Technical Support jobs in United States, Tennessee, Nashville
Amazon Support Engineer ONS Services United States, Tennessee, Nashville-Davidson
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Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.
Key job responsibilities
• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Provide on-call support for high severity incidents and act as an escalation point of contact for team
• Assist with activities to triage and escalate system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
A day in the life• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
Basic Qualifications
- High school or equivalent diploma
- Bachelor's degree
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
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Amazon Manager Technical Support OMHS Integration Deployment & United States, Tennessee, Nashville
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ABOUT THIS ROLE
As a System Development Engineer, you will…
- Provide Infrastructure support, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on coding projects primarily in Java and AWS technologies
- Provide Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- Provide System and Support status reporting
- Own one or more technical components
- Improve Audible's infrastructure, operational performance, and stability
- Participate in designs, code and procedures reviews
- Identify opportunities arising from technical discussions and do the technical trade-offs
- Troubleshoot, research root causes and thoroughly resolve defects
- Drive large scale technology projects
- Drive pipeline automation and CI/CDABOUT AUDIBLE
- 1+ years of experience in automating, deploying, and supporting infrastructure
- 1+ years of experience with Linux/Unix
- 1+ years of experience programming with Java
Preferred Qualifications
- Experience with CI/CD pipelines build processes
- Experience with pipeline automation
- Experience with large scale projects
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Amazon Manager Technical Support OMHS Integration Deployment & United States, Tennessee, Nashville
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As a Senior Fiber Process Engineer, you will play a crucial role in our Avionics development lab. Your primary responsibilities will include building and testing complex fiber optics assemblies, opto-mechanical assemblies, lasers, and amplifiers. You will be tasked with providing innovative improvement strategies for our existing manufacturing processes to enhance efficiency and quality.A key aspect of your role will be supporting the development, prototyping, and failure investigations of fiber optics and opto-mechanical devices. You will also participate in test campaigns of optics and optoelectronics systems, ensuring they meet rigorous performance standards.Additionally, you will be responsible for setting up and maintaining high-quality, high-efficiency assembly lines within our laboratory environment. Your expertise in optimizing processes and workflows will be invaluable in driving continuous improvement across our operations.Export Control Requirement:
Key job responsibilities
Build and test complex fiber optics assemblies, opto-mechanical assemblies, lasers, and amplifiers.
Develop innovative improvement strategies to enhance the efficiency and quality of existing manufacturing processes.
Support the development, prototyping, and failure investigations of fiber optics and opto-mechanical devices.
Participate in test campaigns of optics and optoelectronics systems to ensure they meet rigorous performance standards.
Set up and maintain high-quality, high-efficiency assembly lines within the laboratory environment.
Optimize processes and workflows to drive continuous improvement across the operations.
A day in the life
This lab engineer will be a member of the Inter satellite Link (ISL) team with responsibilities of improving the manufacturing processes and methods necessary to reduce build time and increase throughput. In this role you will work in close contact with the design engineers, building and qualifying new designs, while supporting other activities as such as system test campaigns or manufacturing line troubleshooting and process improvements.
- Experience in developing functional specifications, design verification plans and functional test procedures
- Engineering degree in optics, photonics, physics, or Electrical Engineering.
- 5+ years working in engineering/scientific laboratory
- 5+ years’ experience in fiber optics process development or manufacturing, including stripping, cleaving, splicing and recoating
- 5+ years’ experience testing optical systems (free space, fiber optics, lasers)
Preferred Qualifications
- Master's degree in electrical engineering, computer engineering, or equivalent
- Experience working with interdisciplinary teams to execute product design from concept to production
- Experience with the project management of technical projects
- 10+ years working in engineering/scientific laboratory
- 10+ years’ experience in fiber optics process development or manufacturing, including stripping, cleaving, splicing and recoating
- Experience with optical measurement on high precision optical components and systems, such as interferometry, transmission and reflectivity, laser beam characterization etc.
- Experience running HALT and HASS test campaigns
- Experience in troubleshooting and servicing optical, electrical or mechanical equipment
- Experience in one or more of the following areas: thermal management, manufacturing automation, test automation, mechanical design, Python scripts.
- Strong Mathematical/Statistical/Physics fundamentals.
- Strong operational and organizational skills
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Amazon Support Eng OTS United States, Tennessee, Nashville-Davidson
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About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.Key job responsibilities
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- High school or equivalent diploma
- 2+ years of supporting and maintaining a corporate network environment experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Preferred Qualifications
- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment
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Amazon Support Engineer RAD1 United States, Tennessee, Nashville-Davidson
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Key job responsibilities- Develop and implement automation solutions to streamline operations and increase productivity.
- Write clean, well-documented code in languages such as C#, Java, Python, C++, or JavaScript.
- Demonstrate a basic understanding of software design principles, data structures, and algorithms.
- Basic skills in backend and frontend development, utilizing server-side languages and frontend technologies (HTML, CSS, JavaScript frameworks).
- Ability to learn AWS services and cloud architecture principles.
- Implement project management best practices
- Develop and maintain project documentation and templates
- Recommend and implement process improvements
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- Ability to understand and write basic codes in programming languages such as C#, Java, Python, C++, or JavaScript
Preferred Qualifications
- Bachelor's degree in IT, computer science or equivalent
- Minimum of 2 years of relevant experience in software development, automation, and project management
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Truist Wealth Support Specialist II- SEG Nashville TN United States, Tennessee, Nashville-Davidson
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Regular or Temporary:
English (Required)
1st shift (United States of America)* This is an in-office position located in Nashville, TN.*
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Work within the Truist risk framework to prioritize relationship management activities with a focus on the client experience and support of the advisor’s purpose-driven advice delivery, revenue-generating activities, and client acquisition activities.
2. Support administrative fitness efforts through review of relevant reports and ensuring timely updates to book management data (i.e. pipelined reports and referrals)
3. Support the sales and retention efforts by scheduling appointments, making follow up telephone calls, and preparing and maintaining client presentation and marketing materials.
4. Support Integrated Relationship Management activities through good understanding of offerings, solutions, and referral pathways.
5. Triage and delegate client and advisor operational requests related to transfers, withdrawals, and account opening/maintenance to the centralized service team.
6. Work closely with the centralized service team to ensure client and advisor requests are fulfilled in a timely manner.
7. Demonstrate proficiency in all operational competencies and processes including banking, credit, investments, trust, new client on-boarding/welcome program, client servicing and advisor support.
8. Escalate potential at-risk relationships to advisor/regional managing director.
9. Serve as the on-site local contact for wealth support advisory org teammates and leadership.
10. Maintain positive working relationships with various departments and individuals who are designated to support Wealth support efforts and serve as an effective advocate for Wealth clients with other LOBs.
11. Enter and maintain appropriate client records; monitor client transactions and client data for accuracy and timeliness; maintain appropriate documentation of client transactions.
12. Respond to client requests for information and assistance within appropriate level of authority.
13. Assist the advisors with other administrative functions, prioritizing those actions that enable quality client interactions and support a superior client experience.
14. Continually render responsive and professional personal service to Wealth clients
15. Can attend client events/meetings, as needed, with leadership approval.
16. Serve as a peer-mentor for WSS I
17. Participate in workstreams, committees and councils as needed.
18. Able to provide support for multiple advisors and client relationships in a fast-paced environment.
19. Able to work independently and seek guidance as needed.
20. Where applicable, demonstrate proficiency in specialty-specific support activities, including servicing a commercial book of business, demonstrate a basic understanding of treasury services and solutions, and identifying specialty-specific process and service/solution delivery gaps.QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Undergraduate degree or 4+ years of banking experience
2. Excellent organizational skills with the ability to work on numerous tasks simultaneously.
3. Responsive to coaching
4. Able to learn independently using training guides, virtual and in-person training sessions, and peer-to-peer training.
5. Flexible; able to adapt to change.
6. Able to identify and focus on top priorities in a fast-paced environment with multiple priorities
7. Strong understanding of banking, lending, commercial and wealth management solutions
8. Excellent interpersonal and relationship management skills
9. Excellent oral and written communication skills
10. Proficiency in Microsoft Office applications
11. Exemplary customer service and professional etiquette skills
12. Ability to travel, occasionally overnight.
Preferred Qualifications:
1. 5 years of previous banking or other financial institutional experience
2. Strong fiduciary and investment management knowledge
3. For specialty support teammates, commercial or specialty-industry experience
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Amazon Support Engineer - Hardware WWOS Global Physical Security GP... United States, Tennessee, Nashville
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GPS is responsible for creating, implementing, and overseeing Amazon operations security infrastructure and technical solutions. We are seeking an experienced Support Engineer to join our Global Physical Security team to support hardware initiatives. As a support engineer, you will identify, test, and qualify new technology against a variety of Video Management Systems (VMS) and Access Control Systems for compatibility, integration, and functionality. You will contribute and manage various projects to integrate 3P applications and hardware within the WWOS Operations infrastructure. This position requires a deep customer focus, self-motivation, technical expertise, and strategic mindset to create and support the physical security systems and processes.Key job responsibilities
- Test and qualify new and existing security devices against a variety of Video Management Systems (VMS) and Access Control systems. Ensuring compatibility, integration, functionality, and quality standards are met.- Implement and integrate solutions with existing physical security systems and platforms
- Continuously monitor and optimize solutions to ensure reliability, scalability, and compliance.
- Create and maintain documentation for hardware engineering processes, procedures, and solutions for knowledge sharing and sustainability, such as User Guides
- Stay up-to-date with industry trends, emerging technologies, and security regulations in the physical security domain
A day in the life
You will own the completion of an array of projects and security initiatives/activities designed to protect your fellow Amazonians. You obsess over internal and external customers and successfully deliver support and services in a very high growth environment where priorities shift extremely fast. You work independently and can manage security hardware projects under minimal supervision, continuously triage and prioritize accordingly, communicate clearly and compellingly and deliver exceptional products.1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) PlanWork/Life Balance
- Experience troubleshooting and debugging technical systems
- Experience driving collaborative projects from conception to delivery
- Experience troubleshooting and documenting findings
- 4+ years of experience of working with, deploying, or supporting Physical Security projects and/or infrastructure
- 4+ years of experience in technical support with a focus on hardware
- High School Diploma or equivalent
PREFERRED QUALIFICATIONS
- Experience in development or technical support
- Knowledge of distributed applications/enterprise applications
- Experience scripting in modern programming languages
- Certifications in one or more Video Management Systems (VMS) or Access Control Systems, or Relevant industry certifications (e.g., CISSP, PMP, AWS)
- Experience working in a global, enterprise-leel environment
- Experience in the security integration field
- Bachelor's Degree in engineering, computer science, or related field
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Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.
Key job responsibilities
• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Provide on-call support for high severity incidents and act as an escalation point of contact for team
• Assist with activities to triage and escalate system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
A day in the life• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
Basic Qualifications
- High school or equivalent diploma
- Bachelor's degree
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
These jobs might be a good fit
