Customer Service jobs in United States, Michigan, Dearborn
Ford Ford Customer Service Division Engineer - ReX EV Battery Sys... United States, Michigan, Dearborn
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We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
In this position…
Develop and lead E.V. engineering efforts for Recertification, Refurbishment, and Remanufacture (Re-X) with a dynamic cross functional team challenged to develop and implement high-value service solutions. Lead the development, verification and release of Service Unique Specifications, with the support of EPE/OPD. Create solutions to improve the customer experience while resolving quality concerns. Strong multitasking skills and engineering flexibility are a must, allowing for the development for new solutions as the company gains experience in the EV arena. Job is hybrid, with three days a week on-site at FEL in Dearborn. Occasional supplier visits (mostly local) will also be required.
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Ford Data Science Director - Customer Service Analytics PS & L United States, Michigan, Dearborn
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In this position...
An ideal candidate will:
- Collaborate closely/embed with PS&L business and operations leaders to understand needs and discover analytic solutions that drive business value.
- Deliver specific solutions while coordinating cross-functionally with Tech/IT, Analytics, AI and Business teams to avoid duplication and increase efficiency.
- Complete value assessments on existing and proposed Analytics and AI projects to ensure ample Return on Investment for all efforts.
- Lead a team with a Global footprint working on a diverse set of initiatives (e.g., Backorder and Repair Order reduction at our dealerships, Inventory Optimization and Transportation Modernization across the parts supply chain, etc.).
- Create a portfolio that utilizes the next wave of data, AI and analytic toolsets to drive efficiency and performance.
This position is in Dearborn, MI.
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Ford Service Info Coordinator United States, Michigan, Dearborn
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We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
In this position...
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Ford Network Product Service Engineer United States, Michigan, Dearborn
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In this role the candidate will be collaborating with product team members and be responsible for providing architectural strategy, technology solution and guidance to operationalize Industrial System Project Synergy Operational Data Platform ensuring alignment with overall enterprise architecture strategies.
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Ford Manager Electrification AI & Legal Service Analytics United States, Michigan, Dearborn
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Seeking a, you'll be a key player in driving this success.
Your Mindset
• You understand your crucial role in leading and supporting your team's success.
• You possess a "can-do" attitude, readily assisting wherever needed.
• You are a trailblazer and a change agent, embracing innovation and growth mindset.
• You demonstrate perseverance and resilience in the face of challenges.
• You promote collaboration, inclusion, and a positive team environment.
• You are a proactive problem-solver, seeking creative solutions.
• You are a design thinker at heart—open-minded, curious, exploratory, iterative, and optimistic.
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Ford Data Services Customer Success Manager United States, Michigan, Dearborn
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We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.
In this position...
As an Enterprise Customer Success Manager, you will be responsible for providing a best-in-class experience while building and maintaining strong relationships with our enterprise customers. You will work with a diverse set of companies primarily focused on the Data Services portfolio, in partnership with our Global Data Service team. Your focus will be on meeting customer needs through our products and services to optimize their fleet operations and maximize value from our solutions.
A successful Enterprise Customer Success Manager possesses exceptional communication skills, a strong drive to succeed, and a genuine passion for helping people. This integral role within the company acts as a conduit between customers and key decision-makers internally. Strong project management, technical aptitude, and leadership skills are required to coordinate both strategic and technical-operational aspects simultaneously. As the primary point of contact during the customer life cycle, you will advise and guide customers in the setup and adoption of Ford Pro Solutions, including essentials, telematics, charging, and fleet management. Interface with various customer stakeholders and be accountable for ensuring successful adoption, maximizing ROI, and increasing customer loyalty throughout their journey.
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Share
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
In this position…
Develop and lead E.V. engineering efforts for Recertification, Refurbishment, and Remanufacture (Re-X) with a dynamic cross functional team challenged to develop and implement high-value service solutions. Lead the development, verification and release of Service Unique Specifications, with the support of EPE/OPD. Create solutions to improve the customer experience while resolving quality concerns. Strong multitasking skills and engineering flexibility are a must, allowing for the development for new solutions as the company gains experience in the EV arena. Job is hybrid, with three days a week on-site at FEL in Dearborn. Occasional supplier visits (mostly local) will also be required.
These jobs might be a good fit
