Service Representative jobs in United States, Tennessee, Nashville

Your role:

• Coordinate and manage all phases of service contracts, including compliance reviews and ensuring customer deliverables align with corporate policies. Confirm accuracy and a valid path to cash throughout the contract lifecycle.

• Manage competing priorities and deadlines while delivering excellent support to internal partners and external customers. Proactively assist teammates and maintain strong partnerships with Sales and internal teams to ensure aligned goals.

• Actively seek opportunities to challenge yourself and others, driving positive impact for the team, customers, and business. Lead or participate in projects for continuous improvement while modeling and coaching others.

• Assist with fiscal close reports and resolve customer entitlement issues related to service contract processing errors. Escalate issues to management as needed and perform other assigned duties.

• Utilize Salesforce, Enterprise Resource Planning, and custom databases to streamline data processes and serve as the main contact for service contract booking requests. Analyze complex contract requirements for compliance, communicate policies internally, maintain procedures, and apply cross-functional process knowledge.

You're the right fit if:

• You’ve acquired 3+ years of sales support experience.

• Your skills include level intermediate or better in MS Office (including experience using VLOOKUP and pivot and SAP systems tables). A bonus if you have experience working with Salesforce.

• You have at least a bachelor’s degree in business or a related field.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You’re an individual passionate about customer experience, operational excellence, and continuous development, with the ability to work efficiently under tight deadlines, take on new responsibilities, communicate effectively, collaborate well in teams, demonstrate strong interpersonal and organizational skills, and make confident decisions within established policies.

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Tennessee is $21.27 to $34.04 hourly.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Your role:

• Develop and maintain internal customer relationships, handling a high volume of inbound calls and emails. Address inquiries and resolve issues promptly.

• Analyze transactions, correct records, and adjust errors. Manage multiple tasks with attention to detail.

• Respond to customer inquiries about pricing, availability, and lead times. Provide accurate and timely information.

• Process customer orders and RMAs accurately. Collaborate with other departments for order completion.

• Maintain product knowledge, including prices, delivery times, and marketing promotions. Assist with returns and replacements as needed.

You're the right fit if:

• High school education or equivalent required; Associate degree preferred.

• 3+ Years of Industry Experience

• Customer Service Experience Required

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• Strong communication and computer literacy skills - verbal and written, Office Suite programs, typing

Your role:

• Manage daily que, workflow, and process customer quotes/purchase orders accurately and efficiently within outlined KPIs and SLAs.

• Audit cases, support reporting, and ensure timely revenue recognition and service order closure.

• Communicate with internal and external customers to resolve issues and provide excellent service.

• Collaborate across departments, maintain data integrity, and address quoting errors / discrepancies.

• Contribute to team goals, participate in training, and drive process improvements with a positive, adaptable attitude.

You're the right fit if:

• Minimum 2 years of experience in Billing and Invoicing, Accounts Receivable/Payable, Contract Management or equivalent.

• High School Diploma, Vocational Education required

• 1+ years’ experience in an administrative position with experience in order processing/order entry or related experience (preferred).

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• Experienced in using PCs and Microsoft Office, with strong organizational, time management, and effective oral and written communication skills.

How we work together

This is an office-based role.

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The hourly pay range for this position in Nashville, TN is $18.39 to $29.42, plus overtime eligibility.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to
Nashville, TN.

Your role:

• Build credibility and trust with customers by conducting pro-active customer visits.
• Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
• Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times.
• Understand customer's business and competitive environment.
• Manage company assets effectively in accordance with established Philips processes and guidelines including labour time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
• Must be qualified and perform work in at least one modality ( MRI ) but may be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends, seeking out formal and informal training opportunities.
• Independently resolve equipment and customer issues.

You're the right fit if you have:

• BA Degree or High school graduate or vocational certification in electronics, biomedical equipment servicing/engineering or equivalent combination of education and experience in the electronics industry, preferably in a Health Tec environment.
• Experience in technical service environment, ideally in the biomedical segment.
• Understand and apply electronic, mechanical, and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.
• Strong organizational skills, self-disciplined and the ability to work independently.
• Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Oral and written communication skills in English in addition to Italian as local language.
• Availability to travel constantly across the North-East district.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .