Field Service Engineer jobs in United States, Utah, Lehi

What You’ll Do

As a Field Service Engineer

RoleResponsibilities:

• Install, maintain, and upgrade customer equipment
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers
  [Customer Engineers]
• Collaborate with Senior Field Service Engineers
  [Customer Engineers]
  and/or the customer to understand roadmaps, process flows, inflection points, requirements, and businesschallenges
• Train and mentor junior Field Service Engineers
  [Customer Engineers]
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

MinimumQualifications:

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 4-7 years of work experience insemiconductor industry or other equipment support industry
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Physical Requirements:

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. >

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

- setting goals and controlling achievements.

- establishing training and career development plans.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance

- empower the work force

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Role Responsibilities:

• Support software product maintenance, diagnose and troubleshoot customer reported software product issues, propose a proper solution/workaround

• Define customer issues and requirements using critical thinking and analysis

• Work with global and local software/project teams to develop cause analysis and corrective action plans

• Build environments to perform product functional testing, build customized solutions and reproduce reported issues

• Perform softwareinstallations/upgradesand create/implement product training for customers

• Assist project managers by tracking issues, patches, and resolutions

• Perform project management tasks as needed

• Coordinate customer’s systems administration and IT teams to deploy and optimize CIM solutions to achieve factory KPIs

• Present technical information to customers including technical contributors and managers

• Prepare and present technical product information/training to external customers in group setting

• Contribute to knowledge base population and management

• Develop and deliver statements of work (SOW)

• Create and implement software training and/or demonstrations

Functional Knowledge:

• Requires or needs to acquire in-depth Material Control System (MCS) knowledge and experience

• Conceptual and practical familiarity of material control and movement expertise in factory operations

• Understanding of SEMI standards including SEMI standards E82 and E88

• Knowledge of factory automation systems such as recipe management, process control, planning, scheduling, dispatching

Minimum Qualifications:

• Bachelors or Masters degree in engineering, IT/IS or a related field

• Please note this role will require 35% travel

• 3-7 years of experience working in semiconductor manufacturing as process engineer, software or IT engineer, or manufacturing engineer

• Outstanding skills in data mining, data analysis and critical thinking to aid in troubleshooting issues

• Project management skills with the ability to work on multiple projects concurrently and communicate effectively

• Working knowledge of databases including the use of SQLand network communication/system cluster via the use commands

• Working proficiency using programming and scripting languages such as R, Python, C#, Java, C++

• Knowledge of Windows and Unix/Linux operating systems, TCP/IP Protocols, Web Services (i.e. check system errors, tcpdump or wireshark usage)

• Knowledge about PCs and server hardware (i.e. pacemaker/suncluster and the cluster architecture)

Preferred Qualifications:

• Knowledge of Applied Materials applications and platforms such as CLASS MCS 5, APF, FAB300, FACTORYworks, PROMIS, E3