Client Service Associate jobs

ServiceNow Senior Consultant – HR Service Delivery (HRSD)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.

Your key responsibilities

In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• Performance analytics and reporting experience – certifications are a plus

• Employee Center and Workplace Service Delivery experience – certifications are a plus

• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

Your key responsibilities

As a MSFT Alliance SE, you’ll be responsible for leading the Alliance sales activity by delivering against defined sales and pipeline targets. You’ll build relationships with top priority clients for joint alliance pursuits and drive sales directly in the market. You’ll be a subject matter expert on the alliance program, MSFT powered transformations and solutions and the joint EY-MSFT value proposition. You will have expertise and experience in MSFT technologies, working with the MSFT channel teams on sales & GTM motions, developing/maintaining relevant alliance partner relationships and able to lead pursuits independently through qualification phase if needed. Your time will be primarily focused on external selling, actively engaging with MSFT, your client(s) and EY account and industry leadership

To qualify for the role, you must have

• 12 to15+ years of quota carrying sales experience in professional services, solutions, and technology.
• Direct and MSFT channel sales experience
• Experience selling enterprise solutions to Consumer Products and Retail clients.
• Services sales experience working at Big 4 firm or other GSI.
• Knowledge and expertise across top Microsoft technologies including but not limited to Azure/cloud, Data & AI, cyber and Power Platforms
• Expert client management and relationship skills, strong executive presence, and expertise in influencing without authority.
• Expert knowledge of EY’s Alliances, products and services
• Solid understanding of the marketplace/industry, competitive intel, and target account profiles information
• Strong ability to handle and resolve conflict.
• A University/bachelor’s degree

Ideally, you’ll also have

• Technical IT background and/ or delivery management leadership experience
• Strong coaching and mentoring skills
• Team selling experience.
• Ability to travel.

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $221,410 to $280,070 plus participation in an incentive compensation program applicable to Sales Executives. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $265,650 to $318,290 plus participation in an incentive compensation program applicable to Sales Executives. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

The opportunity

• Guidewire Claim Centre Support with 3 to 6 Yrs

Your key responsibilities

• Guidewire Claim Center Support and Maintenance (Staff 3-6 years)
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
• Manages the Guidewire CC Configuration and Integration.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework, implementation, architecture and components.
• Must have experience in GuideWire Claim Center 9.0 version+
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Should have worked on incident management and problem management.

To qualify for the role, you must have

• Guidewire CC Config
• Gosu Scripting, UI & Data Models
• Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Tomcat and or Web sphere/WebLogic.

Certification:

• Guidewire CC (Good to have)
• ITIL certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Legislative & Regulatory Policy, Assistant Director or Associate Director

As a Legislative & Regulatory Policy Assistant Director or Associate Director, you’ll be responsible for assisting the legislative and regulatory teams within the Office of Public Policy; monitoring, communicating, and shaping legislative and public policy activity. Must have demonstrated experience understanding policy-making processes and ability to develop written content for internal use in a fast-paced, deadline-oriented environment. Also must have strong professional networking and public policy advocacy skills.

Your key responsibilities

• Assists team with development and execution of the EY Office of Public Policy strategy, including engagement with Washington policymakers and other stakeholders.
• Develop subject matter expertise in policy areas critical to the firm, including covering congressional hearings and other related events as warranted.
• Produces written deliverables for internal use and distribution.
• At times, assists EY legislative team and/or EYPAC representative in political activities relevant to the firm’s priorities.
• Responsible for communications distribution channel management.

Skills and attributes for success

• Demonstrated understanding of US congressional and administration policy-making processes, including an understanding of the roles and decision makers in the Executive agencies, the White House, the Senate and the House, as well as the role of think tanks and associations.
• Proven research, writing and editing skills.
• Ability to work under tight deadlines.
• Able to learn and utilize communication tools and techniques available within the firm
• Ability to work with minimal supervision in a fast-paced, deadline-oriented environment
• Receives general supervision and works independently within the area of expertise.
• Must be able to independently monitor events, understand critical points and summarize for distribution within EY.
• Through monitoring of legislative and public policy issues that affect the profession, be able to anticipate policy trends and help formulate advocacy strategies.

To qualify for the role, you must have

• A Bachelor’s degree or equivalent experience
• 8-10 plus years of relevant experience, experience on Capitol Hill, lobbying or regulatory policy for the Assistant Director rank.
• 10-12 plus years of experience years of relevant experience, experience on Capitol Hill, lobbying or regulatory policy for the Associate Director rank.
• Must be able to attend EY and client events some evenings and weekends.
• Ability to work in the EY Washington DC office multiple days a week.

Ideally, you’ll also have

• Financial services policy experience a plus.

What we look for

We’re interested in individuals with an inquisitive and agile mind and a broad and extensive knowledge of public policy. If you’re aiming to develop and implement policy strategy and influence change, all while developing your own career, this role is for you.

Your key responsibilities

• You are responsible to provide leadership, functional knowledge and configuration skills to build EY Proprietary applications on top of SAP products.
• Responsible to deliver in a hybrid systems environment – primarily SAP On-Prem products, SAP Cloud Platform and SAP Cloud products.
• Responsible to deliver in the Agile process as part of a stable team.
• You are also expected to engage with partners and service providers to clarify any open operational or technical questions, reporting to the EY CT SAP Domain product management function.

Skills and attributes for success

Ideally, a Person with 3+ years of experience in SAP FI/CO and knowledge/experience in S/4HANA Public Cloud Finance having expertise in Implementations, Rollout, Upgrade and Support Projects in SAP ECC and SAP S/4HANA. You will also be:

• A team player with strong analytical, communication and interpersonal skills
• Constantly updating yourself about new offerings from SAP as well as market conditions
• A winning personality and the ability to become a trusted advisor to the stakeholders

To qualify for the role, you must have

• Experience in requirements gathering, User Story creation and grooming, blueprint preparation, system configuration, testing, cutover, Go-live and operations.
• Work experience in relevant SAP Financial Services consulting services engagements or business environments
• Strong work experience in SAP FI/CO, S/4HANA Private Cloud - Finance and SAP S/4HANA Public Cloud - Finance through multiple E2E implementations
• Strong experience in SAP New GL, AR, AP, AA, Basic CO, Banking, BCM, and FSCM
• Understanding of integration points with the SD, MM, and FI/CO modules
• Experience in Banking and Cash Management
• Cost Center, Profit Center, Investment Management, Internal Order Accounting experience
• Product Cost Planning, Budget Planning and Forecasting experience
• Financial Planning and Analysis
• Accounting and Financial Close
• Data Migration with Migration Cockpit
• Financial Operations
• Education: Accounting and Finance (MBA/M. Com/CA/ICWA) or Engineering

Ideally, you’ll also have

• Knowledge of SAP technologies for both On-Prem and Cloud offerings from SAP
• Understanding of application integration potential across SAP offerings
• Knowledge of SAP Industry Solutions
• Education in business management will be helpful

What we look for

• Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

As Engineering Portfolio Leader your responsibilities will be defining, designing, implementing and operating world-class products for EY and our Clients.

In this role, you will partner with product management to set the vision, strategy and execution for a portfolio that will support yearly revenue in excess of US$40B.

Your key responsibilities

• Build, manage and lead a global team of over 100 passionate engineers as part of the broader EY Engineering team
• End-to-end delivery of a portfolio of Products in partnership with Product Management within agreed targets (on-time, on-budget) and standards
• Manage an overall budget (P&L) in excess of $XM (inc. hosting charges)
• Design, Develop and Operate multi-tenant, global, scalable & highly available Products following the agreed Engineering Operating Model
• Optimize ROI for development and ongoing operations costs of portfolio
• Drive awareness, adoption and reuse of platforms across CT, EY and external partner ecosystem
• Support, measure and continuously improve product availability through Site Reliability Engineering foundational practices (SRE, DraaS)
• Implement DevOps Practices and establish Site Reliability Engineering capabilities across all Products
• Advise and implement technology and platform strategy and standards for Client Technology in collaboration with technology teams across EY
• Advise and implement technology, platforms and development standards as part of Engineering Leadership
• Scout the technology landscape for emerging technologies, patterns and solutions to benefit EY or our Clients
• Drive an engineering culture that attracts and retains the best talent

Other Client-Facing Activities

• Collaborate with technology teams across EY Service Lines, being a thought leader and strategizing with the Client facing teams on implementation of global scale projects, including but not limited to migrations and build out of large-scale solution deployment.
• Participate in client pursuits as the lead representative for EY in the platform and cloud space

Skills and attributes for success

• Balanced experience in managing a delivery organization while having hands-on software development experience
• Expert in driving full product development and software development lifecycle including definition, design, development and operations of globally distributed and scalable cloud-based products
• Expert understanding of software engineering concepts such as: multithreading, data structures, algorithms, design patterns, high performance and scalable components
• Expert knowledge of Application and Infrastructure architectures including non-functional aspects like performance, scalability, reliability, availability etc
• Expert knowledge of software and product development practices and tooling (incl. coding, coding standards and reviews, source control, testing, debugging, build, deployment and operations)
• Deep knowledge on modern multi Cloud (on-prem and public) platforms and infrastructures, Cloud Native application product architectures based on PaaS. SaaS and IaaS services
• Delivering integrated IT operations services across complex multi cloud environments (On-Prem, Azure, Google, AWS) meeting agreed to SLAs
• Technical leadership across infrastructure, networking and platform technologies supporting a diverse application product portfolio (IaaS, PaaS, SaaS)
• Leadership qualities include developing teamwork and trust, exhibiting respectful transparent communication, exemplifying collaboration both with peers and clients and leading positive change that fosters diversity and inclusiveness
• Experienced with managing large IT budgets, driving productivity, quality and cost efficiencies
• Technical leader providing vision, strategy and execution for modern application and infrastructure operations organizations.
• Skilled at creating efficient and modern organization operating models, process and structure supporting shift to Agile, DevOPS and SRE delivery practices.
• Customer centric leader with a sharp focus on delivering significant business value across diverse set of IT and Business stakeholders
• Fiscally responsible budget management and financial control, driving productivity, quality and efficiencies.
• Regular international and domestic travel. Reasonable extension of the working day should be expected commensurate with the needs to fulfil the obligations of the role

Engineering Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of engineers. You will lead your team to shape and deliver a portfolio of products

• Manage a software engineering team that builds, designs, implements and maintains a portfolio of software products and related services.
• Set goals, strategies, budgets, and oversee deployment of large-scale projects across multiple sites.
• Manage robust and scalable systems in order to get ahead of the exponential demand.
• Influence and establish best engineering practices through solid design decisions, processes and tools.
• Provide leadership for engineering standards inside EY and manage collaboration with cross-functional Engineering teams to streamline and improve adoption of software platforms.
• Act as Engineering Leadership provide technical governance across all Engineering products

To qualify for the role, you must have

• Degree at university level
• English language skills - excellent written and verbal communication
• 15+ years in business, prior work in industry, technology or a professional services firm
• 5+ years’ experience in managing senior staff and offshore teams
• Understanding of IT life cycle: pipeline, resource, demand, project delivery, financials
• Outstanding self-management, influence management, information presentation and interpersonal communication