Branch Manager jobs in United States, Ohio, Akron

As a Business Relationship Manager Senior (BRM) Deepening banker in Business Banking, you’ll be managing a portfolio of large profitable business clients with annual revenue greater than ~$5MM. You’ll focus on deposit acquisition, product deepening, client retention and growth, and gaining referrals to increase primary bank share. As a Senior Deepening banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management while deepening existing relationships and leveraging referrals to acquire new relationships.

Job Responsibilities

• Manage, retain and deepen a portfolio of approximately 80-100 business clients in stable/mature stage with annual revenue greater than ~$5 million; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
• Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
• Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio. Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques, utilizing Chase resources and materials to develop business network and prospects
• Regularly conduct in-person/virtual calls with existing clients, referrals and centers of influence at their places of business, looking for ways to cultivate long-term, primary banking relationships
• Understand the personal financial goals and needs of the owner(s). Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
• Utilize knowledge of treasury products and partner with product specialists to onboard clients seamlessly and ensure end-to-end delivery of new accounts and full suite of products and services; follow up with clients after account opening to determine appropriate additional solutions and establish digital capabilities
• Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements

Required qualifications, capabilities, and skills

• Minimum of 5 years’ experience in a Business Banking Relationship Management role or related business lending experience
• Strong knowledge of deposit and cash management products and services, and knowledge of business credit underwriting with commercial credit training. Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate
• Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments
• Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally. Ability to influence others to achieve desired outcomes, and leverage technology to interact with clients effectively and efficiently
• Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines
• Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done
• Balance needs of clients with associated risks and interests of the firm

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in Finance or related field, or equivalent work experience
• Minimum of 3 years’ managing clients >$10+MM revenue
• Proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint
• In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts

As a Lead Credit Officer - Vice President in the Key Relationship Group, you will be part of a team that performs independent technical and specialized analysis of Commercial Real Estate relationships, involving complex and larger size portfolios of $250MM+ of debt collateralized primarily by stabilized apartment complexes.

Job Responsibilities

• Performing complex real estate based financial analysis, identifying and interpreting data for management's use in rendering sound credit decisions. Analysis is based on property operating statements, rent rolls, client's financial balance sheet, schedule of real estate owned and verification of deposit statements and understanding of current market conditions and the implication on overall portfolio.
• Completing credit actions (annual family credit reviews) which summarizes the financial analysis completed on a client's portfolio, including recommendations for future business.
• Analyze troubled loans, including quarterly reporting to management.
• Actively contribute to special assignments, including the evaluation of income property loan portfolios, training less experienced credit officer/analyst or division employees, and updating credit policies.
• Formulating new analytical processes and enhancing existing reports to improve the quality of information available to top management.
• Establish and maintain effective relationships with internal and external clients.

Required qualifications, capabilities and skills

• Bachelor's Degree or equivalent experience.
• Minimum 7+ years of relevant experience in credit analysis, risk assessment, credit review and analysis loan review and/or loan workouts.
• Understanding of Commercial Real Estate valuation concepts and methodologies.
• Strong organizational and time-management skills – ability to multitask, prioritize, and work with others in an integrated way to achieve individual objectives and team results.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft desktop tools including Word, Excel, Power Point and the ability to quickly acclimate to proprietary systems.

Preferred qualifications, capabilities and skills

• Working experience with historical property cash flow analysis preferred.

Job Responsibilities:

• Lead the Asia Trade & Working Capital Operations team, ensuring effective oversight of processes and controls.
• Cultivate a proactive risk and control culture with proven evaluation strategies.
• Ensure quality output to meet all Key Performance Indicators for client satisfaction.
• Foster an inclusive culture to attract, develop, and retain diverse talent.
• Promote continuous learning and development within the team.
• Partner with colleagues across the firm to drive consistent operational practices.
• Collaborate with cross-functional teams to ensure strong focus on quality and delivery.
• Prepare and present reports and recommendations to senior management.
• Drive continuous improvement initiatives and stay current with sanctions and regulatory changes.
• Lead interactions with audit and compliance teams.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in finance or a related field.
• Minimum 10 years of experience within the Financial Services Industry.
• Knowledge of Trade Finance, including Commercial and Standby Letters of Credit.
• Strong leadership and team management skills with proven experience leading global functions.
• Strong analytical skills with the ability to interpret complex data.
• Excellent communication skills, capable of conveying complex information clearly.
• Demonstrated experience in risk management and developing control frameworks.
• Detail-oriented with a commitment to accuracy and quality.
• Self-starter, with the ability to execute in a fast-paced environment.

Preferred Qualifications, Capabilities, and Skills:

• Experience in managing operations and/or risk & controls.
• Experience in data management initiatives.
• Familiarity with Sanctions and Regulatory changes impacting Trade Finance.

Job Description:

As the PTx Process Lead in the International Consumer Bank (ICB), you will be integral to the success of our technical program delivery. Your extensive knowledge of applications, platforms, and products will enable you to act as a crucial intermediary between product owners, business, operations, and software developers. You will make informed decisions based on data and offer strategic insights to advance key business initiatives. As a technical expert, you will adeptly handle ambiguity, manage change efficiently, and communicate effectively with diverse stakeholders to ensure the highest standards of quality and professionalism in service delivery. The PTx Process Lead is tasked with overseeing and managing the PTx process within the organization, coordinating cross-functional teams, ensuring adherence to established protocols, and driving continuous improvement efforts to boost process efficiency and effectiveness. This role is pivotal in achieving project milestones and objectives, working collaboratively across management, technology, development, and support teams to ensure Cloud migrations and software releases adhere to documented procedures and meet audit requirements. Additionally, this role focuses on enhancing current processes, reducing friction through automation, and managing the backlog of work.

Job responsibilities:

• Process Management: Lead the PTx process, ensuring all activities align with organizational standards and timelines.
• Coordination: Work collaboratively with cross-functional teams, including Application Owners, Infrastructure Owners, and Business Resiliency teams, to ensure seamless process execution.
• Compliance: Maintain adherence to regulatory requirements and internal policies throughout the PTx process.
• Continuous Improvement: Identify opportunities for process optimization and implement best practices to enhance efficiency and effectiveness.
• Reporting: Develop and maintain comprehensive reports on process performance, highlighting key metrics and areas for improvement.
• Training and Development: Offer guidance and training to team members and stakeholders to ensure understanding and compliance with the PTx process.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure successful process execution.
• Governance and Oversight: Lead the function to provide governance and oversight for application deployment to a Cloud platform, ensuring process steps are followed, correct evidence is provided, and solutions are deployed with security and controls met.
• Backlog Prioritization: Collaborate with ICB, audit, and other key teams to prioritize the backlog of enhancements, automation opportunities, and other use cases.
• Requirements Management: Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility.
• Industry Knowledge: Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects.
• Mentorship: Mentor and guide team members in the application of technical writing and analytical reasoning skills, fostering a culture of continuous learning and improvement.

Required qualifications, capabilities, and skills:

• Experience: Experience in solutions analysis, technical program delivery, or a related field.
• Data Analysis Expertise: Demonstrated proficiency in data analysis and application.
• Advanced Analytics Knowledge: In-depth knowledge of data analytics techniques, with experience in developing and interpreting models, diagrams, and data-driven insights.
• Technical Fluency: Proven ability to leverage technical fluency in current and relevant platforms, software tools, and technologies to drive innovative solutions.
• Leadership in Change: Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects.

Skills and Behaviours:

• Confident communicator with stakeholder influencing skills.
• Strong written communication and presentation abilities.
• Strong understanding of Agile principles and working (preferably using Jira).
• Self-motivated with a continuous improvement mindset, challenging the status quo.
• Strong analytical and problem-solving abilities.
• Ability to collaborate effectively across teams and manage multiple stakeholders.

• Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with moderate levels of risk and complexity of needs. Generally works with a moderate degree of supervision.
• Acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty.
• Builds an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Through discovery conversations, identifies and implements client solutions and as appropriate collaborates with internal business partners. Effectively executes on contact management strategy through utilization of available tools and resources. Regularly meets with internal business partners to communicate and review business results and pipeline management.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

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