Center Manager jobs in United States, Virginia, Richmond
Bank Of America Operations Team Lead - 3rd Shift Sanctions Screening Center ... United States, Virginia, Richmond
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This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.
Responsibilities:
- Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports
- Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures
- Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager
- Monitor work flow and team progress, provide feedback to manager/team
- Monitor escalations received from Lines of business and response in timely manner
- Coordinate with other sites/regions to ensure daily SScOE goals are met
- Provide training to new hires and up skill training to existing associates
- Ensure existing training is updated appropriately to adjust for changes in environment over time
- Participates in projects as required
- Resolves day-to-day problems and executes deliverables within the business unit
- Provides functional expertise knowledge to projects or initiatives relating to the business unit
- Manages team workload and provides general oversight and direction to team
- Maintains internal, operational, and financial controls and works within risk appetite of the business unit
- Reviews processes to ensure they are efficient and implements process improvement opportunities
- Schedule is Monday - Friday 11pm - 8am
Required Qualifications:
- Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience
- Analytical and detail oriented.
- Highly motivated to succeed in a fast-paced environment
- Ability to prioritize, use own initiative and be flexible
- Good oral and written communications skills.
- Ability to work under pressure, meet deadlines and navigate change
- PC proficiency and excellent Keyboarding/Typing skills.
- Ability to work independently, as well as, within a team.
- Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach
- Knowledge of Excel, Word, Outlook
- Overtime as required
- Schedule is Monday - Friday 11pm - 8am
Desired Qualifications:
- 1+ year leadership experience
- Experience in Global Banking & Markets business process
- Excels in working among diverse viewpoints to determine the best path forward
- Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions
- Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
- Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
- Is intellectually curious; constantly seeks to learn and advance his/her knowledge
- Team player attitude, enthusiasm and commitment
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Skills:
- Attention to Detail
- Collaboration
- Customer Service Management
- Customer and Client Focus
- Fraud Management
- Active Listening
- Administrative Services
- Business Operations Management
- Data Collection and Entry
- Quality Assurance
- Client Management
- Coaching
- Performance Management
These jobs might be a good fit
Bank Of America Operations Analyst - 2nd Shift Sanctions Screening Center Ex... United States, Virginia, Richmond
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This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
Responsibilities:
Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services functions
Reviewing and processing OFAC transactions to meet compliance requirements
Performs item processing functions under moderate supervision within a process that has built-in checks and balances.
Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.
Basic level reporting
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes
Required Qualifications:
Minimum of 1 year experience in finance and/or compliance.
Must have experience working in a highly regulated production environment.
Ability to remain focused in a repetitive environment.
Ability to navigate through multiple systems while maintaining data integrity
Analytical and detail oriented; ability to make accurate and timely decisions
Good oral and written communications skills
PC proficiency and excellent keyboarding/typing skills/data entry
Ability to work independently, as well as, within a team
Overtime as required
Desired Qualifications:
Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired.
College degree or equivalent work experience desired
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Excels in working among diverse viewpoints to determine the best path forward.
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Skills:
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking
These jobs might be a good fit
Bank Of America Operations Analyst - 3rd Shift- Sanctions Screening Center E... United States, Virginia, Richmond
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This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
Responsibilities:
Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services functions
Reviewing and processing OFAC transactions to meet compliance requirements
Performs item processing functions under moderate supervision within a process that has built-in checks and balances.
Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.
Basic level reporting
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes
Required Qualifications:
Minimum of 1 year experience in finance and/or compliance.
Must have experience working in a highly regulated production environment.
Ability to remain focused in a repetitive environment.
Ability to navigate through multiple systems while maintaining data integrity
Analytical and detail oriented; ability to make accurate and timely decisions
Good oral and written communications skills
PC proficiency and excellent keyboarding/typing skills/data entry
Ability to work independently, as well as, within a team
Overtime as required
Desired Qualifications:
Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired.
College degree or equivalent work experience desired
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Excels in working among diverse viewpoints to determine the best path forward.
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Skills:
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking
These jobs might be a good fit
Bank Of America Sr Operations Manager - Wire Exception & Repair 3rd Shift United States, Virginia, Richmond
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This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.
Responsibilities:
- The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels.
- The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.
- Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence
- Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
- Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
- Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness
- Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
- Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
- Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
- Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner’s mindset.
- Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Required Qualifications:
- Schedule is 11pm - 8am
- 3+ years supervisory experience
- Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience.
- Performance management experience
- Strong attention to detail and problem-solving skills.
- Effective planning, time management and organizational skills
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Desired Qualifications:
- Knowledge of the following software is a plus: WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT
- Six Sigma
- Project Management skills
Skills:
- Business Operations Management
- Customer Service Management
- Performance Management
- Process Performance Measurement
- Talent Development
- Account Management
- Client Management
- Leadership Development
- Process Management
- Relationship Building
- Hiring and Onboarding
- Policies, Procedures, and Guidelines Management
- Process Design
- Risk Management
- Workforce Analytics
These jobs might be a good fit
Bank Of America Operations Analyst - 3rd Shift Sanctions Screening Center Ex... United States, Virginia, Richmond
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This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
Responsibilities:
- Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services functions
- Reviewing and processing OFAC transactions to meet compliance requirements
- Performs item processing functions under moderate supervision within a process that has built-in checks and balances.
- Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.
- Basic level reporting
- Assists with coordination of implementation for products, services, and operational solutions
- Supports the design, documentation, implementation, and monitoring of new products and services
- Provides guidance regarding procedural, technical, and operational changes
- Expands business products knowledge within operations environment
- Builds network by developing relationships with partners and teammates
- Inspects data to identify issues and trends
- Collects and interprets data to validate operational processes
Required Qualifications:
- Minimum of 1 year experience in finance and/or compliance.
- Must have experience working in a highly regulated production environment.
- Ability to remain focused in a repetitive environment.
- Ability to navigate through multiple systems while maintaining data integrity
- Analytical and detail oriented; ability to make accurate and timely decisions
- Good oral and written communications skills
- PC proficiency and excellent keyboarding/typing skills/data entry
- Ability to work independently, as well as, within a team
- Overtime as required
Desired Qualifications:
- Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired.
- College degree or equivalent work experience desired
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
- Excels in working among diverse viewpoints to determine the best path forward.
- Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
- Commitment to challenging the status quo and promoting positive change.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Skills:
- Attention to Detail
- Customer and Client Focus
- Monitoring, Surveillance, and Testing
- Process Performance Management
- Research
- Adaptability
- Business Analytics
- Critical Thinking
- Reporting
- Written Communications
- Data Management
- Policies, Procedures, and Guidelines Management
- Process Design
- Process Effectiveness
- Strategic Thinking
These jobs might be a good fit
Bank Of America Operations Analyst - Sanctions Screening Center Excellence United States, Virginia, Richmond
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This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
Responsibilities:
Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services functions
Reviewing and processing OFAC transactions to meet compliance requirements
Performs item processing functions under moderate supervision within a process that has built-in checks and balances.
Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.
Basic level reporting
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes
Required Qualifications:
Minimum of 1 year experience in finance and/or compliance.
Must have experience working in a highly regulated production environment.
Ability to remain focused in a repetitive environment.
Ability to navigate through multiple systems while maintaining data integrity
Analytical and detail oriented; ability to make accurate and timely decisions
Good oral and written communications skills
PC proficiency and excellent keyboarding/typing skills/data entry
Ability to work independently, as well as, within a team
Overtime as required
Desired Qualifications:
Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired.
College degree or equivalent work experience desired
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Excels in working among diverse viewpoints to determine the best path forward.
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Skills:
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking
These jobs might be a good fit
EY Risk Consulting - Digital Manager Richmond VA United States, Virginia, Richmond
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The objective of our Consulting risk services is to provide clients with a candid and reliable overview of their risk landscape. Our solutions can be used by our clients to build confidence and trust with their customers, the overall market and when required by regulation or contract
Your key responsibilities
You will be responsible for managing multiple client engagement teams at an executive level within the practice and the firm. You can expect to work with high level client personnel to analyze, evaluate, and enhance information systems facilitating the business internal control process, and will assist clients and other Digital Risk professionals in performing information technology control and security engagements.
Skills and attributes for success
- Provide guidance and share knowledge with team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues. Work with the team and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement
- Brief the engagement team on the client's IT environment and industry IT trends. Maintain relationships with client management to manage expectations of service, including work products, timing, and deliverables. Demonstrate a thorough understanding of complex information systems and apply it to client situations
- Bring and utilize extensive knowledge of the client’s business/industry to identify technological developments and evaluate impacts on the client's business. Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services.
- Understand EY and its service lines and actively assess what the firm can deliver to serve clients.
To qualify for the role you must have
- A bachelor's or master's degree
- A minimum of 5 years of experience working as an IT auditor or IT risk adviser for a public accounting firm, a professional services firm, or within industry
- Bring your significant experience in applying relevant technical knowledge in at least one of the following engagements: (a) financial statement audits; (b) internal or operational audits; (c) Service Organization Controls Reporting engagements; and/or (d) ERP security and control reviews (Oracle, SAP, PeopleSoft)
- We would expect for you to be available to travel outside of their assigned office location at least 50% of the time, plus commute within the region (where public transportation often is not available). Successful candidates must work in excess of standard hours when necessary. A valid passport is required.
Ideally, you’ll also have
- A bachelor's or master's degree in business, accounting, finance, computer science, information systems, engineering, or a related discipline
- CPA, CA, CISA, CISSP, CISM, CBCP, CIA, CIPP, CGEIT certification is desired; If you are non-certified, you are required to become certified within 1 year from your date of hire.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
These jobs might be a good fit
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This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.
Responsibilities:
- Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports
- Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures
- Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager
- Monitor work flow and team progress, provide feedback to manager/team
- Monitor escalations received from Lines of business and response in timely manner
- Coordinate with other sites/regions to ensure daily SScOE goals are met
- Provide training to new hires and up skill training to existing associates
- Ensure existing training is updated appropriately to adjust for changes in environment over time
- Participates in projects as required
- Resolves day-to-day problems and executes deliverables within the business unit
- Provides functional expertise knowledge to projects or initiatives relating to the business unit
- Manages team workload and provides general oversight and direction to team
- Maintains internal, operational, and financial controls and works within risk appetite of the business unit
- Reviews processes to ensure they are efficient and implements process improvement opportunities
- Schedule is Monday - Friday 11pm - 8am
Required Qualifications:
- Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience
- Analytical and detail oriented.
- Highly motivated to succeed in a fast-paced environment
- Ability to prioritize, use own initiative and be flexible
- Good oral and written communications skills.
- Ability to work under pressure, meet deadlines and navigate change
- PC proficiency and excellent Keyboarding/Typing skills.
- Ability to work independently, as well as, within a team.
- Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach
- Knowledge of Excel, Word, Outlook
- Overtime as required
- Schedule is Monday - Friday 11pm - 8am
Desired Qualifications:
- 1+ year leadership experience
- Experience in Global Banking & Markets business process
- Excels in working among diverse viewpoints to determine the best path forward
- Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions
- Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
- Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
- Is intellectually curious; constantly seeks to learn and advance his/her knowledge
- Team player attitude, enthusiasm and commitment
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Skills:
- Attention to Detail
- Collaboration
- Customer Service Management
- Customer and Client Focus
- Fraud Management
- Active Listening
- Administrative Services
- Business Operations Management
- Data Collection and Entry
- Quality Assurance
- Client Management
- Coaching
- Performance Management
These jobs might be a good fit
