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Flywire Product Manager - Healthcare United States
Create, manage, and refine the roadmap and backlog. Define user stories, lead sprint planning, and backlog refinement. Define and measure product KPIs, then identify trends and craft product improvements in...
Own the North American gateway roadmap, focusing on optimizing and scaling the connections between Flywire’s platform and its payment partners (e.g., PSPs, acquirers, financial institutions) for payments originating in United...
Business partnering with leaders and VPs and the other cross-functional teams located globally. Build and retain a strong and effective team. Oversee month-end close and reporting activities, forecast, variance analysis...
Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business; This includes coaching bankers to engage customers to understand...
Promoting Uber Direct value proposition - Clearly understand and communicate the value of Uber Direct to prospects and customers. Seek and achieve logistics, same-day delivery, delivery as a service industry...
Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions. Provide feedback...
Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business; This includes coaching bankers to engage customers to understand...
Create, manage, and refine the roadmap and backlog. Define user stories, lead sprint planning, and backlog refinement. Define and measure product KPIs, then identify trends and craft product improvements in...
Are you passionate about delivering outstanding customer experiences and passionate about problem solving? If so, then a customer experience manager might be the perfect career path for you!
As a customer experience manager with Expoint, you will be responsible for driving customer loyalty and satisfaction while helping create innovative customer experience solutions. With an array of tools at your disposal, you will implement and operate customer service initiatives and customer programs. You will be focused on customer acquisition, retention, and customer advocacy, as well as analyze customer data to better understand customer behavior.
The customer experience manager must effectively manage and cultivate relationships with existing and potential customers, as well as conduct customer surveys, gather customer feedback, and develop strategies to improve customer service. You will also be responsible for overseeing customer service teams and regularly monitoring customer service trends.
As a leader in the tech industry, Expoint values strong communication skills, and as a customer experience manager, you must have the ability to effectively communicate with customers and colleagues at all levels. Proven success in a customer service role and a keen understanding of the customer experience related technologies will be needed to ensure success in this position.
If you are looking for a challenge in the Tech industry, carry the right skill set, and have a previously proven record of success in customer experience management, then Expoint wants to hear from you! Join our team, and let’s create and deliver exceptional customer experiences together!