Operations Analyst jobs in United States, Massachusetts, Boston
EY CBS - Brand Market Com Dig Cont Analyst United States, Massachusetts, Boston
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Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.
MINIMUM REQUIREMENTS:
Must have a Bachelor’s degree in Business, Marketing, Communications, English, Journalism, Digital Media, or a related field with 7 years of progressive, post-baccalaureate related work experience. Alternatively, will accept a Master’s degree in Business, Marketing, Communications, English, Journalism, Digital Media, or a related field with at least 6 years of related work experience.
Must have 5 years of experience in combination of consulting and/or editing experience in digital media.
Of the required experience, must have 5 years of experience in combination of working at a multinational corporation or a media company.
Must have 3 years of experience in digital content design, including Adobe Experience Manager.
Must have 6 years of experience in editing, optimizing and managing digital media projects.
Must have 3 years of experience in working with website or social media platform content management.
Must have 5 years of experience preparing written or verbal materials, leading a team, and providing formal feedback.
Must have 3 years of experience supervising and reviewing content and design created by page builders and editors.
Employer will accept any suitable combination of education, training, or experience.
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on yourperformance and recognized for the value you bring to the business. The base salary for this job is 141,580.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".
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Bank Of America Identity Access Management IAM Process Analyst Engineer United States, Massachusetts, Boston
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LOB Summary:
Global Information Security (GIS) is responsible for protecting bank information systems, confidential and proprietary data, and customer information. GIS develops the bank’s Information Security strategy and policy, manages the Information Security program, identifies, and addresses vulnerabilities and operates global security operations centers that monitor, detect, and respond to cybersecurity incidents. Within GIS, Identity and Access Management (IAM) is a security discipline that enables the right individuals to access the right resources at the right times and in the right context. IAM addresses the mission-critical need to ensure appropriate access to the resources across increasingly heterogeneous technology environments, and to meet increasingly rigorous compliance requirements.
Role Description:
This role will be responsible for designing and implementing modernized processes that optimize Identity and Access Management workflows and cross-functional integration with systems that are deeply interconnected with identity management (i.e. HR, IT, Security). The ideal candidate will possess strong organizational, leadership, and communication skills, with the ability to engage senior leaders and teams across the enterprise. In this role, you will partner with stakeholders in Global Information Security (GIS) and the bank to drive end-to-end identity processes aligned with strategic organizational goals. You will ensure transparency in work activities, alignment with business and technology strategies, and establish governance structures for effective delivery oversight.
Responsibilities include leading end-to-end process reviews with the Identity and Access Management and upstream/downstream teams to identify process gaps and risks. Using data-driven analysis, you will recommend strategic improvements with measurable outcomes. You will also provide thought leadership with respect to identifying inefficiencies, document current and future state processes, and develop user guides and metrics to translate identity insights into to optimal user experience while meeting the bank’s security standards.
Designs, develops, tests, implements, and integrates Identity and Access Management (IAM) processes that support operational transformation of systems and solutions.
Define, document, and build detailed workflows, SOP’s, and documentation that enable automation and scalability.
Establish sustainable long-term plans with clear, proactive, and measurable targets.
Serve as a liaison between Identity and Access Management, Human Resources, aligned IT teams, Compliance, and Operations teams to ensure alignment
Develop processes that incorporate input from senior leadership, stakeholders, and partners to ensure alignment of priorities and actions.
Maintain and enhance strategic planning materials, including deep dives and book of work documentation.
Continuously seek innovative solutions, challenge the status quo, and drive process improvements using data analysis and process modeling techniques.
Identify process gaps and risks and collaborate with partners to develop mitigation plans.
Monitor process performance using metrics and drive continuous improvement initiatives.
Ensure compliance with internal policies and external regulations through robust process design.
Act as a subject matter expert in process engineering and identity system integration.
Champion a culture of continuous improvement by applying Lean and Six Sigma methodologies.
Communicate strategic improvement ideas and lead initiatives aligned with business priorities.
Deliver effective process standardization with a human-centered approach, enabling technology teams to implement optimized solutions.
Organize and communicate information clearly to keep cross-functional stakeholders aligned and informed.
Required Qualifications:
5+ years of experience in process analysis and engineering, business architecture, or identity/access management
Strong understanding of IAM platforms (e.g., Okta, SailPoint, Active Directory, etc.)
Experience integrating identity systems with HR platforms (e.g., Workday, SAP)
Knowledge of regulatory requirements and risk management practices
Formal training/certification in Lean, Six Sigma and/or other process quality methodologies
Experience using Visio or other Business Process Mapping Notation (BPMN) tools
Excellent analytical, communication, and cross-functional collaboration skills.
Desired Qualifications:
Passion for continuous improvement by using your experience and expertise to improve existing processes
Ability to utilize logic & reason to navigate complex problem solving
Ability to navigate complex security technology environments
Experience in financial services or highly regulated industries
Familiarity with cloud-based identity solutions and zero trust architectures
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Flywire Growth Operations Manager United States, Massachusetts, Boston
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
As a key member of the global Revenue Operations team, the Growth Operations Manager will drive operational efficiency, scalability, and visibility across the revenue engine by streamlining processes and unlocking the full potential of our Go-to-Market (GTM) tech stack. This role is ideal for an efficiency and automation-minded operator, who thrives at the intersection of business strategy, process, technology, and execution.
In this role, you will directly impact Flywire’s ability to scale Revenue Operations globally across Education, Travel, B2B, and Healthcare verticals. By simplifying processes, improving data flow, and enabling AI and automation, you’ll empower our GTM teams to focus on what matters most – delivering exceptional client experiences and driving growth.
Local to Boston is preferred.
What You’ll Do:
Design and optimize Sales processes: Enable for scale by identifying friction points and reducing manual effort – while also maintaining both process and data integrity
Drive the RevOps tech stack roadmap: Ensure our technology investments deliver measurable business impact, streamline sales processes, and drive strong user adoption
Identity and execute AI and automation opportunities: Enhance both seller and RevOps productivity and data reliability (e.g., AI-driven coaching and insights; data enrichment)
Gather and prioritize business requirements: Partner with GTM leaders, end-users, and Systems architects to ensure solutions are scalable, secure, and governed appropriately
Lead tool training and adoption: Develop and deliver tech stack enablement playbooks and track adoption to measure value realization across the GTM teams
What You Bring:
6-10+ years of experience in Revenue Operations, Sales Operations, or related functions – preferably in a financial payments and/or B2B software environment
Strong analytical mindset and deep understanding of GTM processes (e.g., forecasting, pipeline, and commissions) and RevOps tools (e.g., Salesforce/CPQ, Gong, and Marketo)
Proven experience designing scalable processes, leveraging data and technology to drive measurable business impact
Excellent communication and interpersonal skills to partner cross-functionally, bridge business needs with technical solutions, and deliver impactful and timely projects
A proactive, efficiency-thinking approach with a passion for continuous improvement and automation
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid
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Bank Of America Identity Access Management IAM Analyst Mainframe / RACF exp ... United States, Massachusetts, Boston
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Job Summary:
Global Information Security (GIS) is responsible for protecting bank information systems, confidential and proprietary data, and customer information. GIS develops the bank’s Information Security strategy and policy, manages the Information Security program, identifies and addresses vulnerabilities and operates a global security operations center that monitors, detects and responds to cybersecurity incidents. Within GIS, Identity and Access Management (IAM) is a security discipline that enables the right individuals to access the right resources at the right times and in the right context. IAM addresses the mission-critical need to ensure appropriate access to the resources across increasingly heterogeneous technology environments, and to meet increasingly rigorous compliance requirements.
What you can expect in Identity & Access Management:
In today’s highly connected world, managing and securing the identity of users is essential to the safety and success of our workforce. The Identity & Access Management (IAM) team works within Global Information Services (GIS) and in close participation with all other LOB teams as well as second and third line of defense partners. This role is highly visible and requires frequent interaction with senior management and key stakeholders.
Role Description:
Administer and maintain RACF security profiles for users, groups, datasets and general resources
Implement, review, and update RACF rules to align with security policies and compliance requirements
Analyze and troubleshoot RACF related security incidents and access issues
Provide RACF support during Mainframe upgrades, migrations and disaster recovery tests
Provide 24/7 on-call support for RACF related issues
Develop and maintain RACF process and procedural documentation
Work closely with internal/external audit and compliance to ensure adherence to IAM standards.
Required Qualifications:
3+ years of experience with IAM
3+ years of experience with Mainframe security administration (RACF)
Strong knowledge of z/OS mainframe environment, TSO/ISPF, JCL and security related exits
Excellent analytical, troubleshoot, and problem solving skills
Excellent communication skills
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Bank Of America IAM Privileged Access Management PAM Analyst United States, Massachusetts, Boston
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Job Description:
Job Description:
Global Information Security (GIS) is responsible for protecting bank information systems, confidential and proprietary data, and customer information. GIS develops the bank’s Information Security strategy and policy, manages the Information Security program, identifies, and addresses vulnerabilities and operates global security operations centers that monitor, detect, and respond to cybersecurity incidents. Within GIS, Identity and Access Management (IAM) is a security discipline that enables the right individuals to access the right resources at the right times and in the right context. IAM addresses the mission-critical need to ensure appropriate access to the resources across increasingly heterogeneous technology environments, and to meet increasingly rigorous compliance requirements.
Your contributions will include provisioning and managing privileged accounts and groups within Active Directory, onboarding accounts into the CyberArk vaulting solution, and supporting technical teams in troubleshooting vaulting-related issues across UNIX, Windows, and network infrastructure. You will also be responsible for generating reports and data extracts from PAM tools to support internal customers and partners.
Key Responsibilities
- Provision and de-provision privileged access for infrastructure support teams across local and LDAP-authenticated systems.
- Manage credential lifecycles, vaulting, and privilege elevation controls and configurations using common enterprise PAM tools (e.g., CyberArk, BeyondTrust, Delinea, Ping Identity, and other vendor products).
- Ensure compliance with internal policies and external regulatory requirements through timely access reviews and audits.
- Collaborate with global teams, senior leadership, and business stakeholders to support secure access enablement.
- Monitor and analyze privileged access activity to detect anomalies and potential threats.
- Participate in the development and enhancement of PAM policies, standards, and procedures.
- Stay current with emerging threats, technologies, and industry trends to continuously improve access controls and risk posture.
Required Qualifications
- 3+ years of experience in Identity & Access Management, with a focus on Privileged Access Management.
- Hands-on experience with PAM tools such as CyberArk, BeyondTrust Power Broker, Hashi Secret Vault or similar.
- Strong knowledge of Active Directory, LDAP, and UNIX/Linux authentication mechanisms.
- Strong knowledge of AWS, Azure and GCP.
- Familiarity with ITIL processes and security frameworks (e.g., NIST, ISO 27001).
- Proven ability to work collaboratively across technical and business teams.
- Excellent analytical, problem-solving, and communication skills.
Desired Qualifications
- Bachelor’s degree in Computer Science, Information Security, or related field.
- Industry certifications such as CISSP, CISM, or vendor-specific PAM certifications.
- Experience in a highly regulated industry (e.g., banking, healthcare, government).
- Knowledge of scripting languages (e.g., PowerShell, Python) for automation of access tasks.
Why Join Us?
- Be part of a mission-critical team that safeguards enterprise systems and data.
- Work in a collaborative, global environment with opportunities for career growth.
- Influence the evolution of access security policies and practices across the organization.
Skills:
- Cyber Security
- Data Privacy and Protection
- Problem Solving
- Process Management
- Threat Analysis
- Business Acumen
- Data and Trend Analysis
- Interpret Relevant Laws, Rules, and Regulations
- Risk Analytics
- Stakeholder Management
- Access and Identity Management
- Data Governance
- Encryption
- Information Systems Management
- Technology System Assessment
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Amazon Sr Operations Manager AGI-DS AGI DS United States, Massachusetts, Boston
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Key job responsibilities- Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools.- Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of- Improve the experience of the data associates & managers as measured by improvements in attrition and employee engagement surveys.
- Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate tool sets, user interfaces, and business logic for the efficient handling of work volumes.
Preferred Qualifications
- Master's degree or MBA
- Familiarity machine learning.
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
- Lean Six Sigma Black Belt certified
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Flywire Client Success Operations Associate United States, Massachusetts, Boston
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
As a
Client Success Operations Associate, you will be the first line of support for our hospitality and e-commerce customers. This role focuses on solving routine issues, documenting findings, and delivering empathetic, professional communication to customers.
- Weekend coverage is required (Saturdays and Sundays), with two weekdays off (preferred days off not Monday or Friday). Please only apply if you are able to provide weekend coverage
- Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and efficiency.
- Troubleshoot technical issues using logs, developer tools, DataDog, and internal tools.
- Provide clear replication steps, screen recordings, or documentation to escalate issues to Engineering.
- Translate technical findings into simple, actionable updates for customers and internal stakeholders.
- Assist in writing SOPs and contributing to knowledge base articles and internal documentation.
- Take ownership of escalated or pattern-based tickets and track them to resolution.
- Identify bugs or process inefficiencies and work with the team to improve the support workflow.
- Support common use cases such as PDF conversion and basic platform navigation.
- Maintain quality responses while averaging ~25 solved tickets per day (≈575–600/month).
- Participate in customer calls, screen shares, or trainings when escalations require higher-level communication.
Here's What We're Looking For:
- 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred).
- Experience using Zendesk (tickets, macros, views, Help Center).
- Ability to rotate into holiday or on-call support schedules as needed.
- Familiarity with Jira, DataDog, browser developer tools, and analyzing logs or error messages.
- Strong verbal and written communication skills; able to break down complex issues for technical and non-technical audiences.
- Ability to self-prioritize in a high-volume support environment (600+ monthly solved tickets expected).
- Demonstrated initiative in bug tracking, internal documentation, or team training support.
- Strong organizational and time-management skills; comfortable with ticket queues, call logs, and daily targets.
- Background in hospitality or hotel technology (e.g., PMS, eSign/ePay systems) is a plus.
- Experience with SOP creation is a plus.
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
The US base salary range for this full-time position is $55,000-$60,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
These jobs might be a good fit
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Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.
MINIMUM REQUIREMENTS:
Must have a Bachelor’s degree in Business, Marketing, Communications, English, Journalism, Digital Media, or a related field with 7 years of progressive, post-baccalaureate related work experience. Alternatively, will accept a Master’s degree in Business, Marketing, Communications, English, Journalism, Digital Media, or a related field with at least 6 years of related work experience.
Must have 5 years of experience in combination of consulting and/or editing experience in digital media.
Of the required experience, must have 5 years of experience in combination of working at a multinational corporation or a media company.
Must have 3 years of experience in digital content design, including Adobe Experience Manager.
Must have 6 years of experience in editing, optimizing and managing digital media projects.
Must have 3 years of experience in working with website or social media platform content management.
Must have 5 years of experience preparing written or verbal materials, leading a team, and providing formal feedback.
Must have 3 years of experience supervising and reviewing content and design created by page builders and editors.
Employer will accept any suitable combination of education, training, or experience.
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on yourperformance and recognized for the value you bring to the business. The base salary for this job is 141,580.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".
These jobs might be a good fit
