Solutions Engineer jobs in United States, Pennsylvania, Pittsburgh

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24×7 on an as-needed basis

Your Experience

• Previous experience in a Technical Support environment is required
• Excellent written and verbal communication skills - Fluent in Japanese and Business level in English
• Expertise with Network Protocols and Technologies, such as TCP/IP, DNS, IP routing, HTTP/HTTPS, Remote Access VPN solutions, IPSEC, PKI & SSL, Authentication Protocols (LDAP, RADIUS, etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Ability to work well in a diverse team environment
• Attention to details, fast learner and excellent communication skills - Be able to communicate technical information in a simplified, easy to understand manner
• Demonstrate ability to work in a cross functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering

Preferred

• Experience working with Firewall Central Management Systems
• Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Virtualization experience (AWS, Azure, VMWare, OpenStack)
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

• Bachelor’s degree in Computer Science, a related field, or equivalent practical experience.
  
• 1 year of experience with software development in one or more programming languages during coursework/projects, research, internships, or practical experience in school, work, or Open Source projects.
  
• 1 year of experience with data structures or algorithms.

• Master's degree in Computer Science or Engineering, or a related field.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Develop, optimize, test, and maintain a high-performance Chrome extension
• Work on both frontend and backend tasks
• Collaborate with cross-functional teams to design, build, and optimize features

Your Experience

• Experience in full-stack development
• Strong proficiency in TypeScript
• Good understanding of web application architecture, including frontend and backend
• Positive ‘can-do’ mindset, able to work independently and within a team
• Experience with at least one frontend framework (React preferred)
• Big advantage - Experience with Chrome Extensions
• Advantage - Experience with Go-lang

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience with software development in C++ coding language.
• 3 years of experience testing, maintaining, or launching software products, and 1 year of experience with software design and architecture.
• Ability to work non-standard working hours, including working nights, weekends, holidays and on shift-based schedules as required.

• 5 years of experience with data structures/algorithms.
• Experience programming in Python.
• Experience with full stack development.
• Experience or interest in Gemini, Titan, and ADK.

Are you interested in a Co-op opportunity with Philips? We welcome individuals who are currently pursuing an undergraduate (BS) degree to participate in 6 month paid intern opportunities at our site in Murrysville, PA. Through this role you will gain meaningful, hands-on experience working for a HealthTech company.

Your role:

• Gain exposure to both automated and manual testing in the medical device industry .
• Work closely with the Embedded Software Test Leadership and a large, supportive team eager to share knowledge and help you grow.
• Develop and enhance your C# programming skills , focusing on automated testing and hands-on experience with testing tools and equipment.
• Contribute to real-world product testing that impacts healthcare innovation.

You're the right fit if:

• Are currently pursuing a degree in Computer Science, Electrical Engineering, Biomedical Engineering , or a related field.
• Have knowledge of C# , with bonus skills in technical writing, testing, or new product development .
• Have completed at least 1 year of university coursework and/or have previous internship/co-op experience.
• Are eager to learn new technologies , collaborate with a team, and contribute to meaningful projects.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The hourly pay range for this position is Bachelor Candidates: $25.00 to $28.00, Masters Candidates: $33.00-45.00, plus overtime eligible. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Details about our benefits can be found .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside in
within commuting distance to Murrysville, PA

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.