Administrative Specialist jobs in United States, Ohio, Cleveland

Your key responsibilities

• Develops relationships with key internal customers to identify and proactively address emerging needs to evaluate and coach executive assistants on their performance
• Promotes an understanding of Enterprise Support Services (ESS) goals and contributions to secure necessary support from others to achieve business unit goals.
• Influences customers and/or organizational leadership to accomplish operational objectives
• Manages a group of people within a defined discipline, geography or national department
• Will also meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.
• Sets up full project plans rapidly for project teams including objectives, milestones, priorities, teams, calendar and nature of deliverables
• Leads the assembly of the right team to achieve business goals by creating the right mix of skills and the right environment
• Alerts teams and colleagues to social, economic and technology trends likely to affect EY and/or our clients’ business
• Anticipates what customers will want and follows up on a regular basis
• Participates in teams drawn from other areas of EY

Skills and attributes for success

• Manages and counsels mid to large size teams up to approximately 30 people within a location or department
• Solicits on-going feedback from customers to evaluate and coach individuals on their performance
• Demonstrates proactive business development by initiating discussions with existing internal clients on possible additional work and satisfaction with current support
• Coordinates and assists with budget planning and is responsible for operating within approved budget
• Meets or exceeds the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
• Creates a culture that supports knowledge transfer and teaming
• Participates on national or area projects

• Proficiency in MS Word, Excel, PowerPoint, and Outlook

• Works independently on complex projects

To qualify for the role, you must have

• Bachelor's degree in a related discipline, or equivalent work experience required
• 8-10 plus years of experience
• 5 plus years of experience managing people
• In-office presence as needed to meet with teams and customers
• Must be flexible to travel
• Flexibility to work outside of core hours. This role will support EST time zone and must have flexibility to accomodate.

Ideally, you’ll also have

• Experience with project management

Background Investigations Coordinator, Administrative Advanced

As a Background Investigations Coordinator, you’ll perform various administrative and project related tasks of a responsible nature to support the General Counsel’s Office (GCO) Investigations Group and other key management personnel. This position handles differing situations, problems, and deviations in the work of the department according to general instructions, priorities, policies, and team goals. The role coordinates the activities associated with background investigations in compliance with the requirements of EY clients.

Your key responsibilities

• Understand the firm’s business and organization structure to function as a subject matter resource in department operations and as a technical resource for others; understand the dependencies that exist with other departments.
• Respond to standard customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution.
• Use good judgment in applying concepts and guidelines; demonstrates effective problem solving and analytical skills; follows through on commitments and demonstrates ownership of results; effectively prioritizes assignments; identifies and works to overcome barriers to achieve results.
• Utilize key internal contacts and knowledge repositories to answer questions and resolve issues.
• Focus effort on clients' needs demonstrates a sense of urgency, particularly in connection with turnaround expectations and staffing deadlines.
• Seek out opportunities to continually refine and streamline procedures improving quality of service delivery.
• This position operates subject to the directions provided by those they support, however, uses experience and knowledge to guide day-to-day activities and confirms actions on a regular basis with those the position supports.
• Perform duties and responsibilities with limited supervision in accordance with established policies and procedures.

Skills and attributes for success

• Coordinates with vendors and engagement teams to manage the client required background investigation (BI) process in obtaining the information needed and following through open items.
• Assists in the extensive client contract review process to guide and help negotiate client background requirements for our employees.
• Establishes and maintains a systematic method for tracking client BI requirements for EY employees working on client engagements.
• Assists with coordination of large highly confidential time-sensitive projects, including promotional candidate background investigation programs (creating correspondence, printing material, organizing files, and tracking project status).
• Manage annual audits of the BI process conducted by clients.
• Manages vendor invoicing procedures.
• Assists with coordination of the BI process for prospective client, client continuance, and EY-sponsored entrepreneurial programs.
• Manages tasks and activities in a timely manner and is responsible for specific outcomes.
• Assists in validating full compliance and appropriate documentation of materials.
• Monitors team members' email and caseload when absent.
• Identifies and leverages relationships with key internal and external clients and is recognized as a business partner/resource.
• Demonstrates the value of the team’s work by keeping the client up-to-date, and explaining issues, approaches, and solutions (i.e., manage expectations) Skills and attributes for success

To qualify for the role, you must have

• Strong collaboration and communication skills, both oral and written.
• Ability to improve standardized best practices and service delivery to accomplish firm, group, customer, and/or individual goals.
• Ability to meet new challenges and changes with an open mind and an optimistic response.
• Ability to understand and anticipate customers' needs, deliver service that meets expectations, and demonstrate a positive attitude and willingness to help.
• Strong organization skills with the ability to successfully manage and coordinate simultaneous projects with multiple tasks and functions independently, while exercising sound judgment.
• Proficiency in the use of standardized software and hardware applications, including MS Word, Excel, PowerPoint, and Outlook.
• The ability to acquire and maintain knowledge about our various technology resources in order to utilize these enablers effectively in delivering high value business solutions.
• Bachelor's degree in related discipline, or equivalent work experience
• 5 to 7 years of related experience

Ideally, you’ll also have

• Previous experience working in the background screening industry.
• Experience working with high volume data and in a deadline driven environment.
• Experience working with a high performing team.

What we look for

We’re interested in creative and innovative professionals who are inclusive, inquisitive with strong teaming skills. You’ll need to be agile, ready to learn and have a genuine passion for background investigations.

About the role:

• This is an exciting time to join our Cardiology team as we launch new and innovative products to the Electrophysiology (EP) market - one of the fastest-growing areas in med tech. Boston Scientific has an array of products and therapies to treat patients with atrial fibrillation (AFib) including Cryo, Radiofrequency, and our Pulsed Field ablation therapy, FARAPULSE. Currently, we offer technologies such as 3D Mapping and Navigation systems, Radiofrequency Ablation catheters, Diagnostic Catheters, EP recording systems, and Intracardiac Access Sheaths for diagnosing and treating heart rhythm disorders.
• The EP Mapping Specialist will spend their first year gaining expertise in Boston Scientific technology while obtaining extensive professional development to ensure readiness for success in this hands-on, field-based role. Once training is complete, the EP Mapping Specialist will provide expert clinical product and technical assistance and training to physicians, EP Lab Staff, and sales representatives on the effective and safe use of the Rhythmia Mapping System during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.

Your responsibilities will include:

• Will be required to maintain advanced clinical knowledge of EP diagnostic and ablation technologies, EP mapping and recording systems, transeptal access technologies, and left atrial appendage occlusion technologies.
• Attends procedures in cardiac CV/EP labs of hospital accounts for clinical support and development efforts of BSC AF Solutions products including Rhythmia HDx mapping system, LabSystem Pro recording system, transeptal access products, diagnostic and therapeutic catheters, and WATCHMAN LAAC technologies.
• Educates customers on the merits and proper clinical usage of AF Solutions products by creating and delivering presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.
• Meets with existing and potential customers (e.g., physicians, physician office groups at hospitals) by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate and train them on how company products can help them to achieve their goals.
• Develops relationships with hospital personnel at all levels including staff, physicians, and administrators (e.g. through casual conversation, meetings, participation in creating conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
• Demonstrates effective change leadership and builds strategic partnerships to better the area/organization by leveraging relationships with their peers, management and across AF Solutions organization (Marketing, Training, and Strategic Planning).
• Implements and monitors strategies outlined by the quarterly plan of action for the area.
• Coordinates territory and other BSC sales management and representatives’ efforts to build strategic partnerships that will further area and organizational and business objectives.
• Develops relationships with key referring physicians, external fellows, NEPIs, other key physicians to promote market development and growth.
• Trains on and maintains knowledge of clinical trial protocols, Clinical Department standard operating procedures, and compliance toward the regulations of world-wide regulatory bodies to meet corporate and departmental objectives.
• Manages clinical trial activity within he/she/they assigned territory which includes but is not limited to completing Interest Visits and Site Initiation Visits.
• Educates clinical investigators on clinical trial protocols, clinical process, and investigational products and features.

Required Qualifications:

• Bachelor’s degree (or equivalent experience).
• Minimum of 2 years of industry experience in medical device sales, clinical electrophysiology or equivalent education and experience.
• Must demonstrate technical aptitude, and ability to discuss & explain complex technical product information.

Preferred Qualifications:

• NASPE/IBHRE CEPS certification.
• Work experience in Atrial Fibrillation/Cardiac Mapping/Structural Heart Procedure.
• Existing usage of 3D cardiac mapping system.
• MS or advanced degree in business or healthcare.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Your responsibilities will include:

• Educates customers on the merits and proper clinical usage of company products by creating and delivering presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.
• Meets with existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate and train them on how company products can help them to achieve their goals.
• Develops relationships with hospital personnel at all levels including staff, physicians, and administrators (e.g. through casual conversation, meetings, participation in creating conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
• Provides direction and guidance to exempt specialists and/or supervisory staff who exercise significant latitude and independence in their assignments.
• Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of area/organizational objectives.
• Demonstrates effective change leadership and builds strategic partnerships to better the area/organization by leveraging relationships with their peers, management and across WATCHMAN organization (Marketing, Training, and Strategic Planning).
• Assist management in recruiting and coaching organizational talent and demonstrates effective change leadership. Provides direction and guidance to exempt specialists and/or supervisory staff who exercise significant latitude and independence in their assignments.
• Implements and monitors strategies outlined by the quarterly plan of action for the area. POA champion supporting market development, product launch, and competitive product intelligence.
• Coordinates territory and other BSC sales management and representative's efforts to build strategic partnerships that will further area and organizational objectives.
• Develops relationships with key referring physicians, external fellows, NEPIs, other key physicians in order to promote market development and growth.
• Work with sales management to proactively identify strategic initiatives that improve the effectiveness of the area and organization.
• On-call duties may be necessary to support coverage.
• Trains on and maintains knowledge of clinical trial protocols, Clinical Department standard operating procedures, and compliance toward the regulations of world-wide regulatory bodies to meet corporate and departmental objectives.
• Manages clinical trial activity within his/her assigned territory which includes but is not limited to completing Interest Visits and Site Initiation Visits.
• Educates clinical investigators on clinical trial protocols, clinical process, and investigational products and features.

Required qualifications:

• Bachelor’s degree (or equivalent experience).
• Minimum of 2 years of industry experience in clinical cardiology, medical device sales, or equivalent education and experience.

Preferred qualifications:

• Work experience in Structural Heart/Atrial Fibrillation desired.
• Must demonstrate technical aptitude, and ability to discuss & explain complex technical product information.
• MS or advanced degree in business or healthcare.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.