Account Representative jobs in United States, Utah, Salt Lake City

Key Responsibilities

• Product Strategy and Vision (PANW Platform Focus):
• Drive and champion the long-term strategy and roadmap for proactive operational health insights, troubleshooting, and remediations, including AI-agent-driven solutions for NGFWs (Hardware, Software, and Cloud NGFW), Prisma Access (SASE Security), Prisma AIRS (AI Runtime Security), and the Palo Alto Networks cloud-delivered security subscription solutions
• Identify opportunities for cross-product common issue scenarios, drive standardization, effort optimization, and enforce Palo Alto Networks' consistency across all these platforms
• Customer and Market Research: Deeply understand the needs of large-scale customers utilizing our entire network security platform. Focus research on workflows for operational health issue lifecycle management, root cause identification, visualization, auditing, and troubleshooting and remediation validation across different product boundaries
• Feature Definition and Prioritization: Own the entire product lifecycle. Define detailed product requirements (PRDs), user stories, and acceptance criteria for features like:
• Identification of common customer problems across the specified PANW platforms.
• Analysis of root causes and their visualization for faster resolution
• Issue identification and resolution - both automated and AI agent-driven workflows that enable troubleshooting, root-causing, and eventual remediations
• Proactive features that detect issues early to enable customers to avoid the problem altogether.
• Go-to-Market (GTM) Enablement: Collaborate closely with Marketing, Sales, and Sales Engineering to develop compelling GTM strategies and messaging that highlight the significant operational efficiency and security assurance enabled by unified operational health management across the Palo Alto Networks security ecosystem
• Cross-Functional Execution: Work closely with Engineering and UX/UI Design teams responsible for each security product to ensure seamless, timely, and high-quality delivery of cross-platform features.
• Business Performance: Monitor KPIs related to customer adoption, usage, and the successful automation of security operations on our platform, specifically tracking feature utilization across the listed product components

Required Qualifications

• 5+ years of Product Management experience, preferably within enterprise security software or platforms
• Deep and proven domain expertise in network and security health management, NOC and SOC team processes, and troubleshooting and remediation workflows within large, complex deployments
• Familiarity or direct experience with Palo Alto Networks' Network Security products NGFW & Panorama, Prisma Access, Prisma SD-WAN, and/or Prisma AIRS, and security subscriptions desired.
• Strong technical understanding of SaaS/Cloud application delivery lifecycle and processes
• Exceptional communication and presentation skills, capable of articulating complex technical and cross-platform concepts to technical and executive audiences
• Bachelor's degree in a technical field or equivalent military experience required

Preferred Qualifications

• Direct experience managing products that focus on unified operational health, AIOps, or automation across a broad, single-vendor platform
• Active Palo Alto Networks certification (e.g., PCNSE, PCSAE, PCCSE)
• Experience with AIOps, ITOM/ITSM workflows, and integrating health/remediation data into automated operational pipelines
• Experience driving UX/UI for products that consolidate complex operational health data, root cause analysis, and remediation workflows from disparate services

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $171200/YR - $276825/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

You will:

• Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts

• Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller

• Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages

• Apply own judgment in certain cases to proactively find a resolution when not immediately available

• Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.

• Able to work an AM or PM schedule with two consecutive days off, working either Saturday or Sunday

• Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers

• Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.

• Able to deliver extraordinary impact. You start by being excellent at the basics and going above and beyond for our people, customers, and partners

• Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights

• Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree.

• 2+ years of call center or relevant customer service experience

• A stellar communicator, with high level of empathy and emotional intelligence

• Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches

• You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations

• Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages

• Comfortable in a dynamic, fast-paced, and constantly evolving working environment

• Must Be Located in Utah.

• Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults

• Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours

• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)

• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload

The base pay range for this position is expected in the range below:

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

In this role, you will:

• Provide token support for Vantage customers
• Help with customer associated risk management
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Manage internal and external user access for secure systems, including setup, and reset, for RSA SecurID Tokens.
• Support internal banking personnel with both production and non-production environments, including configuration and passcode resets using the RSA SecurID Administration Utility (ACE).
• Handle token distribution workflows and ensuring timely resolution of access-related requests.
• Maintain security protocols and user authentication standards across enterprise systems.

Required Qualifications:

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous financial services experience
• Customer service experience with Wells Fargo channels Contact Center, Digital or Store
• Treasury management products and services experience
• Knowledge of ServiceView, FedEx ShipManager, UAM, and AES
• Intermediate Microsoft Office skills
• Intermediate Microsoft Excel skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment

Job Expectations:

• Position schedule is Monday - Friday 8:30 AM - 5:00 PM
• No hybrid schedule available
• Specific compliance policies may apply regarding outside activities and/or personalinvesting; affectedemployees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Location:

• 260 Charles Lindbergh Drive - Salt Lake City, UT

Salary range:

• $21.63 - $28.37 Hourly range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

You will:

• Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts
• Address questions related to compliance and policy adherence, ensuring members understand and follow these guidelines while providing guidance and support to resolve issues
• Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay and its members
• Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
• Adhere to established policy-driven guidelines, ensuring consistency and compliance in decision-making processes, while exercising minimal personal discretion to maintain uniformity and uphold the organization's standards and procedures.
• Conduct thorough investigations of member accounts to identify issues ensuring compliance with established policies
• Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more

You are :

• Able to work an AM or PM schedule working both weekend days
• Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers
• Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities
• Able to deliver extraordinary impact. You start by being excellent at the basics and going over and beyond for our people, customers, and partners
• Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights
• Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree
  

To be successful (Requirements) :

• 3+ years of call center or relevant customer service experience
• You are customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence
• Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
• Skilled and insightful to the needs of customers. Maintaining resiliency while delivering tough messages
• Comfortable in a dynamic, fast-paced, and constantly evolving working environment
  

Work from Home Requirements :

• Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults
• Willing to work a structured work schedule which includes not undertaking the primary care of another individual (such as a child or adult) during working hours
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload
  

Our Benefits:

• Starting pay of $22.50/hr with differentials for swing and weekend shifts
• Benefits on Day 1 (Medical, Dental, Vision Insurance)
• 16+ Days of Paid Time Off
• eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
• Teammates receive quarterly performance bonuses and yearly performance raises

The base pay range for this position is expected in the range below:

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.