Technical Support jobs in United States, Oregon, Hillsboro

The New Product Planner will be responsible for, but not limited to:

• The coordination and startup activities for a product line from engineering to production and ensuring a smooth transition from new product introduction to high volume manufacturing.
• Collecting and organizing data from multiple sources, developing optimized supply plans, and monitoring product flow to ensure product commits are met on time, in the correct amount, and in the correct configuration.
• Creating supply forecast, running and reporting ‘what if’ analyses.
• Driving new product naming, BOM creation, and routing requirements through product planning systems setup activities.
• Collecting and scrubbing engineering and marketing sample demand against product supply forecast.
• Ensuring required information is consolidated, organized, presented, and readily available for downstream activities.
• Performing analysis of manufacturing risks, capacity utilization, manufacturing scheduling inventory levels, engineering requirements and customer demand and/or delivery expectations for product start up through product stabilization.
• Applying advanced analytics and optimization modeling to find patterns and relationships in data to help optimize inventory, material, and create supply strategies
• Effectively interacting and managing cross functional stakeholders worldwide.
• Understanding both supply chain strategies and technical details of CPU engineering programs.
• Role modeling Lean culture.
• Identifying and driving process improvements based on thorough understanding of the business processes and supply chain dependencies.
• Communicate, explain, and clarify complex process issues with the customer business groups divisions and translate business requirements.
• Help develop processes and tools for a new manufacturing flow and product configuration.
• Act as an interface to tool teams representing tool and process requirements.

The ideal candidate should exhibit the following behavioral traits:

• Analytical skills, willingness to work in a diverse team environment, work well in an ambiguous environment, strong verbal and written communication skills, Attention to detail, well organized, efficiency LEAN oriented, self-motivated, solution oriented, data driven, self-motivation, presentation

You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.Minimum Qualifications:

• 2+ years of experience in:
  • Demand/Supply Planning and/or Supply Chain Management and/or Project Management
  • Working with data analysis in Microsoft Excel

Preferred qualifications:

• Bachelor's degree in any of the following: Supply Chain Management, Industrial Engineering, Business Administration, Business Management, Project Management, Manufacturing Engineering, Supply Chain Engineering, Management Science, Management Information Systems, Business Analytics, Data analytics or a related field.
• 3+ years of experience in any of the following:
  • Demand/Supply Planning and/or Supply Chain Management and/or Project Management, working on process and tool improvement projects or working with data analysis in Microsoft Excel
  • Working on process and tool improvement projects
  • Experience in semiconductor or high-tech industry
  • Working knowledge of Microsoft Office suite/365 with a deep understanding and application of Excel, DataManagement/Analytics,Power BI.
  • Demand/Supply Planning or Supply Chain Management in high technology
  • Experience building and presentingdashboards/charts/graphs

Shift 1 (United States of America)US, Oregon, Hillsboro
Position of Trust

offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:

Annual Salary Range for jobs which could be performed in the US: 52,000.00 USD - 200,000.00 USD per year The range displayed on this job posting reflects the minimum and maximum target compensation for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific compensation range for your preferred location during the hiring process.

This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.

$20.00 - $27.50

Key Responsibilities

Performs standard Tier I procedures including wafer measurement.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

Full time

Assignee / Regular

What Makes This Role Exciting:This position requires a compressed work-week schedule and full on-site presence—no remote or hybrid options.

Schedule:Compressed work schedule (2–4-day workweek, primarily overnight hours

Key Responsibilities:

• Be a Problem-Solving Hero: Provide technical troubleshooting and operational support for Factory Automation Applications, Databases, andPlatforms/Infrastructurein Intel Foundry's Technology Development Factories.

• Drive Global Impact: Deliver next-level support for Intel applications across our worldwide factory network.

• LeadInnovation: Executeproject work including software installation activities, automation software product hardening, and CIP software development.

Thrive in Our Dynamic Environment:You'll excel in a fast-paced setting where adaptability and flexibility are your superpowers. Quickly master business models to solve complex problems and troubleshoot systems that support factory applications tracking material, controlling semiconductor processing, and analyzing data critical to manufacturing success.

What We're Looking For:The ideal candidate embodies these exceptional traits:

• Outstanding problem-solving and interpersonal skills.

• Excellent written and verbal communication abilities.

• Enthusiasm for cross-geographical collaboration to achieve remarkable results.

Minimum Qualifications:

• U.S. citizenship required

• Ability to obtain and maintain US Government TS Security Clearance and SCI access.

• Bachelor's degree with 3+ years in a STEM discipline.

• 1+ years of experience in Java, Python, C#, or other object-oriented programming languages.

• 1+ years of experience in Semiconductor Process Engineering, Semiconductor Manufacturing, or Factory Automation.

Preferred Qualifications:

• Master's degree in a STEM discipline .

• 3+ years of experience in Factory Automation.

Experienced HireShift 4 (United States of America)US, Oregon, Hillsboro
Position of Trust

Weoffer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:

Annual Salary Range for jobs which could be performed in the US:

This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.

Job Description

• Primarily responsible for maintenance, troubleshooting, and diagnosing with quality on-site repairs of KLA’s complex capital equipment at customer sites.
• Drive system level corrective actions and repairs based on technical knowledge, education, and training to isolate issues, minimizing equipment downtime, interruptions, and malfunctions.
• Successfully complete ongoing technical training on KLA products, acquiring detailed knowledge of semiconductor capital equipment, application of diagnostic techniques, and practical field troubleshooting.
• Prepare field service reports on customer support activities and provide documentation to other supporting functions on re-occurring issues.
• Assist and prepare quotes for customer equipment repairs based on parts needed, reason for equipment failure, time, and costs associated with repairs.
• Represent KLA as a subject matter expert to the customer including accountability for customer satisfaction.
• Assure operational quality of system equipment and coordinate activities with customer to minimize equipment downtime.
• Aid Installation and Upgrade Engineers in resolving problems regarding equipment startup and relocation.
• Provide mentorship, coaching, cross training, and technical assistance to junior engineers.
• Contribute to capturing, re-use, collaboration, and improvement of knowledge using available systems.

Minimum Qualifications

• Minimum of an Associate Degree from an accredited school in electronics / electro-mechanical discipline or equivalent military technical training
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• International and domestic travel is required.
• Flexibility to work a variety of shifts including compressed workweeks including overtime and on-call if needed.

Preferred Qualifications

• Basic semiconductor industry process knowledge.
• Proficiency in basic computer skills and Microsoft Office Suite.
• Proficiency in software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems, schematics, diagrams, and operation manuals.
• Strong written and verbal communications skills.
• Solid analytical, problem solving, and decision-making skills.
• Goodinterpersonal/communicationskills in understanding customer needs.
• Ability to work under pressure and with stringent timelines to minimize customer impact and system downtime.
• Maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support, and sales team.

Minimum Qualifications

Bachelor's Level Degree and 0 years related work experience

Base Pay Range: $0.00 - $0.00 Primary Location:

or at +1-408-352-2808

Qualifications

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems. The CSE is responsible for their parts inventory tracking along with documentation related administrative work.

• Evaluate, analyze, diagnose and solve technical equipment problems via telephone, remote access or in person at a customer location.
• Repair of system level issues are based on CSEs technical knowledge, education, and training. These repairs involve system level troubleshooting which can be performed using standard procedures, system level diagnostics, and/or remote support sessions with factory based engineering teams. Must drive solutions based on analytical assessments of available data.
• Ensure equipment enhances customer production. In analyzing and diagnosing equipment issues, CSEs may identify a problem exists in a customer process and as a result may recommend shutdown of customer fab equipment to prevent process excursions that would ultimately impact production output.
• CSEs prepare field service reports on all support activity as part of tracking and accounting for work activity. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to solve, and potential costs involved with repairs.
• Cross train and assist other field service engineers as appropriate. Provides mentorship and technical assistance to less experienced support engineers. in addition CSEs aid installation teams on equipment startup and relocation activity.
• The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs spend at least 50% of time at customer site and/or cleanroom factory environment.
• Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment.
• Must successfully complete ongoing technical training to acquire a detailed knowledge of company equipment, the application of diagnostic techniques and practical application of service aids. Attainment of Certification Level 3 including basic proficiency in systems level repair of a product within a family is required within defined time period.
• Goodinterpersonal/communicationskills in understanding customer needs. Ability to work with exacting timelines to address system down events that may affect customer manufacturing area. Efficiently communicate system issues internally to management and technical support teams as well as being able to externally communicate critical issues to a diverse technical audience.

Minimum Qualifications

Base Pay Range: $33.75 - $57.36 Per Hour Primary Location:

or at +1-408-352-2808

Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. As the need arises, collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction. Document troubleshooting processes and technical findings to generate service reports and presentations.

Minimum Qualifications

• Basic Knowledge of Electron beam Microscopy

• Minimum of 5 years of working experience

• Excellent data analytical and diagnostic skills

• Good presentation and interpersonal skills

• Proficient with all Windows Office suite applications such as Excel, PowerPoint, Power BI.

• 50% travel to customers is required

Base Pay Range: $38.03 - $64.67 Per Hour Primary Location:

or at +1-408-352-2808