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Uber Program Specialist IV Escalations United States, West Virginia
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues. Report & document issues with reporting parties using various platforms. Master multiple knowledge bases and contact management...
Regular or Temporary:English (Required)1st shift (United States of America)Please review the following :This is an experienced individual contributor focused on providing a distinctive client experience anchored in care, expertise, and...
Analyze metrics, risk factors, and compliance standards to identify areas for improvement. Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements. Identify emerging...
Social Media - Ticket Handling. Communicate with high-profile riders and influencers on social media and represent Uber’s support spirit. Manage escalations from various internal teams i.e. IRT, ECR, Cross support,...
Regular or Temporary:English (Required)1st shift (United States of America)Please review the following :Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and...
Regular or Temporary:English (Required)1st shift (United States of America)Please review the following :Following is a summary of the essential functions for this job. Other duties may be performed, both major...
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
The quality assurance specialist role is highly sought after in the tech industry, and Expoint is the ideal platform for you to find the perfect fit. This job requires dedication and technical knowledge concerning software development and processes, as well as a keen eye for detail and excellent problem-solving skills. A successful quality assurance specialist is expected to verify that a product or service matches the standards previously established.
At Expoint, you can find many quality assurance specialist roles to suit your skillset. Quality assurance specialists must understand the requirements for developing software and test the effectiveness of systems. This job requires a deep understanding of the development process and thorough knowledge of the software code. Quality assurance specialists evaluate the performance of software and identify potential issues. They collect and analyze data to ensure functionality and potential failure of the product.
In addition to testing software, quality assurance specialists also review user data to further improve the product or service. They make sure that the documentation is up-to-date and accurate, and they create reports to measure the effectiveness of the software. Quality assurance specialists must collaborate with other departments to identify the needs of the product and communicate their findings to the development team.
At Expoint, you can find the job that suits you perfectly. With our extensive job listings, you can find an opportunity in the tech industry that best matches your skills and experience. You can trust that the quality assurance specialist job you find at Expoint is well-suited for your skills and you’ll have the satisfaction of contributing to the success of a well-established tech company.