Capacity Planning Lead Customer Engineering Google Cloud jobs

• Technical Vision & Strategy:

  • Define and drive the long-term technical vision, roadmap, and architecture for the engineering organization.

  • Align engineering strategy with overall business goals and product vision.

  • Evaluate and recommend new technologies, tools, and methodologies.

  • Ensure technical decisions support scalability, reliability, security, and maintainability.

• Team Leadership & Management:

  • Lead, mentor, and grow multiple Engineering Managers and/or Team Leads.

  • Oversee the hiring, onboarding, performance management, and career development of engineering staff (including managers and senior ICs).

  • Foster a high-performing, collaborative, innovative, and inclusive engineering culture.

  • Build and maintain team morale, engagement, and retention.

• Delivery & Execution:

  • Oversee the planning, execution, and timely delivery of complex software projects across multiple teams.

  • Ensure teams adhere to best practices (coding standards, code reviews, testing, CI/CD).

  • Manage engineering budgets, resource allocation, and capacity planning.

  • Track key performance indicators (KPIs) related to delivery velocity, quality, and system health

• Process & Operational Excellence:

  • Establish, optimize, and standardize engineering processes (SDLC, Agile/Scrum/Kanban, release management, incident response).

  • Drive continuous improvement in engineering efficiency, productivity, and quality.

  • Implement and monitor metrics to measure team and organizational performance.

• Cross-Functional Collaboration:

  • Partner closely with Product Management, Design, Data Science, Security, and IT/Operations to define requirements, prioritize work, and ensure successful product delivery.

  • Collaborate with senior leadership (Sr. Directors, other Directors, Executives) on strategic initiatives and company-wide goals.

  • Represent the engineering organization in cross-functional meetings and strategic discussions.

• Technical Oversight & Quality:

  • Provide high-level technical guidance and oversight across projects.

  • Champion software quality, best practices, and operational reliability (e.g., SLOs, SLIs).

  • Ensure systems are designed for scalability, performance, and cost-efficiency.

  • Manage technical debt and advocate for necessary refactoring/infrastructure investments.

• Resource Management:

  • Growing your team through coaching, mentoring

  • Forecast hiring needs and participate in recruitment strategy.

• 10+ years of software engineering experience, with 5+ years in direct people management and 3+ years managing other managers.

• Master's degree in Computer Science, or Bachelor's degree with equivalent experience

• Proven ability to lead, inspire, mentor, and grow large engineering teams and managers. Strong coaching skills.

• Significant hands-on technical background (software development, architecture, systems design). Ability to understand complex technical challenges and trade-offs deeply, even if not coding daily.

• Ability to set technical vision, translate business strategy into engineering execution, and make long-term architectural decisions.

• Proven track record of shipping complex, high-quality software products at scale. Expertise in Agile methodologies.

• Exceptional written and verbal communication skills. Ability to articulate complex technical concepts to both technical and non-technical audiences (including executives).

• Excellent interpersonal and stakeholder management skills. Ability to build strong cross-functional partnerships.

• Strong analytical and critical thinking skills. Ability to navigate ambiguity and make sound decisions under pressure.

• Experience establishing processes, metrics, and driving continuous improvement.

Preferred Qualifications:

• Experience in the company's specific industry (e.g. E-commerce).

• Experience scaling engineering organizations during rapid growth.

• Experience managing distributed/remote teams.

The base pay range for this position is expected in the range below:

You will be the architect and driver of , leading a global engineering organization of hundreds of people. Your directive is clear: simultaneously achieving a new global standard for This is a strategic CX Transformation role, not simply a maintenance role.

CX Technology and a critical partner to business executives, you will be responsible for the end-to-end engineering execution for how millions of buyers and sellers experience customer service at eBay.

• Develop multi-year strategy to shift service support from reactive to proactive automation, saving $X0M annually.

• Global Leadership & Scale: Lead, mentor, and scale a global organization of hundreds of engineers, product managers, and data scientists , fostering a culture of urgency, innovation, and customer-centricity.

• Business Partnership: Serve as the technology voice at the executive table, partnering with CX Operations, Product, and Marketing VPs to ensure a cohesive, unified customer experience that directly impacts Gross Merchandise Volume (GMV) and seller retention.

• Off-Track Project Recovery: Assume direct responsibility for critical off-track projects, offering strong technical mentorship and transparent communication to executive collaborators to regain delivery trust and business impact.

• Take charge of crafting high-level cases to illustrate the business impact of technical investments.

You will be leading the charge on a cutting-edge technical portfolio that defines the future of e-commerce service.

• Generative AI (GenAI) First: Drive the adoption, development, and responsible deployment of Generative AI and Large Language Models (LLMs) to automate agent workflows, power intelligent virtual assistants, and enable self-service at unprecedented scale and complexity.

• Platform & Data: Own the majority of the unified CX platform , encompassing all digital contact channels (web, app, social), CRM integrations, and the foundational Big Data infrastructure necessary for real-time personalization and predictive service.

• MLOPs & Data Science: Establish a world-class MLOPs practice for the rapid iteration, deployment, and monitoring of Machine Learning models that predict customer needs and automate resolution.

• Modern Cloud Architecture: Ensure the entire stack operates on a scalable, resilient Cloud Infrastructure , adhering to industry-leading standards for security, uptime, observability, and efficiency.

You are a decisive, inspiring, and business-focused Engineering Executive Leader who understands that technology is the engine of competitive advantage.

• Business Insight: You don't just write code; you write business strategy. You can quantify engineering success in terms of P&L impact, customer lifetime value (CLV), and operational efficiency.

• Demonstrate Influence: Proven success in persuading VPs and leaders to drive strategic changes using data and compelling reasons.

• Crisis & Conflict Navigator: You excel at navigating challenging discussions with collaborators, team members, and partners without intensifying tension, transforming conflicting scenarios into constructive agreements.

• Customer-Centric Engineer: You have a missionary zeal for customer-centricity and a demonstrated ability to train and motivate engineering teams to deeply understand the user journey and build empathy into their products.

• Transformation Agent:

• 15+ years of progressive experience in software engineering and technology, with at least 8+ years in Executive Leadership / Senior Director roles managing large, global teams.

• Deep foundational expertise in Java/J2EE development, object-oriented design, data structures, and algorithms, demonstrated through leadership over complex, high-transaction, multi-tier software applications.

• Demonstrated experience integrating Generative AI, Machine Learning, or complex NLU/NLP solutions into production, driving measurable business results.

• Demonstrated expertise in coordinating the development of large-scale distributed systems or applications for data processing. Knowledge of technologies like Hadoop, HBase, Spark, Docker, and Kubernetes is a significant advantage.

• Deep domain expertise in Customer Experience (CX) Technology , Contact Center solutions at massive scale (e.g., $50B+ annual GMV organization).

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field with equivalent experience.

• Outstanding ability to communicate, present, and negotiate highly technical strategy to non-technical executives and C-suite audiences.

The base pay range for this position is expected in the range below:

What you will accomplish:

• provide a comprehensive, 360 view of each customer

• Provide thought leadership on the customer segmentations and predicted signals that eBay needs to develop , based on internal and external customer data and developed using machine learning methods

• Provide strategic direction to build a modern, sustainable data program in collaboration with the data management and architecture teams, to serve as the foundation for our customer-centric efforts and external data sharing strategy

• Understand eBay’s internal data structure (domain owners, stewards etc.), internal data usage, and external data sharing risks and tie it back to the business needs

• Lead the creation of regular updates to the executive leadership team and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow

• Collaborate closely with technology and data platform teams

What you will bring:

• 8+ years of experience in Customer data science, customer strategy and/or product roles, including 5+ years leading teams

• Master’s degree or equivalent experience or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.

• Consistent track record building analytical products and customer data-science driven programs

• Strong expertise in customer data, customer analytics and quantitative analysis approaches, including experience evaluating ML models with custom metrics and robust frameworks

• Deep understanding of data governance methodologies

• High-reaching, self-starter attitude; able to adapt to emerging challenges and implement under ambiguity.

• Experience with LLMs, prompt engineering, and RAG techniques (preferred)

The base pay range for this position is expected in the range below:

What you will accomplish:

What you will bring:

The base pay range for this position is expected in the range below:

• Manage a team in the development and widespread adoption of the Federated GraphQL platform, driving strategic API enhancements that promote technological evolution and operational efficiency.

• Remain active in design and development across a diverse technology stack, including Java/Kotlin, Node.js, and GraphQL, to cultivate excellence in software engineering practices.

• Mentor and develop team members, fostering an environment where technical curiosity and shared ownership are prioritized.

• Influence architectural decisions that ensure the delivery of scalable, high-quality API and developer tooling, aligning them with company goals.

• Collaborate extensively with cross-functional teams and external partners to ensure strategic alignment and adoption of best practices for implementation.

• Translate complex, loosely defined requirements into clear, actionable deliverables, enabling the team’s success and product velocity.

• A Bachelor's degree in Computer Science or a related technical field, or equivalent experience.

• Over 15 years of comprehensive software engineering experience with robust foundational knowledge in Object-Oriented Programming (OOP), SOLID principles, and multithreaded systems.

• Demonstrated expertise in designing and building distributed systems, with a deep understanding of transactional consistency, durability, and availability trade-offs.

• Proficiency in scalable API design, including both REST and GraphQL, aligning with the latest industry standards.

• Proven experience in managing and mentoring engineers, facilitating team growth, and resolving conflicts with empathy and clarity.

• Excellent written and verbal communication skills, ensuring technical details are distilled into actionable direction within a fast-paced environment.

The base pay range for this position is expected in the range below:

What will you do?

• Lead a talented full-stack team of backend, and frontend engineers

• Mentor and guide the development of your team members in a tailored empathetic manner suited for each individual

• Build collaborative and inclusive teams

• Own your teams deliverables and ship high quality software

• Build and maintain a healthy prioritized backlog in alignment with the team goals

• Collaborate with product managers, business units, analytics to brainstorm and build the next generation of our product and scale it.

• Layout technical vision for the team

• Push the bar to solve complex technical challenges of scale and performance

• Maintain a balance between short term and long term goals while shipping high impact products quickly

• Partner effectively and influence peers and senior leadership both within the organization and across eBay

• Experience leading or managing a small to medium-sized team of developers

• Experience in building large scale distributed systems with high availability, scalability and resilience

• Proven results-oriented person with a focus on delivery in a high-velocity environment

• Great communication skills. Needs to articulate thoughts and proposals clearly

• Experienced working in Agile teams

• Ability to grasp new areas; and adapt to changes

• Familiarity with eCommerce is a plus

• 10 years of work experience and 3+ years of leading or managing a team

• Exciting Product Mission with Impactful Technical Challenges - Dive into the heart of eCommerce innovation at Buyer Experiences, where we’re transforming eBay's shopping journey. By focusing on simplification, personalization, and modernization, we aim to build world-class buyer and seller experiences on eBay marketplaces with creativity and passion. Utilizing cutting-edge technologies like Generative AI, you'll tackle complex challenges that directly improve the shopping experience for millions of eBay users everyday.

• Vibrant Culture - At Buyer Experiences, our strength lies in our diversity, transparency, and collaborative spirit. Our open culture ensures every voice is valued and heard. We celebrate our successes together and approach each challenge as an opportunity for collective growth. Be a part of a dynamic community that not only values your expertise but is also committed to your personal and professional growth.

• Flexible Working - Enjoy exceptional support for remote work, allowing you to balance your professional and personal life seamlessly.

The base pay range for this position is expected in the range below:

What you will accomplish:

• Lead and grow a team of Android engineers, attracting top talent and nurturing their development through coaching and mentorship

• Deliver high-quality, innovative mobile experiences for millions of daily active users, setting new industry standards for performance and usability

• Foster collaboration across multi-functional and global teams, improving workflows and accelerating product delivery

• Drive continuous improvement in development processes, advocating for standard methodologies in code quality, technical architecture, and team culture

• Champion agile methodologies and data-driven decision making, ensuring successful feature launches and impactful product releases

• Mentor engineers in advanced Android development, supporting each team member’s learning journey and helping develop future technical leaders

What you will bring:

• Prefer 12+ years’ experience designing, building, and releasing native Android applications using Kotlin and established architecture patterns

• Proven leadership in managing and developing high-performing engineering teams

• Expertise in Android frameworks and tools, including Jetpack Compose, MVVM, Dagger, and integration with backend APIs (REST/GraphQL)

• Strong advocacy for automated testing, continuous delivery, and software quality across the development lifecycle

• Excellent communication, documentation, and remote collaboration skills for success across dispersed team environments

• Experience working on consumer-facing products, driving customer-centric solutions and delivering measurable business impact

The base pay range for this position is expected in the range below: