Quality Assurance jobs in United States, Ohio, Columbus

Job responsibilities

• Perform testing of system software to ensure quality and functionality
• Plan and coordinate various testing activities to achieve project objectives
• Supervise the creation of test cases and manage the resolution of defects
• Exhibit proven expertise in scrum methodologies, as well as functional, integration, and regression testing
• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Experience with mobile development and emulator packages (e.g., Android SDK, iOS XCode, SWIFT, Appium).
• Exposure to commercial mobile manual/automation test management packages (e.g., Perfecto, Experitest-SeeTest, MobileLabs).
• Experience with development or test automation tools/frameworks (e.g., Cucumber, Selenium Grid, Junit, Jenkins).
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages, Swift, Kotlin, or Java
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies

Job Description

As a Quality Manager within the Credit Monitoring CoE, you will lead a team of Quality Analysts tasked with evaluating the precision of our clients' adherence to credit agreement terms. You will engage frequently with global counterparts to ensure alignment with policies, procedures, and best practices. Your expertise in quality programs will be crucial in maintaining the overall quality of work, ensuring it meets audit and control readiness standards through sound judgment and leadership. Additionally, you will use quality review data to mitigate portfolio risk and enhance the client experience.

Job responsibilities

• Manages a team of quality control analysts including governing critical KPIs including service level, productivity, quality control, and quality assurance results providing feedback on performance and driving corrective action as needed
• Responsible for overall quality of work for quality analysts ensuring accuracy of errors cited including alignment to citation practices, system updates and documentation, and service level requirements in an effort to reduce portfolio risk, and improve client experience
• Ensure effective communication with the quality control and production team regarding operational policy, process, and procedure changes
• Partner with production training team to develop training to ensure effective on boarding of new quality control analysts, ongoing training to improve subject matter expertise, and long term alignment to policy and procedure trainings
• Partner with process owners and production leadership to provide results and trends, develop action items, and articulate findings verbally in recurring meetings with leadership
• Analyze disputes, reassessments, and escalations through the forum review process demonstrating fortitude against potential adversity
• Recommends process changes to improve services and systems includingmanaging projects of small to medium scale and complexity and completes deliverables timely
• Partner with leadership to develop a comprehensive quality program that ensures an audit ready environment utilizing critical thinking to assess quality and controls impacts to process and procedure changes and articulate to business partners and stakeholders

Required qualifications, capabilities, and skills

• Experience with quality program execution and controls
• Strategic vision and execution of operational effectiveness, collaboration, and positive employee experience
• Experience successfully managing people; Inclusive leadership skills with the ability to collaborate across different groups
• Ability to multi-task, work well under pressure with commitment to deliver under tight deadline; Proven expertise in setting direction, creating and executing test strategies
• Strong Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop compelling and meaningful executive presentations that will guide opportunities / recommendation for improvement
• Strong communication (oral and written) with high degree of comfort communicating with management, as well as conflict resolution skills

Preferred qualifications, capabilities, and skills

• BS/BA degree or equivalent experience
• Experience in commercial lending in controls (with an understanding of CORE preferred), audit, quality assurance, risk management, or compliance
• Ability to learn the learn the job or an analyst in order to analyze problems with keen attention to detail and ability to make connections, identify issues, and escalate for resolution; Inquisitive and proactive
• Ability to quickly learn new or changing business processes, ability to articulate complex concepts clearly to differing audiences and ability to work with data sets to pull trends and insights, and provide regular reporting to senior stakeholder

As a Vice President in the External Financial Reporting Quality Assurance (QA) Program team, you will assist with mitigating the risk of reporting errors and provide ongoing assurance to management on the integrity of external reporting. You will support key program elements including risk assessment, annual planning, review execution and management reporting.

You will have the opportunity to inspire confidence in all levels of staff as well as key partners from other functional areas and across Lines of Business.

Job Responsibilities

• Manage a team of 10+ professionals based in Columbus and India
• Lead QA reviews from end to end, including developing testing strategies, executing testing, supervising team members, and analyzing results
• Establish and maintain strong working relationships across CCB businesses and other control groups (i.e., risk management, compliance, legal, etc.)
• Drive conversations with LOB and functional QA teams to execute consistent risk assessment, design testing approaches, and finalize findings and recommendations
• Participate in governance forums and meet regularly with Audit and Finance Control partners
• Stay current with evolving industry and regulatory changes
• Drive continuous improvement and efficiency with use of business intelligence tools

Required qualifications, capabilities, and skills

• Bachelors in Accounting or Finance
• 7+ years related experience, including 3+ years management experience
• Confident leadership and sound judgment to influence a strong and inclusive culture
• Ability to quickly understand complex subject matter and demonstrate critical thinking
• Ability to multi-task, manage multiple projects simultaneously, and prioritize in a fast paced environment
• Strong analytical skills through experience with data analytics or similar processes
• Strong verbal and written communication skills
• Proficient in Microsoft Excel, PowerPoint, and evolving data analytics technologies such as Alteryx, SAS, Python, etc.
• Strong auditing skills, a strong understanding of internal control systems within a financial institution, and knowledge of the consumer businesses and products

Preferred qualifications, capabilities, and skills

• Knowledge of US Regulatory and SEC reporting requirements, external reporting control concepts, and/or financial services and related CCB products
• Knowledge of US Financial Regulatory reports such as FR Y-9C, FR Y-14Q, FFIEC 031
• CPA and/or MBA is preferred
• Prior internal or external audit experience in a Big 4 accounting firm, or similar preferred

As an AML/KYC Quality Control Analyst, you will be responsible for conducting detailed quality control reviews and managing the QC Case Queue to ensure compliance with regulatory standards. You will work closely with various programs within the CCB KYC AML Customer Escalations group

Job Responsibilities

• Perform detailed QC reviews for processes within the CCB KYC AML Customer Escalations programs.
• Self-manage business-as-usual (BAU) QC Case Queue with attention to Service Level Agreement (SLA) and ad-hoc management priorities, timelines, and deliverables.
• Positively influence and collaborate with peers and partners to bring solutions for tasks and initiatives that meet regulatory requirements, efficiency expectations, and business objectives.
• Identify process and operational opportunities with possible recommendations and strategies for AML/KYC initiatives to senior management.
• Influence change and champion mission-critical change initiatives; prepare and help others manage through change.
• Review and analyze critical issues/errors, assess business risk and impact, and facilitate proper recommendation & escalation to senior management.
• Establish and maintain the AML/KYC risk management and control framework through your case quality review to ensure consistent application of best practices and control standards across CCB.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree preferred or equivalent experience required.
• Minimum of 1 year of experience in the financial services industry with a background in controls, audit, quality assurance, operational risk management, or AML/KYC preferred.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) required; data analytics preferred using Excel.
• Business knowledge with the ability to understand the business and regulation surrounding it.
• Excellent communication and interpersonal skills, with the ability to influence business leaders meaningfully.
• Strong problem-solving abilities and a proactive approach to identifying and mitigating risks.
• Ability to work autonomously, manage competing priorities, and work in a fast-paced, results-driven environment.

Preferred Qualifications, Capabilities, and Skills

• Advanced degree is preferred.
• Experience with data analytics tools and methodologies is a plus.

As a Quality Specialist II in the Originations Quality Assurance (OQA) team within Home Lending Risk, you will ensure newly originated mortgage loans comply with internal and investor guidelines. You will verify the accuracy of loan documentation provided by borrowers at closing, supporting our seasoned credit underwriters. This role offers an exciting opportunity to engage in detailed work that supports our business partners. You will thrive if you excel at creative thinking, problem-solving, and are ready to work in a dynamic, fast-paced environment.

Job Responsibilities

• Review newly originated mortgage loans for compliance with guidelines.
• Verify the accuracy of borrower-provided loan documentation.
• Secure essential tax, credit, income, employment, and asset documentation.
• Collaborate with credit underwriters to support loan origination processes.
• Identify and address discrepancies in loan documentation.
• Maintain up-to-date knowledge of internal and investor guidelines.
• Provide feedback and recommendations for process improvements.
• Ensure timely and accurate completion of quality assurance reviews.
• Communicate effectively with team members and business partners.
• Contribute to a culture of innovation and excellence.
• Support the firm's risk management and compliance objectives.

Required Qualifications, Capabilities, and Skills

• Strong organizational and time management skills to meet departmental deadlines.
• Ability to balance work product quality and productivity to meet rigorous standards.
• Excellent verbal and written communication skills.
• Ability to quickly adapt to change and shift focus as responsibilities evolve.
• Self-starter who actively seeks additional responsibilities to support business requirements.
• Strong technical skills and experience in generating and utilizing system reporting.
• Ability to promote constructive dialogue and foster effective relationships with teammates and business partners.
• Ability to create and maintain departmental job aids and conduct peer training.

Preferred Qualifications, Capabilities, and Skills

• Minimum 2 years of first mortgage full file loan processing experience; government loan exposure a plus.
• Proficiency in the entire Microsoft Office suite; experience with quality assurance testing software helpful.
• Experience interacting with offshore associates beneficial.
• Knowledge of investor guidelines and regulatory requirements.
• Advanced proficiency in data analysis and reporting tools.
• Strong project management skills.
• Experience in a similar role within a large financial institution.

Job Responsibilities:

• Manages the Quality Control (QC) team and processes globally for a function and/or line of business, including the implementation of operational policies, processes and procedures for Commercial Operations
• Acts as the primary liaison with line of business / operations to provide results, articulate findings verbally in recurring meetings, analyze disputes, reassessments, and escalations, and demonstrates fortitude against potential adversity
• Engages other lines of defense and supporting partners (i. e. Risk, Compliance, and Audit) partners to review or escalate findings with respect assigned vertical
• Monitors the control environment and operational environment for changes which may impact testing - specific to assigned areas
• Provides analysis and deep dive of review results including reporting trends through monthly reporting. Partner closely with key stakeholders to develop effective quality program practices. Provides feedback to line of business / operations managers on quality performance and recommend corrective actions as needed; supports line of business / operations with quality initiatives, as appropriate
• Manage a functional unit including accountability for effective and efficient processes and services to internal departments. Manages and directs overall team activities, metrics, coaches for improvement, and monitor’s progress
• Oversees employee development, monitoring individual and team performance, and encouraging/ driving team engagement.
• Recommends and implements process changes to improve services and systems
• Manages projects of medium scale and complexity as assigned and completes deliverables timely

Required Qualifications, Skills and Capabilities:

• Bachelor’s degree or equivalent; 3+ years experience in financial services industry with solid background in credit monitoring
• Strong Analytical/critical thinking skills and strong attention to detail
• Excellent written and verbal communication skills; ability to present concise findings in a persuasive manner
• Self-motivated with effective time management and multitasking skills
• Demonstrates interpersonal skills; exceptional collaboration and relationship building skills
• Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve the most effective results; ability to work a flexible shift as required
• Strong sense of urgency by responding immediately to escalated issues