Computer Repair Technician jobs

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Analyzing wire instructions to successfully repair complex wire payments
• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
• Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
• Ability to navigate multiple processing applications during research and exception processing
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum of 1 year experience with Wires or research and analysis experience in a production environment
• Ability to multitask using various systems/applications
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Strong ability to work both independently and collaboratively
• Excellent communication/organizational skills
• Proficient work experience with Microsoft Office Suite, especially Excel.
• Schedule is Monday - Friday 11am - 8pm
• Overtime as needed

Desired Qualifications:

• Knowledge with any of the following software is a plus: WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT
• Working knowledge of payment investigation systems
• Financial industry experience
• Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

What We Offer

Swing

Key Responsibilities

• Performs complex electro-mechanical technical functions and activities such as design, test, checkout, fabrication, modification, troubleshooting and assembly of electronics and electro-mechanical systems, experimental design circuitry, prototype models, specialized test equipment, tools and test fixtures.
• Tests and troubleshoots system level and component level problems in electrical and mechanical systems and sub-systems with minimal supervision. Assignments require solution of difficult problems by application of technical knowledge. May perform more complicated or complex new system and NPI installations and field upgrades.
• May work from limited or no documentation. Investigates, compiles data, documents and recommends changes using applicable reporting process to enhance product performance.
• Compiles logbooks and test procedures documentation utilizing good writing skills. Assists in revising, developing and implementing documented procedures. Writes complex technical reports and test procedures.
• Performs mechanical, electrical, pneumatic & vacuum and process testing on AMAT platforms to Engineering and Manufacturing documentation and specifications.
• Observes all safety standards. Maintains a secure, safe, clean and healthy work environment. Attends required health and safety training and follows safety and security policies, procedures and practices. Promptly reports accidents, injuries, safety hazards, or emergencies to supervisor or Safety dept. Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly. Actively strives to prevent accidents and injuries.
• Requires full understanding of the company's manufacturing and/or engineering processes, as well as excellent interpersonal and communication skills to effectively interface acrossdepartmental/functionallines. Provides management with technical input in order to correct problems both at the system level and in the manufacturing process.
• Provides training to lower level Engineering Technicians. Recognized as technical resource for a particular platform or product. Highly proficient at troubleshooting and resolving issues. Effective at providing standard work and workmanship skills training. Works closely with Engineering in the development of procedures and documentation for NPI. May serve as a "Quality Lead".

Functional Knowledge

• Has developed advanced specialized expertise within aanalytical/scientificarea to perform the most complex work
• Experience with PVD , CVD, and or Etchis required.

Business Expertise

• Has a good understanding of how related teams coordinate their efforts and resources to achieve objectives

Leadership

• May act as a lead for the team, may allocate work and provide subject matter guidance to more junior team members

Problem Solving

• Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent

Impact

• Impacts the effectiveness of own team and closely related teams

Interpersonal Skills

• Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others

Being the cybersecurity partner of choice, protecting our digital way of life.

Key Responsibilities

• Technical Strategy & Process Development:
  • Lead the development of design for serviceability and repair guidelines for new products, ensuring service requirements are incorporated early in the design phase.
  • Create and document comprehensive repair procedures, test plans, and troubleshooting guides for technicians.
  • Develop and implement training programs to enable the repair team to execute complex repairs accurately and efficiently.
• Engineering Change Management:
  • Manage the implementation of all service-related engineering changes, ensuring seamless integration into the repair workflow.
  • Develop and execute validation plans to confirm that product changes meet all service and repair requirements.
  • Coordinate with cross-functional teams to manage part availability and disposition for new and revised components.
• Problem-Solving & Continuous Improvement:
  • Conduct in-depth analysis of product failures and repair data to identify systemic design or manufacturing issues.
  • Provide actionable technical feedback and recommendations to design, test, and manufacturing teams to improve product reliability and serviceability.
  • Lead root cause analysis efforts on complex technical issues, driving them to resolution.
• Cross-Functional Leadership:
  • Collaborate with engineering, manufacturing, and supply chain teams to optimize the entire product lifecycle from design to end-of-life service.
  • Serve as a subject matter expert, providing technical guidance to technicians and management.
  • Influence and drive key technical decisions by presenting clear data and technical documentation.

Your Experience:

• Bachelor's degree in Engineering (e.g., Electrical, Mechanical, Industrial, or a related field).
• 8+ years of experience in a technical role, such as hardware, test, or manufacturing engineering.
• Proven expertise in technical problem-solving and root cause analysis for complex systems.
• Demonstrated experience in process development and documentation.
• Experience managing engineering change processes within a product lifecycle.
• Excellent technical writing and communication skills, with a track record of creating clear, comprehensive documentation and training materials.
• Proven ability to work cross-functionally and influence technical teams without direct authority.
• A strong passion for understanding and improving how products are serviced.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $109000 - $177000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.

Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Applies basic analytical skills or scientific methods or operational processes to perform straightforward activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Uses standard operating procedures or scientific methods to guide own work and solve standard problems

Impact

• Impacts own work

Interpersonal Skills

• Uses communication skills to exchange information

What you’ll achieve

As a, you’ll deliver enterprise class hardware, made up of a wide range of cutting-edge technologies, to dozens of product lines and thousands of customers. You’ll be exposed to all aspects of hardware and systems engineering working closely with firmware, mechanical, power and thermal engineers. You’ll work in a fast-paced environment with a team of highly skilled engineers providing both support and guidance. It is a team fueled by collaboration and a company deeply committed to integrity and responsibility.

You will:

• Author and coordinate the creation of design guides and specifications for new designs as well as drive architectural direction for next generation devices/platforms and ensure feasibility of concepts for these products
• Work closely with Original Design Manufacturer (ODM)/Joint Design Manufacturer (JDM) partner to execute a design against the specified architecture, review the design and validation results
• Set standards and determine design targets for the product (cost, performance, reliability, etc.) are feasible through proper design choices, component selection and/or supplier selection
• Collaborate across all disciplines (hardware, software, mechanical, manufacturing, procurement, etc.) to ensure product requirements are being implemented to meet program goals
• Possess excellent communication skills to discuss requirements and provide technology updates to multiple Dell Technologies product groups and development teams

Essential Requirements:

• Proficiency in hardware design, analysis and debugging of complex printed circuit boards along with an understanding of the power, mechanical and thermal infrastructure around them
• Experience in computer architecture and designing with high-speed Interfaces such as Peripheral Component Interconnect Express (PCIe), Double Data Rate (DDR) and Ethernet
• Strong background in electrical or computer engineering and a solid understanding of server architecture
• Experience leading cross-functional engineering teams

Desirable Requirements:

• Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
• BS or MS in Electrical or Computer Engineering

This role fills these responsibilities:

Cultivate customer engagement: Enable customer first technical engagement to ensure Intel products deliver features, requirements, and execution to delight our customers.

Ensure compliance: Oversee program performance against regulatory and internal standards and ensure timely reporting and review.

Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

• MS degree in Computer Engineering, Computer Science, Electrical Engineering, or equivalent.
• 15+ years' experience in computer silicon architecture, security, or related roles;
• 8+ years in senior leadership positions managing global teams and operational programs

Preferred Qualifications:

• Familiarity security and privacy technologies and standards
• Understanding of Security Development Lifecycles (SDL)
• Knowledge of computer architecture (CPU, SoC, chipsets, BIOS, Firmware, Drivers, and others)
• Working knowledge of hardware or software architecture and design
• Strong communication and influence skills to inform and influence a variety of internal and external audiences including customers, architects, managers, and developers

Weoffer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Analyzing wire instructions to successfully repair complex wire payments
• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
• Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
• Ability to navigate multiple processing applications during research and exception processing
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum of 1 year experience with Wires or research and analysis experience in a production environment
• Ability to multitask using various systems/applications
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Strong ability to work both independently and collaboratively
• Excellent communication/organizational skills
• Proficient work experience with Microsoft Office Suite, especially Excel.
• Schedule is11pm to 8am
• Overtime as needed

Desired Qualifications:

• Knowledge with any of the following software is a plus: WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT
• Working knowledge of payment investigation systems
• Financial industry experience
• Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking