Tech Support jobs in United States, Massachusetts, Boston
EY Executive Support Coordinator United States, Massachusetts, Boston
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As an Executive Support Coordinator (ESC), you’ll provide high-level administrative support to the organization. This role involves providing in-office support for local and visiting PPMDDs as well as supplemental in-office assistance. May also assist with tax, backup and interim support for PPMDDs with executive assistants on extended leaves. May also assist and coordinate local office events. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to manage multiple tasks in a dynamic environment. You’ll be a key member of a team using your experience, skills and knowledge of organizational policies, procedures and practices to help achieve the goals of the business. You’ll present information to inform recommendations on business processes and be part of a high performing, diverse and inclusive team sharing best practices.
Your key responsibilities
- Assist in the planning, organization, and execution of local office events, including team meetings, training sessions, and corporate gatherings in compliance with meeting and events policy and process and in collaboration with CBRE as necessary
- Coordinate with Meeting and Events team on logistics such as venue selection, catering, and materials preparation to ensure successful event delivery
- Prepare and organize materials for onsite meetings, presentations, and reports, ensuring all necessary documentation is readily available
- Develop and maintain relationships with internal personnel at all levels to complete support activities
- Manage and coordinate small projects and track progress
- Leverage strong working knowledge of applicable firm and service line quality, risk and confidentiality policies and guidelines in daily business operations
- Apply and share knowledge obtained on firm technology, work processes, resources, structure and business of the firm/service line/functional group
- Use firm knowledge, tools and network of resources to execute on deliverables and solve problems that arise to meet customers’ expectations
- Maintain documents on appropriate file servers and repositories, aid in the adherence to and reinforcement of record retention policies
- Act as a backup for other executive assistants during absences or peak workloads, ensuring continuity of support for executives which may include booking travel arrangements, processing and tracking business expenses in compliance with firm policy
- Collaborate with the executive support team to facilitate smooth operations and effective communication
Skills and attributes for success:
- Highly skilled attention to detail and self-assurance of quality of work performed or reviewed
- Ability to effectively manage conflicting priorities, organize workflow, anticipate customer needs and independently leverage alternative resources to achieve optimal operational excellence
- Proactively coach and share knowledge with colleagues
- Gain knowledge and develop and demonstrate advanced working knowledge of firm structure, service lines, key personnel, software and organizational policies and procedures
- Work independently with minimal supervision
To qualify for the role, you must have
- Ability to provide in-office support five days a week
- 4+ years of relevant business experience or combined no less than 2 years relevant experience and associates or higher degree
- Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
- Proficiency in automated calendar management tools (e.g. Outlook) and various IOS and Android mobile devices
- Proficiency in MS SharePoint
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,900 to $98,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,300 to $111,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Our expectation is this is 100% in office job.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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Flywire Technical Support Engineer II United States, Massachusetts, Boston
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire SFS, eStore, and TPI products for the clients in US / Canada.
- Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements
- Able to communicate clearly, concisely, and with confidence any complex queries with customers via email or over the phone
- Understand various components of our products including how they function together and the workflow impact to customers
- Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues
- Logically assess the issue, propose solutions to customers and work with development on enhancements for the product
- Serve as a highly effective mediator between customers and development when the situation arises
- Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation
- Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals
Here’s What We’re Looking For:
- 3-5 years of experience in technical support engineering
- Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering
- At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting
- Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions
- Able to translate highly complex issues to various levels of understanding based on the customer’s technical level
- Proficient in leveraging AI tools and crafting effective prompts to review, analyze, and refine customer communications.
- Detail oriented and able to multitask and eagerness to learn new technologies and tools
- Experience in higher education or student financial support is a major plus - someone who can understand the student financial services for the overall higher education
- Experience in FinTech or the payment industry will be appreciated
- Fluent in English, as it is the company’s working language
: B.S. degree in a related Science & Engineering field, and having Master’s in respective field is a plus
Technologies We Use:
- Bash shell and standard linux command line
- SQL
- Java
- Additional Tools: Zendesk, Confluence, Jira, Sumologic, Google Gemini
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
- Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
The US base salary range for this full-time position is $70,000-$90,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Remote
These jobs might be a good fit
Flywire Software Support Manager United States, Massachusetts, Boston
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity
As the Software Support Manager, you will be responsible for overseeing the support team that assists clients with issues related to our invoice to cash and payments software platform. You’ll work closely with Product, Engineering, Solutions and Customer Success teams to manage escalations, improve processes, and ensure customer satisfaction.
You’ll play a critical role in refining support strategies, analyzing support metrics, and scaling support systems as the company grows.
Key Responsibilities
- Lead and mentor a team of technical & non-technical support specialists and engineers.
- Oversee day-to-day support operations, ensuring timely and accurate responses to customer issues.
- Manage and prioritize technical escalations from key customers
- Develop and maintain SLA/KPI targets for the support team.
- Collaborate with Product and Engineering teams to resolve bugs and deliver timely fixes.
- Build and optimize support workflows, knowledge bases, and documentation.
- Analyze support ticket trends to identify product or training improvements.
- Implement tools and systems to improve efficiency, including ticketing systems (e.g., Zendesk, Jira).
- Own post-incident reviews and client communications for high-impact issues.
- Champion the voice of the customer in internal product and service discussions.
What we are looking for
- 5+ years in software support or technical customer support roles, with 2+ years in a leadership role.
- Experience supporting B2B software platforms, preferably in fintech or payments.
- Solid understanding of payment workflows, APIs, and software integrations.
- Solid understanding of ERP’s
- Strong knowledge of support tools and ITSM platforms (Zendesk, Freshdesk, Jira, Salesforce, etc.).
- Excellent analytical, communication, and interpersonal skills.
- Experience working with cross-functional teams (Customer Success, Solutions, Engineering, Product, Sales).
- Ability to thrive in a fast-paced, high-growth environment.
- Familiarity with SLA-driven environments and customer experience best practices.
Nice to Have
- Experience with B2B credit card and bank payments
- Exposure to SaaS platforms and cloud infrastructure (AWS, Azure).
- SQL or basic scripting knowledge to assist with troubleshooting.
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
The US base salary range for this full-time position is $100,000 - $120,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Remote
These jobs might be a good fit
Flywire Application Support Engineer II United States, Massachusetts, Boston
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
We, at Flywire, are looking for a hands-on and customer-centric Application Support Engineer II. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests.
- Engage with internal employees to accurately detail issues sent to the ticketing system
- Detect and solve production issues and bugs within the development environment beyond your current scope
- Engage with the Engineering team to raise bugs, problems or information gaps
- Maintain documentation related to solving common issues
- Become an expert in Flywire products and triage issues
- Find opportunities of improvement in our support process and internal staff training
- Provide day-to-day maintenance and support for applications supported by the customer and their partners
- Perform Tier-1 knowledge transfers and train end users on the usage of applications
- Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads
- Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
- Respond to application-related queries from end users in remote locations
- Assist in database structural changes required during system upgrades
- Deploy tools and implement processes to assist in operational support
Here’s What We’re Looking For:
- 1 - 5 years of experience in software maintenance and support
- An understanding of web applications - ours are written in .Net, React, Java, and Angular
- Knowledge in any of our key technologies: Ruby, Java, React, SQL, Redis, RabbitMQ
- Strong categorization skills and the ability to find ways to improve our ticketing system
- Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner
- Grasp complex concepts and maintain a logical and analytical approach to solving problems
- Fluent in English, as it is the company’s working language
- Experience in FinTech or the payment industry will be appreciated
- Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product
- Hospitality or PMS experience is a plus
- Experience with Oracle Opera is a plus
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
- Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. The US base salary range for this full-time position is $70,000-$90,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote
These jobs might be a good fit
Flywire Application Support Engineer I United States, Massachusetts, Boston
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
We, at Flywire, are looking for a hands-on and customer-centric Application Support Engineer I. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests.
- Engage with internal employees to accurately detail issues sent to the ticketing system
- Detect and solve production issues and bugs within the development environment beyond your current scope
- Engage with the Engineering team to raise bugs, problems or information gaps
- Maintain documentation related to solving common issues
- Become an expert in Flywire products and triage issues
- Find opportunities of improvement in our support process and internal staff training
- Provide day-to-day maintenance and support for applications supported by the customer and their partners
- Perform Tier-1 knowledge transfers and train end users on the usage of applications
- Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads
- Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
- Respond to application-related queries from end users in remote locations
- Assist in database structural changes required during system upgrades
- Deploy tools and implement processes to assist in operational support
Here’s What We’re Looking For:
- 1-5 years of experience in software maintenance and support
- An understanding of web applications - ours are written in RoR, Java and React
- Knowledge in any of our key technologies: Ruby, Java, React, MySQL, MongoDB, Redis, RabbitMQ
- Strong categorization skills and the ability to find ways to improve our ticketing system
- Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner
- Grasp complex concepts and maintain a logical and analytical approach to solving problems
- Fluent in English, as it is the company’s working language
- Experience in FinTech or the payment industry will be appreciated
- Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
- Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. The US base salary range for this full-time position is $60,000-$70,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
These jobs might be a good fit
Amazon Support Engineer Alexa United States, Massachusetts, Boston
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The Support Engineer will:- Identify and escalate system defects, trends, opportunities and to implement improvement to the system.
- Collect appropriate information to satisfy investigation requirements, creating relevant reports and recommendations for solutions.- Dive deep into ambiguous issues and implement effective solutions.
- Be proactive in addressing issues and problems, with the ability to work autonomously with minimal direction or no direction- Support several projects at one time, and to accept re-prioritization as necessary.
- A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting priorities.
- Be comfortable wearing headphones throughout the day for critical and nuanced audio analysis and triage work.
- 2+ years of technical support experience or 2+ years of project/program management experience.
- Experience troubleshooting and debugging technical systems.
- Bachelor's degree in engineering or linguistics or relevant field.
- Experience in cross functional research and data collection, and ability to clearly document and communicate findings.
Preferred Qualifications
- ML background with a focus on LLMs.
- Experience scripting in modern program languages.
- Demonstrated ability to integrate AI solutions into daily workflows and processes.
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Wells Fargo Branch Support Manager United States, Massachusetts, Boston
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In this role, you will:
- Lead or participate in support functions for multiple business groups and contribute to large scale strategic initiatives
- Lead in the execution of various supervisory approvals for the Brokerage Support team including, supervisory review and approval of operational transaction requests including but not limited to, asset movement, account maintenance, order errors, document approvals and various remediation projects to ensure timely completion, quality, and compliance
- Lead, participate and collaborate with peers, colleagues and mid-level managers in adherence, development and interpretation of policies, procedures, and compliance requirements
- Act as the primary point of escalation for operational controls, technology and service inquiries from Financial Advisors, Client Associates, Operations and other branch and Support Center employees to resolve complex issues related to work allocation, and daily operations
- Lead or participate in research and resolving moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy, policies, procedures, and compliance requirements
- Work independently to identify, strategize and make recommendations for support function by providing support and leadership
- Provide leadership in management of relationships, participate in planning and execution of programs, services, and initiatives that may include risk mitigation, efficiency, and customer experience with cross functional business partners
- Identify and provide consultation on opportunities for process improvement and risk control development
- Lead and support the onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets
- Lead projects, teams or serve as a mentor for those who are less experienced; guide talent development and assist local management in hiring talent for Client Associates within assigned markets
Required Qualifications:
- 4+ years of Financial Services Industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
Desired Qualifications:
- 1+ years of leadership experience
Successfully completed FINRA Series 9/10 to qualify for immediate registration (or FINRA recognized equivalents)
- Familiarity with Support Center model
- Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective
- Strong client service skills
- Strong attention to detail and accuracy skills
- Effective organizational, multi-tasking, and prioritizing skills
- Strong verbal, written, and interpersonal communication skills
Job Expectations:
- US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. FINRA Series 65 or 66 examinations or equivalent must be completed within either a 90 or 180-day time period, depending upon number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required
- This role requires a FINRA supervisory license and may require working in the assigned office location for at least one year from the hire date. Any supervisory role employee holding a FINRA supervisory license, who has answered affirmatively to certain Form U4 Section 14 regulatoryquestions/disclosures,will be ineligible to work from a location other than their assigned office location
- Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
- This position is not eligible for Visa sponsorship.
Ability to travel up to 20% of the time.
This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.
125 High St.,Boston, MA 02110
130 Turner St Building 3 -8th Fl, Waltham MA 02453
6390 Main Street, Suite 100, Williamsville NY 14221
400 Meridian Centre Blvd, Suite 210, Rochester NY 14618
500 Plum Street, 5th Floor Bridgewater Place, Syracuse NY 13204
4 Tower Place 9th Fl, Albany NY 12203
180 Battery St Suite 300, Burlington VT 05401
Massachusetts – Boston Pay Range:$92,000 - $145,000
Massachusetts – Waltham Pay Range:$85,000 - $133,000
New York – Buffalo Pay Range:$85,000 - $133,000
New York – Rochester Pay Range:$85,000 - $133,000
New York – Syracuse Pay Range:$85,000 - $133,000
New York – Albany Pay Range:$85,000 - $133,000
Vermont – Burlington Pay Range:$77,000 - $121,000
May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards.
Pay Range
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
These jobs might be a good fit
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As an Executive Support Coordinator (ESC), you’ll provide high-level administrative support to the organization. This role involves providing in-office support for local and visiting PPMDDs as well as supplemental in-office assistance. May also assist with tax, backup and interim support for PPMDDs with executive assistants on extended leaves. May also assist and coordinate local office events. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to manage multiple tasks in a dynamic environment. You’ll be a key member of a team using your experience, skills and knowledge of organizational policies, procedures and practices to help achieve the goals of the business. You’ll present information to inform recommendations on business processes and be part of a high performing, diverse and inclusive team sharing best practices.
Your key responsibilities
- Assist in the planning, organization, and execution of local office events, including team meetings, training sessions, and corporate gatherings in compliance with meeting and events policy and process and in collaboration with CBRE as necessary
- Coordinate with Meeting and Events team on logistics such as venue selection, catering, and materials preparation to ensure successful event delivery
- Prepare and organize materials for onsite meetings, presentations, and reports, ensuring all necessary documentation is readily available
- Develop and maintain relationships with internal personnel at all levels to complete support activities
- Manage and coordinate small projects and track progress
- Leverage strong working knowledge of applicable firm and service line quality, risk and confidentiality policies and guidelines in daily business operations
- Apply and share knowledge obtained on firm technology, work processes, resources, structure and business of the firm/service line/functional group
- Use firm knowledge, tools and network of resources to execute on deliverables and solve problems that arise to meet customers’ expectations
- Maintain documents on appropriate file servers and repositories, aid in the adherence to and reinforcement of record retention policies
- Act as a backup for other executive assistants during absences or peak workloads, ensuring continuity of support for executives which may include booking travel arrangements, processing and tracking business expenses in compliance with firm policy
- Collaborate with the executive support team to facilitate smooth operations and effective communication
Skills and attributes for success:
- Highly skilled attention to detail and self-assurance of quality of work performed or reviewed
- Ability to effectively manage conflicting priorities, organize workflow, anticipate customer needs and independently leverage alternative resources to achieve optimal operational excellence
- Proactively coach and share knowledge with colleagues
- Gain knowledge and develop and demonstrate advanced working knowledge of firm structure, service lines, key personnel, software and organizational policies and procedures
- Work independently with minimal supervision
To qualify for the role, you must have
- Ability to provide in-office support five days a week
- 4+ years of relevant business experience or combined no less than 2 years relevant experience and associates or higher degree
- Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
- Proficiency in automated calendar management tools (e.g. Outlook) and various IOS and Android mobile devices
- Proficiency in MS SharePoint
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,900 to $98,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,300 to $111,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Our expectation is this is 100% in office job.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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