Client Associate jobs in United States, Virginia, Richmond

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

• 1+ years of customer/client service experience, including experience handling difficult client situations

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:

• 1+ years of experience in the banking/financial industry
• 1+ years of experience working in a client service capacity​

Skills:

• Attention to Detail
• Customer Service Management
• Customer and Client Focus
• Issue Management
• Active Listening
• Adaptability
• Client Solutions Advisory
• Data Collection and Entry
• Problem Solving
• Account Management
• Analytical Thinking
• Client Experience Branding
• Fraud Management

High School Diploma / GED / Secondary School or equivalent

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

• 1+ years of customer/client service experience, including experience handling difficult client situations

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:

• 1+ years of experience in the banking/financial industry
• 1+ years of experience working in a client service capacity​

Skills:

• Attention to Detail
• Customer Service Management
• Customer and Client Focus
• Issue Management
• Active Listening
• Adaptability
• Client Solutions Advisory
• Data Collection and Entry
• Problem Solving
• Account Management
• Analytical Thinking
• Client Experience Branding
• Fraud Management

High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology
• 1+ years of customer/client service experience, including experience handling difficult client situations

Desired Qualifications:

• 1+ years of experience in the banking/financial industry
• 1+ years of experience working in a client service capacity​

Skills:

• Attention to Detail
• Customer Service Management
• Customer and Client Focus
• Issue Management
• Active Listening
• Adaptability
• Client Solutions Advisory
• Data Collection and Entry
• Problem Solving
• Account Management
• Analytical Thinking
• Client Experience Branding
• Fraud Management

High School Diploma / GED / Secondary School or equivalent

Responsibilities:

• Leads a team timekeeping professional to ensure accurate records of time entry and time off

• Oversees performance of daily tasks related to updating associates’ time entries and processing of time entries.

• Ensures the inspection of automated system output for errors and makes necessary corrections to time entries in the system.

• Assists the Tier I contact center managers and representatives in handling and following up on inquiries related to time entry:

• Consults with partners on information in areas where policy, procedure or requirements are unclear

• Handles escalated telephone calls and inquiries requiring detailed knowledge about the time & labor processes

• Ensures execution of a variety of regularly scheduled and ad-hoc audits of the time data to maintain compliance with established standards.

• Ensures compliance with local, state and federal regulations related to time worked and time off.

• Assists other Capital One HR Partners as required, to resolve errors and maintain or update accurate information in the time tracking system.

• Partners with payroll system team to test and implement time and absence related system updates

• Actively manages his/her team members to monitor their performance, assists with conducting performance evaluations, identifies development needs and provides coaching as needed.

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in operations management or experience in timecard management

• At least 2 years of experience in People Leadership

Preferred Qualifications

• Associates degree

• Process improvement experience

• 3+ years of payroll experience

• Professional certification such as FPC, CPP, or CPA

• Case management systems experience

• Demonstrated customer service skills, attention to detail, and decision making skills

• Excellent written and verbal communication skills

• Proficient in Google Suite

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

You will be responsible for leading ongoing system requirements management, regression testing, and business process changes, as well as projects related to Workday, Salesforce, ADP GlobalView, and other systems that impact payroll processing. This role will also be responsible for data analysis, driving process improvements, analyzing system configurations, and supporting our payroll, absence and time tracking production teams.

In this role, you will gain skills including technical knowledge of systems (Workday, Salesforce, ADP GlobalView, etc.), product management (prioritizing work and translating requirements between business and tech), data analysis (Excel, Google Sheets, Google Looker, etc.), and project management (JIRA, Google Slides).

Responsibilities:

• Testing and release lead for Workday releases that impact the payroll, absence, and time tracking (including weekly Workday service releases and semi-annual Workday feature releases)

• Partner within HR Technology (HRIS) and HR Product Management Teams to request changes and regression test system configurations

• Proactively recommend process improvements to rethink existing configurations and creatively find solutions to unique problems - including finding ways to automate manual work

• Analyze incident data to identify impacts to our team and make recommendations on resolution and root cause analysis

• Create and/or validate processes associated with organizational needs

• Build and/or maintain tools create outside system such as Microsoft Excel Macros and Google Workspace Apps Script

• Solve or proactively improve configuration issues either from both bug fixes and enhancements, including testing and documentation of changes

• Point of contact for production support for operation team in issue resolution and troubleshooting

• Actively participate in daily huddles / stand-ups

• Maintain open communication with cross-functional and partner teams

• Special projects and/or other responsibilities as assigned

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 1 year of experience in information technology or data analytics

Preferred Qualifications:

• Bachelor’s Degree in Information Technology, Data Analytics, Business Analysis, Accounting, Statistics, Business Administration, Economics, Finance, or Human Resources

• 2+ years of experience in Systems Analysis, Information Technology, Data Analytics, Compensation, or Finance

• 2+ years of experience with Workday and/or Salesforce configuration or system administration

• 2+ years of experience working with Microsoft Excel and/or Google Workspace (Docs, Sheets, Slides, Looker, etc.)

• 2+ years of experience with Visual Basic for Applications (VBA) or Google Apps Script

• 2+ years of experience with SaaS configuration

• 2+ years of experience with Agile methodology or Business Process Management (BPM)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

• Communicating with clients, luxury good suppliers, and team members to source and sell luxury goods

• Working closely with our high value Events team and discovering opportunities for collaboration with the Luxury goods team.

• Developing new relationships with luxury goods brands

:

• Excellent knowledge of luxury brands

• Experience building relationships and partnerships with luxury good suppliers and/or brands

• Entrepreneurial, problem-solving attitude

• Experience in a collaborative and transparent environment

• Ability to manage multiple tasks under pressure and meet deadlines

• Flexible working hours - available to work on evenings and weekends

:

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of experience working with luxury goods and products, (such as, leather goods, watches, jewelry or rare collectibles)

• 1+ year of experience working with high net worth individuals and clients

• Strong communication, both written and verbal

• 2+ years of experience working with luxury goods and products (such as, leather goods, watches, jewelry or rare collectibles)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

You will be responsible for leading ongoing system requirements management, regression testing, and business process changes, as well as projects related to Workday, Salesforce, ADP GlobalView, and other systems that impact payroll processing. This role will also be responsible for data analysis, driving process improvements, analyzing system configurations, and supporting our payroll, absence and time tracking production teams.

In this role, you will gain skills including technical knowledge of systems (Workday, Salesforce, ADP GlobalView, etc.), product management (prioritizing work and translating requirements between business and tech), data analysis (Excel, Google Sheets, Google Looker, etc.), and project management (JIRA, Google Slides).

Responsibilities:

• Testing and release lead for Workday releases that impact the payroll, absence, and time tracking (including weekly Workday service releases and semi-annual Workday feature releases)

• Partner within HR Technology (HRIS) and HR Product Management Teams to request changes and regression test system configurations

• Proactively recommend process improvements to rethink existing configurations and creatively find solutions to unique problems - including finding ways to automate manual work

• Analyze incident data to identify impacts to our team and make recommendations on resolution and root cause analysis

• Create and/or validate processes associated with organizational needs

• Build and/or maintain tools create outside system such as Microsoft Excel Macros and Google Workspace Apps Script

• Solve or proactively improve configuration issues either from both bug fixes and enhancements, including testing and documentation of changes

• Point of contact for production support for operation team in issue resolution and troubleshooting

• Actively participate in daily huddles / stand-ups

• Maintain open communication with cross-functional and partner teams

• Special projects and/or other responsibilities as assigned

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 1 year of experience in information technology or data analytics

Preferred Qualifications:

• Bachelor’s Degree in Information Technology, Data Analytics, Business Analysis, Accounting, Statistics, Business Administration, Economics, Finance, or Human Resources

• 2+ years of experience in Systems Analysis, Information Technology, Data Analytics, Compensation, or Finance

• 2+ years of experience with Workday and/or Salesforce configuration or system administration

• 2+ years of experience working with Microsoft Excel and/or Google Workspace (Docs, Sheets, Slides, Looker, etc.)

• 2+ years of experience with Visual Basic for Applications (VBA) or Google Apps Script

• 2+ years of experience with SaaS configuration

• 2+ years of experience with Agile methodology or Business Process Management (BPM)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.