Support Specialist jobs in United States, Maryland, Columbia

Job Description:

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for a JOCC IT Field Support Specialist:To support the JOCC by providing Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Description of Job Duties/Responsibilities:

Guide users to specific hardware to best meet organizational needs ensuring no compatibility issues with existing hardware and new hardware being requested. This includes desktop, telephony, video teleconference equipment, network connectivity and detailed hardware troubleshooting.

The job duties of the JOCC Field Support are as follows:

• Trains site personnel in proper use of hardware.
• Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment.
• Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling.
• Conducts IT surveys for installs, moves, excess.
• Experienced installing ALL end user requested GW\RISI hardware offered in the service catalog.
• Coordinate hardware installation schedules.
• Prepare infrastructure drawings for IT expansion.
• Configure workstations, printers, VoIP teleconferencing equipment and peripherals.
• Provide IT guidance on proper use of hardware, and ways to optimize account\VDI session performance.
• Understand fiber and copper infrastructure.
• Troubleshoot workstations and peripherals.
• Understanding of Windows 10 and 11.
• Understanding of PKI certificates.
• Understanding of Active Directory and group policies.
• Understanding of LAN \ CAN infrastructure.
• Ability to read and understand installation articles.
• IT Liaison between customer and GW partner.

Required Qualifications:Minimum education and experience level:High school/GEDand three (3) to five (5) years of experience andSecurity + Certification or equivalent.

Equivalent education and experience is allowable.

• Advanced skill levels for installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Demonstrated expertise in Microsoft Windows 10 and 11.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem-solving skills to ensure positive user experience.
• Outstanding communication skills and customer service experience.
• Must be available to work an8-hour shiftbetween the hours of 6am-and 6pm, as determined by management.
• Must be able tolift up to 50 poundsmultiple times per shift.
• The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
• In order to be considered for this position, you must have avalid driver’s license and an acceptable driving record.

Experience with printers, viewmagic, DX80, knowing how to manage time and read the SLAO’s of the tickets, being able to keep the ticket moving along when other groups are involved (Proper ticket handling).

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Time Type:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.”

As an Sr. Specialist RAN Engineering, you will be responsible for applying radio frequency (RF) principles to assist our team with building a better network.

Key Roles and Responsibilities:

• Designs, plans and oversees installation, maintenance, and optimization, and/or performance of wireless radio access network communications systems, including radio propagation modeling and prediction, microwave path analysis, interference analysis, frequency coordination, cell site equipment layout, parameter definition and ancillary equipment.

• May include engineering, design, development, test, implementation, maintenance, RF optimization, capacity management, performance management, encryption, and/or troubleshooting of satellite networks and Teleports, including underlying routing.

• May include GIS (Geographic Information Systems) performance analysis & drive testing.

• Analyzes Radio Access Network (RAN) data to recommend optimal changes to RAN network to improve all key indexes and performance indicators.

Qualifications:

• Bachelor’s degree in electrical engineering or another STEM related field or equivalent experience.

• 2 - 3 years of experience in network design, network planning or network analysis or related experience.

• Interest in working with and understanding network data.

• Ability to access data/KPIs via SQL and experience working with a scripting language like Python desired.

Environmental Requirements: This position may be responsible for contributing to AT&Ts compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Sr. Specialist RAN Engineers earn between $96,000 - $144,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

• Medical/Dental/Visioncoverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected.

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T will not sponsor applicants for work visas of any kind for this position now or in the future.

Salary Range:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.

Job Duties/Responsibilities:

• Assists the officer in management of daily activities.
• Interacts with top-level contacts on highly sensitive information necessitating considerable use of tact and diplomacy.
• Interacts with executive, administrative and line management personnel, external customers, large investors, board members, dignitaries, media and vendors. Reviews and prioritizes communication and takes appropriate action without advance approval.
• Schedules meetings and appointments, plans without advance approval. Composes correspondence, presentations, and reports using a variety of computer software.
• Prioritizes assignments and tasks under general direction.
• Perform a variety of administrative duties such as processing bills, vouchers, requests, payroll, personnel, and budgets.
• Coordinate requests for workspace, service, and office equipment and other programs such as charitable campaigns, employee recognition and records retention.
• Provides guidance for other executive assistants and managers in the organization regarding administrative practices.

Required Qualifications:

An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems. Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions. Actions impact efficiency costs, schedules and client relationships. Interacts primarily within the department and with General Managers and above across various teams.

• Detail-Oriented
• Document Management
• Managing Multiple Priorities
• Office Administration
• Operational Excellence
• Web-based Facilities and Tools

Desired Qualifications:

Organizational Skills: Exceptional ability to organize tasks, manage time effectively, and prioritize workload. This includes maintaining schedules, coordinating meetings, and managing multiple tasks simultaneously while ensuring that deadlines are met.

Communication Skills: Excellent verbal and written communication skills. The ability to interact professionally with executives, staff, clients, and other stakeholders. This includes drafting emails, preparing reports, and sometimes representing the executive in meetings or communications.

Technical Proficiency: Proficiency in office software applications such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant tools. Familiarity with calendar management, video conferencing platforms, and other productivity software.

Problem-Solving and Initiative: Strong problem-solving skills and the ability to anticipate needs and proactively address potential issues. Demonstrating initiative in identifying opportunities for process improvements and taking the necessary steps to implement them.

Education:Bachelor’s degree (BS/BA) desired. 2+ years of related experience. Certification is required in some areas.

Time Type:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Description:

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

The job duties of the IT Field Support Specialist are as follows:

• Conducts sites surveys; assesses and documents current site configuration and user requirements.
• Analyzes existing requirements and prepares specifications for hardware acquisitions.
• Develops hardware installation schedules.
• Prepares drawings documenting configuration changes at each site.
• Prepares site installation
• Configures computers, communications devices and peripheral equipment.
• Trains site personnel in proper use of hardware.
• Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment.
• Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling.
• Maintain government and/or vendor-manufactured fiber optic/Ethernet cables & telephone systems.

Required Qualifications:Minimum education and experience level:High school/GEDand zero (0) to two (2) years of experience. (NOTE: Will accept an AA or BS in a technical field as a substitute for years of experience).

AND DOD8570 Certification. Preferred Security +.

• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Demonstrated expertise.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem-solving skills.
• Outstanding communication skills to relate with team members and support workers.
• Must be available to work an8-hour shift between the hours of 6am-and 6pm, as determined by management.
• Must be able to lift/carry up to50 poundsmultiple times per shift.
• The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
• In order to be considered for this position, you must have avalid driver’s license and an acceptable driving record.

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Time Type:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.