Chief Technology Officer jobs
Forter Chief Merchant United States, Oregon
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What you’ll be doing:
- Be the Authentic Voice of the Merchant: Serve as Forter’s chief ambassador and thought leader in the commerce community. Participate in market events, including conferences, trade shows, and regional activations, as a credible, respected peer to our customers and prospects.
- Influence and Educate the Market: Play a critical role in delivering thought leadership and education to target audiences and the market at large in partnership with the VP of Growth and VP of Market Strategy.
- Cultivate C-Suite Relationships: Leverage your network and expertise to open doors and build trusted relationships with C-suite executives and senior leaders within our customer and prospect organizations.
- Build a Thriving Customer Community: Architect and lead our market community development strategy, creating forums and programs that foster engagement, knowledge-sharing, and loyalty among our customer base.
- Drive Our Referral and Reference Engine: Partner with your team to identify and nurture reference-ready customers, and build a scalable program that generates a significant volume of high-quality, referral-based pipeline.
- Lead the Customer Advocacy & Engagement Team: Manage and mentor the Senior Director of Customer Advocacy and Engagement, guiding the team's execution of world-class Voice of the Customer (VoC) and advocacy programs.
- Partner to Accelerate Growth:
- Collaborate with the VP of Growth to strategically infuse the customer voice into demand generation, growth, and partner marketing activations.
- Work alongside the VP of Market Strategy to bring powerful customer stories and proof points into our product marketing, PR initiatives, and brand campaigns.
- Serve as an essential partner to the Sales organization , helping to integrate customers and the merchant perspective directly into our sales motion to build credibility and accelerate deals.
- Champion the Merchant Perspective Internally: Partner with the VP of Market Strategy to bring critical "outside-in" thinking to our Product and Engineering teams, ensuring they understand the buyer perspective and are building solutions that create unique value for merchants.
What you’ll need:
- 15+ years of senior leadership experience working directly for an enterprise apparel, accessories, beauty, or retail organization in a digital, e-commerce, or product leadership role.
- No prior SaaS or enterprise software experience is required
- Active engagement in commerce and retail industry communities and networks
- A natural connector and storyteller with executive presence and public speaking skills.
- A commercially-minded leader who understands how to translate customer relationships and community engagement into measurable business outcomes, specifically pipeline and revenue.
- Proven ability to operate strategically and cross-functionally in a fast-paced environment.
- A passion for mentoring and leading teams, fostering a culture of excellence and customer-centricity.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023)
- Fortune’s Best Workplaces in NYC (2022, 2023 and )
- Forbes Cloud 100 (2021, 2022, 2023 and )
- #3 on of “Most Innovative Finance Companies” (2022)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
- SAP Pinnacle Awards “ ” (2023)
- Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
Benefits:
- Competitive salary
- Restricted Stock Units (RSUs)
- Matching 401K Plan
- Comprehensive and generous health insurance, including vision and dental coverage
- Home office allowance
- Generous PTO policy
- Half day Fridays
Salary Range:+ bonus + equity + benefits
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Couchbase Chief Information Security Officer CISO United States
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Governance, Risk & Compliance
- Develop, implement, and maintain an enterprise-wide information security strategy and governance framework aligned with organizational goals.
- Establish and maintain information security policies, standards, and procedures that support business continuity and risk management. This includes continuing to build and enhance governance, privacy, and security frameworks to encompass AI/ML workloads and data pipelines, ensuring responsible, compliant, and secure adoption of AI technologies across the enterprise.
- Oversee enterprise-wide security risk management, including assessments, and mitigation plans.
- Ensure compliance with relevant information security frameworks and standards including but not limited to SOC 2, HIPAA, PCI DSS, ISO.
- Collaborate with Legal and Compliance on evolving data privacy regulations (GDPR, CCPA, etc.) and integrate privacy by design across systems and products.
Security Operations
- Direct day-to-day security operations, including monitoring, detection, and response to threats.
- Lead security incident response planning and execution, acting as the senior point of escalation during security incidents.
- Serve as the primary advisor to the executive team and Board on cybersecurity strategy, risk posture, and incident readiness.
- Drive the identification and remediation of security vulnerabilities within defined SLAs.
- Manage key performance metrics for security maturity, leveraging automation, analytics, and AI to drive continuous improvement across detection, response, and compliance.
- Review, refine and mature existing security processes and tools, including but not limited to SIEM, DLP, vulnerability management, email security, end point security, penetration testing, threat hunting, threat analysis, security monitoring, and security incident response.
- Oversee business continuity and disaster recovery planning, ensuring resilience across cloud and data center operations.
Product Security
- Perform security software architecture review and integrate threat modeling and abuse cases into the SDLC; Advise and implement secure software architecture patterns.
- Assess and architect security for SaaS/Cloud applications across AWS, GCP and Azure.
- Drive the development and implementation of standard security review processes across the company that result in effective methods for reducing security risks before product releases.
- Integrate application security tools within existing development, build, and deployment processes.
- Oversee the execution of dynamic & static code scan reviews and run-time tests.
- Own and manage the bug bounty program.
- Assist with the planning and execution of application penetration tests.
- Interface and collaborate with Engineering, Cloud, and SOC teams during security incidents.
- Work with customers as needed, to explain or enhance any security policies or product related engineering.
- Drive the remediation of security vulnerabilities in the products within defined SLAs.
- Assist in completing RFP security questionnaires
Qualifications:
- 15+ years of progressive experience in information security, risk management, or IT leadership, including at least 5 years in a senior security leadership role.
- Proven track record leading enterprise-wide cybersecurity strategy and operations in a global, cloud-first technology company.
- Solid understanding of secure coding principles (e.g., OWASP Top10, OWASP SAMM) and Agile software development practices.
- Demonstrated experience with security in public cloud platforms (AWS, Azure, GCP), CNAPP (Sysdig, Wiz, etc), SAST, DAST, SCA, Networking (Firewalls, Switches, Access Points, etc.), Operating Systems (Linux, Mac, Windows), Secure Software Development, IAM, Key Management, Encryption, SIEM (Splunk, Rapid 7, Alienvault, etc.), DLP (Netskope, Checkpoint, Proofpoint, Symantec, etc), Email Security (Abnormal Security, Mimecast, etc.), and Endpoint Security (SentinelOne, CrowdStrike, etc.)
- Strong background in application and product security, including secure software design, code analysis, penetration testing, and bug bounty management.
- Must have strong collaborative skills, a growth mindset, and a willingness to make tomorrow better than today.
- Industry Certifications such as CISSP, CISM, CCISO are preferred
- Bachelor’s or Master’s degree in Computer Science, Information Security, or related field.
Base Pay Range
$217,000 - $255,000 USD
If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.
We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.
- Generous Time Off Program - Flexibility to care for you and your family
- Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
- Financial Planning - Retirement program* and Business Travel Insurance
- Career Growth - Be valued, Create value approach
- Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
- And much more!
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EY Tax Technology Transformation - Finance Senior United States, Illinois, Chicago
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FS :
Finance fuels our lives. Banking, Insurance and Wealth management, create the foundations for growth, prosperity and peace of mind. No other Industry touches so many people or shapes so many lives.
Amid sweeping regulatory change, today’s financial services institutions are focusing on digital transformation, convergence and disruption from an array of nontraditional competitors — all while meeting greater demands for trust and transparency.
We recruit, train and nurture a diverse set of people who dedicate their minds to building the future of financial services. Together, we explore new perspectives with innovative and entrepreneurial thinking to deliver exceptional client service and ensure that what we do today, counts for tomorrow.
CNS - BC - Marketing Sales & Service :
It has multiple fields of play such as:
Supply Chain and Operations - we provide a unique combination of industry-specific, strategic, operational and financial insights, digital technology advances and strategic alliance partners to deliver better outcomes and also help clients effect fundamental change in their operations’ performance to support sales growth, become more cost competitive, minimize risk and ensure operational resilience.
Technical Excellence
- Demonstrated expertise in the payments ecosystem, particularly in retail payment systems, to provide strategic and operational insights. Strong understanding of regulatory compliance and technology platforms related to payments, facilitating informed decision-making for clients. Proficient in business strategy and operating model design to optimize client operations in the payments sector. Ability to analyze market trends and provide actionable recommendations for new product development and market entry strategies. Experience in leading program management efforts, ensuring successful delivery of projects and alignment with client objectives.
Qualification
- Master of Business Administration
- Post Graduate Diploma in Management
Experience
- Payments (3+ Years)
People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
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EY Sector Growth Sr Specialist - Technology Associate Director United States, New Jersey
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The position reports to the Global Industry Strategy & Execution Lead. This is a permanent role.
Your key responsibilities
- Connect and collaborate: Be ‘the glue’ driving close connectivity and collaboration across the Sector, Super Region (SR), and Service Line (SL) teams and ensure alignment with global and SR enablement teams. Cultivate community engagement with the GCSPs that supports a view of client demand and buy in of prioritized accounts to drive growth of the Sector.
- Drive growth of Strategic and Premier Accounts: Work closely with GCSPs of the strategically important accounts in driving solutions and campaigns to fuel growth, while converting opportunities to wins for replication by strengthening relationships and working closely with SL and Region Account / Pursuit teams.
- Facilitate and drive execution: Support the shaping of the vision and ambition for the Sector in collaboration with the Global Sector Leader (GSL), SR Sector Leaders and SL representatives and drive end to end execution; Support the activities of the Sector Board ensuring disciplined and impactful board management. Understand and monitor macro-trends for the Sector and orchestrate the strategic planning cycle to drive growth, support prioritization and timely deployment of solutions, accounts and capital.
- Go-to-Market & ‘Big Bet’ Activation: Support GtM and operations teams to ensure effective delivery of the GtM strategy and execute Sector big bets and alliance initiatives. Involved in supporting capital allocation ensuring investments are prioritized against the Sector strategy to drive growth.
- Brand & Market Reputation: Jointly support with BMC and Insights, the right market reputation for the Sector including sector analyst relations and foster relationships with external parties to support EY’s strategic positioning within the Sector.
Skills and attributes for success
Ideally, you’ll have the ability to:
- work through high levels of stakeholder complexity, ambiguity, conflict and with abstract concepts
- identify innovative alternatives, digging into issues to surface core pain points
- Create and drive a project plan, and direct action with tact and diplomacy
- drive a program of work from start to finish
- easily shift between abstract strategic discussions and operational detail
- build trusted relationships and collaborate across dimensions of matrix
What we look for
- Bachelor’s/University degree or equivalent qualification required
- 10+ years current experience with EY or Global Professional Services firm track record
- As the job involves responding to clients' needs and varying time zones, flexibility to work extended hours
What we offer you
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $135,300 to $260,400. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $162,300 to $295,900. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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EY Financial Services - Technology Consulting Product Manager United States, New York, New York
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Your key responsibilities
The goal is to support our clients to transform their business through product management. As a Product Manager, you will work with multi-discipline feature teams including user experience experts, architects, engineers and others to define and roll out products and services for large global organizations. You will take a user-centric and data-driven approach to product development. You will advocate for the user throughout the product development lifecycle. You can break down and simplify complex processes and touchpoints to deliver exceptional experiences. You are a strategic thinker, can prioritize and define product roadmaps, manage a product backlog, make quick decisions and coordinate the team to release quality products within planned timelines. You understand modern platform structures, cloud architectures, digital platforms and enablers, and data strategy considerations. In addition, you understand and have a perspective on how product and delivery organizations are structured and operate within complex, regulated national and global companies. Outside of client engagements, you have experience with business development activities (e.g. pursuits, proposals) and practice building activities such as mentoring teams and developing/delivering trainings.
Skills and attributes for
- Strategy and Organization
- Develop product strategies that align with business objectives and account for technology, data and experience design considerations
- Define product organization and operating models (e.g. product taxonomy, organizational structure, funding methods, product delivery processes, governance models, decision-making models) that help our clients better allocate funding, prioritize work and drive quality and efficient delivery
- Improve portfolio management with product metrics and OKRs that align work to business objectives and increase transparency/traceability of outcomes
- Technology Delivery
- Drive technology delivery through defining business requirements (user stories and acceptance criteria), prioritizing backlogs, and creating and maintaining roadmaps
- Lead cross-functional teams of designers, engineers and testers through the software development lifecycle (SDLC) from ideation through implementation and deployment
- Advocate and operationalize cross-functional best practices such as user testing, functional and regression test automation and alignment to industry/client standards
- Product Enablement
- Utilize prevalent product management tools (e.g. JIRA, Azure DevOps, AhA!, Productboard) to ideate and deliver technology solutions
- Utilize product analytics software and frameworks (e.g, Pendo, amplitude, etc.) to derive insights on user behavior, product performance, and value delivery, translating findings into actionable recommendations
- Advise on and implement best practices and standards for experience design, agile delivery, technology and data
- Operationalize leading technologies including generative AI to improve quality and efficiency throughout the SDLC (e.g. user story definition)
- Core Consulting
- Construct and communicate a compelling story to rally the client around potential changes and associated benefits
- Own the desired outcomes defined in client engagements and carry through to implementation
- Manage service delivery, identifying future sales opportunities, and supporting practice development activities.
- Maintain long-term client relationships and networks and cultivate business development opportunities.
- Effectively work with client engagement teams with diverse skills and backgrounds fostering an innovative and inclusive work environment.
- Demonstrate understanding of current technology environment and industry trends and provide recommendations for engagement and client service issues.
To qualify for the role you must have
- Bachelor’s degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master’s degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 4 years of work experience.
- Facilitate discussions with technical, design and business subject-matter resources to document requirements, establish a vision, and articulate alternatives for future state solutions across various domains and channels.
- Has set product vision, defined and managed product roadmaps, prioritized and managed the backlog and has led product launches.
- Can participate in and drive ideation sessions, standups, sprints and scrums.
- Has a specific domain knowledge and understands the dynamics impacting their product such as market trends, technology and regulatory rules.
- Experience with successfully managing projects with defined deliverables and budgets. Experience must include budgeting and managing the schedule; client relationship management; communicating strategically around key issues; conflict resolution and consensus building.
- Must have a thorough understanding of complex information systems and technology organizations and to be able to work effectively between the application, data infrastructure, operations and security architectural spaces
- Proven delivery skills including the ability to scope/size a project; staff a team with the appropriate skill set; provide subject matter direction and guidance to a team; manage communications with the project sponsors and manage the delivery of an engagement workstream.
- Requires domestic and regional travel up to 80% to serve client needs.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $125,900 to $231,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $151,200 to $262,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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EY Technology Consulting - Digital Engineering United States, Washington, Seattle
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As a Senior Manager in Solution Architecture, you will be at the heart of our technology capability, driving the delivery of complex solutions that align with our strategic business objectives. You will manage budgets, oversee project delivery, and ensure performance outcomes while building and maintaining valuable client and commercial relationships.
Your Key Responsibilities
The goal is to support our clients to transform their business through technology. You will be responsible for analyzing, designing, developing, integrating, testing, and deploying new and existing software application programs. You will work with customers technical leads, client executives, and partners to manage and deliver high quality systems with a focus on reliability and excellent customer experience, becoming a trusted advisor to decision makers throughout the engagement.
- Lead the delivery of technical solutions, ensuring quality and managing operational risks.
- Engage actively in delivery leadership, project management, and client interactions across all project phases.
- Travel frequently to meet client needs and project requirements.
- Solve complex problems using proven methods and evaluative criteria.
- Influence policy and procedural changes with potential broad business impact.
- Provide direction and feedback to teams, contributing to performance evaluations and the hiring process.
Skills and attributes for success
- Ability to multitask and work in a fast-paced, collaborative team environment
- Excellent written and oral communication skills; writing, publishing and conference-level presentation skills
- Passionate about delivering commercial software products and platforms to market
- Deeply technical and constantly in a state of learning
- Comfortable providing technical guidance and coaching to other engineers
- Strive to be at the forefront of new modern technologies and bring them within the larger team
- Ensure the successful engineering delivery of assigned projects and putting hands-on if needed
- Work with the engineering team to package best practices and lessons learned into thought leadership and published assets
- Interact with sales, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks/issues, and timelines for successful project outcomes Proven ability to manage and deliver complex solutions.
- Strong focus on maintaining quality and navigating operational risks.
- Capability to manage budgets and project delivery effectively.
- Experience in building and managing client and commercial relationships.
- Ability to travel as required for client engagements and project needs.
To qualify for the role you must have
- A Bachelor’s degree, with a preference for a Master’s degree.
- A minimum of 5 to 7 years of relevant experience building successful production scalable software systems preferred.
- Programming languages: Extensive years of experience with Java, C#, or .NET
- Frameworks: Extensive years of experience with Spring Boot, .Net or .Net Core
- A solid grounding in Computer Science fundamentals.
- Ability to communciate in written and spoken form with clients about business needs and translate that into a technical solution.
- Excellent knowledge of software design and system architecture.
- High quality organizational and leadership skills
- Outstanding consulting, communication, and presentation abilities.
- A team player possessing strong communication skills with staff at all levels.
- Self-skilled and quick learner, regardless of the languages and technologies used.
- Analytical mind with problem-solving aptitude.
- Experience building large scale distributed systems with cloud native technologies
- Proficiency in cloud computing, cybersecurity, and data architecture.
- Strong business skills including relationship management, commercial awareness, and communication.
- Critical thinking and the ability to drive outcomes.
- Emotional agility, leading teams, and managing change.
Ideally, you’ll also have
- Desire to be a full-stack engineer
- Ability to communicate clearly and efficiently with a variety of audiences including developers, clients, customers, partners and executives
- Ability to be fearless in getting “hands-on” with technology and execution
- Strong understanding of modern software engineering processes
- Deep understanding and interest in cloud and distributed systems architectures
- Comfortable with ambiguity with a drive for clarity
- Experience in leading and growing technical talent (for software engineering managers)
- A strong ability to adapt to changing technology landscapes and stay ahead of industry trends.
- Exceptional interpersonal skills to foster team collaboration and client trust.
- A proactive approach to problem-solving and decision-making.
- Experience in leading diverse teams in dynamic environments.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $346,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $181,800 to $393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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Bank Of America Credit Officer II - Covered United States, California, San Francisco
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Job Description:
Job Description:
The Credit Officer II (CO II) is a highly skilled resource, providing expert level advisory guidance in the most complex, integrated debt capital solutions for commercial banking clients. Products include lines of credit, term loans, real estate loans, and syndicated loans. The CO II manages all of the ancillary credit exposure to clients. The CO II maintains knowledge of other BofA products including Investment Banking and Treasury Management that have credit exposure, and leverages product expertise to deliver the best possible and optimally integrated strategic solution for the client or prospect. This role reports to the Commercial Credit Manager or Executive and will be aligned to an Underwriting Team that supports the market.
Responsibilities:
Manages the credit process for a portfolio of clients
Negotiates credit documentation
Leads the credit and risk approval processes
Builds relationships with existing and prospective clients
Mentors and supports associates
Provides capital structure solutions
Skills:
Client Solutions Advisory
Financial Analysis
Loan Structuring
Risk Management
Underwriting
Account Management
Credit Documentation Requirements
Credit and Risk Assessment
Decision Making
Issue Management
Analytical Thinking
Coaching
Collaboration
Critical Thinking
Customer and Client Focus
Required Qualifications:
10+ years of solid Commercial Banking Experience
Experience in financial analysis, structuring, underwriting and portfolio management
Analytical/technical skills, including financial accounting, modeling and loan structuring
Strong communication skills; ability to communicate vertically, horizontally, and externally
Industry knowledge across multiple sectors
BA/BS Degree Desired
1st shift (United States of America)These jobs might be a good fit
What you’ll be doing:
- Be the Authentic Voice of the Merchant: Serve as Forter’s chief ambassador and thought leader in the commerce community. Participate in market events, including conferences, trade shows, and regional activations, as a credible, respected peer to our customers and prospects.
- Influence and Educate the Market: Play a critical role in delivering thought leadership and education to target audiences and the market at large in partnership with the VP of Growth and VP of Market Strategy.
- Cultivate C-Suite Relationships: Leverage your network and expertise to open doors and build trusted relationships with C-suite executives and senior leaders within our customer and prospect organizations.
- Build a Thriving Customer Community: Architect and lead our market community development strategy, creating forums and programs that foster engagement, knowledge-sharing, and loyalty among our customer base.
- Drive Our Referral and Reference Engine: Partner with your team to identify and nurture reference-ready customers, and build a scalable program that generates a significant volume of high-quality, referral-based pipeline.
- Lead the Customer Advocacy & Engagement Team: Manage and mentor the Senior Director of Customer Advocacy and Engagement, guiding the team's execution of world-class Voice of the Customer (VoC) and advocacy programs.
- Partner to Accelerate Growth:
- Collaborate with the VP of Growth to strategically infuse the customer voice into demand generation, growth, and partner marketing activations.
- Work alongside the VP of Market Strategy to bring powerful customer stories and proof points into our product marketing, PR initiatives, and brand campaigns.
- Serve as an essential partner to the Sales organization , helping to integrate customers and the merchant perspective directly into our sales motion to build credibility and accelerate deals.
- Champion the Merchant Perspective Internally: Partner with the VP of Market Strategy to bring critical "outside-in" thinking to our Product and Engineering teams, ensuring they understand the buyer perspective and are building solutions that create unique value for merchants.
What you’ll need:
- 15+ years of senior leadership experience working directly for an enterprise apparel, accessories, beauty, or retail organization in a digital, e-commerce, or product leadership role.
- No prior SaaS or enterprise software experience is required
- Active engagement in commerce and retail industry communities and networks
- A natural connector and storyteller with executive presence and public speaking skills.
- A commercially-minded leader who understands how to translate customer relationships and community engagement into measurable business outcomes, specifically pipeline and revenue.
- Proven ability to operate strategically and cross-functionally in a fast-paced environment.
- A passion for mentoring and leading teams, fostering a culture of excellence and customer-centricity.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023)
- Fortune’s Best Workplaces in NYC (2022, 2023 and )
- Forbes Cloud 100 (2021, 2022, 2023 and )
- #3 on of “Most Innovative Finance Companies” (2022)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
- SAP Pinnacle Awards “ ” (2023)
- Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
Benefits:
- Competitive salary
- Restricted Stock Units (RSUs)
- Matching 401K Plan
- Comprehensive and generous health insurance, including vision and dental coverage
- Home office allowance
- Generous PTO policy
- Half day Fridays
Salary Range:+ bonus + equity + benefits
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