Client Associate jobs in United States, Oregon, Portland

Job Description:

The Wealth Management Client Associate – Advisor Development Program (WMCA - ADP) role is an entry role into our Advisor Development Program where the destination role is becoming a full-scale Financial Advisor at Merrill. This progression role is responsible for providing client service support to Financial Advisors (FAs).

As a WMCA - ADP your journey begins by obtaining your Securities Industry licenses, where you will receive dedicated study time for your Securities Industry Essentials [SIE], Series 7, and Series 66 Exams. Your SIE, Series 7 & 66 must be obtained within 120 days; (63 & 65 accepted, in lieu of 66, if previously held). Once you obtain your licenses, you will be taught the foundational skills needed to be a WMCA - ADP.

This job is responsible for providing client service support to multiple FAs. Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA’s business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients and acting as a resource for FAs on the team.

Once you have reached your key milestones, including proficiency in your current role and the completion of experiential activities showcasing your ability to become an advisor, you will then progress into the next stage of the Advisor Development Program, beginning building a book of business as a Financial Advisor trainee. You will complete dedicated training preparing you for this role and once complete you will continue to work in a Merrill office where you will be acquiring, building, and managing client relationships while considering a client’s complex financial picture and guiding them with advice and solutions.

Once you complete your performance requirements as a Financial Advisor trainee you will reach the ultimate destination of becoming a Merrill Financial Advisor. You will be supported along the way with dedicated programs, tools, and resources throughout your career journey.

The Advisor Development Program consists of progressive roles to ultimately become a Merrill Financial Advisor. Our progressive roles in the Advisor Development Program engage in:

• Developing a book of business in order to meet and exceed established performance hurdles
• Effectively prioritizing and sourcing prospective clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate internal specialists, and executing highly customized solutions to meet client needs
• Recommending investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile and preferences
• Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance and personal growth and development according to both a day-to-day and longer-term planning
• Organizing and managing resources (time, people, budget) to run a productive practice
• Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client
• Completing mandated training, assessments, performance goals and continuing education requirements

We’ll help you

• Build a successful careerat Bank of America through world-class training and on-boarding programs that set you up for success.
• Get training and one-on-one coachingfromour-award winning Academy at Bank of Americaand local leadership who are invested in your success.
• Grow your business knowledgeby using a defined consultative approach to systematically identify client needs and appropriate solutions.
• Provide end-to-end comprehensive advice, deliver clientreviews/presentationswith confidence and recommend strategies to help achieve their financial goals and life priorities.
• Collaborate with core banking and investment partners.Connect to all the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs.

Required Qualifications:

• Displays confidence working as a self-starter in a sales role
• Builds strong client relationships through effective communication and collaboration
• Displays a proactive mindset and effective time management
• Demonstrates a results-driven growth mindset and prioritizes client interests
• Identifies appropriate client solutions through application of learnings and new information
• Exceptional interpersonal and relationship building skills
• Effective communication skills (written and verbal)
• Proven ability to quickly build trust and credibility
• Proven ability to assess needs of and recommend appropriatesolutions
• Proven ability to work both collaboratively on a team with key partners and independently
• Proven ability to listen and probe for clarity and understanding
• Entrepreneurial mindset with a proven ability to source clients through extensive prospecting and networking
• Strong follow-through skills
• Computer/technical literacy and proficiency in applications such as Microsoft Suite

Desired Qualifications:

• Bachelor’s degree and/or a minimum of one year of work experience
• Learns and adapts to new technology or applications
• Executes multiple tasks simultaneously

Job Responsibilities:

• Partners with Financial Advisors, Client Relationship Managers, and Market Supervision Managers on all aspects of client servicing, risk, investments, and banking products, while receiving appropriate guidance and escalating issues as needed
• Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
• Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
• Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
• Performs general business growth support functions aligned to the role of the Client Associate or Wealth Management Client Associate, providing business development, investment solutions, and/or business management support to multiple FAs

:

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Trade Operations Management
• Administrative Services
• Client Investments Management
• Emotional Intelligence
• Referral Identification
• Written Communications

This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.

Job responsibilities

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale and ensures end to end monitoring of applications.
• Resolves most nuances and determines appropriate escalation path.
• Executes conventional approaches to build or break down technical problems.
• Drives the daily activities supporting the standard capacity process applications.
• Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses.
• Considers upstream/downstream data and systems or technical implications.
• Take accountability for making significant decisions for a project consisting of multiple technologies and applications.

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
• Minimum of 3+ years of experience working on support of products / infrastructure
• Strong knowledge of one or more infrastructure disciplines such as hardware, operation systems, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
• Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.)
• Strong communications skills, verbal, written, ability to drive meetings and knowledge sharing sessions to teams.
• Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds.
• Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge.
• Knowledge and hands on experience with tools like (Jira, Confluence, ServiceNow, Netcool)

Preferred qualifications, capabilities, and skills

• Hands-on experience with AWS, Azure, GCP, or other cloud environments and hold relevant cloud certifications.
• Utilize Terraform or other infrastructure-as-code technologies for cloud resource management.
• Implement CI/CD pipelines, perform code reviews using GitHub, and automate processes with Python and scripting.
• Knowledge of observability tools and SRE best practices to monitor and optimize cloud operations.

Job responsibilities

• Develop new and manage existing client relationships, providing exceptional service that exceeds expectations
• Look for ways to cultivate and deepen long-term primary banking, investments and lending relationships, regularly conducting in-person calls with prospects and clients at their places of business and other external locations
• Network and build strong relationships with referral sources and other centers of influence outside of the office environment to generate banking and investment leads
• Develop strong internal partnerships across all lines of business in order to best meet client’s specific needs
• Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals-based planning approach
• Strictly adhere to all risk and control policies, regulatory guidelines and security measures

Required qualifications, capabilities, and skills

• A minimum of five years of financial services or service sales experience, established high net worth referral network and strong community presence
• Proven trusted relationship builder with a track record of delivering an exceptional client experience
• Demonstrated success driving sales growth by focusing on deepening relationship across multiple product lines and an ability to work collaboratively in a team environment to deliver solutions for clients
• Demonstrated understanding of investments, wealth planning, credit and banking concepts
• Required Licenses: Series 7 and 66 (or 63 and 65). Unlicensed candidates considered, but required to obtain licenses within 150 days of start date

Preferred qualifications, capabilities, and skills

• A bachelor’s degree
• Experience cultivating relationships through delivering Home or Business lending needs

This role is located in Portland, OR and will report in the office.

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

As a Manager in Investment Middle Office Service (IMOS), you will manage the day-to-day operations of post-trade activities for clients including instruction capture, trade matching, confirmation, settlement, claims management, reconciliations. This dynamic role provides an in depth view of the end-to-end trade lifecycle on the IMOS strategic platform. You will be responsible for timely and accurate management of trades, performing analysis to increase efficiencies and straight through processing, and resolving exceptions within required service level agreements.

Job responsibilities:

• Facilitate the end-to-end post-trade execution functions, from matching to settlements and investigate trade related exceptions
• Capture all trade instructions in booking systems, ensuring the accuracy and timeliness of service delivery in downstream IMOS systems and escalate issues for urgent matters or assistance
• Perform balance and transactional reconciliation of client records against street (custody / transfer agency/ brokers) from providing root cause analysis to resolving exceptions
• Partner with various global teams (internal and external) to resolve exceptions and trade issues: Client facing teams to communicate and resolve client issues; Broker/custodians and other relevant parties to meet settlement and market cut-offs; Technology to report and solution system bugs/incidents
• Manage new business initiatives from clients to support the business expansion opportunities
• Lead and support global and local projects on digital solutions, system enhancements, and market rule changes

Required qualifications, capabilities and skills:

• Knowledge of financial products such as Equities, Fixed Income, FX, Collateral, Derivatives, Money Market, Cash Products
• Demonstrated leadership abilities and team oriented individual with strong people management skills
• Ability to work collaboratively and develop strong partnerships with cross functional teams
• Strong verbal and written communication skills
• Ability to proactively identify risks and escalate issues, undertaking the investigation required with the goal of resolving issues
• Strong analytical and problem solving skills with the initiative to drive change and enhance controls
• Ability to thrive in a changing work environment

Preferred qualifications, capabilities and skills:

• Prior knowledge of the trade lifecycle, fund accounting and/or experience supporting trade business
• Self-starter who works in a fast paced, results driven environment with excellent multitasking and prioritization skills
• Good working knowledge of Excel, PowerPoint and Word
• Experience in automation tools such as Alteryx, Tableau, UiPath, Xceptor, Instabase

Shift:Mid-Day -commencing at 03:00 PM Manila Time, with flexibility to accommodate business requirements.