Auto Claims Adjuster jobs

The Impact You’ll Make in this Role

As a Sales Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Effectively managing assigned territory, working towards sales goals and establishing self-directed sales coverage with manager's assistance
• Demonstrating and training internal and external customers on product knowledge, applications, systems and procedures
• Representing our products and services to Distributors, Graphic Manufacturers and Brand Owners
• Exhibiting guidance with accounts, prospects and peers through acceptance of both direction and leadership as appropriate

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
• Five (5) years’ sales of experience in a private, public, government or military environment
• Current, valid Driver’s License.

Additional qualifications that could help you succeed even further in this role include:

• Distribution channel sales experience
• Good presentation skills; comfortable presenting to large groups
• Excellent computer skills, MS Office: PowerPoint, Excel, Word; SalesForce
• Ability to travel at least 25% with some overnights and weekends as necessary
• Automotive film experience

Work location:

• Remote - Southwestern region USA

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Job Description:

Job Description:
This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.

Wealth Management Fraud & Claims associates will handle inbound calls from clients, branch offices, banking centers, and various internal associates. They will also be responsible for the claim initiation and status updates of various fraud and billing disputes, on our clients’ bank accounts. Associates will handle a wide variety of claim types including but not limited to: credit card, debit card, ATM, check fraud, ACH, and online wire transfers for wealth banking products.

Responsibilities:

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity
• Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment
• Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss
• Participates in triage related to Executive Escalations & Incident Response fraud activities
• Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Assist clients and internal partners with banking claim and suspicious alert inquiries, initiation and updates

* 1st and 2nd shifts available : Tuesday through Saturday : 10:00 am EST to 8:00 pm EST flexibility

Required Qualifications:

• 1+ years of fraud servicing or call center experience.
• Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information
• Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients while navigating multiple screens – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:

• Experience in a call center or a financial/banking center
• Fraud Detection and Prevention
• Credit Risk

Skills:

• Customer and Client Focus
• Data Collection and Entry
• Due Diligence
• Issue Management
• Oral Communications
• Active Listening
• Adaptability
• Attention to Detail
• Policies, Procedures, and Guidelines
• Written Communications
• Business Acumen
• Collaboration
• Critical Thinking

High School Diploma / GED / Secondary School or equivalent

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting.
• 2 years of experience with performance, large scale systems data analysis, visualization tools, or debugging.

• Master's degree or PhD in Computer Science or related technical fields.
• 2 years of experience with data structures or algorithms in either an academic or industry setting.
• Experience developing accessible technologies.
• Proficiency in code and system health, diagnosis and resolution, and software test engineering.

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 2 years of experience in program management.
  
• Experience with Data Center Operations.
• Experience with Data Analytics and SQL.

• 2 years of experience managing cross-functional or cross-team projects.
• Understanding of server hardware life-cycles.
• Ability to utilize dashboards and queries to identify issues and support data driven decisions.
• Ability to work cross-functionally with teams involved in the data center build life-cycle, such as those responsible for planning, supply chain, and data center operations.

• Bachelor's degree in a technical field or equivalent practical experience.
• 15 years of experience in technical program management or a related field.
• 15 years of experience leading and developing program management teams.
• Experience managing software delivery for developer-facing products.

• Experience with Geo's product portfolio (Google Maps, Google Earth, Waze) and related technologies.
• Ability to drive strategic initiatives, continuous improvement, and manage organizational change in a large, matrixed organization.
• Exceptional stakeholder management and communication skills, and ability to influence and align senior leaders and stakeholders with conflicting objectives.
• Deep technical expertise and judgment, including ability to understand and connect the dots across multiple complex platforms and services.
• Executive presence and ability to articulate complex strategies and plans to executive audiences.
• Track record of success in a PMO leadership role, driving vision, strategy, and execution for complex product portfolios.