Customer Service Representative jobs in United States, Ohio, Cincinnati

Your responsibilities will include:

• Build strong customer relationships through routine visits, product demonstrations, educational programs, product in-services, case support, and problem resolution.
• Serve as an HAI expert in providing clinical, product, and technical assistance and training to physicians, infusion staff, surgery, Nuclear Medicine, Interventional Radiology, and health care providers supporting hepatic artery infusion (HAI) therapy.
• Provide case support in a dynamic environment including the OR, nuclear medicine, and infusion departments.
• Collaborate seamlessly with HAI Consultants allowing them more selling time.
• Take on revenue-generating projects and goals to support account ownership. Works closely with HAI Consultants and Area Sales Directors to evaluate business conditions and sales trends.
• Assist in developing quarterly/annual business plans to achieve revenue targets.
• Provide timely updates to the Area Sales Director on ongoing business activities, competitive conditions, industry trends, etc.
• Manage expense budget and promotional budget within guidelines.
• Timely completion of required training as assigned.
• Follow compliance regulations.
• Execute quarterly and off-cycle inventory counts.
• Submit any required administrative paperwork in a timely manner.
• Conduct all sales activities according to Travel & Entertainment (T&E) and compliance guidelines.
• Rotating on-call support for the 24/7 clinical support hotline
• Provide support for device tracking.
• Occasional weekends, trade shows, internal meetings, and/or meeting participation, committed travel 50%-75%

Required qualifications:

• BA/BS degree, associate’s degree or relevant clinical certifications and training combined with work experience

• Minimum of 3+ years clinical, medical device or related experience in a hospital environment

Preferred qualifications:

• Documented sales and clinical success
• Experience implementing strategic thinking on the job.
• Patient centric and committed to our franchise mission to help more patients suffering from cancer.
• Experience building and maintaining strong customer relationships.
• Experience working in a fast-paced, competitive environment.

Among other requirements, Boston Scientific maintains specific drug testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing requirement is to increase workplace safety in compliance with applicable law.

The anticipated annualized base amount or range for this full time position will be$60,000, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

About the role:

As a vital member of our team, you will play a pivotal role in promoting our commercially approved products through comprehensive clinical education and sales support initiatives. You will be responsible for covering a defined region, engaging with current and potential customers, and contributing to the achievement of sales targets and revenue growth within specific product segments.

Your responsibilities will include:

• Clinical Support Excellence: Serve as the primary clinical resource for device implant coverage, troubleshooting, programming, and patient follow-up, ensuring optimal customer and patient outcomes.
• Educational Outreach: Conduct presentations and demonstrations to educate customers on the clinical benefits and proper usage of our products, utilizing various formats and platforms.
• Clinical Presence: Attend device implants in hospital labs and operating rooms, conducting patient follow-ups to ensure satisfaction and success with implanted products.
• Relationship Development: Foster strong relationships with hospital personnel, engaging in meaningful interactions and identifying key decision-makers to facilitate future sales opportunities.
• Problem Resolution: Address customer needs and complaints promptly and effectively, collaborating with cross-functional teams to develop innovative solutions.
• Inventory Management: Adhere to company and divisional guidelines for managing commercial inventory, ensuring availability and timely delivery of products.
• On-Call Commitment: Be prepared to fulfill on-call duties as required, demonstrating a commitment to patient safety and product quality 24/7.

Required qualifications:

• Minimum of a bachelor’s degree in biomedical engineering, Science, Math, Business, or Nursing, or equivalent technical experience.
• Up to 2 years of relevant work experience
• Willingness to participate in rotational 24/7 on-call duties, including holidays and weekends.

Preferred qualifications:

• Previous experience in an Electrophysiology (EP) Lab, device clinic, or Cardiac Catheterization (Cath) Lab.
• Background in medical device sales, sales support, clinical education, or clinical research.
• Self-starter mentality with the ability to work independently and efficiently while remaining accountable to team goals.
• Proficiency in communicating complex medical device software algorithms and therapies to diverse audiences.
• Excellent communication skills, with the ability to engage effectively with medical professionals and patients.
• Demonstrated ability to thrive in a dynamic, fast-paced work environment as part of a highly motivated team.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.