At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
***DoD/OPM Active Secret Clearance ***
The Solutions Engineer (SE) plays a crucial technical role within a highly specialized sales team focused on driving sales performance and ensuring customer satisfaction. This role primarily entails providing pre-sales technical support for the implementation of products, applications, and solutions. Key activities include delivering presentations,products, assessing the applicability of F5 solutions, and developing comprehensive account plans.
Primary Responsibilities:
Serve as a trusted advisor by delivering technicalexpertisethrough sales presentations, solution designs, demonstrations, and proof of concepts.
Design and configure solutions and systems engineering configurations.
Maintain an advanced level of technical knowledge of F5 products, relevant industry trends, and sales proficiency.
Design and communicate the technical and business value of F5 solutions in comparison to competitors.
Develop technical solutions to address customer business problems or create new service offerings.
Contribute to the creation and support of content for customers and partners, including presentations, white papers, and use cases.
Keep abreast of the competitive landscape and share insights with peers.
Foster a collaborative team environment by sharing best practices, successes, and building lasting relationships.
Negotiate effectively and manage conflict resolution.
Handle Change Request (CR) and Customer Special Request (CSR) cases on behalf of customers.
Uphold F5’s Business Code of Ethics and promptly report any violations of the code or company policies.
Perform other related duties as assigned.
objectives.
Build and maintaintrusted advisor relationships with customer technology staff and management.
Deliver exceptional customer service during both pre-sales and post-sales activities.
Present sales pitches and technical details effectively to both CxO-level executives and detailed technical staff.
Utilize Salesforce.com for managing opportunities and named accounts.
Collaborate with the sales team to develop and manage Technical Account Plans and/or Territory Account Plans.
Leverage F5 organizational resources effectively.
Utilize SE tools such as CSR, Idea, Hive, Mainstreet, and others.
Identify and qualify technical opportunities.
Influence sales strategy.
Assess the viability of opportunities and map out account political structures.
Channel Support Activities:
Support F5 channel partner sales initiatives.
Provide sustainable training for channel partners on F5 solutions and competitive differentiation.
Offer technical expertiseand oversight to channel partners as needed.
Proactively provide consultative support.
Collaborate with Channel and Sales management to establishand qualify channel partners' capabilities to sell F5 solutions.
Understand and follow the escalation process.
Partner with F5 Technical Support and customers/partners to resolve issues.
F5 Certified Professional Credentials (Preferred):
F5 Certified BIG-IP Administrator (F5-CA)
F5 Certified Technical Specialist (F5-CTS) in LTM, DNS, ASM, or other relevant modules
Hands-on experience with BIG-IP Local Traffic Manager (LTM) for load balancing, traffic routing, health monitoring, and optimization.
Advanced knowledge of BIG-IP Application Security Manager (ASM) for WAF configurations and web application protection.
Proficiency in BIG-IP Advanced Firewall Manager (AFM) for network-layer protection.
Familiarity with BIG-IP DNS (formerly GTM) for global traffic management and DNS services.
Experience with BIG-IP Access Policy Manager (APM) for Identity and Access Management solutions.
Expertise in BIG-IQ for centralized management and monitoring.
Networking and Protocol Expertise:
Strong understanding of TCP/IP, HTTP/HTTPS, DNS, SSL/TLS, and UDP protocols.
Proficiency in routing protocols (BGP, OSPF, VRRP) and switching concepts.
Configuration and troubleshooting experience with Layer 4 (transport) and Layer 7 (application) traffic management.
Infrastructure and Security Integration:
In-depth experience implementing F5 solutions in hybrid environments (on-premises and cloud platforms such as AWS, Azure, or Google Cloud).
Extensive knowledge of F5 integration with firewalls, VPNs, IDS/IPS systems, and network security tools.
Ability to design secure SSL offloading, DDoS mitigation, and high-availability architectures.
Scripting and Automation:
in configuringiRulesfor traffic manipulation, scripting, and custom logic writing using TCL.
Experience with F5 automation tools such as REST API or iControl REST.
Familiarity with configuration management tools such as Ansible, Puppet, or Terraform for BIG-IP automation.
Performance Troubleshooting and Optimization:
Technical Documentation and Deployment Experience:
Demonstrated capability to create andmaintaincomprehensive documentation for F5 architecture, configurations, and operational procedures.
Hands-on experience deploying, upgrading, and maintaining F5 environments, including migration planning and execution.
Cloud Computing and Containerization:
Load Balancer Comparisons:
Technical Project Leadership:
Experience leading proof-of-concept (POC) evaluations and solution demonstrations for F5 products.
Ability to mentor junior engineers on F5 technologies, best practices, and troubleshooting strategies.
General Technical Competencies:
Strong diagnostic and troubleshooting skills in high-volume, mission-critical environments.
Ability to design and implement proactive monitoring solutions for F5 platforms.
Knowledge of regulatory compliances such as PCI DSS, HIPAA, or GDPR as it pertains to F5 solutions.
Education and Practical Experience Requirements:
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent work experience).
Minimum of 5 years of hands-on experience deploying and supporting F5 technologies in production environments.
Strong written and verbal communication skills with the ability to simplify complex technical concepts for stakeholders.
5yrs experience working and/or solution selling in the US Federal Government (preferred Department of Defense)
Familiar with US Government certifications (FIPS, Common Criteria, DoDIN UC APL, CSfC)
8+ years of related industry experience.
4+ years of pre-sales experience.
BS/BA degree or equivalent work experience.
Physical Demands and Work Environment:
Duties are performed in a standard office environment, typically while seated at a desk or computer table.
Role requires the ability to use a computer, communicate via telephone, and read printed material.
Position involves being on call periodically and working outside normal hours, including evenings and weekends.
Travel requirements can be up to 60-80% of the time.
US Government Clearance
DoD/OPM Active Secret Clearance
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $153,500.00 - $230,300.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link:
. F5 reserves the right to change or terminate any benefit plan without notice.
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It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .
