Commission Analyst jobs

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As an IT Business Analyst, you will be the strategic force transforming our Customer Support operations through AI, focusing on maximizing efficiency and delivering proactive service via our core platforms.

• Architect Intelligent Case Management: Deliver an AI-powered framework built on SFDC Service Cloud and Omnichannel that optimizes the entire support lifecycle, specializing in intelligent case routing and maximizing case deflection through enhanced customer self-service.

• Accelerate Operational Responsiveness: Drive significant efficiency improvements and reduce feature time-to-market by embedding AI into core SFDC workflows, maximizing the value of our support technology stack.

Your Impact

You will be the functional expert, translating strategic AI goals into actionable requirements and processes, primarily focused on Salesforce Service Cloud.

• AI-First Support Strategy & Roadmap: Define, champion, and execute a forward-looking roadmap for IT Customer Experience (CX) products, prioritizing AI to create predictive, proactive, and personalized support experiences.

• SFDC Functional Ownership & Design: Own the complete product functional lifecycle from ideation to delivery, crafting precise requirements for Salesforce Service Cloud features like case routing, case deflection, and self-service portals.

• KCS, Knowledge & Self-Service Optimization: Lead functional design around Knowledge-Centered Service (KCS) adoption, integrating AI to enhance knowledge health, drive customer self-service, and improve case deflection rates.

• Customer Journey Mapping & VoC Integration: Utilize advanced analytics and Voice of the Customer (VoC) data to perform customer journey mapping. Manage the feedback loop with engineering to inform design and prioritize permanent root cause fixes.

• Cross-Functional AI Orchestration: Bridge business needs with R&D, IT Architecture, and engineering. Drive the successful integration of AI models (e.g., for case classification) with core systems, especially Omnichannel routing logic, to deploy intelligent solutions.

• Predictive Analytics & Proactive Solutions: Leverage machine learning insights from CRM data to identify case trends, proactively prioritizing fixes, and influencing the product backlog to prevent future issues.

• Define AI Success Metrics & Optimization: Establish and monitor comprehensive success criteria and functional metrics for AI features within the SFDC environment, including model performance, data quality, case deflection rate, and process ROI.

Your Experience

• 10+ years of business analysis or product management experience in IT CX, with a demonstrated focus on implementing and optimizing AI-powered solutions.

• Bachelor’s or Master’s degree in Computer Science, Business, or a related field with a strong understanding of AI/ML concepts and their application. MBA degree is a plus.

• Deep expertise in Salesforce Service Cloud and Omnichannel routing and configuration, specifically in optimizing case deflection and customer self-service channels.

• Proven experience defining requirements for: AI-driven Case Management Systems (SFDC), Omnichannel Optimization, and intelligent Predictive Support Modeling.

• Robust technical aptitude with a deep understanding of software development lifecycle, cloud-native architectures, and data requirements for machine learning platforms.

• Exceptional communication and presentation skills, with the ability to articulate complex AI product requirements and functional designs to diverse audiences.

• Proficiency in Agile/Scrum methodologies, with experience leading refinement sessions and collaborating with engineering teams.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $126000- $205500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are seeking a Principal Business Analyst with an AI first mindset to drive requirements, development, and deployment of our critical Configure, Price, Quote (CPQ) system for Palo Alto Networks (PANW)Sellers, Partners and Distributors. In this role, you will be responsible for driving digital transformation utilizing cutting edge AI technologies to help us scale our Sales, Services Implementations with Sellers, Partners and Distributors.

Your Impact

• Requirements Gathering and Analysis

  • Elicit, analyze, and document business requirements from stakeholders using various techniques such as interviews, workshops, and documentation review leveraging AI powered tools to extract key insights.

  • Conduct thorough analysis of business processes, workflows, and systems to identify areas for improvement and opportunities for AI / Agentic solutions

  • Translate business requirements into clear and detailed functional specifications, user stories, and use cases for IT projects

• Solution Design and Validation

  • Work closely with product managers, architects, developers, and cross functional IT teams to design, innovate and validate technology solutions that meet business requirements and align with architectural standards

• Testing and Quality Assurance

  • Work with QA/QE function to develop and execute test plans, test cases, and test scripts to validate system functionality, performance, and usability against business requirements - where applicable, work with QA/QE to automate test cases for regression testing

  • Collaborate with stakeholders to conduct user acceptance testing (UAT) and ensure that technology solutions meet business expectations and quality standards

  • Facilitate defect triage and resolution, working closely with development teams to address issues and ensure timely delivery of high-quality software releases

• Stakeholder Communication and Relationship Management

  • Serve as a liaison between business and IT teams, facilitating effective communication, collaboration, and alignment throughout the project lifecycle

  • Build and maintain strong relationships with business partners, understanding their needs, priorities, and challenges to effectively advocate for technology solutions that drive business value

  • Provide regular updates and status reports to stakeholders, project teams, and management, highlighting progress, risks, and opportunities for improvement

Your Experience

• Minimum 8 years of experience in business analysis or a related field

• Bachelor's Degree in business administration, computer science, engineering, or an equivalent combination of skills, training, and experience - Master's degree preferred

• Knowledge and experience with Salesforce CPQ is a must.

• Experience driving innovative solutions using AI

• Knowledge of the Q2C quote to cash) process is preferred

• Advanced analytical skills and a track record of driving analysis for new, innovative, and disruptive products

• Extensive experience working with and guiding cross-functional teams in a high technology company

• Advanced data analysis and visualization skills is required

• Experience with different requirement gathering techniques (e.g., workshops, interviews, user stories, use cases)

• Outstanding written and verbal communication skills, with the ability to present complex information to various audiences

• Exceptional leadership and mentoring abilities

• Strategic thinking and problem-solving skills

• Ability to influence and drive consensus across multiple stakeholders

• A proactive, self starter with a results-driven attitude and an ability to thrive in a fast-paced environment

• Must be in SF bay area to be onsite 3 days/week

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $150,000 - $200,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Job Description:

Intermediate SOC Analyst (L2)

Key Responsibilities:

• Monitor and analyze security alerts from SIEM, EDR, and other security platforms to identify potential threats.
• Perform in-depth investigation of suspicious activity, correlating data across multiple sources to determine scope and impact.
• Lead the resolution of low to moderately complex security incidents, including containment, eradication, and recovery actions.
• Escalate confirmed incidents to L3 analysts or incident response teams with detailed documentation and recommendations.
• Support containment and remediation efforts during active incidents.
• Conduct initial root cause analysis and contribute to post-incident reviews to identify gaps and improve future response efforts.

• Leverage threat intelligence, behavioral analytics, and contextual data to enhance detection, investigation, and resolution capabilities.
• Collaborate with detection engineering teams to develop, test, and tune detection rules and use cases.
• Perform basic malware analysis, log correlation, and network traffic inspection to support incident resolution.
• Maintain up-to-date knowledge of the threat landscape, including attacker tactics, techniques, and procedures (TTPs), and apply this knowledge to improve incident handling.

• Work closely with IT, OT, and business units to validate alerts, gather context, and coordinate incident resolution efforts.
• Document investigation steps, findings, and resolution actions in a clear, structured, and timely manner.
• Participate in SOC shift rotations to ensure 24/7 monitoring and rapid response to security events.
• Contribute to the continuous improvement of SOC processes, playbooks, and knowledge base, with a focus on enhancing incident resolution workflows

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires
(at a minimum) the following qualifications:

• Bachelor’s degree in Cybersecurity, Information Technology, or Computer Science (completed and verified prior to start)
• Two (2) years of experience in a SOC or cybersecurity operations role in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Effective communicator with the ability to document investigations and collaborate with cross-functional teams
• Certifications such as CompTIA Security+, CySA+, or GCIH

• Proficiency in analyzing alerts from SIEM, EDR, and network monitoring tools
• Familiarity with threat intelligence, basic malware analysis, and log correlation techniques
• Understanding of common attack vectors, threat actor behaviors, and frameworks like MITRE ATT&CK
• Strong analytical and problem-solving skills with attention to detail
• Experienced in triaging and investigating security alerts across SIEM, EDR, and network platforms
• Skilled in correlating data from multiple sources to identify and escalate confirmed threats
• Proficient in supporting incident response efforts and conducting initial root cause analysis
• Strong understanding of threat intelligence and its application in operational workflows
• Effective communicator with the ability to document investigations clearly and collaborate across teams
• Committed to continuous learning and development in threat detection and response
• Analytical thinker with a proactive approach to identifying and mitigating risks
• Reliable team player in a 24/7 SOC environment, contributing to operational excellence

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Production Planning Analyst

The Impact You’ll Make in this Role
As a Production Planning Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Schedules procurement and manufacturing for a specified group of products. Reviews material flow parameters such as order quantity, lot size, make cycle frequency, replenishment interval, and recommends appropriate levels to support the business/customer requirements.
• Manages raw material and semi-finished inventory buffer quantities. Monitors and reports capacity requirements, special order and stock service levels. Continuously works to improve the planning and scheduling process.
• Identifies ways to improve customer service, inventory investment, and supply chain efficiency to achieve measurable results; participates in implementation.
• Lead cross functional projects across the business to effectively drive change in service, cost, and inventory. Develops and maintains operating rhythms to ensure smooth supply chain operations, aligning supply with
• Identifies and leads projects that improve supply chain speed and inventory investment. Review and reports on project progress with management.
• Works closely with the business unit to understand customer requirements and forecasts. Works closely with manufacturing to ensure alignment to business requirements by setting and maintaining sufficient inventory levels and lead times.
• Actively manage working and non-working inventories in assigned businesses to maintain compliance and achieve inventory investment targets.
• Utilize Supply Chain tools and processes such as SAP, EWM, Power BI. Utilize Lean Six Sigma methodologies to improve service, inventory turns, and non-working inventory Utilize Supply Chain parameter management tools to optimize planning parameters (safety stock, lot size,EOQ, Loop & Supermarket, lead time demand.
• Maintains relevant planning master data and supports new product introduction and phase-in phase out material business processes, and associated change management processes.
• Provides a high degree of planning analysis to support decision making. Publishes and presents service and inventory metrics and results.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution.
• Three (3) years of experience in supply chain, transportation, logistics, manufacturing, production, and/or customer service in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• APICS (American Production and Inventory Control Society) CPIM certification is preferred. If not
  complete at the time this position is assumed, the certification will become part of the employee
  professional development plan as agreed between management and the employee.
• Proficient in Microsoft office – Excel, PowerPoint, Word
• Experience with Manufacturing Execution and/or Planning System (e.g. SAP)
• Six Sigma Green Belt project experience and/or certification
• Experience in Lean Scheduling or Lean Manufacturing
• Experience with Microsoft VBA Macros, SQL, MS Cloud Apps (e.g. Teams, SharePoint, Power BI).

Work location:

• Monroe, North Carolina, USA

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will be responsible for engaging with PANW business leaders and ensuring that we communicate a cohesive strategy and story to analysts who cover these areas of our business. You will be managing high ROI outreach programs focused on strategic engagement and developing long term relationships with the industry analyst community across the globe. You will act as a key strategic advisor to PANW’s business, driving valuable insight, guidance and feedback back into the business to help inform strategy, business and marketing decisions. You will manage the accuracy of PANW position in key analyst research reports.

Your Impact

• Act as a strategic adviser to the business, driving valuable insight, guidance and feedback back into the business

• Form strong relationships with cybersecurity analysts as well as those with broader influence

• Work closely with key internal and external stakeholders to design and deliver programs that maximize influencer and customer awareness, consideration and recommendation of strategy, products and services globally

• Influence the creation, definition, and inclusion in new markets

• Manage analyst evaluation research cycles to drive accurate representation of corporate strategy and vision in the market

Your Experience

• 8+ years in Analyst Relations - preferably in Cybersecurity, but not required

• Deep experience in managing analyst evaluative reports

• Hands-on approach, ability to execute swiftly

• Impeccable executive presence and strong influencing skills

• Strategic thinking and problem-solving skills

• A team player that brings creativity to our collaborative culture

• Experience managing cross-functional teams in a fast-paced environment and the ability to manage multiple projects and priorities

• Strong analytical ability to assess research relevance

• Understanding and affinity for technology and a motivation to learn product details

• Strong work ethic, integrity and organizational skills

You will be a key member of the Global Analyst Relations Team, alongside peers aligned to the priorities of Palo Alto Networks, and reporting into the Senior Director of Global Analyst Relations. You will work closely with key internal and external stakeholders to develop and deliver programs that maximize influencer and customer awareness, consideration and recommendation of Palo Alto Networks strategy globally across our portfolio.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) is expected to be between $148,000 - $241,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

What you will accomplish:

What you will bring:

The base pay range for this position is expected in the range below:

Are you excited to:

• Develop and maintain sanctions systems, understanding their operations and alignment with the sanctions risk appetite.

• Drive sanctions screening re-calibration.

• Define and drive sanctions screening requirements in collaboration with the product management team.

• Assist the business in identifying and understanding Sanctions risk exposures.

• Analyze business data to identify trends and assess potential Sanctions risks.

• Review escalations from ongoing screening processes for Sanctions nexus.

Qualifications:

• 2+ years of compliance experience in fin-tech, start-ups, technology, or emerging financial services, 5+ Sanctions program experience.

• Material experience with sanctions screening tool requirements, testing, calibration, and documentation.

• Knowledge and experience with OFAC and non-US Sanctions laws, regulations, and compliance requirements (including reporting and record retention).

• Strong organizational skills with project management experience.

• Ability to thrive in a fast-paced, dynamic, and time-critical environment.

• Strong interpersonal, analytical, and problem-solving skills.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

The base pay range for this position is expected in the range below: