Client Service Associate jobs

The position reports to the Global Industry Strategy & Execution Lead. This is a permanent role.

Your key responsibilities

• Connect and collaborate: Be ‘the glue’ driving close connectivity and collaboration across the Sector, Super Region (SR), and Service Line (SL) teams and ensure alignment with global and SR enablement teams. Cultivate community engagement with the GCSPs that supports a view of client demand and buy in of prioritized accounts to drive growth of the Sector.
• Drive growth of Strategic and Premier Accounts: Work closely with GCSPs of the strategically important accounts in driving solutions and campaigns to fuel growth, while converting opportunities to wins for replication by strengthening relationships and working closely with SL and Region Account / Pursuit teams.
• Facilitate and drive execution: Support the shaping of the vision and ambition for the Sector in collaboration with the Global Sector Leader (GSL), SR Sector Leaders and SL representatives and drive end to end execution; Support the activities of the Sector Board ensuring disciplined and impactful board management. Understand and monitor macro-trends for the Sector and orchestrate the strategic planning cycle to drive growth, support prioritization and timely deployment of solutions, accounts and capital.
• Go-to-Market & ‘Big Bet’ Activation: Support GtM and operations teams to ensure effective delivery of the GtM strategy and execute Sector big bets and alliance initiatives. Involved in supporting capital allocation ensuring investments are prioritized against the Sector strategy to drive growth.
• Brand & Market Reputation: Jointly support with BMC and Insights, the right market reputation for the Sector including sector analyst relations and foster relationships with external parties to support EY’s strategic positioning within the Sector.

Skills and attributes for success

Ideally, you’ll have the ability to:

• work through high levels of stakeholder complexity, ambiguity, conflict and with abstract concepts
• identify innovative alternatives, digging into issues to surface core pain points
• Create and drive a project plan, and direct action with tact and diplomacy
• drive a program of work from start to finish
• easily shift between abstract strategic discussions and operational detail
• build trusted relationships and collaborate across dimensions of matrix

What we look for

• Bachelor’s/University degree or equivalent qualification required
• 10+ years current experience with EY or Global Professional Services firm track record
• As the job involves responding to clients' needs and varying time zones, flexibility to work extended hours

Our global tax professionals deliver connected services across disciplines, helping clients navigate change and make informed decisions. Using advanced technology and deep expertise, we support planning, compliance, and strategy across six sub-service lines. If you're committed, thorough, and experienced in international tax, we’d love to hear from you.

Join our GCC-based tax team as an experienced transfer pricing specialist, where you'll work in a professional, client-focused environment on exciting projects. We offer flexibility and autonomy, allowing you to shape your workday while contributing to impactful solutions.

Your key responsibilities

You'll play a key role throughout the project lifecycle, translating data into insights and building strong client relationships across industries. You'll also lead multiple transfer pricing engagements and contribute to high-quality tax planning services.

Qualifications & Experience

• Minimum of 3+ years' experience in a similar role – either from another audit house or an in-house transfer pricing section
• An understanding of complex transfer pricing concepts and broad exposure to transfer pricing issues
• Strong organizational, analytical and verbal/written communication skills
• Professional and educational qualifications are Master of Science (MSc) in Business Administration and Commercial Law, Master of Science (MSc) in Business Administration and Auditing or Master of Laws

Ideally, you’ll also have

• Proficiency in Arabic
• A consistent record of excellence in a professional services environment
• Existing transfer pricing experience

Your Key Responsibilities

• Effectively lead and motivate service delivery center team who support technology consulting engagements and provide technical leadership with the SRC&R service operations and delivery
• Provide guidance and direction to the on-site GPS SRC&R consultants in identifying process improvements, including junior staff members, enhancing existing SRC&R solutions and operating SRC&R processes as required
• Additional responsibilities include support in the following areas:
  • Assess cybersecurity controls, programs and strategies using our proprietary framework and industry frameworks
  • Operate SRC&R solutions based upon engagement defined policies and procedures
  • Cybersecurity measurements and monitoring development and operations
  • Cybersecurity strategy and roadmap development
  • NIST Risk Management Framework and Assessment and Authorization enhancement, operations and governance
  • Cybersecurity focused Supply Chain Risk Management and/or Third-Party Risk management operations, assessment and enablement
  • Cybersecurity process design and re-engineering
• Drive high-quality work products within expected timeframes.
• Monitor progress and manage risk while ensuring stakeholders are kept informed about progress and expected outcomes
• Use knowledge of industry trends to identify engagement and client service issues and communicate this information to the on-site engagement team through written correspondence and verbal presentations.
• Stay informed of current Cybersecurity industry trends relevant to the services being delivered

Skills and attributes for Success

• Working knowledge of security frameworks and standards such as ISO 27001/2, PCI DSS, NIST 800-53, NIST CSF and the cybersecurity laws and regulations such as FISMA
• Ability to produce high-quality work products within expected timeframes
• Leadership experience

To qualify for the role you must have

• Bachelor's degree in a related field
• A minimum of 1+ years of related work experience
• Must be able to obtain and maintain a Secret-level clearance or higher
• Must be comfortable working in-person as needed
• Experience in one or more of the following areas:
  • Cybersecurity assessments
  • IT and cybersecurity policies, standards, procedures and controls
  • Cybersecurity strategies and roadmaps
  • Cybersecurity awareness and training
  • Cybersecurity metrics and reporting
  • Cybersecurity organization design and implementation
  • Cybersecurity and risk management solution design and implementation (e.g. SNOW IRM, Archer GRC, RiskLens, Azure Security Center, etc.)
  • Federal RMF solution operations (e.g eMass CSAM, Xacta, etc.)
  • Cybersecurity and IT architecture experience (e.g. cloud security architect, security architect)
  • Flexibility to travel up to 20%

CISSP, CISM, CISA, CIPT, CIPM, CIPP CRISC or other relevant certification

• Prior experience in a service delivery center or similar environment

You will play a key role in defining and reviewing how Private Equity (“PE”) Fund advisors meet regulatory, tax, and financial statement reporting requirements, using our new, proprietary EY-developed technology platform. Top tier PE fund managers are assessing and onboarding to the EY platform, which brings together investment risk data, transaction, and holdings data into a single platform for workflow management, transparency, and accountability to lower reporting costs and streamline their fund accounting and fund financial reporting processes. Join our team and assist leading PE fund advisors address their most complex reporting and technology challenges.

Your key responsibilities

• Review journal entries and related support documents for quarterly fund valuation entries.
• Review the work of other team members with diverse backgrounds to ensure accuracy and completion according to regulatory reporting policies and procedures.
• Drive high quality work products within expected timeframes and budget. Monitor progress, manage risks, and ensure leadership is kept informed about progress and expected outcomes.
• Resolve any exceptions/negative trends in Reference Data Operations and continuously develop and implement possible solutions to streamline existing processes.
• Bring strong attention to detail, problem solving and critical thinking to ensure work is complete and accurate and escalate issues to leadership when appropriate.

Skills and attributes for success

• Capable of transforming demonstrations into comprehensive written procedures, work aids, FAQs, and other documentation.
• Understands how to structure written content to enhance usability for end users.
• Quickly grasps new processes and can actively collaborate with Subject Matter Advisors and other team members to develop corresponding procedures, ensuring alignment with organizational standards and best practices.
• Actively participates in discussions by posing relevant questions during meetings and demonstrations, seeking clarification from Subject Matter Advisors as needed to enhance understanding and drive informed decision-making.
• Possesses a risk-aware mindset, capable of identifying key risk areas and effectively communicating them to relevant team members, while also playing a proactive role in contributing to their resolution.
• Demonstrates a strong ability to build and nurture relationships with various stakeholders, gathering valuable input and feedback on policies and training initiatives to foster a collaborative environment.
• Detail-oriented, meticulously capturing all aspects of a process and ensuring their incorporation into our procedures and policies, thereby promoting consistency and accuracy across the organization
• Strong interest in gaining expertise in the complexities of private equity and real estate fund accounting, investment accounting, and reporting practices.
• Deliver client requirements in a regulatory driven environment, process improvements, and understand operationally complex fund accounting principles.
• Develop relationships with team members across multiple geographic locations and time zones

To qualify for the role, you must have:

• At least 3 years of work experience in fund accounting operations, fund audit, or a related field within the asset management industry, especially private equity and real estate funds.
• Strong technical writing skills and relevant experience writing accounting policies, procedures, and training materials.
• Ability to run client-facing meetings to gather requirements needed to create new or refresh existing accounting policies.
• Working knowledge of common and complex private equity and real estate fund structures.
• A bachelor’s degree in business, accounting, finance or related discipline
• Analytical skills, especially those related to fund accounting, investment accounting and asset management.
• Strong proven communication skills demonstrated through effective writing and presentations to clients and internal stakeholders.
• Effective leadership, project management, and organizational skills.
• An understanding of financial products and services, including those related to depository institutions, asset management, securities, financial technology, and/or private equity.
• An interest in working in an environment which encourages continuous learning, development and identification of opportunities for improvement of individual and team performance.
• A willingness to travel on an exception basis for client needs.

Ideally, you’ll also have:

• Understanding of risk and controls framework utilized in developing SSAE 18 SOC 1 reports.
• An interest in technical accounting concepts.
• Understanding of fund legal documents (LPA, PPM) and fund structure charts.
• Experience overseeing the work of junior team members including coaching and mentoring

What we look for

You should be flexible and able to juggle multiple responsibilities, including delivery of exceptional quality work to our clients. In addition, you’ll be a motivated self-starter, and will value sharing best practices with your colleagues and leaders.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Plus, we offer:

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.