Customer Service Representative jobs in United States, Tennessee, Nashville
Boston Scientific Field Clinical Representative II - Nashville TN United States, Tennessee, Nashville
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About the role:
We are seeking a highly skilledwith expertise and focus on creating innovative firmware solutions for medical devices. As a Senior Manager, you will play a key role in leading a team of embedded software engineers that design, develop, and maintain critical firmware applications that drive the functionality of implantable medical devices, ensuring compliance with industry regulations and standards.
Your responsibilities will include:
- Managing the team to execute programs in line with short and long term strategic vision for technologies, indications, research, use models and intellectual property for BSC products and services.
- Align, represent, communicate and guide the team to execute Corporate, Divisional and Functional mission, vision, goals and values.
- Manage team to perform according to best practices within functional area of expertise, keeping a high standard of executional excellence.
- Plan, manage, hire and assign resources to projects.
- Drive technical projects of major magnitude and scope, by coordinating with the project managers/core team leaders.
- Function as reviewer for technical solutions, source code, architecture designs, etc.
Required Qualifications:
- Bachelor’s or Master’s degree in an engineering field including (but not limited to) software engineering, computer science, electrical or electronic engineering.
- 6+ years of experience in software development.
- 3+ years of experience leading engineers, as manager or technical leader.
- Proven experience in a regulated industry.
Preferred Qualifications:
- Master’s degree in Electrical or Electronic Engineering.
- 10+ years of experience, including a significant portion of it managing embedded firmware teams.
- Proven experience in the Medical Device Industry. Familiarity with IEC62304 and IEC60601.
- Experience with C/C++ in a microcontroller environment.
- Excellent written and verbal communication skills.
- Experience working with multinational teams, external contractors and consultants.
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
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Boston Scientific CRM Field Clinical Representative - Nashville TN United States, Tennessee, Nashville
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About the role:
, we’re advancing the future of cardiac care. As part of our, you’ll contribute to life-saving innovations that treat irregular heart rhythms, heart failure, and help prevent sudden cardiac arrest. Our mission is to improve patient outcomes and quality of life through less-invasive, cutting-edge therapies—including
In this dynamic and patient-centered role, you will be a key clinical and commercial contributor—supporting our technologies through hands-on education, sales support, and expert clinical guidance. You’ll cover a defined territory, collaborating closely with hospitals and healthcare providers to ensure best-in-class outcomes and to drive the adoption of our innovative CRM solutions.
Your responsibilities will include:
Serving as the primary clinical expertduring device implants, patient follow-ups, programming, and troubleshooting
to healthcare professionals on product use and clinical benefits
Attending procedures in hospital labs and operating roomsto support optimal patient outcomes
Building strong relationshipswith physicians, nurses, and key hospital staff to foster trust and drive engagement
Managing product inventory
Participating in a rotational 24/7 on-call scheduleto support patients and clinicians in real time
Required qualifications:
Minimum of a bachelor’s degree or equivalent technical work experience will be considered.
Minimum of 0–2 years' professional work experience.
Ability and willingness to participate in a rotating 24/7 on-call schedule, including nights, weekends, and holidays.
Preferred qualifications:
Candidates should have proven experience in an Electrophysiology (EP) lab, cardiac device clinic, or Cardiac Catheterization (Cath) lab.
A solid background in medical device sales, clinical education, or clinical research is required.
Individuals must demonstrate strong initiative and accountability, with a consistent track record of achieving objectives independently and in team-based environments.
Exceptional communication skills are essential, with the ability to clearly articulate complex therapies and technologies to diverse clinical audiences.
A deep commitment to innovation, patient care, and cross-functional collaboration in a dynamic, fast-paced environment is expected.
The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.
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Philips Service Contracts Administrator United States, Tennessee, Nashville-Davidson
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Your role:
Coordinate and manage all phases of service contracts, including compliance reviews and ensuring customer deliverables align with corporate policies. Confirm accuracy and a valid path to cash throughout the contract lifecycle.
Manage competing priorities and deadlines while delivering excellent support to internal partners and external customers. Proactively assist teammates and maintain strong partnerships with Sales and internal teams to ensure aligned goals.
Actively seek opportunities to challenge yourself and others, driving positive impact for the team, customers, and business. Lead or participate in projects for continuous improvement while modeling and coaching others.
Assist with fiscal close reports and resolve customer entitlement issues related to service contract processing errors. Escalate issues to management as needed and perform other assigned duties.
Utilize Salesforce, Enterprise Resource Planning, and custom databases to streamline data processes and serve as the main contact for service contract booking requests. Analyze complex contract requirements for compliance, communicate policies internally, maintain procedures, and apply cross-functional process knowledge.
You're the right fit if:
You’ve acquired 3+ years of sales support experience.
Your skills include level intermediate or better in MS Office (including experience using VLOOKUP and pivot and SAP systems tables). A bonus if you have experience working with Salesforce.
You have at least a bachelor’s degree in business or a related field.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
You’re an individual passionate about customer experience, operational excellence, and continuous development, with the ability to work efficiently under tight deadlines, take on new responsibilities, communicate effectively, collaborate well in teams, demonstrate strong interpersonal and organizational skills, and make confident decisions within established policies.
This is an office role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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The pay range for this position in Tennessee is $21.27 to $34.04 hourly.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
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Philips Customer Relations Specialist United States, Tennessee, Nashville-Davidson
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Job Description
You will (proactive) support the sales process by e.g. demonstrating, presenting and explaining the possibilities of our CT/AMI portfolio.
Your role:
Promoting the Philips CT systems, services and solutions during customer visits, product demonstrations, seminars and trade shows.
Training customers (hospital staff) in applying the best possible clinical procedures and protocols to achieve optimal usage of the delivered CT solution.
Ensuring that all customers are provided with high quality training and attention so that each customer is fully satisfied with the service provided by Philips.
Customizing the CT systems when needed and advise our customers on the most optimal configuration of these systems.
Conducting regular customer visits / contacts to obtain direct feedback about the systems (clinical) usage and of the quality of the training delivery and customer satisfaction.
Supporting and stimulating the CT Sales process by e.g. taking care of demonstrations, presentations and/or answering tender documentations.
Developing and implement local hand-over material and manuals of products.
Identification of customer needs & insights and channel these into the Product process.
Keeping up to date with new (workflow) developments in the clinical application and operating field of the relevant solution and (clinical) hospital / radiology / nuclear medicine environment.
Keeping in close contact with the related CT business, in order to increase/maintain the (clinical) application knowledge and be timely informed about new developments.
You're the right fit if:
Bachelor degree in Medical Imaging.
In-depth (clinical) knowledge of and experience with CT systems.
Experience in clinical field as aradiographer/technologistin the Radiology department is highly recommended.
Commercial driven, being able to give commercial demonstrations and presentations.
Excellent communication and didactic skills.
Fluent in Dutch, French and English languages (verbal and written).
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
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• Learn more about .
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Amazon Sr Ops Engineer MSP Customer Experience Mechatronics United States, Tennessee, Nashville
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Key job responsibilities
· Actively support and foster a culture of inclusion.
· Own Process optimization and cost reduction initiatives for sustaining processes.
· Own creation of optimized manufacturing and test processes for New Product Introduction (NPI).
· Implement technology and tool improvements to impact Safety, Quality, and Cost targets.
· Perform critical process reviews including Risk and Hazard assessments.
· Development and Validation of processes specific to NPI programs.
· Write business and operational planning documents for capital equipment and plant infrastructure.Benefits summary:1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
- Bachelor’s degree in Mechanical Engineering, Industrial Engineering or related discipline.
- 5+ years’ experience in manufacturing environment and knowledge of GMP.
- Experience with Project Management tools.
- Experience in New Product Introduction environment including Phase-Gate process experience.
- Experienced CAD user, demonstrated capabilities in AutoCAD and SolidWorks.
- Experience using industry Problem Solving Tools such as 8D, Fishbone/Cause-Effect, or CAPA methodology.
- Experience using Quality & Statistical tools such as PFMEA, control charting, pareto, and histograms.
- Experience and proven skill in written and verbal business communications, organizational communications, reporting metrics.
PREFERRED QUALIFICATIONS
- MBA or advanced Engineering degree preferred.
- Proven ability to manage and deliver projects with accelerated schedules.
- Proven analytical approach to problem-solving.
- Experience in manufacturing / process improvement (eg. Lean-Six Sigma).
- Experience with Manufacturing Execution Systems (MES), ERP systems, and Tool / Equipment programming.
- Self-motivated and able to solve problems independently and in team settings.
- Experience with Process Optimization Tools including Programming, Mapping, Simulation or various algorithms.
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JPMorgan Workplace Solutions - Business Development Representative United States, Tennessee, Nashville-Davidson
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As a Private Client Advisor in Chase Wealth Management, you will offer comprehensive financial planning and advice to individuals and families. Your expertise will support a wide range of clients, from those just starting to save to those with significant wealth. You provide an exceptional investor experience by offering advised solutions and Chase partner referrals that deepen client relationships.
- Champion and support your teammates’ success and the goals of the bank, while fostering a culture of diversity
- Build a book of business and deliver personalized investment solutions to your clients by relying on leadership and relationship-building skills. This will be done with a consistent focus on relationship management, not portfolio management
- Demonstrate a deep understanding of financial markets and sound business judgement
- Exhibit unwavering integrity that points toward doing right by clients at every opportunity
- Demonstrate a passion for educating clients on the technology and channels available to them to better monitor, maintain, and handle their investments
- Provide a holistic view of clients’ needs and financial coaching beyond investments
- Embrace digital innovations to help clients become more digitally confident and bank when, where, and how they want
- At least 2 years in a Financial Advisor role or equivalent financial services experience
- Demonstrated success in client acquisition, cultivating and maintaining client relationships, and integrating with key partners
- Demonstrated ability and commitment to goals-based planning and advice
- A valid and active Series 7
- A valid and active Series 66 (63/65) license is required or must be obtained within 60 days of starting in the role as a condition of employment
- A valid and active Life, Health and Long Term Care Insurance license is required or must be obtained within 60 days of starting in the role as a condition of employment
- Certified Financial Planning (CFP®) certification is preferred
- Bachelor’s degree preferred
• NOT FDIC INSURED • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, JPMORGAN CHASE BANK, N.A. OR ANY OF ITS AFFILIATES • SUBJECT TO INVESTMENT RISKS, INCLUDING POSSIBLE LOSS OF THE PRINCIPAL AMOUNT INVESTED
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Cisco Technical Customer Success Manager United States, Tennessee, Nashville
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What You'll Do
As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
Who You'll Work With
Who You Are
Our Minimum Qualifications for this Role
- 12 years of related experience
- Knowledge of at least two technology architectures
- Experience driving successful customer adoption and delivery of projects.
- Experience developing and maintaining strong executive relationships
- Experience leading cross-functional teams in a matrix organization
- Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition.
Our Preferred Qualifications for this Role
- Drive adoption of software, services and value realization leading to successful renewal and growth. Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates.
- Develop and maintain strong executive and technical influence with customers and understanding their business challenges and objectives.
- Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
- Accountable for financials including services revenue and margin and making needed strategic financial decisions.
- Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximize their technology investments and promote the full use of our technologies.
- Build E2E Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution
- Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals.
- Be a Technology Evangelist between customers and Cisco’s product teams, providing feedback to advise product development and enhancements.
- Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.
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Share
About the role:
We are seeking a highly skilledwith expertise and focus on creating innovative firmware solutions for medical devices. As a Senior Manager, you will play a key role in leading a team of embedded software engineers that design, develop, and maintain critical firmware applications that drive the functionality of implantable medical devices, ensuring compliance with industry regulations and standards.
Your responsibilities will include:
- Managing the team to execute programs in line with short and long term strategic vision for technologies, indications, research, use models and intellectual property for BSC products and services.
- Align, represent, communicate and guide the team to execute Corporate, Divisional and Functional mission, vision, goals and values.
- Manage team to perform according to best practices within functional area of expertise, keeping a high standard of executional excellence.
- Plan, manage, hire and assign resources to projects.
- Drive technical projects of major magnitude and scope, by coordinating with the project managers/core team leaders.
- Function as reviewer for technical solutions, source code, architecture designs, etc.
Required Qualifications:
- Bachelor’s or Master’s degree in an engineering field including (but not limited to) software engineering, computer science, electrical or electronic engineering.
- 6+ years of experience in software development.
- 3+ years of experience leading engineers, as manager or technical leader.
- Proven experience in a regulated industry.
Preferred Qualifications:
- Master’s degree in Electrical or Electronic Engineering.
- 10+ years of experience, including a significant portion of it managing embedded firmware teams.
- Proven experience in the Medical Device Industry. Familiarity with IEC62304 and IEC60601.
- Experience with C/C++ in a microcontroller environment.
- Excellent written and verbal communication skills.
- Experience working with multinational teams, external contractors and consultants.
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
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