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As the Director of Change Enablement, you’ll serve as both a strategic leader and hands-on practitioner, partnering across F5 to design, develop, and deliver transformational change campaigns that bring our Digital purpose to life: Together, we build a better digital F5.
Core Responsibilities
· Lead Change & Enablement for Transformation Initiatives - Drive enablement strategies for enterprise-scale, mission-critical initiatives aligned to annual Digital and company goals.
· Design and Execute Change Strategies - Apply proven methodologies, lean principles, and design thinking to develop and deliver change plans that enhance understanding, engagement, and adoption.
· Influence and Communicate with Impact - Deliver compelling, story-driven communications and presentations to stakeholders at all levels, driving clarity, alignment, and momentum.
· Define Best Practices and Tools - Establish standardized templates and frameworks for persona-based impact assessments, adoption KPIs, communication, and training plans.
· Build and Lead a High-Performing Team - Coach and mentor Change Enablement professionals, fostering a culture of excellence, collaboration, and continuous improvement.
· Drive Practice Evolution - Identify and implement enhancements to Digital’s Change Enablement methodologies, tools, and operating rhythms.
· Measure and Report Outcomes - Use qualitative and quantitative metrics to assess adoption, measure success, and inform future strategies.
· Anticipate and Manage Risks - Apply critical thinking to identify change barriers and define mitigation and recovery plans.
Knowledge, Skills, and Abilities
· Deep expertise in change management frameworks (e.g., Prosci ADKAR etc.) and their application to business transformation.
· Proven ability to design and lead complex, cross-functional change programs using multiple engagement methods and communication channels.
· Exceptional storytelling, facilitation, and presentation skills; able to communicate complex concepts with clarity and impact.
· Demonstrated ability to influence and build trust with executives, peers, and stakeholders.
· Skilled in design thinking facilitation, connecting vision, strategy, and business outcomes.
· Comfortable navigating ambiguity and change, with strong problem-solving and decision-making skills.
· Excellent written, verbal, and interpersonal communication skills tailored for diverse audiences.
· Strong analytical and critical thinking abilities to identify root causes and develop scalable, people-centric solutions.
· Experienced in multiple delivery models (agile, waterfall, hybrid) and adept at adjusting approaches accordingly.
· Proven track record of building and leading a high-performing team
Qualifications
· 12+ years of business management consulting or equivalent experience.
· 6+ years leading change management, communications, and/or training for large-scale, complex technology programs.
· 6+ years managing and developing high-performing Change professionals.
· Bachelor’s degree in Business, Organizational Change, or related field; Master’s preferred.
· Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word); Smartsheet experience a plus.
#LI-TL2
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $183,000.00 - $274,600.00These jobs might be a good fit

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You will be the architect and driver of , leading a global engineering organization of hundreds of people. Your directive is clear: simultaneously achieving a new global standard for This is a strategic CX Transformation role, not simply a maintenance role.
What You Will OwnCX Technology and a critical partner to business executives, you will be responsible for the end-to-end engineering execution for how millions of buyers and sellers experience customer service at eBay.
Develop multi-year strategy to shift service support from reactive to proactive automation, saving $X0M annually.
Global Leadership & Scale: Lead, mentor, and scale a global organization of hundreds of engineers, product managers, and data scientists , fostering a culture of urgency, innovation, and customer-centricity.
Business Partnership: Serve as the technology voice at the executive table, partnering with CX Operations, Product, and Marketing VPs to ensure a cohesive, unified customer experience that directly impacts Gross Merchandise Volume (GMV) and seller retention.
Off-Track Project Recovery: Assume direct responsibility for critical off-track projects, offering strong technical mentorship and transparent communication to executive collaborators to regain delivery trust and business impact.
Take charge of crafting high-level cases to illustrate the business impact of technical investments.
You will be leading the charge on a cutting-edge technical portfolio that defines the future of e-commerce service.
Generative AI (GenAI) First: Drive the adoption, development, and responsible deployment of Generative AI and Large Language Models (LLMs) to automate agent workflows, power intelligent virtual assistants, and enable self-service at unprecedented scale and complexity.
Platform & Data: Own the majority of the unified CX platform , encompassing all digital contact channels (web, app, social), CRM integrations, and the foundational Big Data infrastructure necessary for real-time personalization and predictive service.
MLOPs & Data Science: Establish a world-class MLOPs practice for the rapid iteration, deployment, and monitoring of Machine Learning models that predict customer needs and automate resolution.
Modern Cloud Architecture: Ensure the entire stack operates on a scalable, resilient Cloud Infrastructure , adhering to industry-leading standards for security, uptime, observability, and efficiency.
You are a decisive, inspiring, and business-focused Engineering Executive Leader who understands that technology is the engine of competitive advantage.
Business Insight: You don't just write code; you write business strategy. You can quantify engineering success in terms of P&L impact, customer lifetime value (CLV), and operational efficiency.
Demonstrate Influence: Proven success in persuading VPs and leaders to drive strategic changes using data and compelling reasons.
Crisis & Conflict Navigator: You excel at navigating challenging discussions with collaborators, team members, and partners without intensifying tension, transforming conflicting scenarios into constructive agreements.
Customer-Centric Engineer: You have a missionary zeal for customer-centricity and a demonstrated ability to train and motivate engineering teams to deeply understand the user journey and build empathy into their products.
Transformation Agent:
15+ years of progressive experience in software engineering and technology, with at least 8+ years in Executive Leadership / Senior Director roles managing large, global teams.
Deep foundational expertise in Java/J2EE development, object-oriented design, data structures, and algorithms, demonstrated through leadership over complex, high-transaction, multi-tier software applications.
Demonstrated experience integrating Generative AI, Machine Learning, or complex NLU/NLP solutions into production, driving measurable business results.
Demonstrated expertise in coordinating the development of large-scale distributed systems or applications for data processing. Knowledge of technologies like Hadoop, HBase, Spark, Docker, and Kubernetes is a significant advantage.
Deep domain expertise in Customer Experience (CX) Technology , Contact Center solutions at massive scale (e.g., $50B+ annual GMV organization).
Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field with equivalent experience.
Outstanding ability to communicate, present, and negotiate highly technical strategy to non-technical executives and C-suite audiences.
The base pay range for this position is expected in the range below:
$202,800 - $305,400
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Key Responsibilities
Technically lead and/or execute unusually complex engineering projects and spearhead research and development of new technologies as appropriate
Develops and implements concepts for entire range of unusually complex product issues and engineering solutions
Problem identification and troubleshooting a wide range of unusually complex engineering and technology problems that have division wide potential implications
Specify or perform unusually complex engineering analysis
Specify the development of, design, or modify engineering layouts/schematics and/or detaileddrawings/specificationsof unusually complex scope
Generate product specifications. Define, coordinate, perform, and document engineering tests.
Specify and review engineering documentation and engineering processes
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills

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Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
The base pay range for this position is expected in the range below:
$205,600 - $274,500
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As the Director of Trust Strategy and Operations for Post-Purchase Experiences, you are a skilled and accomplished leader, demonstrating excellence in strategy, execution, and operations. You will define and lead the strategy and vision for how a diverse set of post-purchase policy areas, including cancellations, returns, and missing items, individually and collectively create a cohesive, predictable, and fair framework that balances protections and accountability for all. You will also lead the reimagination of how buyers and sellers navigate through experiences where their activity many have been temporarily restricted. You will lead cross-functional execution by partnering closely with internal teams, representing both buyers and sellers, and driving measurable marketplace results. Finally, you will be responsible for the operational mechanisms and continuous improvement that ensure these critical programs perform seamlessly day-to-day. This role is pivotal as eBay accelerates into a new era of growth powered by innovative experiences like live shopping and item authentication.
The Trust team sits at the heart of this evolution, and the mission is to make every connection safe, seamless, and worthy of confidence. But that’s not all! You will also play a key role in consistently improving the Trust entity's execution framework, processes, systems, and data. You will partner with Product Management, Analytics, Engineering, Design and Customer Support to identify areas of opportunity, size impacts and drive new strategies and operational plans. You will use predictive methods to advise market level decisions and ensure solutions meet the stated goals and objectives and account for changing market and economic conditions. You will develop the comprehensive framework and operational plan to improve measurable outcomes and expand the areas of focus within the Trust organization. Lastly, you will ensure that the needs of our international teams are well represented.
Implement strategic, operational, and data-driven approaches to gain support from various parties for balanced solutions that may challenge current strategies and timelines. and influence leaders across the Trust organization, building culture, establishing standards, and achieving goals
Strengthen and lead the Operations function for Trust, enhancing assessment, monitoring, testing and goal setting standards and execution excellence. Build sustainable mechanisms to report results and escalate issues to internal partners and stakeholders
Champion experience improvements, share best practices and promote operating standards across the Trust organization
Who You Are - A Proven Leader Who:
Minimum Qualifications:
The base pay range for this position is expected in the range below:
$190,400 - $254,200
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This position is responsible for the oversight of the site Environmental, Health and Safety Program to ensure compliance with all federal and state EPA, OSHA and DOT regulations. This position oversees internal and external audits, risk analysis, hazard assessments, etc. This position also develops and implements programs to support safety culture.
All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.
Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.
Education/Certification/Experience:
Skills/Knowledge/Abilities:
Problem Solving:
Travel Requirements: Up to 10%
We offer a competitive benefits package, including:
The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

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Technical Vision & Strategy:
Define and drive the long-term technical vision, roadmap, and architecture for the engineering organization.
Align engineering strategy with overall business goals and product vision.
Evaluate and recommend new technologies, tools, and methodologies.
Ensure technical decisions support scalability, reliability, security, and maintainability.
Team Leadership & Management:
Lead, mentor, and grow multiple Engineering Managers and/or Team Leads.
Oversee the hiring, onboarding, performance management, and career development of engineering staff (including managers and senior ICs).
Foster a high-performing, collaborative, innovative, and inclusive engineering culture.
Build and maintain team morale, engagement, and retention.
Delivery & Execution:
Oversee the planning, execution, and timely delivery of complex software projects across multiple teams.
Ensure teams adhere to best practices (coding standards, code reviews, testing, CI/CD).
Manage engineering budgets, resource allocation, and capacity planning.
Track key performance indicators (KPIs) related to delivery velocity, quality, and system health
Process & Operational Excellence:
Establish, optimize, and standardize engineering processes (SDLC, Agile/Scrum/Kanban, release management, incident response).
Drive continuous improvement in engineering efficiency, productivity, and quality.
Implement and monitor metrics to measure team and organizational performance.
Cross-Functional Collaboration:
Partner closely with Product Management, Design, Data Science, Security, and IT/Operations to define requirements, prioritize work, and ensure successful product delivery.
Collaborate with senior leadership (Sr. Directors, other Directors, Executives) on strategic initiatives and company-wide goals.
Represent the engineering organization in cross-functional meetings and strategic discussions.
Technical Oversight & Quality:
Provide high-level technical guidance and oversight across projects.
Champion software quality, best practices, and operational reliability (e.g., SLOs, SLIs).
Ensure systems are designed for scalability, performance, and cost-efficiency.
Manage technical debt and advocate for necessary refactoring/infrastructure investments.
Resource Management:
Growing your team through coaching, mentoring
Forecast hiring needs and participate in recruitment strategy.
10+ years of software engineering experience, with 5+ years in direct people management and 3+ years managing other managers.
Master's degree in Computer Science, or Bachelor's degree with equivalent experience
Proven ability to lead, inspire, mentor, and grow large engineering teams and managers. Strong coaching skills.
Significant hands-on technical background (software development, architecture, systems design). Ability to understand complex technical challenges and trade-offs deeply, even if not coding daily.
Ability to set technical vision, translate business strategy into engineering execution, and make long-term architectural decisions.
Proven track record of shipping complex, high-quality software products at scale. Expertise in Agile methodologies.
Exceptional written and verbal communication skills. Ability to articulate complex technical concepts to both technical and non-technical audiences (including executives).
Excellent interpersonal and stakeholder management skills. Ability to build strong cross-functional partnerships.
Strong analytical and critical thinking skills. Ability to navigate ambiguity and make sound decisions under pressure.
Experience establishing processes, metrics, and driving continuous improvement.
Preferred Qualifications:
Experience in the company's specific industry (e.g. E-commerce).
Experience scaling engineering organizations during rapid growth.
Experience managing distributed/remote teams.
The base pay range for this position is expected in the range below:
$233,200 - $311,300
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As the Director of Change Enablement, you’ll serve as both a strategic leader and hands-on practitioner, partnering across F5 to design, develop, and deliver transformational change campaigns that bring our Digital purpose to life: Together, we build a better digital F5.
Core Responsibilities
· Lead Change & Enablement for Transformation Initiatives - Drive enablement strategies for enterprise-scale, mission-critical initiatives aligned to annual Digital and company goals.
· Design and Execute Change Strategies - Apply proven methodologies, lean principles, and design thinking to develop and deliver change plans that enhance understanding, engagement, and adoption.
· Influence and Communicate with Impact - Deliver compelling, story-driven communications and presentations to stakeholders at all levels, driving clarity, alignment, and momentum.
· Define Best Practices and Tools - Establish standardized templates and frameworks for persona-based impact assessments, adoption KPIs, communication, and training plans.
· Build and Lead a High-Performing Team - Coach and mentor Change Enablement professionals, fostering a culture of excellence, collaboration, and continuous improvement.
· Drive Practice Evolution - Identify and implement enhancements to Digital’s Change Enablement methodologies, tools, and operating rhythms.
· Measure and Report Outcomes - Use qualitative and quantitative metrics to assess adoption, measure success, and inform future strategies.
· Anticipate and Manage Risks - Apply critical thinking to identify change barriers and define mitigation and recovery plans.
Knowledge, Skills, and Abilities
· Deep expertise in change management frameworks (e.g., Prosci ADKAR etc.) and their application to business transformation.
· Proven ability to design and lead complex, cross-functional change programs using multiple engagement methods and communication channels.
· Exceptional storytelling, facilitation, and presentation skills; able to communicate complex concepts with clarity and impact.
· Demonstrated ability to influence and build trust with executives, peers, and stakeholders.
· Skilled in design thinking facilitation, connecting vision, strategy, and business outcomes.
· Comfortable navigating ambiguity and change, with strong problem-solving and decision-making skills.
· Excellent written, verbal, and interpersonal communication skills tailored for diverse audiences.
· Strong analytical and critical thinking abilities to identify root causes and develop scalable, people-centric solutions.
· Experienced in multiple delivery models (agile, waterfall, hybrid) and adept at adjusting approaches accordingly.
· Proven track record of building and leading a high-performing team
Qualifications
· 12+ years of business management consulting or equivalent experience.
· 6+ years leading change management, communications, and/or training for large-scale, complex technology programs.
· 6+ years managing and developing high-performing Change professionals.
· Bachelor’s degree in Business, Organizational Change, or related field; Master’s preferred.
· Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word); Smartsheet experience a plus.
#LI-TL2
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $183,000.00 - $274,600.00These jobs might be a good fit