Desktop Support jobs in United States, New Jersey, Jersey City

Job Description:

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
• Mentors other team members and provides technical leadership
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments
• Administer and support CyberArk Privileged Access Security Suite (Vault, CPM, PSM, PVWA)
• Monitor CyberArk platform health, availability, and performance, ensuring alignment with operational SLAs
• Troubleshoot and resolve credential vaulting, rotation, and integration issues
• Partner with infrastructure and application teams to enable secure access integrations
• Enforce compliance with internal security policies and external regulatory standards
• Provide Tier-2/3 support for CyberArk-related incidents and service requests
• Participate in audits, evidence gathering, and privileged access governance reporting
• Support change management, testing, and deployment of CyberArk updates and patches
• Create and maintain operational documentation, runbooks, and knowledge base articles

Required Qualifications:

• 3+ years of experience in CyberArk Privileged Access Management (PAM) administration and operations
• Strong hands-on expertise with CyberArk components (Vault, CPM, PSM, PVWA)
• Experience managing credentials across Windows, Linux/Unix, databases, middleware, and APIs
• Familiarity with identity and access management (IAM) principles and privileged access best practices
• Strong troubleshooting, problem-solving, and analytical skills
• Excellent communication and collaboration skills with cross-functional teams
• Ability to describe highly technical information in an understandable level to any audience

Desired Qualifications:

• CyberArk certifications (Defender, Sentry, Guardian)
• Experience with CyberArk Secrets Manager
• Scripting knowledge (PowerShell, Python, Bash) for automation and onboarding
• Experience with cloud platforms (AWS, Azure, GCP) and PAM integrations
• Familiarity with Active Directory, LDAP, and authentication mechanisms
• Exposure to SIEM tools (Splunk, QRadar, etc.) for monitoring privileged activity
• ITIL Foundation certification or knowledge of ITSM best practices

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

As a Sales Success Credit Support Manager within the Sales Success Credit Support team, you will lead the team in supporting GCB Payments Sales. You will develop and maintain subject matter expertise of Payments products and their associated credit facilities, collaborate with stakeholders on projects, and manage exception reporting and feedback. Your role will involve creating process models, specifications, and management presentations, while ensuring clear communication and partnership with stakeholders to achieve common goals.

Job Responsibilities:

• Develop and maintain subject matter expertise of Payments products and their associated credit facilities including the business and application flows.
• Develop and maintain subject matter expertise in the various systems and tools used by the team to monitor credit.
• Support stakeholder requests such as facility analysis / reporting, answering questions on how to setup and maintain Payment facilities, and resolving setup issues identified on exception reports.
• Manage the creation of exception reporting, providing feedback to stakeholders and updates to management.
• Develop and maintain Standard Operating Procedures for different request types
• Collaborate with project stakeholders to determine scope and management of both new and existing projects.
• Work with stakeholders on a structured plan and provide periodic reporting to management.
• Create process models, specifications, diagrams / flows, and management presentations.

Required Qualifications, Skills and Capabilities:

• Experience in global payments, with understanding of credit facilities required.
• Experience in control management
• Experience in project management including scope, planning and risk/issue management.
• Strong understanding of Windows Office
• Data experience
• Ability to clearly communicate, partner and influence - leading others to a common goal.

Preferred Qualifications, Skills and Capabilities:

• Advanced Excel, SQL, Business Objects, Alteryx experience preferred

As a Technology Support II team member in Corporate Technology, Infrastructure Management, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of legal and legal document applications, such as iManage, and their integration within a large-scale technology environment, whether on premises or in the public cloud.
• Experience providing desktop support for legal users, including support for Microsoft Suite applications and Active Directory management.
• Exposure to observability and monitoring tools and techniques relevant to application performance and user experience.
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework, particularly in incident and problem management.

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting to enhance application support and process automation.

Job responsibilities

• Providing of legal guidance and expertise to the Custody Business throughout Europe, specifically although not limited to Ireland, Luxembourg and the UK, including general advice and negotiation and drafting of transaction documentation and contracts.
• Providing day-to-day legal advice and guidance in relation to the flow business and generally, ad hoc legal advice, as required.
• Working with the Product team within Custody Business and the respective industry groups to assess and implement new regulatory requirements.
• Assessing legal risk, advising on such risk and reviewing policies and procedures and processing changes to mitigate risk.
• Instructing and liaising with external counsel, as required.
• Advising the Custody Business on key legal/regulatory issues.
• Participating in Projects and the development of operational processes which have a legal impact.
• Assisting the Custody Business to implement new initiatives.
• Liaising with Business representatives and legal/compliance colleagues and other control functions (e.g. credit, tax etc) in EMEA and globally (US and Asia).

Required qualifications, skills and capabilities

• England & Wales qualified lawyer with minimum of 5 years post qualification experience with a City law firm or equivalent experience as lawyer obtained in private practice or in-house.
• Ability to understand the business needs and partner with the business to create solutions.
• Strong organizational and project management skills.
• Excellent verbal and written communication skills.
• Pragmatic with excellent business sense.
• Strong understanding of the interplay between legal and business risk.
• Ability to interact effectively with clients.
• Strong negotiation and drafting skills.
• Ability to work independently, manage complex projects and multitask successfully in fast-paced and complex business environment; and

Preferred qualifications, skills and capabilities

• Background in providing legal services to operational intensive businesses is preferred
• Strong background in Securities Services business is preferred but not required..

As a Payments Sales Support Associate in the Global Payments Corporate Sales organization, you will provide sales support to Payments Sales Managers (PSMs) and Payments Client Managers (PCMs). This role is critical in ensuring the smooth expansion of our sales relationships and execution of our sales processes.

Job Responsibilities:

• Assist in the creation and customization of client presentations to support Sales initiatives
• Conduct data analysis to provide insights and recommendations for client development strategies
• Collaborate with sales teams to identify opportunities for client growth and engagement, document deal solutions and proposals, prepare materials for client presentations and negotiations
• Support the development and maintenance of account plans, and assist in the preparation of documentation for account reviews and strategy sessions
• Schedule and coordinate client calls and meetings for Sales, ensuring all logistics are handled efficiently
• Prepare and distribute client briefings to relevant stakeholders before meetings, and document and distribute call reports capturing key discussion points and action items
• Monitor and update the Sales pipeline, ensuring accurate and timely data entry
• Track the progress of Sales opportunities and provide regular status updates to the Sales team
• Identify potential bottlenecks in the sales process and suggest improvements
• Operate with a risk-based mindset with strict adherence to compliance and controls
• Ensure quality output of work product in accordance with brand and company standards

Required qualifications, skills and capabilities:

• 2+ years of experience in a sales, client management, relationship management or related field
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software
• Ability to analyze data and generate actionable insight
• Self-motivated and able to work independently as well as part of a team

Preferred qualifications, skills and capabilities:

• Payments Experience

FEDERAL DEPOSIT INSURANCE ACT:

As an Application Support Engineer III within the LRI Application Support team, you will use both creative and critical thinking skills to maintain application systems crucial to the daily operations of the firm. You will work collaboratively in teams on a wide range of projects based on your primary area of focus. While learning to fix application and data issues as they arise, you will also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you will have the opportunity to develop professionally and grow your career in multiple ways.

Job Responsibilities:

• Monitor and maintain the health and performance of production systems.
• Automate repetitive tasks and processes to enhance efficiency.
• Participate in on-call rotations to respond to incidents and ensure system uptime.
• Analyze system metrics and logs to identify and resolve issues proactively.
• Contribute to the development and maintenance of documentation and run-books
• Support the deployment and release processes to ensure smooth transitions.
  

Required qualifications, capabilities and skills

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• Basic knowledge of application development
• Basic understanding of Linux/Unix systems and networking concepts.
• Ability to investigate and triage production issues
• Familiarity with cloud platforms such as AWS, Google Cloud, or Azure.
• Working knowledge of development toolset and deploy software
• Knowledge of monitoring tools and practices (e.g., Prometheus, Grafana, Nagios, Dynatrace).
• Strong problem-solving skills and attention to detail
• Excellent communication and collaboration skills to work with multiple teams and develop meaningful relationships to achieve common goals
• Eagerness to learn and adapt to new technologies and methodologies.

Preferred qualifications, capabilities and skills

• Experience with containerization technologies like Docker and Kubernetes.
• Understanding of version control systems (e.g., Git).
• Exposure to infrastructure as code tools (e.g., Terraform, Ansible).