Jobs in United States, New Mexico, Rio Rancho

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

Proficiency in Spanish and English
1+ years of customer/client service experience, including experience handling difficult client situations

Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
Comfortable receiving ongoing performance feedback and coaching
Ability to learn and adapt to new information and technology platforms
Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:

1+ years of experience in the banking/financial industry
1+ years of experience working in a client service capacity

Skills:

Attention to Detail
Customer Service Management
Customer and Client Focus
Issue Management
Active Listening
Adaptability
Client Solutions Advisory
Data Collection and Entry
Problem Solving
Account Management
Analytical Thinking
Client Experience Branding
Fraud Management

High School Diploma / GED / Secondary School or equivalent

These jobs might be a good fit

Bank Of America Client Services Representative II - Preferred Deposits United States, New Mexico, Rio Rancho

Bank Of America Client Services Representative II - Bilingual Spanish United States, New Mexico, Rio Rancho

Bank Of America Client Services Representative II - Bilingual Spanish United States, Arizona, Phoenix

Bank Of America Client Services Representative II Bilingual Spanish United States, Nevada, Las Vegas

07.12.2025

Bank Of America Client Services Representative II - Preferred Deposits United States, New Mexico, Rio Rancho

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Identifies client needs and recommends solutions when fraud has been identified. Records data captured during client interactions accurately. Identifies and escalates through appropriate channels for items requiring risk review, exception...

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

1+ years of customer/client service experience, including experience handling difficult client situations
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives

Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
Comfortable receiving ongoing performance feedback and coaching
Ability to learn and adapt to new information and technology platforms
Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:

1+ years of experience in the banking/financial industry
1+ years of experience working in a client service capacity

Skills:

Attention to Detail
Customer Service Management
Customer and Client Focus
Issue Management
Active Listening
Adaptability
Client Solutions Advisory
Data Collection and Entry
Problem Solving
Account Management
Analytical Thinking
Client Experience Branding
Fraud Management

High School Diploma / GED / Secondary School or equivalent

These jobs might be a good fit

07.09.2025

Bank Of America Call Center Telephone Banker- Rio Rancho NM United States, New Mexico, Rio Rancho

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Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs. Responds to customer inquiries and concerns,...

This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities:

Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
Responds to customer inquiries and concerns, creating customized solutions
Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
Identifies client needs for licensed sales functions, making referrals to Line of Business partners
Quotes rates, terms, and programs for banking solutions
Manages risk in every business, product, and service transaction leveraging available tools

Required Qualifications:

Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
Comfortable receiving ongoing performance feedback and coaching
Comfortable with ongoing change and learning new technology/processes
Minimum of an intermediate level of proficiency with computers
Self-motivated with excellent organizational skills
Strong decision-making and problem-solving skills

Desired Qualifications:

Experience in the banking/financial industry
Experience working in a call center
Experience in telephone sales

Skills:

Attention to Detail
Client Solutions Advisory
Customer and Client Focus
Interpret Relevant Laws, Rules, and Regulations
Adaptability
Client Experience Branding
Customer Service Management
Issue Management
Problem Solving
Active Listening
Business Development
Consulting
Referral Identification
Research

Training Schedule: Monday-Friday 9:00am-5:30pm

High School Diploma / GED / Secondary School or equivalent

These jobs might be a good fit

19.08.2025

WF

Wells Fargo Teller Part Time Rio Rancho United States, New Mexico, Rio Rancho

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Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. Complete operational activities while minimizing risks under established policies. Perform routine transactional, operational, and...

In this role you will:

Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Receive direction from managers and exercises judgment within defined policies and procedures
Escalate questions and issues to more experienced roles
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
Identify information and services to meet customers financial needs

Required Qualifications:

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

6+ months of experience interacting with people, demonstrated through work, military, or education
Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program
Customer service focus with experience handling complex transactions across multiple systems
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and team members
Experience working with others on a team to meet customer needs
Cash handling experience
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

Job Expectations:

Ability to work a schedule that may include most Saturdays
This position is not eligible for Visa sponsorship

4110 Meadowlark Ln. SE Rio Rancho, NM 87124

24 Aug 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

These jobs might be a good fit

13.08.2025

Bank Of America Client Services Representative II United States, New Mexico, Rio Rancho

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Identifies client needs and recommends solutions when fraud has been identified. Records data captured during client interactions accurately. Identifies and escalates through appropriate channels for items requiring risk review, exception...

2nd shift (United States of America)

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
Comfortable receiving ongoing performance feedback and coaching
Ability to learn and adapt to new information and technology platforms
Minimum of an intermediate level of proficiency with computers and current technology
1+ years of customer/client service experience, including experience handling difficult client situations

Desired Qualifications:

1+ years of experience in the banking/financial industry
1+ years of experience working in a client service capacity

Skills:

Attention to Detail
Customer Service Management
Customer and Client Focus
Issue Management
Active Listening
Adaptability
Client Solutions Advisory
Data Collection and Entry
Problem Solving
Account Management
Analytical Thinking
Client Experience Branding
Fraud Management

High School Diploma / GED / Secondary School or equivalent

These jobs might be a good fit

12.08.2025

Bank Of America Client Services Representative II - Bilingual Spanish United States, New Mexico, Rio Rancho

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Identifies client needs and recommends solutions when fraud has been identified. Records data captured during client interactions accurately. Identifies and escalates through appropriate channels for items requiring risk review, exception...

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
Comfortable receiving ongoing performance feedback and coaching
Ability to learn and adapt to new information and technology platforms
Minimum of an intermediate level of proficiency with computers and current technology
1+ years of customer/client service experience, including experience handling difficult client situations
Proficient in English and Spanish

Desired Qualifications:

1+ years of experience in the banking/financial industry
1+ years of experience working in a client service capacity

Skills:

Attention to Detail
Customer Service Management
Customer and Client Focus
Issue Management
Active Listening
Adaptability
Client Solutions Advisory
Data Collection and Entry
Problem Solving
Account Management
Analytical Thinking
Client Experience Branding
Fraud Management

High School Diploma / GED / Secondary School or equivalent

These jobs might be a good fit

20.07.2025

J

Jacobs Water Wastewater Health & Safety H Supervisor - New Mexico/S... United States, New Mexico, Rio Rancho

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Perform assessments of Health & Safety performance of projects within their areas of responsibility and generate of report including recommendations to the project in areas requiring improvement. Review and assist...

Your impact

Jacobs is looking for a highly motivatedto be a part of our
New Mexico/Southwestteam. In this role, you'll supervise other safety professionals and assist in the development, implementation, and administration of safety, health, occupational health, fire protection and prevention, and equipment and property protection.

Our Health, Safety & Environment Supervisors

• Perform assessments of Health & Safety performance of projects within their areas of responsibility and generate of report including recommendations to the project in areas requiring improvement

• Review and assist with training of operations personnel

• Coordinate and providing training

• Ensure an overall improving trend for key safety metrics in their area of responsibility TRIR, DART, RTW program implementation, etc.

• Communicate gaps in project Health & Safety programs if they are not corrected in a timely manner

• Have specific knowledge of specialty areas (OSHA 1910 &1926, fire safety, etc.) and perform onsite audits to ensure regulatory compliance

• Are responsible for moderately complex technical work in a wide range of Health & Safety disciplines to achieve compliance with company standards and regulatory requirements

• Work under very general direction and independently determine and develop approaches to solutions. Responsible for implementation of field and office HS&E program and occupational safety and health regulation in regional operations

• Monitor and prevent chemical, physical and biological hazards and diseases that could be present in the workplace

• Support the behavior-based safety program by reviewing and developing Activity Hazard Analyses and Pre-Task Plans

• May act as a lead person or technical expert and provide direction to less experienced personnel

• Conduct regular walk-through inspections and investigations in accordance with legal requirements

• Work closely with site management on any procedural roll outs and site compliance.

• Identify and recommend resolution of hazardous/potentially hazardous conditions and follow through to ensure corrections have been made.

• Investigate personal injury and property damage accidents; compile data, photographs, etc. and prepare all pertinent forms and reports per program procedures and federal, state, local regulations associated with accidents; issue various entry permits (i.e. to confine spaces) as required; conduct various industrial hygiene samplings, such as gas, noise test to ensure safe working conditions; may assist in conducting employee/craft and insurance inspectors on walk through tours; may accompany federal, state and insurance inspectors on walk through tours.

• Perform additional assignments per supervisor’s direction.