Support Specialist jobs in United States, New Mexico, Albuquerque

The Site Operations Specialist is responsible for delivering high-quality, integrated facility services at a site or sub-region, acting as the program manager for the Integrated Facilities Management (IFM) program. This role manages relevant contracts and suppliers for core employee services-including but not limited to IFM, transportation, cafeterias, and building services-and oversees the day-to-day activities of on-site contractors.

The Site Operations Lead interfaces with customers, internal operations teams, and facility occupants to ensure services and assets are operated and maintained according to service level agreements (SLAs), compliance requirements, and organizational standards. The position works closely with internal stakeholders such as the Chief Engineer, Project Managers, System Owners, EHS, and Security, supporting operational excellence, strategic initiatives, and maintaining financial accountability.

Key responsibilities include but are not limited to:

• IFM Program Management: Serve as the on-site program manager for the IFM program, coordinating vendor performance and ensuring execution aligns with SLAs and service expectations.
• Collaborate with internal teams to deliver IFM services and drive operational alignment and efficiency.
• Day-to-Day Operations: Oversee daily contractor activities on-site, supervise projects executed through contractors (internally and externally funded), and interface with customers to guarantee the consistent operation and maintenance of services and assets.
• Support strategic initiatives to maximize efficiency across all service areas.
• Campus and Building Maintenance: Oversee maintenance services for campus/building structures, including roofs, walls, landscape, hardscape, pavements, facade cleaning, pest control, and structural upkeep programs, leveraging IFM suppliers.
• Represent scope areas in infrastructure projects from positioning to room acceptance.
• Incident Management: Manage incident response and communication activities to prevent service interruptions and ensure continuity of operations. Develop proactive planning and escalation protocols to minimize disruptions.
• Compliance and Auditing: Ensure facilities, procedures, and service programs comply with all applicable regulations and agency audits. Conduct regular audits of equipment, fixtures, and systems to maintain contractual requirements and consistency with global standards. Maintain audit readiness at all times.
• Project Management: Provide project management for site services, including requirements gathering, assessments, defining milestones, timelines, deliverables, and quality standards. Supervise renovation roadmaps and participate as subject matter expert for green field developments, mergers, and acquisitions.
• Financial Oversight: Monitor site operational budgets, capital equipment, and expense budgets. Track accruals, forecasting, and cost analysis to maximize efficiency and hold teams accountable to financial targets. Collaborate with stakeholders to ensure budget alignment for IFM services, repairs, and maintenance. Demonstrate strong financial acumen in operational decision-making.
• Stakeholder Engagement: Partner with internal teams and external partners to engage with facility occupants, address needs, and ensure proper asset assignment and usage. Build collaborative relationships across all levels and functions, demonstrating excellent interpersonal abilities.
• Change Management and Communication: Develop and help execute comprehensive change management strategies and communication plans related to projects and services, ensuring smooth transitions and stakeholder understanding.
• Vendor Coordination: Manage third-party vendors and suppliers to deliver high-quality employee services, using performance indicators and supplier scorecards to measure and drive excellence.

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.This position is not eligible for employment-based visa/immigration sponsorship.

Minimum Qualifications:

• Bachelor's degree in a related field or 7+ years of related experience in lieu of the degree

Preferred Qualifications:

• Strong analytical thinking skills-able to identify trends, insights, and make informed decisions
• Demonstrated financial acumen in budget tracking, forecasting, and cost analysis
• 5+ years of experience as Facilities Manager, Assistant Facilities Manager, Chief Engineer, Site Manager or Assistant Site Manager.

Weoffer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:

This role’s responsibilities include but are not limited to:

• Partner with both Intel and our supplier teams to help keep the facility conditions in working order, both functionally and aesthetically.
• Participate in repair and upgrade strategic planning for facilities systems.
• Track issues using identified program tracker. Submit tickets for issues. Follow up on repairs.
• Partner with Intel's IFM supplier, proactively identifying building maintenance issues to ensure buildings are aesthetically appealing and inviting to employees and guests. Including issues such as lighting, stains in furniture and carpet, ceiling tile replacements, patch and paint. Perform frequent quality audits and document findings.
• Assist the Intel site REWS Team in keeping the Facilities Condition Assessment database updated. This database is used to drive the creation and funding of a holistic 5 plus year facilities improvement roadmaps.
• Partner with Intel's IFM supplier, proactively identify landscaping maintenance issues such as, irrigation, tree and plant conditions, sidewalks, curbs, paving, parking lot signage and other exterior facility repairs and maintenance.
• Partner with Intel's Workplace Services Manager and Intel service suppliers, ensure that workplace services are aesthetically appealing and submit service request tickets as needed. Check in with suppliers periodically to identify any facilities issues.
• Partner with Site EHS and Site Safety Team representatives, document and escalate utilizing the existing safety structure when observing safety issues such as pallet staging and storage in hallways and office space, abandoned equipment and other office clutter causing egress and fire hazards.
• Follow up on identified maintenance issues and repairs to completion.
• Conduct site daily rounds to identify issues, submitting work orders, driving corrections with urgency and assessing quality of the work.
• Work closely with our building maintenance, landscaping, and custodial management team to achieve site goals.
• Understand our contract with IFM supplier to better support job responsibilities.
• Identify on demand projects work related to building and site maintenance.
• Work with cross site peers to better develop their job roles and responsibilities and BKMs.
• Perform building audit process with our IFM /Soft Services manager and grade accordingly.
• Conduct daily rounds of landscaping areas that have been deemed critical to the site (i.e. site entrances, office building entrances, etc.) and if any discrepancies (excessive weeds, overgrown vegetation etc.) are found, escalate to IFM Landscaping Manager.
• Conduct daily rounds of lighting in each office building lobbies, each cafes and kitchenettes and if any lighting is out, submit WO to have light bulbs replaced.
• Conduct daily rounds of each site dock and verify that they are clean and relatively free of trash/debris, all dock levelers are operational, bump stoppers are not severely worn, compactors are fully operational, not leaking or blocked and that all lights are operational. Submit WOs for any discrepancies found on the docks that need to be addressed.
• Conduct daily rounds of main walkway/hallways that typically get the most foot traffic within each office building and verify if the flooring in the areas are clean. If flooring (i.e. carpet) needs to be cleaned or tiles need replacing, submit WO to have it addressed.
• Continually observe all areas within the buildings, outside and in rear yard for safety issues.
• Audit the facility service yards for issues, i.e. abandon equipment, trash, debris, wood pallets, etc.

The successful candidate should exhibit the following behavioral traits:

• Skills to see problems in a building/facility surroundings.
• Attention to detail.
• Expertise to maintain detailed accurate records and prepare necessary reports.
• Skills to perform work within defined parameters.
• Problem solving skills.
• Tracking and follow up on issue resolution.
• Multitasking skills.

Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This position is not eligible for Intel's immigration sponsorship.

Minimum Qualifications:

• Candidate must possess a High School Diploma
• 2+ years of Industrial/Building Maintenance

Preferred Qualifications:

• Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, Teams, Visio and Sharepoint.
• Online collaboration tools such as Smartsheet, Quickbase or similar.
• HVAC, PC skills, Facilities Systems.
• Electrical, Fire/Life Safety Systems, and/or Mechanical Systems (cooling tower and pumps).

Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and orschoolwork/classes/research.

Weoffer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:

Annual Salary Range for jobs which could be performed in the US:

Associated with this role the Security Operations Specialist will be called upon to support and conduct investigations into threats or incidents that may occur and/or any number of other types of issues as deemed appropriate.

Responsibilities may include but not be limited to

• Manage Security Operations.
• Develop security processes and procedures in compliance with Corporate Security Standards and Policies.
• Develop Site Security programs and adapts to local conditions as appropriate.
• Ensure compliance with Intel and country security regulations.
• Work with Corporate Security Technologies for ensuring that security equipment is tested, maintained, and properly functioning.
• Conduct frequent drills and audits to validate all security standards and policies are met and upheld.
• Identify and rectify security gaps raised during security reviews.
• Ensure compliance with external auditor's findings.
• Work with Contract Security/Facilities Management Supplier management and ensure support CWs perform their functions in accordance with the contracted expectations.
• Manage site badging functions to include the controlled dispensing of badges, access controls, and the collection of access forms.
• Verify contractor authorizations with purchasing and produces approved badges for satellite support sales offices.
• Establish and manages relationships with outside law enforcement agencies.
• Manage financial spending and budgets.

In addition to the qualifications a successful candidate will demonstrate:

• The person in this position must adhere to a strict Corporate and Security Code of Conduct.
• Develop security programs and processes independently and make decisions on Security response to incidents/activities and react accordingly when under pressure.
• Apply pertinent security management principles and sound judgment to everyday operations, including campus/site emergency response situations, on and off-campus incidents involving Intel employees, and documentation completion.
• Manage and prioritize multiple events and tasks while maintaining the standard of quality. Follow defined processes and procedures.
• Expertise on integrity which must be and remain above reproach.
• Willingness to maintain strict confidentiality and follow applicable Privacy laws, policies, and guidelines.
• Analytical skills to conduct investigations and to evolve or establish prevention programs.
• Willingness to be flexible in an often ambiguous and rapidly changing environment.
• Critical thinking, apply good judgment and influence others.
• Willingness to self-manage and prioritize work with very little day-to-day oversight.
• Interpersonal and communication skills.
• Willingness to build solid working relationships with all levels of management, peers, partners, customers, law enforcement, etc.
• Works effectively both independently and as part of a team.

Secondary Duties:

• Partner with our Investigations Team, including conducting investigations. Conduct investigations into allegations of crime, security incidents, misappropriation of Intel assets, inappropriate web site use, freight thefts, and other matters as directed by the Regional Security Manager.
• May participate in or supervise background investigations into new hires program implementation.
• Participate in Workplace Response Team (WRT) program compliance. Coordinate covert operations on-site as required.
• Assess and implements Investigative Programs.
• Ensure investigations are undertaken in accordance with Corporate Security standards and Policies and Intel's investigator's Code of Conduct requirements.
• Develop and maintains contacts with local Law Enforcement Agencies.
• Make recommendations on security improvements to Site Management.
• Interface with and support our Emergency Management partners, including periodic coverage.

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This Position is not eligible for Intel immigration sponsorship.

Minimum qualifications:

• Bachelor's degree with 3+ years of experience or Master's degree with 2+ years' experience or Military police with 8+ years' experience or 10+ years' experience in one or more of the following:
  • Law Enforcement/Criminal Investigations
  • Intel Investigator
  • Executive Protection
  • Security operations

• The candidate must also have at least one of the following:
  • Professional certification (i.e. CFE) with 3+ years of relevant investigations experience, or
  • 4+ years of law enforcement experience with 2+ years of relevant investigations experience, or
  • 4+ years of experience as a civil investigator for federal, state, or local government agencies, or
  • 4+ years of experience as a security professional, or
  • 3+ years of experience at Intel in an investigative role, or Intel attorney with 3+ years of relevant investigations experience.

Preferred qualifications:

• Lives within 30 mile radius of job site in case of emergency situation.
• Local experience.
• Certified Personnel Protection (CPP).
• Certified Emergency Manager (CEM).
• Professional Certified Investigator (PCI).
• Certified Fraud Examiner (CFE).
• Law enforcement experience (police officer, detective, etc.).
• Military experience (Military Police, force protection, etc.).
• Private sector Security experience.
• Private sector Security Operations experience.
• Private sector Emergency Management experience.
• Relevant Intel experience.

Weoffer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:

Annual Salary Range for jobs which could be performed in the US: