Customer Service jobs in United States, Utah, Salt Lake City

You will:

• Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts

• Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller

• Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages

• Apply own judgment in certain cases to proactively find a resolution when not immediately available

• Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.

• Able to work an AM or PM schedule with two consecutive days off, working either Saturday or Sunday

• Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers

• Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.

• Able to deliver extraordinary impact. You start by being excellent at the basics and going above and beyond for our people, customers, and partners

• Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights

• Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree.

• 2+ years of call center or relevant customer service experience

• A stellar communicator, with high level of empathy and emotional intelligence

• Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches

• You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations

• Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages

• Comfortable in a dynamic, fast-paced, and constantly evolving working environment

• Must Be Located in Utah.

• Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults

• Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours

• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)

• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload

The base pay range for this position is expected in the range below:

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

You will:

• Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts
• Address questions related to compliance and policy adherence, ensuring members understand and follow these guidelines while providing guidance and support to resolve issues
• Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay and its members
• Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
• Adhere to established policy-driven guidelines, ensuring consistency and compliance in decision-making processes, while exercising minimal personal discretion to maintain uniformity and uphold the organization's standards and procedures.
• Conduct thorough investigations of member accounts to identify issues ensuring compliance with established policies
• Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more

You are :

• Able to work an AM or PM schedule working both weekend days
• Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers
• Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities
• Able to deliver extraordinary impact. You start by being excellent at the basics and going over and beyond for our people, customers, and partners
• Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights
• Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree
  

To be successful (Requirements) :

• 3+ years of call center or relevant customer service experience
• You are customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence
• Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
• Skilled and insightful to the needs of customers. Maintaining resiliency while delivering tough messages
• Comfortable in a dynamic, fast-paced, and constantly evolving working environment
  

Work from Home Requirements :

• Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults
• Willing to work a structured work schedule which includes not undertaking the primary care of another individual (such as a child or adult) during working hours
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload
  

Our Benefits:

• Starting pay of $22.50/hr with differentials for swing and weekend shifts
• Benefits on Day 1 (Medical, Dental, Vision Insurance)
• 16+ Days of Paid Time Off
• eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
• Teammates receive quarterly performance bonuses and yearly performance raises

The base pay range for this position is expected in the range below:

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

• Interfaces with other departments in the execution of duties to ensure the orderly flow of material and information

• Execute training plans

• Perform basic trouble shooting encompassing multiple variables and unknowns to achieve root cause analysis and problem resolution

• Utilize basic technical communications throughout the test process for production/Refurb assemblies/systems

• Provide evaluation/constructive feedback in the development of internal and external engineering, manufacturing, or service documentation

• Provide strong individual contributions to team goals

• Participate in LEAN process improvement activities to improve quality, process flow, and cycle or TAKT times

• Comply with EHS regulations and policies and escalate concerns/suggestions to leadership

• Maintain daily production output

• Identify and report defects in assigned area

• Engage in daily 5s activities

• High School diploma/GED or Local Equivalent and 2 years technical experience

• Ability to work independently

• Demonstrated basic computer skills and ability to navigate online instructions

• Ability to draw accurate conclusions from test data, malfunctions, or deviations, and assist with corrections to the existing design or process

• Associates degree in an Electronics or Engineering field

• Electrical experience

• Experience in medical manufacturing or other highly regulated industry preferred.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Essential Responsibilities

• Controls and maintains production processes including tooling and equipment.
• Drives improved product quality by identifying manufacturing opportunities, developing cost-effective solutions, and overseeing successful implementation into production.
• Utilizes in-depth knowledge, analytical thinking, and technical experience to execute to site priorities.
• Establishes team goals/priorities that meet or exceed SQDCP company goals.
• Monitors and improves productivity, while ensuring all customer commitments are met in a timely, quality and cost-conscious manner
• Develops and creating training plans to maximize workforce capability
• Works with Production Associates and Technicians to improve manufacturability and quality opportunities that may related to methods, processes, tooling, equipment, and product design.
• Focused on maintaining a culture of compliance and audit readiness to facilitate the manufacturing process of medical devices. As well as Environmental, Health & Safety efforts in support of plant goals.
• Driving LEAN manufacturing implementation, including identification and implementation of continuous improvement projects to support the wing-to-wing manufacturing processes.

Qualifications/Requirements

• Bachelor’s degree with 3 years production, supply chain or leadership experience or High School diploma/GED and 15 years production or supply chain experience.
• Demonstrated ability to lead and develop teams.
• Demonstrated ability to identify and implement Best Practices and deal with high levels of ambiguity
• Demonstrated solid performance, leadership and experience in lean
• Proven experience in influencing, leading teams and driving change results orientation
• Good analytical and planning skills
• Knowledge and understanding of process controls, verification, validation, acceptance criteria, equipment and tools, as well as training requirements and best practices.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics

• MBA or Master’s degree from an accredited college/university.
• Experience in manufacturing in the medical device industry is preferred.
• Demonstrated ability to perform with high levels of ambiguity.
• Prior Team Leading experience
• OMLP/ETLP graduate
• Six Sigma Greenbelt certification

In this role, you will:

• Participate in supporting internal and external customers by providing a variety of support services in account management, operations, documentation, customer service and technical support and identify opportunity for process improvements within Customer Service- Licensed

• Review and analyze less complex product or service information, and exercise independent judgment to guide operational efficiencies, quality and compliance

• Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the policies, procedures and compliance requirements

• Collaborate and consult with colleagues, internal partners and stakeholders

• Provide guidance to less experienced staff

Required Qualifications:

• 2+ years of Customer Service- Licensed experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Desired Qualifications:

• 2+ years of brokerage customer service experience in a licensed environment

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment

• Ability to process complex transactions and perform extensive research to resolve complex customer issues

• Experience meeting high production and quality standards

• Strong analytical skills with high attention to detail and accuracy

• Excellent verbal, written, and interpersonal communication skills

• Experience importing, exporting, and manipulating data using Microsoft Excel

Job Expectations:

• Willingness to work on-site at stated location on the job opening

• Work schedule may vary between 6 am – 8 pm Monday – Friday. Ability to work nights, weekends, and/or holidays as needed. Schedules will be set as need is determined.

• US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. This will be communicated at time of offer acceptance. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required

• Required Absence for FINRA 10 consecutive business days – or 80 hours if working 10 hour shifts

Posting Location:

• Salt Lake City, Utah

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Responsibilities

• Assist the Customer Success team in managing customer relationships throughout the customer journey, including implementation, product adoption, usage, renewal, expansion, and advocacy.

• Support the team in building long-term collaborative partnerships with clients.

• Collaborate cross-functionally with departments such as Sales, Customer Operations, and Product to ensure strategy alignment.

• Help identify upsell and expansion opportunities through customer interactions and assist in developing strategies to align with customer business objectives.

• Support the management of renewal pipelines and forecasts, and assist with contract and invoicing efforts.

Required Qualifications, Capabilities, and Skills

• Experience : 1+ years in a support role within Customer Success or Account Management at a B2B SaaS company.

• Education : Bachelor's degree required.

• Skills :

  • Strong ability to support relationship-building efforts.

  • Understanding of client success best practices and strategies.

  • Excellent project and time management skills, with the ability to assist in managing multiple clients and tasks simultaneously.

  • Proactive, solution-oriented mindset for handling customer issues.

  • Technically savvy and quick to learn new systems and applications to assist with application training and product launches.

Preferred Qualifications, Capabilities, and Skills

• Experience in the venture capital industry with private company financings is a plus.

• A legal, financial, or accounting background within the context of the venture capital industry would also be a plus.

• This role is ideal for someone who is eager to support a team in driving customer success, has strong organizational skills, and is technically adept. Experience in the venture capital industry is a plus, but not mandatory.

The base pay range for this position is expected in the range below:

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.