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In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
MongoDB Product Suite Mastery
Market-Relevant Technologies
Modern Architecture Design
Sales Techniques and Soft Skills
Industry Insights
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• Work with customers' technical team to address their design-related questions and suggest the best practices on Informatica Master Data Management product and IDMC platform
• Review customer's implementation architecture and use cases
• Lead the swift resolution of high-priority technical issues that significantly impact customer satisfaction and business operations.
• Guide clients in adopting best practices to integrate and optimize Informatica solutions effectively.
• Work closely with product management, R&D, and cross-product teams to triage customer bugs, prioritize concerns, and enhance product offerings aligned with customer needs.
• Plan proactive customer engagements and work on deflecting situations before they become escalated.
• Anticipate potential issues and engage customers proactively to deflect escalations and strengthen relationships.
• Oversee the creation and maintenance of comprehensive documentation, knowledge bases, and technical webinars to empower support teams and customers.
• Acts as a technical lead for a GCS team and ensure support teams have the technical expertise to handle complex issues effectively, mentoring engineers and setting technical standards.
• Collaborate with management to refine processes affecting both customer interactions and internal support efficiency.
• Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction.
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Within 3 months
Within 6 months
Within 12 months
Req ID - 3263280896
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These jobs might be a good fit

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These jobs might be a good fit

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This is a Remote individual contributor role based in the United States, reporting to a Manager, Customer Success Architects. You will work on complex technical challenges where analysis of situations or data requires in-depth evaluation of multiple variables and factors.
Working with the Customer Success Manager, you will engage with customers immediately after the point of sale to: • Understand customer goals and desired outcomes • Develop and map architectural blueprints aligned with customer success metrics • Provide post-sales technical expertise • Ensure customer requirements are met and solutions are functioning according to specifications
Technology You'll UseInformatica Intelligent Data Management Cloud (IDMC): Cloud Integration Services: - Cloud Data Integration (CDI) ∙ Batch processing ∙ Real-time integration ∙ Change Data Capture (CDC) - Cloud Application Integration (CAI) - Cloud Data Ingestion and Replication (CDIR) - Cloud Data Quality (CDQ) • Platform Capabilities: - AI-powered CLAIRE® engine - Cloud-native architecture - Multi-cloud support - Elastic processing - Serverless computing
Development & Operating Systems: • Programming Languages: - Python - Core Java • Operating Systems: - Linux - Windows
Your Role Responsibilities? Here's What You'll DoEducation:
These jobs might be a good fit

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In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
These jobs might be a good fit

Share
In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
MongoDB Product Suite Mastery
Market-Relevant Technologies
Modern Architecture Design
Sales Techniques and Soft Skills
Industry Insights
These jobs might be a good fit