Operations Associate jobs in United States, Massachusetts, Boston
Flywire Growth Operations Manager United States, Massachusetts, Boston
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
As a key member of the global Revenue Operations team, the Growth Operations Manager will drive operational efficiency, scalability, and visibility across the revenue engine by streamlining processes and unlocking the full potential of our Go-to-Market (GTM) tech stack. This role is ideal for an efficiency and automation-minded operator, who thrives at the intersection of business strategy, process, technology, and execution.
In this role, you will directly impact Flywire’s ability to scale Revenue Operations globally across Education, Travel, B2B, and Healthcare verticals. By simplifying processes, improving data flow, and enabling AI and automation, you’ll empower our GTM teams to focus on what matters most – delivering exceptional client experiences and driving growth.
Local to Boston is preferred.
What You’ll Do:
Design and optimize Sales processes: Enable for scale by identifying friction points and reducing manual effort – while also maintaining both process and data integrity
Drive the RevOps tech stack roadmap: Ensure our technology investments deliver measurable business impact, streamline sales processes, and drive strong user adoption
Identity and execute AI and automation opportunities: Enhance both seller and RevOps productivity and data reliability (e.g., AI-driven coaching and insights; data enrichment)
Gather and prioritize business requirements: Partner with GTM leaders, end-users, and Systems architects to ensure solutions are scalable, secure, and governed appropriately
Lead tool training and adoption: Develop and deliver tech stack enablement playbooks and track adoption to measure value realization across the GTM teams
What You Bring:
6-10+ years of experience in Revenue Operations, Sales Operations, or related functions – preferably in a financial payments and/or B2B software environment
Strong analytical mindset and deep understanding of GTM processes (e.g., forecasting, pipeline, and commissions) and RevOps tools (e.g., Salesforce/CPQ, Gong, and Marketo)
Proven experience designing scalable processes, leveraging data and technology to drive measurable business impact
Excellent communication and interpersonal skills to partner cross-functionally, bridge business needs with technical solutions, and deliver impactful and timely projects
A proactive, efficiency-thinking approach with a passion for continuous improvement and automation
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid
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Teva Associate Director Biosimilar Regional Accounts - Northeast ... United States, Massachusetts, Boston
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Financial Leadership & Reporting
As Site Finance Lead of our Zejtun pharmaceutical manufacturing facility you are the Finance Business Partner to the Site General Manager and Leadership Team to drive performance and achieve site short- and long-term financial targets while maintaining strong collaboration with regional and global finance functions. As the financial lead for the site, you are responsible for:
- Safeguarding financial integrity and ensuring compliance with local regulations and corporate policies.
- Lead monthly and quarterly financial reporting ensuring accuracy and insight.
- Consolidate site-level data for performance tracking and strategic decision-making.
- Drive achievement of key financial KPIs: operating profit, absorption, conversion cost flexibility, material variances, and efficiency initiative savings
Planning, Forecasting & Budgeting
- Lead annual plan preparation and quarterly financial forecast updates
- Monitor weekly absorption and spend vs forecasts
- Recommend improvements to reporting tools and packages for enhanced visibility
Working Capital & Cost Management
- Oversee inventory, capex, and cash flow to meet working capital targets
- Manage write-off processes, ensuring root cause analysis and cost mitigation
Transformation & Strategic Projects
- Partner with the Transformation Office to track efficiency projects savings against targets
- Prepare materials for Quarterly Business Reviews and executive updates
Compliance & Controls
- Ensure adherence to corporate policies, SOX requirements, and local financial regulations
- Uphold GMP and EHS standards in line with ISO 14001 and OHSAS 18001
As
Director Finance – Country Lead, you won’t just manage numbers—you’ll shape strategy, drive operational excellence, and influence decisions at the heart of a dynamic manufacturing hub. You’ll collaborate with cross-functional leaders, contribute to transformation initiatives, and help steer the business toward sustainable growth.
We offer:
A purpose-driven culture focused on improving health and making a difference
A collaborative, inclusive environment where your voice matters
Opportunities for professional growth within a global network
A modern, well-established site with strong ties to the local community
- CPA or MBA (Finance/Accounting/Management preferred)
- 5+ years in senior finance roles, ideally in pharma or industrial sectors
- Strong command of SAP and costing methodologies
- Advanced Excel and financial modeling skills
- Excellent communication, analytical thinking, and leadership capabilities
At Teva Malta, we believe in supporting our people as much as they support our mission. When you join our team, you’ll benefit from:
Comprehensive Health & Life Insurance – because your wellbeing matters
Performance Bonus – rewarding your achievements and impact
Learning & Development – access to certified courses, LinkedIn Learning, and internal training to help you grow
Career Mobility – opportunities to advance and explore new roles within Teva’s global network
- Flexibility – offering a hybrid working model that combines office presence with remote working, supporting balance and autonomy
In process of validation
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
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Bank Of America Wealth Management Client Associate United States, Massachusetts, Boston
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Job Description:
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.
Responsibilities:
- Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
- Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
- Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
- Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
- Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset
Skills:
- Account Management
- Client Management
- Customer and Client Focus
- Issue Management
- Oral Communications
- Business Development
- Client Solutions Advisory
- Pipeline Management
- Prioritization
- Administrative Services
- Emotional Intelligence
- Referral Identification
- Written Communications
Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent
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Amazon Sr Operations Manager AGI-DS AGI DS United States, Massachusetts, Boston
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Key job responsibilities- Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools.- Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of- Improve the experience of the data associates & managers as measured by improvements in attrition and employee engagement surveys.
- Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate tool sets, user interfaces, and business logic for the efficient handling of work volumes.
Preferred Qualifications
- Master's degree or MBA
- Familiarity machine learning.
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
- Lean Six Sigma Black Belt certified
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Flywire Client Success Operations Associate United States, Massachusetts, Boston
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
As a
Client Success Operations Associate, you will be the first line of support for our hospitality and e-commerce customers. This role focuses on solving routine issues, documenting findings, and delivering empathetic, professional communication to customers.
- Weekend coverage is required (Saturdays and Sundays), with two weekdays off (preferred days off not Monday or Friday). Please only apply if you are able to provide weekend coverage
- Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and efficiency.
- Troubleshoot technical issues using logs, developer tools, DataDog, and internal tools.
- Provide clear replication steps, screen recordings, or documentation to escalate issues to Engineering.
- Translate technical findings into simple, actionable updates for customers and internal stakeholders.
- Assist in writing SOPs and contributing to knowledge base articles and internal documentation.
- Take ownership of escalated or pattern-based tickets and track them to resolution.
- Identify bugs or process inefficiencies and work with the team to improve the support workflow.
- Support common use cases such as PDF conversion and basic platform navigation.
- Maintain quality responses while averaging ~25 solved tickets per day (≈575–600/month).
- Participate in customer calls, screen shares, or trainings when escalations require higher-level communication.
Here's What We're Looking For:
- 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred).
- Experience using Zendesk (tickets, macros, views, Help Center).
- Ability to rotate into holiday or on-call support schedules as needed.
- Familiarity with Jira, DataDog, browser developer tools, and analyzing logs or error messages.
- Strong verbal and written communication skills; able to break down complex issues for technical and non-technical audiences.
- Ability to self-prioritize in a high-volume support environment (600+ monthly solved tickets expected).
- Demonstrated initiative in bug tracking, internal documentation, or team training support.
- Strong organizational and time-management skills; comfortable with ticket queues, call logs, and daily targets.
- Background in hospitality or hotel technology (e.g., PMS, eSign/ePay systems) is a plus.
- Experience with SOP creation is a plus.
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
The US base salary range for this full-time position is $55,000-$60,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
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JPMorgan AI Operations Strategy Transformation Office United States, Massachusetts, Boston
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The
AI in Operations program
As a Portfolio Manager within The AI in Operations Transformation Office, you will own the end to end process around the AI use cases to ensure appropriate scaling and collaboration of AI capabilities and prioritization of highest value opportunities across the Operations space. Your experience in program management and understanding of the AI space will enable you to manage this complex, firmwide process. Adept navigation through ambiguity, adaptation to change, and leveraging of advanced analytical reasoning and influencing skills are essential for driving mutually beneficial outcomes. Your exceptional communication abilities will foster productive relationships with stakeholders, cross-functional teams, and clients. Through your technical fluency and thought leadership, you will play a pivotal role in achieving business goals, shaping the firm's technology landscape, and moving work forward that has firmwide impact.
Job responsibilities:
- Own the AI in Operations portfolio management process end to end including the intake process, prioritization and workflow process, and metrics and reporting
- Advance and mature the portfolio management process including driving the future direction, strategy, design, governance, and deliverables for the process
- Manage reporting and communicate portfolio performance and accomplishments to senior-level stakeholders
- Manage AI in Operations portfolio operating model – responsible for documentation, implementation, change management and ongoing strategy and planning
- Track key performance indicators (KPIs) and objectives, key results (OKRs) and own all tracking and reporting on program performance and outcomes
- Proactively manage team to ensure the success of programs including clearing of team roadblocks and supporting key escalations & challenges
- Collaborate with cross-functional teams, including AI in Operations program teams, AI teams across the firm, and Operations teams across the firm. Communicate enhancements, risks, and issues to stakeholders and executive leadership. Build and maintain strong relationships with internal and external stakeholders
- Advise and influence senior leaders and business executives on key business decisions, prioritized AI capabilities, and major change initiatives
- Develop deep, trust-based advisor relationships with key client stakeholders in management and the Lines of Business (LoBs) to drive delivery and achieve organizational alignment and buy-in
- Build, lead, and mentor a high-performing team of program managers; ensure the team has the necessary resources, skills, and support to achieve their goals; promote the sharing of best practices and lessons learned across the team
Required qualifications, capabilities and skills:
- 8 years of industry experience working on program management & change management related activities within a large-scale organization with a focus on large-scale transformation initiatives; BA required
- High proficiency with Microsoft PowerPoint for executive level documents and Excel based model for program analytics
- Highly effective organizational and project management skills, strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment
- Strong interpersonal skills, ability to build relationships and effectively partner with all levels of management across a diverse set of functions, locations and business
- Excellent oral and written executive-level communication and presentation skills
- Strategic thinking and problem-solving abilities, with proven ability to apply a range of analytical tools to develop solutions; working with ambiguity and laser focused on delivering results
- Strong leadership and team-building skills
Preferred qualifications, capabilities, and skills:
- Strategy or consulting experience is a plus
- A Master’s degree in Business Administration (MBA) can be advantageous
- Experience in Microsoft SharePoint and data visualization tools such as Alteryx or Tableau is a plus
- Strong understanding of AI/ML algorithms, frameworks, and applications and prior experience in AI/ML technology delivery is a plus
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JPMorgan Asset Management - 55ip Portfolio Oversight Associate United States, Massachusetts, Boston
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As the Portfolio Implementation & Oversight Associate within the Platform Management and Strategy Team, you will be responsible for the day-to-day oversight of 55ip’s portfolio implementation platform, focusing on client portfolio investment and tax outcomes. You will collaborate with various functional teams, external partners, and clients, acting as a subject matter expert to support ad-hoc analyses, new product development, and strategic initiatives.
Job Responsibilities
- Analyze and review client portfolio trade orders, ensuring alignment with intended investment and tax outcomes.
- Produce, analyze, and support presentation of periodic platform-level portfolio oversight reporting
- Conduct ad-hoc client and internal analyses related to client portfolio investment and/or tax-management outcomes.
- Develop a practical expertise of 55ip’s tech-enabled portfolio implementation and tax management capabilities and be able to provide support and develop solutions for internal teams, external partners, and clients.
- Partnering internally across Quantitative R&D, Product, Tech, Ops, and Client Facing teams.
Support the error correction process, providing analysis and oversight of error remediation action.
Required qualifications, capabilities and skills
- Bachelor's degree in finance or economics
- 3+ years of experience in an Investment and/or Wealth Management environment, particularly with a focus on client portfolio implementation, investment oversight/governance, and/or wealth management platform/tech experience
- Passion for financial markets and technology in the asset and wealth management industry
- Understanding of ETFs, mutual funds, model-portfolios, separately managed accounts, and direct indexing
- Knowledge of basic statistics and quantitative analysis method, strong Excel skills
- Strong data analysis and visualization skills
- Excellent verbal and written communication skills
- Strong attention to detail with the ability to conceptualize and learn complex financial data
- Ability to manage multiple projects and work well under pressure while handling large workloads and short timelines
- Ability to work cooperatively and collaboratively with all levels of employees and management
- Ability to work effectively in a highly collaborative, team-oriented environment
Preferred qualifications, capabilities and skills
- Demonstrated interest and/or progress towards CFA designation preferred
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
As a key member of the global Revenue Operations team, the Growth Operations Manager will drive operational efficiency, scalability, and visibility across the revenue engine by streamlining processes and unlocking the full potential of our Go-to-Market (GTM) tech stack. This role is ideal for an efficiency and automation-minded operator, who thrives at the intersection of business strategy, process, technology, and execution.
In this role, you will directly impact Flywire’s ability to scale Revenue Operations globally across Education, Travel, B2B, and Healthcare verticals. By simplifying processes, improving data flow, and enabling AI and automation, you’ll empower our GTM teams to focus on what matters most – delivering exceptional client experiences and driving growth.
Local to Boston is preferred.
What You’ll Do:
Design and optimize Sales processes: Enable for scale by identifying friction points and reducing manual effort – while also maintaining both process and data integrity
Drive the RevOps tech stack roadmap: Ensure our technology investments deliver measurable business impact, streamline sales processes, and drive strong user adoption
Identity and execute AI and automation opportunities: Enhance both seller and RevOps productivity and data reliability (e.g., AI-driven coaching and insights; data enrichment)
Gather and prioritize business requirements: Partner with GTM leaders, end-users, and Systems architects to ensure solutions are scalable, secure, and governed appropriately
Lead tool training and adoption: Develop and deliver tech stack enablement playbooks and track adoption to measure value realization across the GTM teams
What You Bring:
6-10+ years of experience in Revenue Operations, Sales Operations, or related functions – preferably in a financial payments and/or B2B software environment
Strong analytical mindset and deep understanding of GTM processes (e.g., forecasting, pipeline, and commissions) and RevOps tools (e.g., Salesforce/CPQ, Gong, and Marketo)
Proven experience designing scalable processes, leveraging data and technology to drive measurable business impact
Excellent communication and interpersonal skills to partner cross-functionally, bridge business needs with technical solutions, and deliver impactful and timely projects
A proactive, efficiency-thinking approach with a passion for continuous improvement and automation
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid
These jobs might be a good fit
