in leading program management efforts, ensuring successful delivery of projects and alignment with client objectives.

Qualification

  • Master of Business Administration
  • Post Graduate Diploma in Management

Experience

  • Payments (3+ Years)


People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

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These jobs might be a good fit

19.11.2025
EY

EY Financial Services - Technology Consulting Product Manager United States, New York, New York

Limitless High-tech career opportunities - Expoint
Strategy and OrganizationDevelop product strategies that align with business objectives and account for technology, data and experience design considerationsDefine product organization and operating models (e.g. product taxonomy, organizational structure, funding...
Description:

Your key responsibilities

The goal is to support our clients to transform their business through product management. As a Product Manager, you will work with multi-discipline feature teams including user experience experts, architects, engineers and others to define and roll out products and services for large global organizations. You will take a user-centric and data-driven approach to product development. You will advocate for the user throughout the product development lifecycle. You can break down and simplify complex processes and touchpoints to deliver exceptional experiences. You are a strategic thinker, can prioritize and define product roadmaps, manage a product backlog, make quick decisions and coordinate the team to release quality products within planned timelines. You understand modern platform structures, cloud architectures, digital platforms and enablers, and data strategy considerations. In addition, you understand and have a perspective on how product and delivery organizations are structured and operate within complex, regulated national and global companies. Outside of client engagements, you have experience with business development activities (e.g. pursuits, proposals) and practice building activities such as mentoring teams and developing/delivering trainings.

Skills and attributes for

  • Strategy and Organization
    • Develop product strategies that align with business objectives and account for technology, data and experience design considerations
    • Define product organization and operating models (e.g. product taxonomy, organizational structure, funding methods, product delivery processes, governance models, decision-making models) that help our clients better allocate funding, prioritize work and drive quality and efficient delivery
    • Improve portfolio management with product metrics and OKRs that align work to business objectives and increase transparency/traceability of outcomes
  • Technology Delivery
    • Drive technology delivery through defining business requirements (user stories and acceptance criteria), prioritizing backlogs, and creating and maintaining roadmaps
    • Lead cross-functional teams of designers, engineers and testers through the software development lifecycle (SDLC) from ideation through implementation and deployment
    • Advocate and operationalize cross-functional best practices such as user testing, functional and regression test automation and alignment to industry/client standards
  • Product Enablement
    • Utilize prevalent product management tools (e.g. JIRA, Azure DevOps, AhA!, Productboard) to ideate and deliver technology solutions
    • Utilize product analytics software and frameworks (e.g, Pendo, amplitude, etc.) to derive insights on user behavior, product performance, and value delivery, translating findings into actionable recommendations
    • Advise on and implement best practices and standards for experience design, agile delivery, technology and data
    • Operationalize leading technologies including generative AI to improve quality and efficiency throughout the SDLC (e.g. user story definition)
  • Core Consulting
    • Construct and communicate a compelling story to rally the client around potential changes and associated benefits
    • Own the desired outcomes defined in client engagements and carry through to implementation
    • Manage service delivery, identifying future sales opportunities, and supporting practice development activities.
    • Maintain long-term client relationships and networks and cultivate business development opportunities.
    • Effectively work with client engagement teams with diverse skills and backgrounds fostering an innovative and inclusive work environment.
    • Demonstrate understanding of current technology environment and industry trends and provide recommendations for engagement and client service issues.

To qualify for the role you must have

  • Bachelor’s degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master’s degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 4 years of work experience.
  • Facilitate discussions with technical, design and business subject-matter resources to document requirements, establish a vision, and articulate alternatives for future state solutions across various domains and channels.
  • Has set product vision, defined and managed product roadmaps, prioritized and managed the backlog and has led product launches.
  • Can participate in and drive ideation sessions, standups, sprints and scrums.
  • Has a specific domain knowledge and understands the dynamics impacting their product such as market trends, technology and regulatory rules.
  • Experience with successfully managing projects with defined deliverables and budgets. Experience must include budgeting and managing the schedule; client relationship management; communicating strategically around key issues; conflict resolution and consensus building.
  • Must have a thorough understanding of complex information systems and technology organizations and to be able to work effectively between the application, data infrastructure, operations and security architectural spaces
  • Proven delivery skills including the ability to scope/size a project; staff a team with the appropriate skill set; provide subject matter direction and guidance to a team; manage communications with the project sponsors and manage the delivery of an engagement workstream.
  • Requires domestic and regional travel up to 80% to serve client needs.

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

  • We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $125,900 to $231,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $151,200 to $262,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
  • Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
  • Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


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19.11.2025
EY

EY Financial Services Tech Consulting Manager - WAM Aladdin United States, New York, New York

Limitless High-tech career opportunities - Expoint
Performing and reviewing daily accounting transactions of clients. Performing month end / quarter end / year end closing activities. Maintaining reconciliations with related and third parties. Preparing tax returns and...
Description:

Together, all in, to build a better working world.

Your key responsibilities

  • Performing and reviewing daily accounting transactions of clients
  • Performing month end / quarter end / year end closing activities
  • Maintaining reconciliations with related and third parties
  • Preparing tax returns and other compliance requirements
  • Preparing payrolls for clients’ employees
  • Coordination and communication with shared service centers and clients’ tax teams resident abroad
  • Coordination and communication with clients’ tax offices
  • Following legislative changes and implementing when applicable
  • Coordination with other sub-service lines of EY Tax team
  • Supervising the engagement team

Skills and attributes for success

  • University degree, preferably in Accounting and Finance or Business Administration
  • Knowledge of Uniform Chart of Account; experienced in general accounting for 2 -7 years
  • Excellent Excel, PowerPoint and Word skills and experienced in reporting
  • Fluency in both written and spoken English
  • Knowledge of MS NAV, SAP and Oracle accounting systems is an asset
  • Knowledge e-applications such as e-invoice, e-ledger etc.
  • Proven originator and team player
  • Ability to work with flexible working hours
  • SMMM qualification is an asset

What we offer you

Building a better working world

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These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer...
Description:
Highlights:
  • High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
  • Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
  • Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
  • Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.
What You’ll Do:
  • Managing the entire Customer Journey for an assigned portfolio of Customers.
  • Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value. Ensuring that technical enablement ties to customer goals and helps them achieve their own business KPIs.
  • Define and execute Customer Success plans that drive both adoption and value.
  • Be a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer.
  • Work with customer stakeholders, executive sponsors, and partners to drive business value and expansion. Build strong relationships within all levels of the organization from the practitioner level all the way up to the C-suite. Proactively reach out to other BUs and executives to expand Orca’s footprint.
  • Identify risks, manage escalations, and collaborate cross-functionally within Orca.
  • Lead Executive Business Reviews (EBRS) & Quarterly Business Review (QBRs).
  • Own Customer renewal opportunities and partner with Account Executives on Customer Expansion opportunities.
  • Contribute to defining and bringing maturity Customer Success Playbooks, Journeys, and Best Practices.
  • Become proficient in CS and Sales tools required to perform the role: e.g. Salesforce, Clari, ChurnZero, Google Workspace, Slack, etc.
  • In your day to day with customers, you are the owner of the relationship, meaning that you understand your customer use cases, business outcomes, feature requests, escalation points, and key players at all times.
What You Bring:
  • Bachelor’s degree or equivalent work experience.
  • 5+ years experience in customer success, account management, engagement management, or post-sales roles related to driving positive customer outcomes and adoption.
  • 2+ years of experience working with Cloud Security, CyberSecurity, or SaaS products.
  • Ability to communicate, operate and communicate in various organizational levels both internally and externally.
  • Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud.
  • Thrive in a fast pace, dynamic environment.
  • Excellent written, verbal communication skills, & problem-solving skills.
  • A passion for creating and maintaining relationships, while working in a tight-knit community culture.
  • Ability to manage competing priorities.
  • Passion for driving customer success that results in renewals, upside, and retention.
  • Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud.
  • Experience with tools like Salesforce, ChurnZero, Gainsight and Slack.
  • Up to 30% required.
Show more
As a Finance Manager at Expoint, you will join a fast-paced and collaborative work environment, where you will lead the financial operations department. By leveraging your advanced problem solving skills and experience, you will provide the executive team accurate financial data and key forecasting metrics to ensure success in guiding the company’s overall growth strategy. You will ensure the accurate and timely completion of all financial processes and operations. You will create monthly, quarterly, and annual financial projections and forecasts, as well as control statement preparation and other key metrics. Additionally, you will be responsible for financial analysis and the interpretation of financial data, and the completion of ad-hoc financial projects. You will also maintain oversight of all finance related processes, including accounts payable, accounts receivable, general ledger, cost accounting, asset management, budgeting, and cash management. You will also help maintain compliance with all applicable regulatory agencies, and provide sound financial advice across departments and executive management. To succeed in this role, you should possess a Bachelor’s degree in Finance, Accounting, or Business Management, have at least 5+ years of finance-related experience in a tech environment, and have demonstrated budgeting and financial analysis capabilities. A successful finance manager will have excellent communication and analytical skills, able to think critically and quickly, and possess the technical know-how and experience working with complex financial systems. We offer a competitive salary, generous benefits, and other incentives that recognize individual performance and technical excellence. If this position excites you, and you want to join an innovative team of tech professionals in a growing and exciting industry, we would love to hear from you.