Customer Care Representative jobs

What you will accomplish:

• provide a comprehensive, 360 view of each customer

• Provide thought leadership on the customer segmentations and predicted signals that eBay needs to develop , based on internal and external customer data and developed using machine learning methods

• Provide strategic direction to build a modern, sustainable data program in collaboration with the data management and architecture teams, to serve as the foundation for our customer-centric efforts and external data sharing strategy

• Understand eBay’s internal data structure (domain owners, stewards etc.), internal data usage, and external data sharing risks and tie it back to the business needs

• Lead the creation of regular updates to the executive leadership team and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow

• Collaborate closely with technology and data platform teams

What you will bring:

• 8+ years of experience in Customer data science, customer strategy and/or product roles, including 5+ years leading teams

• Master’s degree or equivalent experience or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.

• Consistent track record building analytical products and customer data-science driven programs

• Strong expertise in customer data, customer analytics and quantitative analysis approaches, including experience evaluating ML models with custom metrics and robust frameworks

• Deep understanding of data governance methodologies

• High-reaching, self-starter attitude; able to adapt to emerging challenges and implement under ambiguity.

• Experience with LLMs, prompt engineering, and RAG techniques (preferred)

The base pay range for this position is expected in the range below:

The Impact You’ll Make in this Role

The person hired for the position of Sales Representative – Fresno, Bakersfield in California will be responsible for covering the assigned territory, establishing/building/managing relationships with end users, and distributors, by representing the entire PSD product portfolio (Respiratory, Hearing, Protective Eye Wear, Fall Protection, Protective Clothing, Welding, and Head & Face). Rep will be expected to achieve sales objectives by providing sales coverage of accounts within assigned territory.

Position intended for individuals experienced in sales and who have demonstrated effective use of selling skills and have consistently achieved or exceeded forecast over a sustained period of time. Primarily, manages sales territory with periodic supervision and assistance. When necessary, receives assistance in handling situations which require either greater or different experience or knowledge.

Major Duties and Responsibilities:

1. Establishment and Achievement of Objectives:

2. Sales and Marketing:

3. Coordination and Planning:

Plans and manages time and resources for effective coverage of territory, communications, and other responsibilities. Adhere to all budget guidelines.

4. Administration:

5. Leadership:

Candidate will exhibit leadership with accounts, prospects and peers. Accepts direction and assumes leadership as appropriate. Asserts ideas and persuades others to action, builds collaboration among team members to address relevant customer/industry issues. Provides direction on priorities and develops a shared vision that stimulates needed changes plus clarifies roles and responsibilities. Position may occasionally be involved with training and mentoring other sales representatives, usually as a co-facilitating role.

6. Development:

Continuously expected to learn and improve skills relative to the market, products, and applications.

• The job also requires performing other duties as assigned.

Basic/Minimum Qualifications:

• Bachelor's Degree or higher (completed and verified prior to start) from an accredited university

OR

• High School Diploma and eight (8) years of safety or industrial sales experience in a private, public, government or military environment

AND

• Current, valid Driver’s License.

Preferred Qualifications:

• Safety Industry experience, Personal Protective Equipment

• Selling through Industrial Distribution experience

• Selling into end user companies experience

• Competent in utilizing selling skills

• Strong organizational skills, while working independently

• Effective time & territory management skills

• Strong use of Personal Computer software, and on-line sales support systems

• Experience with listed personal safety product categories.

• Bilingual- English/Spanish strongly preferred.

Monterey, San Benito, Fresno, Kings, Kern, Tulare Inyo, Counties in California and Esmeralda, Nye, Lincoln and Clark Counties in Nevada

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Job Summary:

The person hired for the position of Sales Representative – Northwest & Central Washington will be responsible for covering the assigned territory, establishing/building/managing relationships with end users, and distributors, by representing the entire PSD product portfolio (Respiratory, Hearing, Protective Eye Wear, Fall Protection, Protective Clothing, Welding, and Head & Face). Rep will be expected to achieve sales objectives by providing sales coverage of accounts within assigned territory.

Position intended for individuals experienced in sales and who have demonstrated effective use of selling skills and have consistently achieved or exceeded forecast over a sustained period of time. Primarily, manages sales territory with periodic supervision and assistance. When necessary, receives assistance in handling situations which require either greater or different experience or knowledge.

Major Duties and Responsibilities:

1. Establishment and Achievement of Objectives:

2. Sales and Marketing:

3. Coordination and Planning:

Plans and manages time and resources for effective coverage of territory, communications, and other responsibilities. Adhere to all budget guidelines.

4. Administration:

5. Leadership:

Candidate will exhibit leadership with accounts, prospects and peers. Accepts direction and assumes leadership as appropriate. Asserts ideas and persuades others to action, builds collaboration among team members to address relevant customer/industry issues. Provides direction on priorities and develops a shared vision that stimulates needed changes plus clarifies roles and responsibilities. Position may occasionally be involved with training and mentoring other sales representatives, usually as a co-facilitating role.

6. Development:

Continuously expected to learn and improve skills relative to the market, products, and applications.

• The job also requires performing other duties as assigned.

Basic/Minimum Qualifications:

• Bachelor's Degree or higher (completed and verified prior to start) from an accredited university

OR

• High School Diploma and eight (8) years of safety or industrial sales experience in a private, public, government or military environment

AND

• Current, valid Driver’s License.

Preferred Qualifications:

• Safety Industry experience, Personal Protective Equipment
• Selling through Industrial Distribution experience
• Selling into end user companies experience
• Competent in utilizing selling skills
• Strong organizational skills, while working independently
• Effective time & territory management skills
• Strong use of Personal Computer software, and on-line sales support systems
• Experience with listed personal safety product categories.
• Bilingual- English/Spanish strongly preferred.

Whatcom, Skagit, Snohomish, Chelan, Kittitas, Grant, Douglas, Okanogan, Counties in Washington.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

The Impact You’ll Make in this Role

As a Sales Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Effectively managing assigned territory, working towards sales goals and establishing self-directed sales coverage with manager's assistance
• Demonstrating and training internal and external customers on product knowledge, applications, systems and procedures
• Representing our products and services to Distributors, Graphic Manufacturers and Brand Owners
• Exhibiting guidance with accounts, prospects and peers through acceptance of both direction and leadership as appropriate

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
• Five (5) years’ sales of experience in a private, public, government or military environment
• Current, valid Driver’s License.

Additional qualifications that could help you succeed even further in this role include:

• Distribution channel sales experience
• Good presentation skills; comfortable presenting to large groups
• Excellent computer skills, MS Office: PowerPoint, Excel, Word; SalesForce
• Ability to travel at least 25% with some overnights and weekends as necessary
• Automotive film experience

Work location:

• Remote - Southwestern region USA

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

What you will accomplish:

• Devote yourself to ensuring customer satisfaction

• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

• Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department

• Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone

• Build strong feedback loops between customers and internal teams to continually improve customer experiences

• Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume

• Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

What you will bring:

• 2+ years of technology customer support experience with exceptional customer service skills

• Technology or automotive industries experience

• Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications

• Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach

• Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills

• Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred

• Bachelor’s degree or equivalent a plus

Where & When You Will Work:

• Remote Hybrid - must be based in Jacksonville FL

• Remote four days per week - must be in office Wednesdays, and available for periodic (likely quarterly) in-office meetings. Office location is Southside Estates neighborhood of Jacksonville FL.

• Working Schedule: Monday - Friday, 9:00am - 5:00pm EST

The base pay range for this position is expected in the range below: