Jobs in United States, Ohio, Kent

What you will do:

• Serve as a subject matter expert at the customer site, addressing the technical, developmental, or strategic IT needs

• Manage problem identification, system architecture definition, software specification and design, testing, customer training and deployment of open source solutions

• Understand industry practices and Red Hat's policies, procedures, and values

• Demonstrate good judgment in selecting best methods to obtain solutions

• Learn new technologies and apply these concepts to customer needs

• Adapt to changing customer requirements

• Respond to incidents, escalations, and exceptions in a professional manner

What you will bring:

• Prior experience working in a consulting or services role; ability to deliver in one-on-one assignments as well as projects

• Knowledge of and experience with AppDev Red Hat’s solutions like ArgoCD (RH Openshift GitOps), continuous integration (CI) and continuous delivery (CD) and related technologies as Jenkins, Tekton or similar, RH Build of Keycloak, FUSE/Camel, AMQ (Kafka and/or Broker) and Datagri.

• Knowledge of and experience with Platform-as-a-Service (PaaS) technology and container technologies like Red Hat Openshift, and related infrastructure technologies on a delivery level

• Knowledge of application architecture, including application servers, integration patterns, microservices

• Ability to code in some programming languages (Go, Python, Java…)

• Knowledge of Artificial Intelligent and Red Hat Openshift AI

• Knowledge of Ansible and Automation

• Ability to quickly learn new technologies

• Good customer-facing skills; ability to present to customers and guide customer interactions

• Ability to communicate value, progress, and metrics of key projects to required stakeholders of technical and business audiences

• Excellent problem-solving, planning and communication skills

• Willingness to travel up to 50%

• Excellent written and verbal language skills in Spanish and English

The following will be a plus:

• Practical experience with agile methods

• Red Hat Certified Architect (RHCA) certification

• Knowledge of Virtualization

• Interest in, passion for, and experience working with open source technologies and communities

• Red Hat Certified Engineer (RHCE) certification, or the ability to get it within a few weeks of the start date is a plus

What you will do

• Collaborate with team members to implement enhancements and address issues, delivering high-quality PKI solutions to upstream communities, Fedora, and RHEL.

• Apply good development practices, including test-driven development, continuous integration (CI) and continuous delivery (CD), and peer reviews.​

• Practice defensive programming to deliver stable and high-quality software for Red Hat customers and upstream communities.

• Work across project and technology boundaries to create integrated solutions based on open-source projects.

• Communicate with development and user communities across multiple time zones.​

What you will bring

• Experience with Java (J2EE) in a Linux environment.

• Troubleshooting or administration skills of services on a Linux platform.​

• Good English language skills.​

• Experience with Python development or similar scripting languages is a plus

• Experience with PKI, cryptography, and general system and software security technologies is a big plus

• Experience with Agile and Scrum development methodologies (e.g., JIRA) is welcome

• Experience with CI/CD and related frameworks is a plus

• Experience with hybrid cloud systems or frameworks (e.g., OpenShift, AWS, Microsoft Azure) is a big advantage

Beyond technical execution, you will serve as a mentor and guide for other Red Hat team members, fostering a culture of product development excellence and active engagement within the broader community. This involves sharing your expertise, providing guidance on best practices, and empowering colleagues to become more proficient contributors. A significant aspect of this position involves architectural design. You will be instrumental in defining the architectural framework for new projects and features, ensuring scalability, security, and maintainability. This requires a deep understanding of the technology stack and the ability to translate high-level requirements into concrete implementation plans.

From the initial conceptualization phase to the successful integration of your work upstream, you will have the opportunity to shape the future direction of the RHTAS product. As a Senior Software Engineer, you will be embedded within a geographically dispersed team. This necessitates a high degree of autonomy and self-direction, coupled with a strong commitment to collaborative teamwork. You will be expected to manage your tasks effectively and independently, while also maintaining regular and open communication with fellow team members and upstream developers. This communication will involve both technical discussions and broader project coordination, ensuring alignment and progress. Your ability to articulate complex technical concepts clearly and concisely, both in written and verbal form, will be crucial to your success.

What you will do

• Upstream Community Contributions: Actively engage with and drive contributions within the upstream open-source communities relevant to the Red Hat Trusted Artifact Signer (RHTAS) project. This involves undertaking new development work, conceptualizing and implementing innovative features, and addressing and resolving bug fixes reported by users or identified internally. Proactively participate in community discussions, code reviews, and contribute to documentation to ensure a collaborative and thriving ecosystem.

• Product Development, Maintenance, and Release: Take shared ownership of the complete lifecycle of the Red Hat Trusted Artifact Signer product. This includes developing new functionalities and enhancements, maintaining the existing codebase for stability and performance, and orchestrating the smooth and timely release of new versions. Ensure adherence to best practices for software engineering, including thorough testing, version control, and documentation.

• Downstream Product Efforts & Delivery: Spearhead downstream product efforts, encompassing the design and implementation of robust CI/CD pipelines. Ensure the reliable and efficient delivery of production-ready software to customers and internal stakeholders. Drive the development of new features based on customer requirements and market trends, integrating them seamlessly into the product.

• Cross-Product Integration: Facilitate and drive cross-product integration efforts between RHTAS and other products within the Red Hat ecosystem. Collaborate with other engineering teams to understand their product functionalities and requirements, and design interfaces and integration points that ensure interoperability and a cohesive customer experience.

• Product Security Compliance: Prioritize and ensure the security compliance of the Red Hat Trusted Artifact Signer product. Conduct regular security assessments, identify potential vulnerabilities, and implement appropriate security measures to protect against threats. Stay up-to-date on the latest security best practices and compliance requirements and ensure the product adheres to them.

• Community & Product Evangelism: Act as a key advocate for both the community and the product. Engage in community evangelism through various channels, including writing blog posts, creating demonstrations, and delivering presentations at conferences and events. Share knowledge, best practices, and the value proposition of RHTAS with the broader community and potential customers.

What you will bring

• Proven experience delivering enterprise-grade software solutions.

• Deep understanding of Kubernetes architecture and its ecosystem.

• Proficiency in the Go programming language, with experience in other relevant languages.

• Expertise in designing and implementing robust CI/CD pipelines.

• Strong production troubleshooting skills and the ability to diagnose and resolve complex issues.

• Familiarity with agile development methodologies and practices.

• A strong drive for continuous learning and staying up-to-date with the latest technologies.

• Effective professional-level English communication skills, both written and verbal.

• Experience with Python or Node.js is desirable but not required.

The following are considered a plus

• Understanding of cryptographic principles including digital signatures, key lifecycle, certificate management, and robust key management practices.

• Experience with the Sigstore upstream project and its architecture.

• Proficiency in the Ansible project and its tooling, such as writing playbooks and managing configurations.

What you will do:

• Become a Red Hat technical ambassador, working closely with a small number of customers using Middleware technologies; develop relationships with key business and IT stakeholders, including customer managers and technical associates

• Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service

• Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams

• Provide advice and guidance to customers about their current and future use of Red Hat’s offerings

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans

• Handle customer escalations with Red Hat and customer teams

• Engage with Red Hat’s engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide product adoption

• Analyze and present periodic reviews of operational performance to customer leadership

• Deliver trainings and presentations to customer associates

• Travel, as necessary, to visit customers or attend internal events

• Collaborate with third-party hardware and software vendors

What you will bring:

• Combination of technical and customer-facing skills and the desire to embrace and develop both

• Prior professional experience in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills

• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience

• Growth mindset and willingness to learn (as part of your onboarding and further development process, you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible.)

• Native level Spanish Language skills and excellent verbal and written communication skills in English; ability to explain complex information, such as aligning Red Hat’s offerings to customer needs or use cases, to customers in straightforward terms

• Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency

• Interest in developing technical skills and future development into OCP/ Ansible/ RHEL direction

Middleware TAM Technical Skills

• Knowledge of the JEE/Jakarta platform

• Experience analyzing and troubleshooting large-scale Java application issues through configuration, log analysis, thread stack, heap dump analysis, and JVM analysis; ability to set up an action plan based on this data

• Practical experience with Java middleware technologies and offerings like application servers, messaging, integration, etc.

• Java coding and development experience

The following are considered a plus:

• Experience with API management systems like Red Hat 3Scale API Management

• Event streaming tools like Kafka or similar

• Professional Java coding and development experience

• Practical experience with JBoss EAP and JBCS HTTP server

• Openshift general knowledge

• Maven experience

• Experience automating Middleware using Ansible

• Experience with Single Sign on software, especially with Keycloak.

Deal Maker - EMEA

What You Will Do:

• Partner with customers and RH teams to create new, innovative financial , commercial contractual solutions that deliver revenue and margin growth leveraging existing and new customer budgets and expanding the total Red Hat share of wallet.

• Support, develop and deliver on ACV and ARR goals through one off engagements and coordination with local Sales, Finance, deal desk, BU and Sales Operations on a case-by-case basis.

• Design, evaluate and advise FLT on IBM/Red Hat cross brand commercial revenue opportunities that leverage joint capabilities and maximize customer and commercial outcomes.

• Negotiate intercompany IBM/Red Hat on commercial revenue share and executing strategy of high-profile joint pursuits.

• Develop recommendations that accelerate sales, including analysis of build, partner and buy opportunities and other strategic investment proposals that inspire senior leaders to grow Red Hat in new ways.

• Work directly/indirectly with the largest Red Hat customers to assist in determining and approving optimal commercial solutions that meet the customers’ needs while optimizing the IBM / Red Hat offer while maximizing the revenue opportunity. Empowerment and decision making, broad legal and financial authority, with extensive understanding of concession risks and cost of sales implications.

• Accountable for making decisions regarding concessions to drive deals to closure while minimizing risk to Red Hat and closing good, profitable business.

What You Will Bring:

• 10+ years Direct Sales experience with enterprise customers

• Extensive experience with contracts and negotiations of committed spend and/or other ELA style contracts with hands-on experience and demonstrated success with customers with +$10M+ annual spend.

• Experience with RFP and/ or Software negotiation on opportunities > $100M+ contract value at senior customer level (CxO).

• Knowledge of the marketplace, competition and specific challenges of major industry sectors driving negotiation behaviors that present risk for the customer and Red Hat with the ability to quantify and model to customer and stakeholders.

• Must be able to navigate a frequently changing environment, incomplete information and complex stakeholder structures.

• Strong analytical, mathematical, scenario analysis and software tool skills (ex. Excel, Powerpoint, Pivot tables, data manipulation, transformation, expected value) and how to use these to present compelling financial business cases to customers.

• Excellent communication and negotiation skills with knowledge of ZOPA, BATNA, etc. and how to use these in conjunction with excellent presentation skills (internally and customer-facing).

• Proven capabilities of exemplary impact through cross-group collaboration and partnerships.

Nice To Have:

• Knowledge of Enterprise Platform and successful implementation of transformation utilizing enterprise platforms, with the ability to map relevant technologies to customers’ IT and business needs and priorities/adoption over time and transform into visional collaborative scenario models using customer collaboration and assumption that build alignment and trust.

• Understanding of Partner Ecosystem business models (including Tier 1s, ISVs, SIs) and the ability to identify asymmetries that provide unique joint value creation opportunities for relevant repeatable solutions or domain practices and apply these to create commercial value.

• Strong understanding of financing and SaaS/subscription revenue recognition.

• Deep understanding of the industry competitive landscape with the ability to translate Red Hat’s value proposition to drive globally compete strategies that present Red Hat’s unique competitive advantage.

• Multi-lingual is useful.

About the job:

As a Senior Account Manager in a fast-paced creative environment, you must be able to direct your own efforts and lead, work with and influence other teams. You will lead complex projects, making strong marketing acumen, organization and accountability necessary skills. Formal and informal leadership opportunities are a regular part of ongoing performance and development conversations.

What you will do:

• Take end-to-end responsibility for the planning and efficient high-quality delivery of multiple major initiatives, campaign, or program components, translating organization vision and strategy into action

• Build and maintain strong relationships with the product’s business and marketing teams to become a trusted partner for strategy, collaboration and project delivery

• Own consistent communications with business stakeholders to effectively address and meet business needs

• Lead planning by cross-organizational teams to create alignment on goals and priorities

• Recommend, develop and deliver effective strategies that lead to great work

• Work with global teams to understand their needs and perspective and possess the ability to reflect a global perspective when making recommendations

• Effectively mentor and guide less experienced individual contributors within their immediate functional area

• Network with key contacts across the organization to solve complex business issues within their functional area

• Leads departmental or cross-functional teams, focused on delivering against stakeholder expectations and Marketing goals

• Effectively collaborate, build relationships and influence team members to work toward common goals

What you will bring:

• Experience working within a collaborative, cross-functional marketing/creative teams at a marketing or PR agency, with proven consensus-building skills

• Ability to communicate effectively in verbal and written form with individuals in business leadership, marketing, creative and technical roles, as well as facilitate communication among groups

• Experience in a client-facing role with a strong understanding of the dynamics and workings of a marketing/creative agency

• Established sense of marketing acumen - a demonstrable knowledge of digital marketing, creative processes, and brand identity. Demonstrates a clear working knowledge of the strategic plans of marketing and supporting business units and proactively champions these plans with others

• Experience working with global and partner marketing teams to develop and execute awareness and demand generation initiatives

• Flexibility to adapt to a constantly changing environment and to adjust their style and response accordingly

• Ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

• Strong understanding and application/use of product marketing methodologies and techniques

The salary range for this position is $106,910.00 - $176,470.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave